Best Buy Reviews and Complaints
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BEST BUY ....I AM PISSED OFF!
I just went back to use the BLACK TIE warranty service and was harassed for 60 minutes while they told me i must have misunderstood their policy (although they have been charging me 9.95 for the last 10 months. The plan was expressed that if the BLACK TIE protection plan allows a person to bring their phone back to best (rip off) BUY and if they can no fix it ...they will replace it (PALM PIXI).....the part they left out (the flippin idiots) was that they have to send it off and we could be without it for 3-6 weeks. This was the mount Juliet ,TN store and the department manager Holly Black was one of the most Sarcastic kid i ever met. The other person Mark (the person making the sale but leaving me without "the whole truth" kept us waiting for over 1 hour while he set up the "loaner phone" and literally joked and laughed with another employee the entire time. Best Buy....not only do you have a problem with your warranty/protection plans (should be called black hole protection...not black tie)...but your associates need a whole lot of training. So I am going to take my storey to the next share holder meeting (yes I own stock) and speak to all who attend the share holder meeting. Sincerely ABSOLUTLEY PO'd.
Best Buy Sells Inferior Toshiba Laptops
I purchased a Toshiba Satellite laptop from Best Buy and one month later the keys popped off. I had it placed in my rolling computer bag and opened the laptop in a clients office to a mess of keys sitting atop the keyboard. I was able to place the majority back on but several could not be replaced. I contacted Best Buy and was informed that thirty days was up and there was nothing that could be done because the warranty does not cover the keyboard. BEWARE of patronizing Best Buy, they could care less about customer retention, satisfaction, or service.
BEST BUY THE WORST ELECTRONIC STORE...STILL OPEN!!!
COME ON CONSUMERS, WHY ARE YOU BUYING FROM THESE PEOPLE! THEY ABSOLUTELY DO NOT CARE ABOUT THE CUSTOMER. THEY DON'T ABIDE BY THEIR SALES WHICH IS BAIT AND SWITCH ADVERTISING. THEIR EMPLOYEES ARE NOT FAMILIARIZED WITH THE PRODUCTS OR HAVE THE KNOWLEDGE TO PROPERTY DEMONSTRATE. LAZY MANAGERS. SO MANY EMPLOYEES THROUGHOUT THE STORE HUDDLE TOGETHER AND CHAT INSTEAD OF WORKING. IF THEY SELL YOU BAD EQUIPMENT, THEY WILL CHARGE YOU A RESTOCKING FEE OF 15% OF RETAIL PRICE EVEN IF THE PRODUCT IS DEFAULTED! USE BEST BUY TO PLAY VIDEO GAMES, WATCH A SHOW, AND LOOK AT FLOOR SAMPLES. BUY ON AMAZON.........NO SALES TAX + FREE DELIVERY. WILL SAVE YOU $100'S ON A BIG PURCHASE. IN THIS BAD ECONOMY WHY SUPPORT A COMPANY LIKE THIS!!! LET'S PUT EM OUT OF BUSINESS.
Best Buy Customer Care
Lost Oven and Failed to Solve Issue in 4 weeks | Best Buy review from Cleveland, Ohio
In May of 2010, I spent $5,000 on home appliances with Best Buy. The sales process was fair but the follow-up was disaster. Extraodinary customer service is only found when there is an event that requires it. Best Buy is soo silo'd that they don't understand how to help or who owns the opportunity to help a customer. Overall they lost my GE Oven and spent 4 weeks trying to track it. I was caught between there store people, logistics/delivery, and their Corproate customer support. Everyone explained to me how this wasn't their problem or how they didn't have access to the right system to help me but NO one wanted to own it. People including store manager's promised to call me back and never did. The only person that seemed to initailly care was Dave who is a director of logistics and even he eventually stopped returning calls and "gave up" on helping. Even after 4 weeks of waiting I find an alternate source and then they made me come into the store to cancel the order. I have never been treated so poorly by an organization especially one that claims to have extraordinary customer service. They are a joke and I will never do business with them again.
BEST BUY just lost another customer
On 12/1/09 we purchased a Panasonic 50" Plasma TV (also purchased a costly 4 year warranty plan); six months later TV crashed; Best Buy did not have "Geek Squad" service in our area (23 miles away) and a 2nd party picked up the TV for repair. To date (September 2, 2010) I still do not have my TV back. Over that last few months and after SEVERAL CALLS to various departments of Best Buy I spoke with Charlie and Supervisor Stacy in Customer Relations Dept (53 minutes total wait time) who were although very nice people were of no help at all other than to tell me that they are still trying to work with Panasonic for repair or replacement. Note: Stacy also informed me my Best Buy warranty had to be used in order to replace my TV that I would have to purchase a SEPARATE warranty plan (another $500??)- yeah right!! They just lost me as a customer!!! It should be noted that I've spent many many hours of my own time contacting each party involved instead of receiving the customer service that Best Buy claims to provide.
