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Best Buy in Miami, Florida - I was charged for tv never got

ordered tv online....a day later got email it was not available. i went to store in pines, fla. they show 3..called customer service..no answer all day.for hours put on hold. at 3pm they answered and advised they had my tv at coral springs, fl...20 miles away. we got email to go pick up....we try call store for 1 hour to make sure they have tv before we go...no answer.so we go with email confirmation that they have the tv to pick up. we arrive and they say no tv, that they were sorry. we ask why no answer of phone. they say to busy..chloe sale girl talks us in buying another tv more money..we do it, and bring it home..best buy charged us for two tv"s..on we got and the one we tried online that they never had..sold out..please help..now we try customer service that never answers!!! a fraud for sure!
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1 comment
Anonymous
#94772

First, it would be a lot easier to read and understand your problem if you used proper grammar. Wow, that was difficult to get through.

You have a legitimate concern.

Call 1-888-BEST-BUY and tell them the story. However, you were *** to buy another TV until you got the first one or got your money back. You can't really complain about someone "talking you into buying another TV." That was your choice. This whole situation is not a fraud attempt by Best Buy.

It seems like just a misunderstanding and a lot of computer errors. Call that number and it will get straightened out.

Review
#163232 Review #163232 is a subjective opinion of poster.
Loss
$2300

Best Buy in Denver, Colorado - Black Friday 2009

RE: Black Friday at your I-70 And Tower Rd CO (Store 1134) 3511 N Salida CT Aurora, CO 80011 I just wanted to notify anyone in upper management in regards to how the Black Friday event was held at your Aurora, Colorado location. After bearing below freezing temperatures for 8 hours, with no Best Buy staff coming out to greet their consumers, we finally got word at about 330am that Best Buy staff would be coming out to handout tickets. My fiancé and I already knew wjat we were there for: $179 netbook (Compaq, which was in the ad OR HP, which was on TV). After passing up desktop pc and home theater tickets, staff member announced, "$179 netbook" we happily obliged and each received a ticket. We waited another hour and a half in the blistering cold for the 5 am opening. Upon entering the store, we were told that there is a claim ticket line. After waiting another hour in the claim ticket line, it was to our dissappointment that we were not able to do any further shopping. Furthermore, the cashier informed us that the tickets we had were for the $229 Compaq laptops. I brought this matter to the store manager in charge at that time (I think his name is Eric), and he offered no apology and did not care about the inconvenience this has caused us. We left empty handed and dissappointed. This was a very poor display of customer service and jeopardizes my loyalty as a consumer. I was not offered any other options but to come back at 9am with no regards to our 8 hour wait in the cold.
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1 comment
Sirrrus
#116137

I apologize for our crew not being friendly, could have been the stress of the day, sorry again. Did it not say on the ticket which computer it was for????

I find that strange. On the side, may I say, I think I know the netbook you were looking at and frankly...it's slow and has had some issues. Perhaps it was meant to be in order to save you the headache of getting a bad apple?

I know it's not much consolation but I like to think we try very hard and make every effort. I'm sorry that a few employees give the rest a bad name.

Review
#163078 Review #163078 is a subjective opinion of poster.
Service
Best Buy Cashier
I tried reaching their customer service # 1888BESTBUY three times over a three day period and was put on hold each time for over 30 minutes. I was directed by Best Buy to call their number because AFTER ordering a product online and paying for the product I was...
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6 comments
Anonymous
#574316

:? on hold 20 minutes still waiting hopefully i get helped if not then ill have to deliver the package i get to the person trying to change a shipping address

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Review
#163054 Review #163054 is a subjective opinion of poster.
Loss
$150

Best Buy in Shrewsbury, Massachusetts - Get everything in writing

I bought 6,000 worth of tv/stereo at BB for surround sound. I told the manager at the time that I had speakers outside of the family room where the until would be installed. He said, "no extra charge". When the install/Geek Squad showed up, they said they would not install the additional speakers UNLESS I paid another $150. Whatever you do-with Best Buy-get everything in writting so you have proof when they make promises they never plan to do! Quite the rip off-never buy anything from them! They add and add without you knowing, my $300 install is now well over $500
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2 comments
Best_Buy_Tom
#93436

Never make deals with managers. They never know what's going on.

Anonymous
#88543

If yo don't want to pay for premium install the stop your *** and do it yourself.

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Review
#162381 Review #162381 is a subjective opinion of poster.
Loss
$550
On 4-10-09, I purchased a Toshiba Celeron laptop. Within 4 months, it completely stopped working. We took it back to Best Buy, they refused to refund our money. Instead they replaced the hard drive. The same day I took it home, the computer made a clicking sound. Over...
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9 comments
Anonymous
#102468

don't waste money on their in house service. go thru the manufaturer if covered by their warranty. if not, pay to have it serviced by a business that is competant and stands by their work.

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Review
#161923 Review #161923 is a subjective opinion of poster.

Best Buy in Houston, Texas - Pre-order of game 4 months in advance

how are you going to pre-order a game months in advance and it does not show up on the day it is to come out? When i could of just waited for the the day it came out and picked it up myself! This is unbelievable and the most *** thing ever, I could have just walked up to the store and picked it up on the day it came out but since i pre-ordered i have to wait a week for it to arrive, this is unacceptable!!! And this *** at the customer service desk, well you really can't get mad at them because they are mindless drones following procedure. *** ***.....
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2 comments
Anonymous
#88735

you guys should get a job and stop playing video games and move out of your mothers basement

Anonymous
#87897

File a BBB complaint against them. That's exactly what I did.

