Best Buy Reviews and Complaints

To all reading this. I (Rtaylor807) only wrote the initial complaint on 99/21/10......all the other post i.e 6 & 7 are not mine.

They are probably Best Buy corporate reputation defenders trying to make those writing legitimate complaints look like fools. Oh well....I guess my trips to best buy will yield more results as i take my time to tell all about my experiences.....should have plenty of listeners with the holiday traffic.

LOL you sound like a *** who wouldn't read about what you are paying for.

"Stalkholders"? Is Best Buy a corn based company?

"allows a person to bring their phone back to best (rip off) BUY and if they can not fix it ...they will replace it."

Did you think they repair phones in the back and would say "hey we fixed it"? No duh they have to send it out, and if they can't fix you get a new one.

Everyone wants stuff for free these days.

Yeah dude, you need to not be a blind *** and just R-E-A-D! Why are you paying for a warranty that you don't understand? You, along with every other *** that likes to sign paperwork or buy warranties without reading, are the easiest to fool.

Lol, you are the only one acting like a kid. I doubt that the sarcastic person was a kid.

However you act like an eight year old. You spell like an eight year old.

My conclusion you are eight years old. This would explain why you did not understand the policy, because you have the understanding experience of an eight year old.

Those people at the stalkholder meetings are just as dumb as the people working at BEst Buy, they said I misunderstood the policy. They laughted at me did not take my side.

Shut up guy behind the plan just shut up and go kill yourself.

Kathy, you ***, why dont you write your own coplaint instead of of posting your complaint in mine. ***.

Took my lap top in for service, disc drive guide came off, so they had to send it away for about 4 weeks( it really was longer, Holidays and all) when I got it back; the laptop would not boot up. They said it had a virus.

Funny it did not have one when I turned it over to Geeks. Ran virus scan and protection just before they took it over. It was Norton, the one they sold me + plus a second one (AVG). They then kept it for several more

weeks, tried to charge me for the virus they unleashed on my laptop, then when I got it back again the keyboard and mouse would not work.

Finally, some tech slammed one of their diagnostic discs into drive, scrolled around and fixed the problem.

Don't use the service for Best Buy, use a Tech who has proper PC training. :( :( :(

funny you never took the time to read the plan that you bought.

Your best bet is to do this. Call Toshiba and tell them you have a sticky key.

They may ask you if you want to send it in for repair or you send you the keyboard. They may ask you to send the old one back.

I have had Dell and Lenvo send me new keyboard this way many times. If you search on the internet, you should be able to find the best way to get the other keys on if the above doesn't help out.

maybe you should read your service plan. that would be a great idea. or know that the 30 day return policy is there for almost every company in existance now.

QUIT BUYING! Why are we buying from ANYONE.

Just one example more (Athough I could give you several just from my recent experiences): I bought a brand new refigerator from American TV in Jan of '09. The next day I called and told them the freezer posp open constantly. They sent a technician (who rudely claimed to be a Christian) that replaced the seal that WAS NOT bad. Problem not fixed and they refused to replace or fix the issue.

Today, I still own that refrigerator. Problem not resolved even after complaining to BBB. Funny, was under warranty from Frigedaire also. Two more bad organizations.

I QUIT BUYING ANYTHING I don't truly need and they wonder what's wrong with our economy.

I say we TANK the economy and walk off jobs everywhere at once. If we have to suffer, then let the CEOs suffer more.

Best buy sucks!!!!! I made a .10Cent mistake paying of my bill now they are charging me the defered intrest .

I guess they make no mistakes the darned thing is they sent me a bill for .10 cents w/o the intrest the next month and i guess now they got greedy!!! last time i shop there even if i could pay up front bad buisness :( :( :(

best buy sucks the are charging me a defered intrest now for a .!) cent mistake i made paying of my bill

i'll never buy at best buy, would be nice if they tell you about the return policy or have it posted in big letters when u walk in,, i bought a car radio from there, brought it back the next day, told me we have to charge a restocking fee? wtf, i went, put it back on shelf and called my credit card and got all my money back, online is the way i go now, *** with best buy and there policy

WOW!! Everyone complaining here (except for the lost oven post) is in need of a reality check, you all need to read the contracts you sign, read the return policy before purchase, and stop complaining about nothing! most of you are whining about trivial BS created by your own actions or there lack of.

Best Buy did put Circuit City out of business, they actually bought out some of their locations directly during CC bankruptcy process, 16 stores I believe.