Computor repair | Best Buy review from Atlanta, Georgia
carried laptop to bestbuy to be fixed, didnt fix what was wrong with it. took it back they couldnt fix it. there answer was to bring it back a third time, let them reboot it. i paid 140.00 for them not to fix it.if i wanted it rebooted i can do it myself. asked for my money back, would not give it back. will take it somewhere else next time.will pay off my bestbuy card and not spent anymore money there.they have good products there,but they need to train there repair tecs better.if they wanted my busness they should work with me instead of treating me as if i dont know anything. roger clements
1 yr interest free turns into large charges | Best Buy review from Oakley, California
My fiancee bought three large flat screens for his new house on a 1yr no interest best buy account. The month that the balence was due there was a 1800.00 balance still due so in a consolidation loan he included the best buy account as not to accrue the interest charge. The payment went out to best buy and the same day that they recieved the payment they charged the interest. So now the card which should be free of a balance has 1600.00 of interest charges on it and they are refusing to remove it. He told them we will never buy anything from them and we are both canceling the cards. The cop world is a big world and we have both been doing alot of talking to our friends and co-workers. Best buy has made bad press for themselves hope they think it is worth all future investments.
Best Buy sells USED merchandise and CLAIMS it to be NEW!
We purchased a washer from Best Buy on 8/28/10. While speaking with the salesman he informed us he had the same model we were looking at for $50 cheaper out of box. The washer has a small ding on the back so we decided to take it. While ringing us up i made a point to ask the sales man Steve (myrtle Beach location) if the washer was used. His exact words were "No Ma'm, Best Buy doest resell returned merchandise. Once the washer was installed i ran a load of water through and discovered fabric softener residue on the agitaor and the dispenser as well as the sides of the washer. It was clearly used! We called customer service who kept transferring us to other associates. After 20 minutes of being on hold a sales person got on the phone and told us there is nothing they can do but send us a new washer and charge us full price. I was furious. We purchased what we thought was a brand new washer and they bring us a used one. I dont see why we should have to pay full price. They are returning merchandise and selling it full price. The day we purchased the washer there was a woman and her son in the store complaining that they had purchased a game early that same day and when they were home and opened it, they found a bootleg copy of the game inside that their game device wouldnt read. I heard the sales associate say the same thing to them as Steven said to us..Ma'm, best buy doesnt resell used merchandise" Best Buy is Fraud and they have horrible customer service.
Bad customer service | Best Buy review from Berkeley, California
This letter is to complain about service and a product we recently received from your Company, Best Buy at the Pinole, CA location on August 24, 2010. We went into exchange a camera that had stopped working 37 days after we had purchased it. The first Assistant Managers (Earl) did not even want to listen to my concern, he simply stated your return police and that was it. All we want to do was exchange the camera. We asked for a corporate phone number and a District Manager name and number. We were given the 1-800 numbers but only the first name of the DM and no information on how to contact him. After spending an hour or more on the phone with customer service they finally sent another Assistant Manager (Joe) over to talk with us. And I could just read it on his face that he was going to tell us the same thing and state the same policy. He did listen to our concern about the product. But stated he was not going to do anything other than what the policy stated. At some point in the conversation Joe had the nerve to ask me if I had called Canon (The manufacture). I replied; I didn't buy it from Canon, I purchased it from Best Buy; whom I thought was a repeatable Company. However both ASM stated that they would send the camera in for repairs. We didn't feel that was fair, the camera stopped working 33 days after it was purchased, and had only been used 3-4 times. When we returned home we goggled the information that we had asked for. We found and called a district office in South Cal who gave us the phone number of the District office in Pleasant Hill, CA. I spoke with the DM Assistant Michelle who told me that she would have John North (DM) call me; with he did not. The next day, Michelle called me back and stated the same policy. The only different was that the store would supply us with an out of box camera to use while the camera we have purchased was being repaired. Just a note she also asked if I had contacted Canon the manufacture, I told her the same as I told Joe. When I took the camera back into the store Richard the store Manger told me that I would have to purchase the loaner camera. At this point needless to say, I was quite frustrated and fed up with the lack of customer service I had received from your Company. So with no other opinion I let them send the camera in for repair. On July 13, 2010 I purchased a Canon Powershot SX120IS Camera for $229.99. We took the camera on a family vacation on August 19, 2010 and after using it for one day it stopped working on the 20th, 33 days after I had purchased it. When powered on an error message appears on the screen and then powers off. Yes on your receipt it states no refund or exchange after 14 days. But what product stops working in 14 days? We were not asking for a refund, we only wanted to exchange the camera for the same item. We expected a much higher level of service from your company, and we are quite disappointed with the level of customer service we had received in your store and from a district level. We now feel that we cannot trust your company any more due to the inability to take responsibility for the products that you sell that may be defective. When the camera is returned to us we would like to be able to take it in for a full refund. Because of lack of customer service from a store level and the district level we feel as if the only thing your company cares about is getting the customers money, and then the *** with them if some things goes wrong with the product. We will be informing our friends and family about this experience. And we strongly have doubts about ever shopping with your Company again. The dollar is the only thing your company cares about, not the customer!!
BEST BUY in Boca Raton (or anywhere??)
Buyer Beware!! Do not depend upon BEST BUY for follow through on deliveries or any promises in that regard. They are unreliable, disinterested, uninvolved, deceitful. Sales assistants are pleasant enough but hardly professional and basically, ineffectual. You may wait for up to and even more than, 5 days for a promised delivery, each day another missed appointment. Installations are not synchronized with deliveries. More headaches. Warehouses are not aware of what they are housing!!! Who's in charge??????????? Phone calls are unending, upsetting and unfruitful. GO ELSEWHERE or I promise hair-tearing stress and tremendous inconvenience. No complaining to corporate offices. I'll be spending my wait time (5th day) posting as many of these as humanly possible.
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