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Review
#161751 Review #161751 is a subjective opinion of poster.
I was very excited for the Prestige edition of the Playstation 3 game Modern Warfare 2. I was so excited in fact that I decided to purchase the prestige edition of the game from Best Buy for $164. I placed my order In September and was highly anticipating the release...
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6 comments
Anonymous
#200216

How do you expect BestBuy to check every single product that they have on their shelfs? There is no physical way they can make sure that every product they sell is completely functional from the manufacturer. As for the replacement, they are willing to give you a replacement computer NOT TO EXCEED what you originally paid.

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Review
#161733 Review #161733 is a subjective opinion of poster.

Best Buy in Bronx, New York - Frontier Enterprises- Hackensack, NJ- Very Poor service company

I bought a Big Scre Sony TV from Best Buy- Luckily I bought the service contract (or so I thought) The bulb blew out twice in less than 2 yrs. Best Buy outsources to Nusonic Radio. NuSonic Radio outsources to Frontier Enterprises a third party repair company- It took 1 month to get the bulb- I finally got a call to say they would be there between 1-3 on Thursday. The day before the manager called and said they would be there between 8-11 instead. I called Best Buy and complained. Frontier Enterprises finally said they would come in the afternoon. The guy finally came out to repair it- Brought with him the ballast and no bulb. Dummy! I offered to go get the bulb - so he could go to his next site and then return to my house. No way! After speaking with his manager he said he would be back at 11 AM the next day- He finally arrived at 3PM the next day. The repair man said Best Buy does not tell you that the bulbs for the big screen tv only last approximately 2 years. Heaven help Best Buy, NuSonic Radio and Frontier Enterprises if I need another bulb. Frontier Enterprises is not only an irresponsible company- but unresponsive as well. If I did not call them they would not call me. Try getting in touch with them- They do not answer.
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Review
#161387 Review #161387 is a subjective opinion of poster.

Beware Best Buy Electronic Warranties

I pushed a Gateway laptop from Best Buy in 2007 and bought a extended warranty for 3 years. The laptop kept having charge problems and they replaced the mother board 6 times in before giving me a refurbished replacement laptop. I would always call the number of the bottom of my old laptop whenever there was a problem. When I got my replacement laptop and wanted to know when my warranty end there was no number on the bottom. So, I had to get the phone number directly from the Gateway website. I called them and they said they had no records of my original laptop. They only information they had was when I registered my replacement on their website. Once they found my warranty I spoke to a Supervisor to see why Gateway didn't have my records. He told me that this isn't the first time this had happened with BestBuy. Apparently, the number on my old laptop was for a company Best Buy owns to handle their warranties but its not the actual electronic manufacturer. They even introduced themselves as Gateway when I would call so I never thought otherwise. Once I got my replacement laptop it was shipped from the actual Gateway so there that was why there was no number to call on the bottom. So, never buy extended warranties from Best Buy. Only buy they directly from the actual company's website.
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2 comments
Anonymous
#94790

What I'm confused about is how you had the motherboard replaced 6 times. Per the Best Buy service plan, on the 4th qualified repair, Best Buy will replace the product with a comparable one, and it will not be a refurbished one.

I have also never known Best Buy to put a number on the bottom of the computer that you need to call. Was it for Geek Squad? Why did you not just bring it into a store whenever you had a problem with it? And when you called, they answered the phone as Gateway?

It seems to me that number on the bottom of the computer was for Gateway, and that's why they answered the phone as Gateway, as well as why they fixed it 6 times instead of only 4 before replacing it, and gave you a refurbished one instead of a new one. None of that sounds like anything that has to do with Best Buy.

No offense, but I think you bought the service plan on your computer, but did not actually ever use it. Sounds like everything you did was through Gateway, not Best Buy.

Best_Buy_Tom
#93432

So, let me get this straight; you purchased a laptop at Best Buy in 2007 with a PSP, got service every time, and even got it replaced because of the warranty you were sold, and now you're telling people NOT to buy them because they did exactly what they promised? :x

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Review
#161192 Review #161192 is a subjective opinion of poster.
Service
Best Buy Replacement

Best Buy does not honor pre-orders on video games

I recently pre-ordered the Collector's Edition of Dragon Age: Origins, a new computer game. The game was released on Nov. 3, 2009, and I made my pre-order on Oct. 23, 2009. I received a confirmation of my pre-order and was told the game would ship a day or two after it's release date. Since my pre-order, the price of the game fluctuated by $5, and it's "Availability" also changed between "pre-order" and "not available". I emailed Best Buy's customer service twice with questions regarding price changes and whether I will be getting my or not. I have received no replies. Since the game's release, Best Buy lists it as "Out of Stock" and is still not replying to my emails - I sent a third email on the game's release date asking whether they will be sending my game or not. I would advise other buyers of computer games to avoid Best Buy. Their customer service seems so poor as to be non-existent, while other online retailers (Amazon.ca for example) have the same games in stock and have no problems fulfilling pre-orders.
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2 comments
Anonymous
#249224

They just hosed me on marvel vs capcom 3 and a day earlier I tried to buy a 55 in tv that was being displayed online and instore and was told it was unavailable. Very unhappy with best buy

Sirrrus
#116138

The game was delayed at the very last minute in our store, not sure about your location. I was upset too!

I wanted it badly! It was manufacturer's decision, not ours. We always honor pre-orders. In fact, all the midnight releases, the employees have a party in the store, play the game being released and invite customers to watch.

We make every effort to hand out what we are given. The cost of a pre-order is usually $5, return the receipt or the empty plastic pre-order case to have the $5 taken off the purchase price.

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Review
#161020 Review #161020 is a subjective opinion of poster.