Best Buy Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Best Buy does not care about customers satisfaction
I purchased two Magellan 1440 GPS systems at Bestbuy.com back in November. I have returned the two systems a total of 5 times due to defects in the product. When one of them went out yet again, I called Best Buy to arrange to take the product back into the store and get a credit toward another product. I was told in no uncertain terms this was impossible. I had to deal with the .com department. When I called them for a refund, I was told that even though the product had been returned numerous times, they had a 30 day return policy and therfore I was out of luck unless I wanted to do a no receipt return and take a $40 loss. The fact that they sell this poorly designed product is one thing but they seemed to find it humerous that I was stuck with it. Oh and yes, I did call Magellan and they also have a 30 day return policy for refund. I can however keep returning the product for replacement for another 6 months until my warranty expires. FORGET IT! I will never shop at Best Buy again and advise anyone who considers it to be sure of the return policy and GET IT In WRITING!
Terrible customer service & return policy | Best Buy review from Saint Louis, Missouri
Ordered online a remote car starter for a family member. Called last week to schedule install (basic install included with purchase) and was told it would be an additional $210 for a $209 item. Took item back to store for return and told it was beyond the 30 day return policy and they could not do anything, but I could call customer service. Sat in the parking lot for 40 minutes talking to 5 different agents (the first agent hung-up on me when I insisted on talking to a supervisor). They all said they could not do anything for me. Finally talked to a supervisor and she said she would talk to the store manager to see if there was anything he could do. I was put on hold and she came back and said that the manager would give me a store credit. It was better than nothing so I went back inside and returned the item. What a frustrating and time wasting event. The manager could have offered the credit in the first place. If you have issues with Best Buy stay diligent and insist on an equitable solution!
Best buy lies
I called a store as soon as they opened this morning, and was told that Best buy would hold a product for me for one hour. I was in the store ten minutes later. After going back and forth with customer service and the eletronics deparment. I was asked if I was going to purchase the insurance plan, I stated no that I was not going to at this time. Knowing that in the past purchase's with this store I had 14days to decide if I did infact which to add the insurance. All of a sudden they are out of the product I was in the store for. Worst part is leaving work to go to the store only to be told the guy standing next to me was getting the product I had called in about. Apparently it pays to not just buy the product but all the extra's as well to insure you get what you came for.
Paid my bill on time as i have for years. sent in my payment for March 2010. for $25 Opps. I should have sent in $26. Best buy charged me $39 for a late payment. Wow seems to be a little much. The payment was not late i just shorted the payment by a dollar. The company i work for charges $6 for a late fee. But $39.00 and it was not late, Ok charge me $10. Teach me a lesson yes they did. I bet not shopping at best buy any longer. I will save my $39 dollar back in no time... Thanks Best Buy.
Best Buy and Acer got me good
Best Buy has got me PISSED !!! I purchased an Acer laptop from them online and was told (and they heavely advertised this) that I would get a free upgrade to Windows 7... Ive contacted them and right off the bat I started to get the runaround... I was told to contact Acer for the upgrade... I contacted Acer and was told they are having a problem with Microsoft and they no will no longer be giving the upgrade... I got back with Best Buy and was basicly told "OH Well" Not our problem... The whole situation sucks and I bet I'm not the only one with this problem... Jon in Ohio
22 days - still waiting for service and truth | Best Buy review from Dallas, Texas
22 days today and I'm still waiting for my 50" Samsung TV to be repaired. The worst service I have ever received. If I don't call to check on status, I receive no information unless it's after the fact. Now I'm told parts are on back order - have to wait until 4/2 and then may not receive. Have been lied to by everyone but Irene (she is great). Rude, unprofessional service - fix my TV or give me a new one. Retrain or train your people to have customer service skills and not just say - "Oh My" or "I'm sorry but". Follow-up with the customer when parts are delayed and date of service changed. Call customer prior to day of repair call to let them know their appointment has been cancelled. Worst customer service I have ever experienced. Irene is the only good thing about your service and company.