Best Buy also owns the largest electronics retailer in Europe, car phone warehouse, which will eventually turn into Best Buy stores.

Best buy has their challenges, but they are a good company, they are the leader and the largest in their market, they own the largest electronic market share in the North America. BB is also a very young company, they have a remarkable story.

I'll always stick with BEST BUY, 99 out of 100 experiences being good are good odds, one or two screw ups will happen anywhere. I've had problems at BMW, Rolex, and at McDonalds, but I still understand that perfection is just a word and imperfection is a reality in life and so many people being a part of the puzzle. :) :) :)

I've been at Best Buy for over two years now and I've worked both sales and warehouse. I can't speak for other stores, but my store is constantly driving customer service in to our heads.

And we don't just put random tags and act like they were a big hit and you just missed the last one! we dont have the room for it!

we need space for new product. And yes CC did struggle because of online stores but CC went under because of corprates bad financial decisions as well.

Brought my 1 yr 4 mo laptop into Best Buy. Was told mother board blew and not worth fixing.

Mother board was $500 and didn't know how many hundreds for labor. Advised me to buy a new computer. Looked at computers and wanted to sell me computer with their super duper warranty for five years. Warranty was 2/3 price of computer and when I said it would be more practical just to buy a new computer, I got the usual story about the man whose computer blew after four years and he got a brand new computer.

Total cost was $1,300 and since my computer was just over one year old, I really didn't want to buy a new one. Besides, they really pushed the warranty and I thought the warranty might be for five years, but is Best Buy for five years. Stopped at a little computer fix it store on my way home - $185. for the mother board and $100 for labor.

Picked it up, works fine. Will stay away from Best Buy

I love going to Best Buy - I have'nt bought anything from them in seven or so years due to the REFUND policy of getting an in store credit instead of cash when you try to return certain things. So now days I stop in and hang out around the camera department and when I see someone looking at a higher end camera I point out the INSTORE CREDIT REFUND bs to them and smile as they walk out the door...... : ) Ah I remember telling the store manager he would regret not giving me my money back..

I went through a similar customer service problem with getting credit for an extended warranty on a returned product...talked to people who ended up transferring me until I ended up back on the main menu at square 1. Was even told a few times it was credited when it was not because during the almost 3 months of calls and certified mail forms to get the credit, I spoke to a lot of people and some claimed it was done, but then each monthly credit card statement showed it hadn't.

The last call was the one where I ended up on main menu after being connected to 4 different people and spending a lot of time on hold. So I just hung up and called my credit card for a charge back, guess I should have done that in the beginning.

I'd never buy an extended warranty from them via the internet because apparently if I bought at the store they would have just done it on the spot. What a huge pain in the a!!

No companies are perfect ,but so many problems stem from customers who pay no attention to deatils when making a purchase ,most are rude and had rather act all self important answering their cell phones or making calls ...then blame the associates for incorrect address info , incorrect contact numbers and even wrong selection ,maybe take some responsibility for yourself sometime....nah that won't happen!

first off it's COMPUTER.

Then if they suck soooo bad like you say then why were YOU not able to fix it? How can you judge a service as being bad when you can't even say what is wrong with it in the first place?

Please take your computer out in to the street and smash it. You are obviously too *** to own or run one.

I just installed a "new" Tivo, purchased from Best Buy for full price, to my television and was surprised to see over three month's worth of programming recorded by a previous owner. NO WHERE did Best Buy indicate that this was "Used", "Returned", "Refurbished" or in any other manner not spanking new.

The information on the previous owner, contained on the device, indicates that they live within the area of the Best Buy store I visited. So it seems unlikely that this was returned to Tivo, and just happened to be shipped back to the same part of the country.

This is my second encounter with Best Buy's fraudulent practices. After all of the work of cabling, configuring, etc, I am not very excited about returning the device.

Why shouldn't you have to pay full price for a new machine? You would have paid full price in the first place. "Open box" typically means it's been returned, and although the salesman shouldn't have told you otherwise, they are willing to let you return it and buy a new machine *as you would have done in the first place.* Just return the machine and get on with it--life is too short to complain about getting what we wanted in the first place.

Really? Contacting the manufacturer is Best Buy's responsibility? That's naive and childish at best. Did Best Buy put together that camera? Did Best Buy test the camera? Did Best Buy even package the camera? No. They are simply selling a product that someone else made. The great thing about retail stores like that is that you can buy several different things from several different companies at one place. That's what a retail department store is.

