Best Buy Reviews and Complaints
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Will not shop at Best Buy AGAIN!!
"I purchased 2 of these laptops. The first laptop was purchased early December from Best Buy online. Shortly after, I was having issues with the screen and mouse freezing after I open the lip. It seemed to be an intermittent issue but after a week of having it - it became more of an inconvenience. Under the impression that it was just a isolated incident I advised the CSR what I was expriencing and my full refund was provided with no questions asked. The second laptop was purchased a week after since it was sold out at all the local Best Buy's. YET AGAIN, I was experiencing the same issue with the screen freezing. This time, I attempted to get the issue resolved with technical support - to no avail. Not only was the issue causing me a lot of frustration but at this point in time, I had spend about 2 hours with un-help desk. I went to the store to return the laptop. The Geek Squad would not refund me in full and wanted to charge me with the 15% restock fee since we could not "prove the issue we were experiencing". How do you prove an issue that is intermittent? Aside from spending hours on end until it occurs, they refused to give me my full refund. I dealt with 2 managers. One of which did not speak to me in person the other one stated that he would waive it only if I purchased a laptop today. SO, the restock fee could be waived at the discretion of the manager only if a purchase was made? Sounds like a bribe. Nonetheless, after spending over an hour at the Geek Squad desk, we just took the hit of $85.00. I am extremely unsatisfied with this laptop and moreso with the Customer Service of Best Buy. We will not be purchasing any future electronics here again and we will definitely share this experience with family and friends. What's really upsetting is they will resell this defected laptop and if that consumer wants to return it, they will have to pay the 15% restocking fee since they will not be able to prove an intermittent issue - unless of course they are lucky enough to have it occur in front of Best Buy."
Company will not replace items purchased on the internet | Best Buy review from Charlotte, North Carolina
I bought a tom tom gps on a black Friday sale and it was defective. Best Buy will refund your money but will not replace the defective item. After I waited two weeks for delivery it was to late to take my money elsewhere and buy the same unit because of the black Friday price. I will never buy from Best Buy online again. I have purchased items from dozens of on line companies and have never had any one of them treat me the way Best Buy Customer service did. If they don't have it in the store then "Don't buy from Best Buy."
Did not address my complant | Best Buy review from Auburn, Indiana
Best Buy rejected a personal check written on an account with at least 30 times the amount of the check. I stopped at the bank to see why. The bank said the problem was with best buy's electronic check checking system and not at the bank. I went to another best buy location. Same deal. got phone number for their check system. Got nothing in the way of an answer as to a sense able reason as to why it was rejected. Talked to store manager and was told it had nothing to do with best buy, but was with the global company they hired to do their electronic check checking. The store is within a half mile of the bank I stopped at. Don't the phone lines connect to the bank?
Best Buy Manager
I purchased this LG washer/dryer combo on Nov. 22nd when they first listed them for $349 each online. LG - 3.6 Cu. Ft. 5-Cycle Washer - White Model: WM2016CW | SKU: 8247569 LG - 7.0 Cu. Ft. 5-Cycle Electric Dryer - White Model: DLE2516W | SKU: 8247603 When I completed...
I've worked at Best Buy for a little over 3 months. I was hired as a "seasonal employee" for the time leading up to and through the Christmas holiday. The first month was fine, no problems no complaints. As time went on I began to notice things. There were certain...
2 1/2 years ago I purchased a wide screen t.v., blu ray player, and a receiver. I spent over $5,000.00. I bought the warranty. My blu ray door stuck and caught one of my favorite cd's inside. I returned player to store. It was sent to repair, and I was called and...
Best Buy TV's are junk
I purchased an Insignia 47" 1080p HD TV on 8/28/09. On 12/1/09 the TV picture went blank in the middle of a television program. I also purchased the extended warranty just in case the TV quit working. After contacting the Best Buy Geek Squad I spent an hour on the phone trying to get an appointment to have the TV repaired. They set a date of 12/8. I told them to also try to find a sooner appointment. I called back on 12/7 and was told that my original appointment date was cancelled. They scheduled the next appointment for 12/11. On 12/10, I received a call that the technician got hurt and the appointment was re-scheduled for 12/17. That is more than 2 weeks without the use of a TV. Obviously Best Buy doesn't care about the consumer. All they want is your money and once you walk out of the store, they don't want to hear from you again. I called the store to complain about the service and got the brush off from the manager in the TV department. From now on, I will purchase my TV's from Walmart. They cost less and will probably last longer than 3 months.
My husband and I purchased a Kitchen Aid oven; gastop cooker; range hood and refrigerator from Best Buy on October 31. They promised delivery and installation on Sunday, November 22 (four days before Thanksgiving). We paid over $7,200 to Best Buy on the date of sale:...
Best Buy Installation
Best Buy ? I don't think so! All the consumer complaints about Magic Jack and Best Buy tells you to take your complaints to Magic Jack...Good luck with that! Magic Jack has 100's if not thousands of complaints of the product not working and not able to give...
Best Buy - Where's the Customer Service???
It all started the day after Thanksgiving, "Black Friday." I decided to order via bestbuy.com and I purchased $307 worth of items using my best buy credit card…I was also taking advantage of the no interest on purchases of $249 or more. Dec 2nd I rec'd an email stating that there was a problem with my billing and if they didn't hear from me they were going to cancel my order. So I called the number listed in the email and spoke with a CSR from bestbuy.com… was told that they were going to send the order through again and that she wasn't able to tell me exactly why it didn't go the first time. I said that was fine, didn't see a need to investigate further, all she said they needed was my authorization to process the order again. Dec 3rd I rec'd another email stating that there was an issue on the billing and my items might be canceled. So, I went online to view my account and to my surprise my account was overdrawn ($196.27). I called bestbuy.com and got the run around. After the 5th person I spoke with I was told to call HSBC. I called HSBC, after the 3rd person it was determined that bestbuy.com charged my best buy card twice on Black Friday, 2 charges of $307 each, no duplications on the products just twice the charges. I was then told by HSBC that they couldn't reverse the charge without bestbuy.com approving this…which meant I had to call bestbuy.com back and then have them call HSBC. Oh, and in the meantime I rec'd another email regarding billing errors in which 2 items on my order were canceled!!! Now where was I, yes, after 2 hours on the phone trying to get a credit of $307 back on my account I thought everything was fine so the call ended. Dec 4th I look at my online account balance and notice that yes, a credit of $307 was issued back to my account but the items that were canceled on my order were still charged to my best buy card. So, I called Bestbuy.com since by now I knew the process was to call them first and have them call HSBC on the other line…anyways, after speaking with 3 people and a supervisor I was assigned a case# and was told someone would call me back. 2 days later no one ever called me back!!! I then proceeded to call bestbuy.com and go through the process again only to be disconnected after an hour on hold and in which I was being transferred to the 3rd person who I was told would be able to help me. I didn't call back, instead I took my business elsewhere to purchase the products that were canceled and told everyone I know what happened!!!!
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