Best Buy Reviews and Complaints
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Best Buy review in Culpeper, Virginia: Terrible customer service in dealing with a t.v. under warranty
My husband and I had purchased a 42 inch Samsung T.V. that was a just over a 1 1/2 years old. The t.v. started going bad and we had paid extra for the extended warranty so they came out. When they came out, the geek squad guy said he would order the part and that he would be back in 2 weeks. The morning he was to have showed up, he called to say that the part no longer existed and that we would get a new t.v. What they don't tell you, is that you then have to shell out another $200 for a new warranty on this t.v. To make matters worse, they lied that the part was no longer made, it actually is made but it cost too much for Best Buy to replace. They told us we were lucky we were getting a new t.v. but we got stiffed out of 2 years of the extended warranty because they did not want to fix the t.v. We exchanged the t.v., did not shell out another $175 dollars for a new warranty and after spending over $7,000 dollars at Best Buy on appliances in the past year, we are cancelling our credit card and will no longer buy from them. We now have HHGregg in our area and will try them. The customer service we encountered was terrible. The 4 year warranty is a scam! Best Buy sucks and they seem to be going the way of Circuit City. I should know, I grew up in Richmond where Circuit City started and had friends that worked there and they started going downhill because of the customer service.
Best Buy - Bait and Switch on Sprint HTC Hero price
In the cell phone section of the Best Buy site, they have a featured offer - $99 for a Sprint HTC Hero. here is the link http://www.bestbuy.com/site/Mobile-Cell-Phones/Cell-Phones/abcat0801000.c?id=abcat0801000 When I click on the offer, a new page opens that asks for my zip code. When I put it in, the price jumps to $179. What is up with that? I called their customer service. No help at all. instead they start asking whether i am a new customer to Sprint or an existing customer. Yet the price jumped just based on zip code. And to dbl-check that, I tried zip codes in Chicago, Wash Dc and New mexico. Each time the price went to $179. so where do you have to live to get the special offer?
Best Buy review in Baltimore, Maryland: Bought 2 nx110 on sale 1 bad 1 good paid cash no record cannot exchange
after trying to no avail to get help about the baD PRINTER and everyone telling me i need a receipt to exchange the printer that does not work, which i paid cash for and they have no record that i bought the printers they told me in few words that is just to bad, they were on sale for 29.00 and change i bought 2, so after this bad experence i and my family will no longer shop at any best buy,why because yor service stinks and all of the people that work in the hospital with my son shall know about your service and all face book persons blogs where ever i can posty this i will, hopefully it will slow down your sales and maybe you will be a little more thoughful of your customers after all word of mouth is a grest defender for us poor folks a very unhappy excustomer firstname.lastname@example.org
Best Buy review in Easton, Pennsylvania: Absolutely Ridiculous Customer Service
I purchased a Toshiba Satellite a505 laptop online and since it wasnt available to pick up at any store near me i decided to drive 70 miles to get that laptop since i wanted to gift that to one of my closest friends who was going overseas next day. As per the online purchase thing i waited for 2 emails( first to confirm inventory and then second email confirming that product is ready for pick up). i drove an hour and half away to get to POTTSTOWN PA store. After waiting over 2 hours in the store and in those 2hours i was continuously told that there staff is looking for my laptop and also they have received the email and acknowledged it. Well u guessed it.... after 2 hours of wait the customer service girl came to me and said that i dont know how u handled to wait for this long if i would be at ur place i would have left by now but anyways u r gonna have to leave now anyways cuz they r telling me to tell u that we dont have it. I got pissed and asked WHO THEY and she said my manager and i said where is he himself. she went on to call a manager for me...... here we go again. 3 guys passed all wearing manager name tag but refused to talk and told the girl to call someone else. finally one SO CALLED MANAGER "CHRIS" came in to talk to me. Talk to me ......what the *** only to tell me that he cant do anything they dont have my laptop and since its an online order jut call 1888bestbuy to cancel my order. I asked him that i want to talk to the GM. he said he was the GM and he already told me what to do and he left. I held my anger back and left that store and called their SO Called CUSTOMER SERVICE..huh....after 3 times explaining my problem to 3 different people the fourth one was kind enough to atleast dont hang up on me and listened to what i wanted to say and went on explaining me that it happens sometimes that store doesnt have inventory. I said really so that means that ur online emails mentioning "checking inventory at store and then ready for pick up is all fake". Like wise he got trapped and didnt had anything to say. I said i need ur corporate number. he said that i can call anywhere i want but its not gonna make any difference and only thing he can do is to offer me a discounted price on a different model. I badly wanted a laptop so i looked on their website and gave him a different model. Found it in a different store and went to pick it up. Wish Would have never done this mistake again Went to pick up at the store only to find out that instead of getting a discounted price i have been overcharged. It was for $599 listed on the website and i was charged $699. don know how and don know why but it was there. called back and cancelled the whole order and came back home pissed to the extent u can imagine. I am really really looking for a way to file a complaint against this company. If anyone out there knows a way or knows any way that i can reach out to their CEO or anyone of same designation pls reach out to me at email@example.com. I would really really appreciate it.
Best Buy Manager
I originally purchased a Sony Bravia Television model KDL46W5100 on 12/3/09 at the Lancaster, PA Best Buy. The TV came as package with a Playstation 3 and a game and movie The purchase just by itself was a nightmare, I called in to the store earlier that day and was...
Best Buy review in Dallas, Texas: BestBuy Store Card
They charged me $35 (twice) saying I paid late. I actually paid on time but they said it takes an extra 5 days to clear so technically its late. Then they asked me to pay $109 which I did to bring my account back in good standing, they didn't tell me they were going to take $15 of that as a fee for taking the payment over the phone! They refuse to refund any of the fees. As soon as I get my tax refund check, I'm closing this account. Don't shop bestbuy, they'll ruin your good credit and rip you off.
Best Buy doesn't honor online installation prices
I recently got a holiday gift that requires installation. I looked online and Best Buy was offering installation services for around $100. It looked so convenient - just add the installation to the cart, pay online, then go to the local store to get the work done. Except that when I called to confirm and get an appointment for installation, they informed me the charge would be around $300 - about 3 times the online price. When I complained, Best Buy's corporate office called to inform me they do not honor online pricing on installations. Each store is permitted to determine pricing on the spot, regardless of what prices and services Best Buy has advertised or even pre-sold online. Fair enough, but then isn't it illegal to advertise or sell installation services online? Thank goodness we learned of this policy before we ordered anything large or expensive from them! We declined to have the item installed at Best Buy and we'll never shop Best Buy again.
Best Buy Installation
Best Buy warranty means nothing
Bought a Sony 60" projection TV from Best Buy April 2004. With warranty and extras it came to $6800. TV is out for the 5Th time. TV will not last a yr without going out. Was told from their repair people, these TV'S were defected and after the 3rd time, we would get another TV. Best Buy, Sony or the warranty dept. could care less. Our warranty is out this April, so you know what Best Buy is doing. They do not CARE about customer service. I do not recommend anyone buying from BEST BUY. Their warranty means nothing.
On christmas eve, I read about this deal that best buy was giving on a Sony 40" LCD + Song BluRay Player + Sony 5.1 Surround Sound System for an amazing price of almost $1,300! I wanted to buy it right away so I called and the stores were closed so I call the 24 hour...
The Geek Squad is a rip off. They take advantage of anyone with a question. They treat their customers like prey instead of appricating their business. They tried to tell me I made a laptop crash after having it less than 24 hrs. I was sold a laptop as new that...
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