Before you make an electronic purchase you should always do your research on the product you are about to purchase. You've proven you can use the internet to throw another temper tantrum about mean old Best Buy and how they wronged you, so use those same skills and research products, warranties, and return policies.

I know for a fact that Best Buy offers services that cover most products beyond the manufacturer warranty (usually 1 year) and against things like accidents, but you probably didn't want to pay the extra charge that was involved to insure you'd have a working product beyond the standard time frame.

Not their fault you didn't do your homework, protect your investment or that you don't want to do the leg work of contacting the company who is solely responsible for the product you purchased.

I just wanted to voice a little bit of my opinion here. As the name states, I work in the customer service department at a best buy. For once I wish the customer with an issue wouldn't take it out on us, we understand you are angry and upset however, we are just following policy. Possibly losing my job to give you what you want, is never going to happen. Yes products stop working days or weeks after you buy them. They are electronics, technology, it is possible to just malfunction. Best Buy know this! That is why we offer coverage outside the thirty or fourteen day return policy! Yes, it could be brand new technology that just hit the racks, but hey everything has its glitches.

Next, I do not know what best buys you have visited, but most of the "kids" in the store I work in knows there stuff pretty dang well. Yes, I have plenty of times where I'm told "I was sold the wrong item." but hello we are all human here, we make mistakes.

Lastly, when you come to the customer service counter throwing a fit and cussing us out, do you really think we want to cut you a break, go above and beyond the return policy and act super nice to you? My job or not, I most certainly do not deserve that attitude nor is it apprechiated, and yes I will do everything I possibly can to make sure you do not get what you want. Due to the fact that your acting like a child and can not control yourself, mostly due to own customer faultiness with product.

Act like an adult, you shall be treated like one. Be nice, and I will go the extra mile give you the most I can for the situation at hand. We like to be treated as people. And hey if you think your cool and can *** an attitude at me, expect one right back.

It is unfortunate that you had issues with you cameras. You will notice in the box with the warranty paperwork it states to contact the manufacturer (Canon) if there are issues with the product.

These policies that Best Buy are enforcing are also agreements between the two corporations in order for them to remain an authorized reseller of their products.

I hope this will help you in the future!! :D

If some of you are BBY employees and you are responding like this, than you are dumb and you dont have good customer service! It takes an aproximate $19 to satisfy a potential lost customer and over $1000 to get one new customer in the store.

It's not worth losing a customer! I'm in school for business management.

Yes, there are policies, but it isn't worth losing the customer over. :zzz :?

1. Was it 37 or 33 make up your mind?

2. Policy is policy it's there and it can't be changed overnight. As stated earlier, all kinds of places have these policies. if you want to fix them write letters to the companies.

3. Best Buy employees do know more than the average person about electronics, good job if you can find your info. Just let those employees know that you know what you want, they might have some insight that others may not have.

So as a closing thought, if you want to wax intellectual about something look into it and know what your talking about please. It's not Best Buy's fault and it's not your fault either. Best Buy just want to help you get it fixed, but there is only so much that Best Buy can do.

Best Buy has a 15 day return policy. After that, any problems are between the customer and the manufacturer.

Best Buy is certainly not alone in this business practice.

Wal-Mart, Target, Sears, etc have the same policy. Outside of their return window, any problems need to go through the manufacturer.

I'm not saying it's right or wrong, I'm just saying that's how it is.

The point is that Best Buy is the seller. If something goes wrong with the product, they should be responsible for contacting the manufacturer and fixing the defective product.

If the buyer had wanted to call Canon directly, they could have purchased the camera directly from Canon and saved any middle-man fees. We pay a higher price for these products by buying from Best Buy, and that additional cost is SUPPOSED to be paying for good service - the problem is that Best Buy is not delivering the service they claim to have.

It is not the customer's responsibility to call the manufacturer, it's Best Buy's, no matter what their policy says. That's basic business rules.

I replied; I didn’t buy it from Canon, I purchased it from Best Buy; whom I thought was a repeatable Company.

I am sure the workers knew you didn't buy the camera from Canon, but Canon is the one who made the camera, so they would be able to assist you further then the place that just sells the cameras... Next time you buy an item that does not work, take it to the people who makes it, not the ones who sells it.

I just noticed what THIS site is doing - every time there is a complaint about a particlar item; whether it be camera, furniture,etc., they have an advertisement at the bottom for that type of item. That is pretty scuzzy.

Hmmm.... :x