Best Buy Reviews and Complaints
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Get everything in writing | Best Buy review from Shrewsbury, Massachusetts
I bought 6,000 worth of tv/stereo at BB for surround sound. I told the manager at the time that I had speakers outside of the family room where the until would be installed. He said, "no extra charge". When the install/Geek Squad showed up, they said they would not install the additional speakers UNLESS I paid another $150. Whatever you do-with Best Buy-get everything in writting so you have proof when they make promises they never plan to do! Quite the rip off-never buy anything from them! They add and add without you knowing, my $300 install is now well over $500
On 4-10-09, I purchased a Toshiba Celeron laptop. Within 4 months, it completely stopped working. We took it back to Best Buy, they refused to refund our money. Instead they replaced the hard drive. The same day I took it home, the computer made a clicking sound. Over...
Pre-order of game 4 months in advance | Best Buy review from Houston, Texas
how are you going to pre-order a game months in advance and it does not show up on the day it is to come out? When i could of just waited for the the day it came out and picked it up myself! This is unbelievable and the most *** thing ever, I could have just walked up to the store and picked it up on the day it came out but since i pre-ordered i have to wait a week for it to arrive, this is unacceptable!!! And this *** at the customer service desk, well you really can't get mad at them because they are mindless drones following procedure. *** ***.....
I was very excited for the Prestige edition of the Playstation 3 game Modern Warfare 2. I was so excited in fact that I decided to purchase the prestige edition of the game from Best Buy for $164. I placed my order In September and was highly anticipating the release...
Frontier Enterprises- Hackensack, NJ- Very Poor service company | Best Buy review from Bronx, New York
I bought a Big Scre Sony TV from Best Buy- Luckily I bought the service contract (or so I thought) The bulb blew out twice in less than 2 yrs. Best Buy outsources to Nusonic Radio. NuSonic Radio outsources to Frontier Enterprises a third party repair company- It took 1 month to get the bulb- I finally got a call to say they would be there between 1-3 on Thursday. The day before the manager called and said they would be there between 8-11 instead. I called Best Buy and complained. Frontier Enterprises finally said they would come in the afternoon. The guy finally came out to repair it- Brought with him the ballast and no bulb. Dummy! I offered to go get the bulb - so he could go to his next site and then return to my house. No way! After speaking with his manager he said he would be back at 11 AM the next day- He finally arrived at 3PM the next day. The repair man said Best Buy does not tell you that the bulbs for the big screen tv only last approximately 2 years. Heaven help Best Buy, NuSonic Radio and Frontier Enterprises if I need another bulb. Frontier Enterprises is not only an irresponsible company- but unresponsive as well. If I did not call them they would not call me. Try getting in touch with them- They do not answer.
Beware Best Buy Electronic Warranties
I pushed a Gateway laptop from Best Buy in 2007 and bought a extended warranty for 3 years. The laptop kept having charge problems and they replaced the mother board 6 times in before giving me a refurbished replacement laptop. I would always call the number of the bottom of my old laptop whenever there was a problem. When I got my replacement laptop and wanted to know when my warranty end there was no number on the bottom. So, I had to get the phone number directly from the Gateway website. I called them and they said they had no records of my original laptop. They only information they had was when I registered my replacement on their website. Once they found my warranty I spoke to a Supervisor to see why Gateway didn't have my records. He told me that this isn't the first time this had happened with BestBuy. Apparently, the number on my old laptop was for a company Best Buy owns to handle their warranties but its not the actual electronic manufacturer. They even introduced themselves as Gateway when I would call so I never thought otherwise. Once I got my replacement laptop it was shipped from the actual Gateway so there that was why there was no number to call on the bottom. So, never buy extended warranties from Best Buy. Only buy they directly from the actual company's website.
Best Buy Replacement
Best Buy does not honor pre-orders on video games
I recently pre-ordered the Collector's Edition of Dragon Age: Origins, a new computer game. The game was released on Nov. 3, 2009, and I made my pre-order on Oct. 23, 2009. I received a confirmation of my pre-order and was told the game would ship a day or two after it's release date. Since my pre-order, the price of the game fluctuated by $5, and it's "Availability" also changed between "pre-order" and "not available". I emailed Best Buy's customer service twice with questions regarding price changes and whether I will be getting my or not. I have received no replies. Since the game's release, Best Buy lists it as "Out of Stock" and is still not replying to my emails - I sent a third email on the game's release date asking whether they will be sending my game or not. I would advise other buyers of computer games to avoid Best Buy. Their customer service seems so poor as to be non-existent, while other online retailers (Amazon.ca for example) have the same games in stock and have no problems fulfilling pre-orders.
