Best Buy Reviews and Complaints
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Latest review first
On christmas eve, I read about this deal that best buy was giving on a Sony 40" LCD + Song BluRay Player + Sony 5.1 Surround Sound System for an amazing price of almost $1,300! I wanted to buy it right away so I called and the stores were closed so I call the 24 hour...
The Geek Squad is a rip off. They take advantage of anyone with a question. They treat their customers like prey instead of appricating their business. They tried to tell me I made a laptop crash after having it less than 24 hrs. I was sold a laptop as new that...
3 month old computer/best buy is a joke
purchased a computer in September, by December the motherboard and hard drive were fryed. Best buy said they would send it to HP to have it taken care of. A month later, we finally got the computer back. Heres where it gets interesting, first we paid for them to back up the computer and we needed that by the next day, they said no problem, well we did not get it for almost a week. then when e got the computer back the *** tried to say we owed money, i said for what, he tried to say they reprogrammed the computer however i knew they didn't because my husband had told them not to. the *** check and they did no work. so then i asked the guy if my original programs were on the computer the ones it was sold with, he said "NO" its empty. I started getting very anrgy, he said well you did not but there service package, I told him the computer should come back the way it was purchased, he got very rude and said contact HP. By this time I was pissed, I tolded him there practices are not right and they don't stand behind products they sell, he got even ruder, at the end of the whole thing, he had the nerve to say his exact words " SIGN THIS PAPER SO I CAN GIVE YOU BACK MY COMPUTER" indicating it was his, I went off on him, i hope this company goes under i will make a point to advise people to stay away from best buy, there a joke
Best Buy Sells Faulty Computers!
This is the third and last computer I will ever buy from Best Buy! The first one crashed in 6 mos Best Buy could never seem to fix it. The second the mother board fried took them 4 mos and 3 times of sending it back to fix it paid for back up protection for pictures they forgot then charged me anyway for the back up. 3rd and last I had no choice to buy #2 froze and crashed got #3 had it 3 wks had to send it back they had it 6mos got it back it crashed that same night! In the 3 years I've owned it I have had it for 6 mos working properly. They dont honor Lemon Laws Ever!
Best Buy poor customer service
In November 2005 I purchased a 50" LG plasma TV from Best Buy in Dover, DE. (#842). In May 2008 while watching the TV there were three very loud "bangs" and the unit shut down. I called the warranty service and the TV was repaired ( cost of $ 700.00). On 12-27-09 while watching the TV there was a very loud "bang" and the unit again shut down. I called the warranty service and was advised that the extended warranty expired 10-31-09. I was very upset as I had not been afforded the opportunity to renew the warranty for this TV. I explained the situation to the warranty rep, stating the TV had blown up twice within a year and a half and I was not afforded a renewal on the extended warranty. Nothing they could do. The afternoon of 12-27 I went to the Dover DE store and requested to speak to the store manager. I was advised that the assistant manager was there. I asked to speak to him but he refused to come out and speak to me. He sent messages out to me via a store associate. I was told that there was nothing that could be done at the store level and that I would have to contact the corporate office. On Monday 12-28-09 I called the corporate office and after being transferred to the wrong department four times I finally spoke to a gentleman by the name of Tim. Tim advised me that there was nothing that Corporate could do and it would have to be handled at the store level (here comes the runaround). I then called the Dover DE store and spoke to the manager his name is Glenn Stitsworth. I explained everything to Mr. Stitsworth and he asked me exactly what I wanted from him. I explained the story to him and that I have been a loyal customer to Best Buy for many years and have spent many thousands of dollars with the company. Mr. Stitsworth advised me that company loyalty means nothing. Considerations of this nature are not based on loyalty of the amount of money one spends with Best Buy. He did however say that he would see what he could do and he would get back with me. He again asked why I thought Best Buy should help me with matter and I again explained that I paid $ 4000.00 for this television and it had blown up 2 times in a year and one half. I feel that this unit is defective and should be repaired at no expense to me. I also explained that I feel I was not afforded the renewal warranty due to a "payout" being made on this unit. He assured me that that was not the case. It has bee over 10 days and I have not heard from Mr. Stitsworth. I believe Best Buy should stand behind this unit. The overall cost to Best Buy would be in insignificant on the overall scope of things and would go to great lengths in restoring confidence in the company.
Best Buy Manager
Fraudulent price guarantee at Best Buy
I saw a 52 inch TV on sale at Best Buy for $1,799.00 and saw the same TV on sale for $1,599.00 at a competitor's website. The sales manager at the Surrey Central Best Buy location in Surrey, British Columbia refused to honor Best Buy's price guarantee even after I provided him with a printout of the competitors price as proof. The manager's excuse - the competitor's price was below Best Buy's cost price, so he was not prepared to honor Best Buy's price guarantee. No other manager was available so I sent two e-mails to Best Buy's customer service - to date, they have either refused or chose not to respond. I will be filing a formal complaint with the BBB, Consumer Protection Authority and the Competition Bureau for Best Buy's fraudulent marketing practices. Never buy from this business again.
Best Buy Website
Best Buy in Charlotte, North Carolina - Laptop purchased online and not received!
Best Buy has left me with the worst experience shopping online I've had. After purchasing a laptop online, I was sent the UPS tracking number for someone else's shipment and never received mine. It's been over a month since I reported the problem (and I've made over 10 phone calls on the issue!) and they have not refunded my credit card. A card I opened with them! All the customer service reps can plainly see that they package was not mine and was not shipped to me, yet they can't seem to get it resolved. I will never give another dime to Best Buy.
Best Buy in Chelmsford, Massachusetts - BestBuy employees ill-informed
I have been told buy Best Buy that the TiVo $100-off promotion has ended: Quote: "I have researched the promotion and it has ended" However, when I go to the web site it still shows the offer: http://www.bestbuy.com/site/olspage.jsp?id=pcmcat197600050019&type=category I have talked to at least 5 people at Best Buy that told me that there is no and never was such a promotion... I found one store manager who told me the offer only started after Dec 26th. However I received an email for the offer on Dec 10th. I have been told by customer support that the offer is for bestbuy.com only. But right on the web site it says: "Offer available only at Best Buy stores and BestBuy.com" I still cannot get a straight answer from anyone I talk to.
Best Buy Manager
Best Buy Fraud of the Day!
Last week a found that Best Buy had put the Apple Magic Mouse on sale for $59. You could not order it on-line but could pick it up from a store. From Las Vegas the nearest store was in New Mexico. (No one has had a Magic Mouse for weeks even the Apple Stores.) So this week I went back on-line and the sale is off. Bait and switch or just plain fraud...you be the judge. Now how can you have a sale when you don't have the product. You can't fix *** or Best Buy.
Best Buy NOT Best Buy
Y I don't shop at Best Buy anymore - 1) Condescending sales people: Consistent and across the board either treated like an ***, or given miss information due to lack of knowledge. 2)Doing me a favor attitude: terrible non-verbal, poor explanation or hidden costs not fully explained or divuldged only after questioned. 3) Geek Squad station in consumer area: Geeks checkin email, talkin story, when asked for help, they point to a blue shirt employee in another area (u want me to spend $ or wat?). 4)Magnolia Section Bad Customer Service: No one there, or I stand in front of the wait counter with 2 Geeks and 2 Blue Shirts on phones and register for 10 minutes without a single one of them asking if I need help, or to at least recognize my presence? Managers need only to walk in as a customer in disguise to experience their own lack of training process. Apparently,30 billion a year suggests they have no problem? Care to comment about your employee training program Tom?
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