Best Buy Reviews and Complaints
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Best Buy - Takes money but accepts no responsibility
When my husband and I bought our laptops from Best Buy, the sales representative persuaded us to buy Trend Micro Antivirus software. The come-on was that the first six months were free. Towards the end of August, we started getting notices that the software was expiring and that we needed to call Best Buy to renew it. The Best Buy representative said that they had our credit card number on file (I was not happy to hear this) and that the software would automatically be renewed on August 31. The charge was posted to our credit card in early September. Almost one month and many calls later to both Best Buy and Trend Micro, we continue to receive from Trend Micro the statement "unable to authorize payment." Best Buy acknowleges that they have received payment, but each person to whom I have spoken claims not to be responsible and will not do anything to resolve the problem. I have only four days left before the grace period expires so I am going to have to buy new software to replace the software I have already purchased.
Best Buy Sales Representative
Liar, Liar on Dyson vacuum cleaner | Best Buy review from Laramie, Wyoming
Bought a Dyson vacuum cleaner as was told that if I ever had a problem with it that they would give a replacement. One of the tubes busted so I drove the sixty miles to take it in. They said that they could not give me a replacement and they would send it in. They assured me that it would be back in a week. I explained what the saleman had said about a replacement because my wife has a daycare in the home and vaccuumed every day. They said they could do nothing and to come back in a week when it would be back. I called for three weeks and each week they said it would be in soon. I called on a Wednesday and they promised me that the vaccuum would be in by Saturday and that I could come and pick it up. I drove the sixty miles to pick it up and when I arrived they said it had no come in as promised. I explained that I had to have a vaccuum cleaner and they again told me they could do nothing. I then requested that when it came in, they could deliver it to my home which was sixty miles away. They told me that they did not deliver. I told them that they would this time as I was not coming back in the store again. It ended up with my son in law picking it up and when we went to see the grandchildren, I picked it up then. I have never and will never set foot in that store again and I have told my story to as many people as will listen.
Best Buy/Geek Squad poor customer service
My sister bought her son a $500 ASUS laptop from Best Buy last December. They don't have much money and going against my advice, she did not buy any additional warranty or insurance policy. Long story short, within 6 months, the LCD screen was cracked due to misuse and the computer was no longer usable. Understandably, since they did not buy the accident protection policy, Best Buy was under no obligation to fix the computer for free. My problem is that when she brought it to the Geek Squad section of the local Best Buy store, the computer was sent away for diagnosis and she was ultimately told that it would cost $900 to replace the LCD screen. Recall that the original laptop purchase price 6 months earlier was $500. It didn't make much sense to me that it should cost almost twice as much to replace the LCD as the original new price of the laptop. How would you feel for example if you bought a new car for $20,000 and when you brought it back to the dealer in 6 months to repair something they wanted almost $40,000 to repair it? Fortunately, I had enough technical expertise to diagnose the problem and fix it myself. My cost was $180 for the replacement LCD screen and $10 for shipping. My labor time was 20 to 30 minutes. Therefore, not counting my labor time, I fixed the laptop for $190 (versus Geek squad charge of $900). I believe that any reasonable person would agree with me that Best Buy was attempting to grossly over-charge for this repair. I'm just glad that I was able to help my sister avoid being ripped-off. Another example of customer service at its worst! By the way, I did call the Best Buy corporate customer service department to complain but they didn't seem to understand why I felt that this was bad service.
I purchase an LG washer and dryer at Best Buy. After four months, the dryer broke. Wouldn't power up (fancy model with bells and whistles). A machine four months old should not break and should replaced. Although I was on the phone for 5 hours with their Cust....
BEST BUY ....I AM PISSED OFF!