Samsung not Best Buy partner
52 inch Samsung LCD breaks. I call Geek Squad because I bought policy. Guy shows up and cant *** wall by himself. Reschedules and two guys show up. No ladder, I have to loan a ladder. Comes back 3rd time with power board still no fix. I complained to Samsung, they say warranty is void because Best Buy worked on it. Found out I had a year in house with Samsung, why did I get pressured to buy Geek Squad policy? Best Buy tells me to be patient as after 3 repairs I can exchange it and it doesn't have to be a Samsung. These two giants do not partner and in my opinion could care less about the consumer. I still do not have the Samsung repaired. Buyer beware !!!!!!! I am still waiting on an answer, I have to live by their rules when they don't!!!!!!!!
BEST BUY VERY DISHONEST, BAD CUSTOMER SERVICE
Best Buy are dishonest and play games. On Monday 03/22/2010 I went to look at washer and dryer.I saw the Samsung WF218ANW model washer and Samsung DV218AEW dryer on sale at $599 each reduced from $799 each. I asked the salesman when will this sale end he told me on Saturday. I returned on Wednesday 03/24/2010 to purchase both washer and dryer.The price was back at $799 each.I asked for the manager.When he arrived he said "PRICES ARE ALWAYS CHANGING".I telephoned customer service basically they didn't care they said "Nothing we can do". I've purchased a Samsung 50'plasma tv and 55'Lcd just five months ago from Best Buy that will be the last purchase "I'LL EVER MAKE FROM THEM"
Never again! | Best Buy review from Grand Rapids, Michigan
I have never had such horrible customer service in my life. My sister and I purchased a washer/dryer from Best Buy. The system that they used to place our order was down at the time and we were assured that as soon as the system came up our orders would be completed. So after paying for our order we left the store thinking all was well. Issue #1 - I never heard from Best Buy everything I knew of my washer/dryer order was provided to me by my sister. If she didn't place an order I would have had no clue what was going on with my order.(BB answer - I don't know why no one has called you) Issue #2- They were going to deliver her washer/dryer to an address she hasn't lived at in over ten years. (BB answer - I don't know how that happened). Issue #3 - for 2 1/2 days no one in BB could find our order. (BB Answer - I don't know how that happened). Issue #4 - Executive relations tells me there is no form of compensation for my frustration because he felt that my sister and I were providing "conflicting information".(Basically we are liars.) I will never buy anything else from this place and I hope no one else does either. They have the WORST customer service ever!
Wrong dishwasher but pay twice. | Best Buy review from Silver Spring, Maryland
My went took a printout of a dishwasher to Best Buy in Bel Air Maryland so she could see it before placing an order. She liked it and let an associate place the order. Nearly a month later when it came to the store I picked it up, brought it home and installed it. By then my wife was recovering from surgery. Several days later when she hobbled out of the bedroom she told me it was the wrong one. The associate had ordered from a terminal out of sight when he returned to her didn't copy the stock number on the printout. Narturally this was a cheaper one. She called the store and couldn't get the problem resolved so she called corporate customer relations and wound up with a 3 way conversation with a store associate and customer representative agreeing to let us keep the dishwasher that I installed until the correct one came in. When I went to place the correct order the next day the return counter insisted that I pay a second time even though the mistake was Best Buy's. I asked to speak to the manager and was told he left for the day. I asked for the district manager's number and was given a bogus number. After about a total of 10 hours in store and on the phone to corporate customer service we finally got it returned without a resocking fee. After I was denied a second time to speak to the store manager I left my phone number. It's been over 2 weeks and still no call. Best Buy employees just don't care because there is no recouse. Even the company customer service indicated the it's the manager and district manager's choice to talk to you. You have no right to speak with anyone of authority.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Best Buy? What happened? What can we help you with?