Best Buy Reviews and Complaints
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They Lie Cheat and Just Don't Care | Best Buy review from Asheville, North Carolina
Lied about repairing our Netbook! They did not inform us of the repairs and lied about the actual repair...would not reinstall the operating system. Had to resend it to the manufacturer to reinstall the operating system...Best Buy wanted to charge us! Best Buy is generating money by replacing the operating system...however the service from ASUS, Toshiba, HP, and Dell all repair their products for free which is included in their warranty service. NOT BEST BUY! BEWARE...when you buy from this group you are risking your money and possibly throwing it out the window. Our computer is useless after the repair!
Bad computer; poor service | Best Buy review from Honolulu, Hawaii
Purchased the computer/virus protection recommended by Best Buy Sales Associate since I will be out of the country for a year and need a good computer to work from as I teach online. Got on the road and after half an hour of use the computer would no longer connect to the internet via Wi-Fi. Ended up at BB in Conway, AR--they said they tested the software and that the problem was a defective Wi-Fi Card. They shipped it from there to be sent to the BB at my next stop. When I picked it up, the computer was scratched up and missing one of the feet on the bottom and the problem was still not fixed. BB says they are not responsible for the condition of the computer since it was shipped from a different store. The computer is still under manufacturer warranty and in addition I had purchased the two year Black Tie Service Plan. Now for my year abroad I am left with a dirty, scratched, wobbly piece of *** computer--not to mention the hassle of having no computer for nearly a month while they fooled around with it. I will NEVER deal with Best Buy again!
Best Buy Price Match (if corporate feels like it)
When the iphone went on sale for Buy to see if they would do a price match. I checked their price match policy online, and it stated that as long as the customer brings an advertisement with the price on of a local competitor, they would price match. I even called up the store I intended to go to JUST to make sure. The person I spoke to on the phone informed me that yes, they will price match. Just to make sure, I asked him again whether they have enough phones in stock since I won't be able to get to the store until 2 days later, he assured me, "we have enough". 2 days later, I walked into the store, with a printed ad from Walmart in hand and asked them if I can take a look at the iphone, and explained to them that I had spoken to one of their employees on the phone and was told they will price match. (BTW, no one actually offered to help me. The employee was sitting right in front of me, and continued doing some busywork as I stood there waiting to get her attention.) The girl looked confused at first, but said that they do have phones in stock, and if i had an ad with me, they will price match. Then another employee walked up to her, and quickly said that they can't price match anymore. Shocked, I asked why. He said that they received an email from corporate as of 12pm that day to say that they will no longer price match Walmart's iphone price because Walmart's sale was over, the phone is back to the original price. (That price was NOT an "on sale" price, Walmart lowered their price, and they did not anywhere stated that the sale was for a limited time.) I told them that I JUST looked up Walmart's website and the price is still the same, and asked them (nicely) if they could look it up again on their computer, in case I was wrong. They looked it up, whispered something to each other. I heard the girl asked the guy what she should do, and he repeatedly said, "we can't, we cant". Even though I specifically requested to see the screen to see if the price is still the same, they averted my question, and refused to show me the screen, and simply said they will no longer price match. Disappointed, I walked out. Then I came back later that day (wasn't ready to give up), and asked to speak to the manager. He again, gave me the same reason- that Walmart's iphone sale is over. I had my friend showed him on his (iphone) that Walmart's website has not changed- the price is still the same. Following that, his next excuse was that they're taking a loss by selling it for that price. Following that, he said that they will not price match out-of-stock items. I asked him where does it say that on their policy, he pointed to me the bullet that had that information. The manager asked me to show him a store where the iphone is still in stock at Walmart at that price. I told him that if i called every single store, i'm sure ONE will have it in stock, will he price match it then. He didn't say anything. The manager and 2 other employees just sat there and looked at me. They were EXTREMELY rude throughout this process, never offering me an alternative (such as introducing another phone). Also, if they TRULY did not price match because of out-of-stock items, why did they sent out that email at 12pm that day? Shouldn't that be in their policy since day one (Walmart had already sold out most of the phones within the first couple hours of their price change announcement)? It baffles me to think that between 12pm and 7pm (when I came in that day), every single Walmart in the country had no iphone left in stock. It was obviously just an excuse. Corporate just decided that they will not price match anymore, and probably told their employees to deny the customer using whatever reasons they can think of. I cannot argue with the fact that their policy (I did not see this stated online, and I was NOT told this earlier) states that they will not price-match out of stock items. If they were courteous and had just told me that in first place, I would have been a happy customer. But they were very rude and basically tried to give any excuse they can think of to deny their price match ***. He even had the audacity to tell me that I can come back when THEY lower their prices. Well I told the manager this, and I'll say it again. Bestbuy probably avoided having to take a loss by price-matching the iphone to me, but they lost a customer for life. I WILL NOT BUY ANYTHING FROM BESTBUY AGAIN. Plus, anything that is available at bestbuy can be purchased online for a cheaper price. I advise anyone planning on buying something at bestbuy to compare prices online first. I recently bought a flat-screen TV, and even WITH shipping, it was still less than WorstBuy's sale price.
