Best Buy Reviews and Complaints
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Absolutely Ridiculous Customer Service | Best Buy review from Easton, Pennsylvania
I purchased a Toshiba Satellite a505 laptop online and since it wasnt available to pick up at any store near me i decided to drive 70 miles to get that laptop since i wanted to gift that to one of my closest friends who was going overseas next day. As per the online purchase thing i waited for 2 emails( first to confirm inventory and then second email confirming that product is ready for pick up). i drove an hour and half away to get to POTTSTOWN PA store. After waiting over 2 hours in the store and in those 2hours i was continuously told that there staff is looking for my laptop and also they have received the email and acknowledged it. Well u guessed it.... after 2 hours of wait the customer service girl came to me and said that i dont know how u handled to wait for this long if i would be at ur place i would have left by now but anyways u r gonna have to leave now anyways cuz they r telling me to tell u that we dont have it. I got pissed and asked WHO THEY and she said my manager and i said where is he himself. she went on to call a manager for me...... here we go again. 3 guys passed all wearing manager name tag but refused to talk and told the girl to call someone else. finally one SO CALLED MANAGER "CHRIS" came in to talk to me. Talk to me ......what the *** only to tell me that he cant do anything they dont have my laptop and since its an online order jut call 1888bestbuy to cancel my order. I asked him that i want to talk to the GM. he said he was the GM and he already told me what to do and he left. I held my anger back and left that store and called their SO Called CUSTOMER SERVICE..huh....after 3 times explaining my problem to 3 different people the fourth one was kind enough to atleast dont hang up on me and listened to what i wanted to say and went on explaining me that it happens sometimes that store doesnt have inventory. I said really so that means that ur online emails mentioning "checking inventory at store and then ready for pick up is all fake". Like wise he got trapped and didnt had anything to say. I said i need ur corporate number. he said that i can call anywhere i want but its not gonna make any difference and only thing he can do is to offer me a discounted price on a different model. I badly wanted a laptop so i looked on their website and gave him a different model. Found it in a different store and went to pick it up. Wish Would have never done this mistake again Went to pick up at the store only to find out that instead of getting a discounted price i have been overcharged. It was for $599 listed on the website and i was charged $699. don know how and don know why but it was there. called back and cancelled the whole order and came back home pissed to the extent u can imagine. I am really really looking for a way to file a complaint against this company. If anyone out there knows a way or knows any way that i can reach out to their CEO or anyone of same designation pls reach out to me at firstname.lastname@example.org. I would really really appreciate it.
Best Buy Manager
I originally purchased a Sony Bravia Television model KDL46W5100 on 12/3/09 at the Lancaster, PA Best Buy. The TV came as package with a Playstation 3 and a game and movie The purchase just by itself was a nightmare, I called in to the store earlier that day and was...
BestBuy Store Card | Best Buy review from Dallas, Texas
They charged me $35 (twice) saying I paid late. I actually paid on time but they said it takes an extra 5 days to clear so technically its late. Then they asked me to pay $109 which I did to bring my account back in good standing, they didn't tell me they were going to take $15 of that as a fee for taking the payment over the phone! They refuse to refund any of the fees. As soon as I get my tax refund check, I'm closing this account. Don't shop bestbuy, they'll ruin your good credit and rip you off.
Best Buy doesn't honor online installation prices
I recently got a holiday gift that requires installation. I looked online and Best Buy was offering installation services for around $100. It looked so convenient - just add the installation to the cart, pay online, then go to the local store to get the work done. Except that when I called to confirm and get an appointment for installation, they informed me the charge would be around $300 - about 3 times the online price. When I complained, Best Buy's corporate office called to inform me they do not honor online pricing on installations. Each store is permitted to determine pricing on the spot, regardless of what prices and services Best Buy has advertised or even pre-sold online. Fair enough, but then isn't it illegal to advertise or sell installation services online? Thank goodness we learned of this policy before we ordered anything large or expensive from them! We declined to have the item installed at Best Buy and we'll never shop Best Buy again.
Best Buy Installation
Best Buy warranty means nothing
Bought a Sony 60" projection TV from Best Buy April 2004. With warranty and extras it came to $6800. TV is out for the 5Th time. TV will not last a yr without going out. Was told from their repair people, these TV'S were defected and after the 3rd time, we would get another TV. Best Buy, Sony or the warranty dept. could care less. Our warranty is out this April, so you know what Best Buy is doing. They do not CARE about customer service. I do not recommend anyone buying from BEST BUY. Their warranty means nothing.