Best buy warranty scam on sale items
3 years ago I purchased a Sirius radio (sportster 4) on sale for$121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even if I just didn't like the way it looked anymore.. or smashed it... any reason Best Buy will make it right and give me a new unit, the upgrade to this unit was going to come out in 2 months and he said the coolest thing is when the new one comes out if there isn't any of these in stock they will automatically give me the upgrade. Three years later and my unit is experiencing a power issue that is the fault of the power adapter for sure seeing the radio works on my boom box, but hey it's time to cash in my 4 year warranty and enjoy an upgrade that I was promised when I bought this item. I went to the store with all of the original items and pieces of this radio and explained the situation and showed them my receipt. they then walked me back to the car audio department and picked out the new upgrade sporter 5, only difference is a color screen. The retail price difference is $10 from the one I originally purchased. They began to ring me up for the exchange , the way they explained it I would have to pay the difference between the two which sounded fair to pay the $10 difference from the old one being 149.97 and the new one 159.97. No, here comes the horror story... they want me to pay the total sale price difference between the old one and the regular non sale price of the new one... almost $60. So I asked for the store manager, she then grabbed out the black tie book and underlined in it the line about price difference. So I was going to be penalized cause I bought this radio on a great sale price and because this specific week the radio I need to exchange for is not on sale I have to pay the whole difference, so Now I sit with a radio and have to watch the Best Buy ads for a great sale like I found when I originally purchased this. I was very calm and collected this and went to the original Best Buy I bought this from seeing they gave me a story about how returns hurts their stores numbers and maybe the store I bought it from will help me out more... HORRIBLE CUSTOMER SERVICE SO FAR from the 28th street location in Grand Rapids, MI.. went to the Walker, MI location and they sent me to the Geek Squad who explained the exact same thing to me and wanted me to pay the total sale to non sale difference.. and this guy thought he'd give me an analogy.. well if you buy a car and drive it you can't expect for you to get an exact new one without paying fees.. and I gave him one of mine.. so you're saying if I buy a washer and dryer set and they go out during the warranty period if I bought them on sale I'd have to get the model down from the one I researched and carefully purchased or have to pay a difference just because the new model is out? Basically told me there is nothing he can do this is policy.... Well, I plan to tell as many people about this.. I will also be making copies of my receipt and a copy of the best buy terms in their warranty booklet and I will not be standing in line this year for the Black Friday Sale I hope many of you will print this out and bring it to the store with you and show this to the sales rep when they try to sell you the warranty.. unless you're paying regular price.. you'd be better off buying it from the manufacturer.
Best Buy Bait and Switch Routine
Recently, I took my daughter shopping for a computer. We returned twice to the same Best Buy Store in Lafayette, LA. Each time the sales clerk tried to sell us a computer that had been "tweaked and cleaned" by the Geek Squad. The computer that Best Buy was trying to sell us was an open box special with and extra $120 tagged on to the price. What a ripoff. I left and ordered a computer directly from Dell. No more Best Buy for me. Please take note, that this bait and switch routine has been tried on me on several other occaisons, and I will not be returning to Best Buy.
Delay after Delay on warranty | Best Buy review from Mount Laurel, New Jersey
I purchased a television a year ago and opted for the extended warranty. Four weeks ago my television back light stopped working so I called the warranty company. They sent a local company to pick up my television for repairs. Mind you this television was not that expensive and figured on it being replaced. I was given the timeline of 7 to 10 business days for them to decide if they were going to replace it or repair it. I went 3 weeks without a television. On the 10th day I received a call at 4 p.m. stating my television was not repairable and was given a confirmation number. Now during this time while I waited for my television to be repaired or replaced, I went to Best Buy. During my visit I found a great deal on a television package but could not purchase it at the time because the status of my television was in limbo. I certainly missed, what I think was a great deal. When I received the news about the status I went to Best Buy and the deal was no longer. I was very upset because of the delay in which it took to give me the status of my T.V. missing the opportunity to purchase a package deal. So, I sent an email to Best Buy expressing my disappointment. I was given a confirmation that I would be called in 3 business days. No call. I had to call Best Buy and file my complaint. I waited on the phone for one hour and fifteen minutes for them to offer me $175. I made a counter offer of $250 which of course is roughly the cost of the sound system that came with the package. I was then sent over to a manager who said "No, we cannot retro offer a deal that is past" I explained because of the numerous delays caused by the warranty company I had no choice but to pass on the offer. I was told again "Sorry but that is our final offer" What was I suppose to do? I accepted grudgingly. I would like to point out the representative I spoke with was Royal or Royce or Roy. I acknowledged I did not raise my voice nor make insults or threats. Nor did I make any insults I was pleasant.
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