Beware Best Buy sales men will tell you one thing to get you to buy ( in my instance a high end home theater system) Only to find out when the "geek squad" comes to install the system which was supposed to be at no additional charge. Once they get into your house, they tell you that it will be hundreds of dollars for all the extras that the salesman said was part of the deal. Then they attempt to negotiate with you like you were in a cheap used car lot. I have heard from several patients that they have experienced the same situation which tells me that they do this routinely.
Best Buy ... NO NO NO!!!!
I have purchased a Sony Hi-Definition camcorder on 08-06-10 at Best Buy # 488 Chattanooga, TN. Salesman assured us that HDMI cable was included in the box but when we open the box at home there was no HDMI cable in the box. I went back to store and asked for the cable; customer service called the manger and told him about the issue. He refused to solve the problem despite he said no one told me that it comes with the cable and walked away. His behavior upset me so I wanted to return the product. I was told I have to pay a 15% restocking fee. I called the 1800bestbuy number and talked to customer relation department after listening to me put me on hold to talk to the manager. After talking to him she told me that she does not have any authority over a manager and she can't do anything about it. I spent $600 at best buy hoping that if I had any problem they are at five minutes drive so they would help me out. I could have bought same camcorder (Sony XR150) online a lot cheaper. So on behalf of my experience I concluded that; 1. I would not buy anything from best buy again nor would I recommend anyone. 2. Once you buy anything from Best Buy "forget about after sale services". 3. After my experience I found 773 reviews of customers on the web; http://www.resellerratings.com/store/Best_Buy I wish I had read those reviews before my purchase, as Best Buy customers' rating is only 1.92 out of 10.
Best Buy Manager
Incompentant repairman can fix our fridge | Best Buy review from Saint Louis, Missouri
Bought Samsung fridge in 2005. Broke 2 times in 8 months. Company replaced in when parts were going to take months to come in. Fridge side stopped cooling in May. Called Geek Squad to fix it. Ordered new sensor but repairman put it in the freezer side. Fridge side stopped cooling again 3 weeks later. Called for appointment, waited, and repairman said it needed a sensor in fridge. Part came and was put in on 7/21. By 7/25, fridge stopped cooling. New repairman said sensor is bad (new part was bad or old part was put back in by mistake. New part will not be in until 8/20 - over 3 months without it. Now supervisor wants to refund our money so we will go away.
Geek Squad and Best Buy
Best Buy Complaint I am very angry over the time is has taken to get my 37 inch INSIGNIA LCD TV repaired. I took it in to the Store to be repaired on June 25thand did not receive it back until July 15th. When I took it in I was told that since it was larger that 32 inches it would have to be shipped out to be fixed. I was never told that the Geek Squad had limitations. It took five days before the TV left the store I was told it would be a minimum of 2 weeks before being repaired depending upon the availability of the parts. In the meantime I am without TV and no way getting a loaner or nothing I was told by the agent be glad you have a service plan because your TV is out of warranty last week. Luckily, I had read the reviews that the motherboard was defective in the sets. I can't believe this company wants consumers to return and support this kind of customer treatment. I expect a TV to last a long time because the price is a large portion of my income and not something I plan too buy every year. When I brought this one the salesperson lied stating that Insignia was a brand made especially for Best Buy. I regret that I spent my money with your company. I am forwarding a copy of this statement to the Better Business Bureau and anyone else who will listen because I don't want any one else to be treated like this and be deceived that Best Buy treats their customers fairly. Category: 37" LCD TV INSIGNIAManufacturer: INSIGNIAModel Number:NS-LCD37-09Serial Number: R3294JA003302Accessories Checked-In: NonePayment or Coverage Type: All or partially covered by manufacturer warranty DateTimeStatusDescription07/15/107:46pmPicked Up and ClosedCompleted product has been picked up by the customer07/15/101:53pmReceivedRepaired product is ready for pick-up at the Geek Squad Precinct within your Best Buy store07/08/102:49pmShippedProduct is complete and has been shipped from the repair location back to the store. Depending on the type of product, shipping may take between two and seven days07/08/102:04pmFinal Inspection, Awaiting ShipmentProduct is ready for final inspection and shipment06/30/106:53amParts OrderedAwaiting arrival of parts ordered from the manufacturer or approved parts supplier for repair. Depending on the supplier, parts arrival may take between three and ten days06/30/106:50amIn RepairProduct has been assigned to a Geek Squad Agent or a certified technician for repair or upgrade06/28/107:26amShippedProduct has been shipped from the store to the repair location. Depending on the type of product, shipping may take between two and seven days06/25/101:35pmChecked InProduct has been checked in and is awaiting shipment
Best Buy Lemon Policy I love Best Buy......anyway I used to. I purchased a new laptop on Valentines Day 2010, coincidently, that was the END of my love for Best Buy. The next four months my new laptop found another temporary home at the Geek Squad at Coconut Point...