On christmas eve, I read about this deal that best buy was giving on a Sony 40" LCD + Song BluRay Player + Sony 5.1 Surround Sound System for an amazing price of almost $1,300! I wanted to buy it right away so I called and the stores were closed so I call the 24 hour...
The Geek Squad is a rip off. They take advantage of anyone with a question. They treat their customers like prey instead of appricating their business. They tried to tell me I made a laptop crash after having it less than 24 hrs. I was sold a laptop as new that...
3 month old computer/best buy is a joke
purchased a computer in September, by December the motherboard and hard drive were fryed. Best buy said they would send it to HP to have it taken care of. A month later, we finally got the computer back. Heres where it gets interesting, first we paid for them to back up the computer and we needed that by the next day, they said no problem, well we did not get it for almost a week. then when e got the computer back the *** tried to say we owed money, i said for what, he tried to say they reprogrammed the computer however i knew they didn't because my husband had told them not to. the *** check and they did no work. so then i asked the guy if my original programs were on the computer the ones it was sold with, he said "NO" its empty. I started getting very anrgy, he said well you did not but there service package, I told him the computer should come back the way it was purchased, he got very rude and said contact HP. By this time I was pissed, I tolded him there practices are not right and they don't stand behind products they sell, he got even ruder, at the end of the whole thing, he had the nerve to say his exact words " SIGN THIS PAPER SO I CAN GIVE YOU BACK MY COMPUTER" indicating it was his, I went off on him, i hope this company goes under i will make a point to advise people to stay away from best buy, there a joke
Best Buy Sells Faulty Computers!
This is the third and last computer I will ever buy from Best Buy! The first one crashed in 6 mos Best Buy could never seem to fix it. The second the mother board fried took them 4 mos and 3 times of sending it back to fix it paid for back up protection for pictures they forgot then charged me anyway for the back up. 3rd and last I had no choice to buy #2 froze and crashed got #3 had it 3 wks had to send it back they had it 6mos got it back it crashed that same night! In the 3 years I've owned it I have had it for 6 mos working properly. They dont honor Lemon Laws Ever!
Best Buy poor customer service
In November 2005 I purchased a 50" LG plasma TV from Best Buy in Dover, DE. (#842). In May 2008 while watching the TV there were three very loud "bangs" and the unit shut down. I called the warranty service and the TV was repaired ( cost of $ 700.00). On 12-27-09 while watching the TV there was a very loud "bang" and the unit again shut down. I called the warranty service and was advised that the extended warranty expired 10-31-09. I was very upset as I had not been afforded the opportunity to renew the warranty for this TV. I explained the situation to the warranty rep, stating the TV had blown up twice within a year and a half and I was not afforded a renewal on the extended warranty. Nothing they could do. The afternoon of 12-27 I went to the Dover DE store and requested to speak to the store manager. I was advised that the assistant manager was there. I asked to speak to him but he refused to come out and speak to me. He sent messages out to me via a store associate. I was told that there was nothing that could be done at the store level and that I would have to contact the corporate office. On Monday 12-28-09 I called the corporate office and after being transferred to the wrong department four times I finally spoke to a gentleman by the name of Tim. Tim advised me that there was nothing that Corporate could do and it would have to be handled at the store level (here comes the runaround). I then called the Dover DE store and spoke to the manager his name is Glenn Stitsworth. I explained everything to Mr. Stitsworth and he asked me exactly what I wanted from him. I explained the story to him and that I have been a loyal customer to Best Buy for many years and have spent many thousands of dollars with the company. Mr. Stitsworth advised me that company loyalty means nothing. Considerations of this nature are not based on loyalty of the amount of money one spends with Best Buy. He did however say that he would see what he could do and he would get back with me. He again asked why I thought Best Buy should help me with matter and I again explained that I paid $ 4000.00 for this television and it had blown up 2 times in a year and one half. I feel that this unit is defective and should be repaired at no expense to me. I also explained that I feel I was not afforded the renewal warranty due to a "payout" being made on this unit. He assured me that that was not the case. It has bee over 10 days and I have not heard from Mr. Stitsworth. I believe Best Buy should stand behind this unit. The overall cost to Best Buy would be in insignificant on the overall scope of things and would go to great lengths in restoring confidence in the company.
Best Buy Manager
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