Do NOT have Best Buy put an InvisaShield on your phone
Best Buy, Thousand Oaks CA I bought a brand new Iphone 4 two days ago. I spent hours getting the thing set up just the way I wanted it. Today at lunch I went to Best Buy and purchased an Invisashield screen protector and the person working there said that it was difficult to put on but they would do it for $7.99 and it would be perfect. Ok. I had them do it. 15 minutes later, I get my phone. I press the ON button and it is resetting. It then gives me an error message saying I was trying to put an accessory on it that was not compatible. I look into the dock port an see that the WATER sensor is RED meaning that the internal phone parts have been in contact with water. I know from previous experience that the warranty is VOID if these sensors are RED. Even if a completely unrelated problem occurs and the sensors are RED I'd be SOL. So they basically voided my warranty. I go back to the person and show it to her and she says that it should be OK, only 1 sensor is showing red...the one in the headphone jack is not. I demand to speak with the manager....manager tells me that I must take the phone back to Apple Store where I purchased my phone, it is out of their hands. Firstly, Best Buy is an Apple Retailer. Second, Best Buy ruined my phone...not Apple. Thirdly, my lunch hour is now over and I need to go to work. The final resolution is that APPLE agreed to replace the phone...but even they were aghast that Best Buy would handle things the way they did. I have spent about 4 hours so far driving back and forth from Best Buy, Apple Store and my office....and my new iphone is having syncing issues...so who know how much time this will take. Lesson Learned......DO NOT EVER HAVE BEST BUY DO ANY REPAIR WORK FOR YOU...better yet....DON'T BUY ANYTHING FROM THEIR CR$#$PY EMPLOYEES.
Best Buy & their Warranty/Service Plan bull
My TV stopped working. Purchased 4-20-08 for $1000. They guy there sold me on the ext. Warranty which quote" OUR SERVICE PLAN IS THE BEST IN THE BUSINESS. DONT GO TO FRYS. OURS IS IF IT DOESNT WORK BRING IT IN THIS VERY STORE AND WE WILL SWAP IT OUT FOR A WORKING TV AT THE SAME PRICE. " So I called the Duluth Store was told bring it in. Brought it in. They Laughed at me!!! The Services Manager at store 504 told me" well if you leave your tv here we will throw it away." then walked away from me. Whats funny 2 years ago their service plan was different and he said now its different. I dont care since i bought it then not now! The person a head of me in line swapped his plasma he had for over a year right there and then. Never had issues until then he stated. And they helped him out. So i was ready to be helped as well. Luckily I brought a buddy of mine who used to work there and knew what needed to be done. Well they ended up doing nothing at all. I have to wait 3 weeks for someone to look at it... Are you serious I said. The warranty/service plan $ i could of went to a repair man and got it fixed for less and less hassle. Whats really funny is i am a tier 5 customer which is what you look for i guess. still no help. So I thought ok if I was gonna be treated like this I will cancel all my service plans with Bestbuy. I did and walked out with $300 of my money back. I explained to the Services Manager that hey I am the IT person for Remax Greater Atlanta that has over 6500 Real Estate Agents and I was going to tell them to stay away from Besbuy and t got ot Frys for now on. He didnt care. So I decided today I am writing the Better Business Bureau, Consumer Reports, blanket the buyers forums with this warning of fake service plans. So I am out a TV for 3 weeks and really pissed. Our company was doing business with Bestbuy for years but since I am the main systems admin we wont be anymore. You lost a loyal customer and a huge base of consumers all for what? A TV that should of been swapped out and a purchase of a new plan + a new surround sound system. Silly Best Buy.. Train your people cause competition is a snot here in GA.
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