I just went back to use the BLACK TIE warranty service and was harassed for 60 minutes while they told me i must have misunderstood their policy (although they have been charging me 9.95 for the last 10 months. The plan was expressed that if the BLACK TIE protection plan allows a person to bring their phone back to best (rip off) BUY and if they can no fix it ...they will replace it (PALM PIXI).....the part they left out (the flippin idiots) was that they have to send it off and we could be without it for 3-6 weeks. This was the mount Juliet ,TN store and the department manager Holly Black was one of the most Sarcastic kid i ever met. The other person Mark (the person making the sale but leaving me without "the whole truth" kept us waiting for over 1 hour while he set up the "loaner phone" and literally joked and laughed with another employee the entire time. Best Buy....not only do you have a problem with your warranty/protection plans (should be called black hole protection...not black tie)...but your associates need a whole lot of training. So I am going to take my storey to the next share holder meeting (yes I own stock) and speak to all who attend the share holder meeting. Sincerely ABSOLUTLEY PO'd.
Best Buy Sells Inferior Toshiba Laptops
I purchased a Toshiba Satellite laptop from Best Buy and one month later the keys popped off. I had it placed in my rolling computer bag and opened the laptop in a clients office to a mess of keys sitting atop the keyboard. I was able to place the majority back on but several could not be replaced. I contacted Best Buy and was informed that thirty days was up and there was nothing that could be done because the warranty does not cover the keyboard. BEWARE of patronizing Best Buy, they could care less about customer retention, satisfaction, or service.
BEST BUY THE WORST ELECTRONIC STORE...STILL OPEN!!!
COME ON CONSUMERS, WHY ARE YOU BUYING FROM THESE PEOPLE! THEY ABSOLUTELY DO NOT CARE ABOUT THE CUSTOMER. THEY DON'T ABIDE BY THEIR SALES WHICH IS BAIT AND SWITCH ADVERTISING. THEIR EMPLOYEES ARE NOT FAMILIARIZED WITH THE PRODUCTS OR HAVE THE KNOWLEDGE TO PROPERTY DEMONSTRATE. LAZY MANAGERS. SO MANY EMPLOYEES THROUGHOUT THE STORE HUDDLE TOGETHER AND CHAT INSTEAD OF WORKING. IF THEY SELL YOU BAD EQUIPMENT, THEY WILL CHARGE YOU A RESTOCKING FEE OF 15% OF RETAIL PRICE EVEN IF THE PRODUCT IS DEFAULTED! USE BEST BUY TO PLAY VIDEO GAMES, WATCH A SHOW, AND LOOK AT FLOOR SAMPLES. BUY ON AMAZON.........NO SALES TAX + FREE DELIVERY. WILL SAVE YOU $100'S ON A BIG PURCHASE. IN THIS BAD ECONOMY WHY SUPPORT A COMPANY LIKE THIS!!! LET'S PUT EM OUT OF BUSINESS.
Best Buy Customer Care
Lost Oven and Failed to Solve Issue in 4 weeks | Best Buy review from Cleveland, Ohio
In May of 2010, I spent $5,000 on home appliances with Best Buy. The sales process was fair but the follow-up was disaster. Extraodinary customer service is only found when there is an event that requires it. Best Buy is soo silo'd that they don't understand how to help or who owns the opportunity to help a customer. Overall they lost my GE Oven and spent 4 weeks trying to track it. I was caught between there store people, logistics/delivery, and their Corproate customer support. Everyone explained to me how this wasn't their problem or how they didn't have access to the right system to help me but NO one wanted to own it. People including store manager's promised to call me back and never did. The only person that seemed to initailly care was Dave who is a director of logistics and even he eventually stopped returning calls and "gave up" on helping. Even after 4 weeks of waiting I find an alternate source and then they made me come into the store to cancel the order. I have never been treated so poorly by an organization especially one that claims to have extraordinary customer service. They are a joke and I will never do business with them again.
BEST BUY just lost another customer
On 12/1/09 we purchased a Panasonic 50" Plasma TV (also purchased a costly 4 year warranty plan); six months later TV crashed; Best Buy did not have "Geek Squad" service in our area (23 miles away) and a 2nd party picked up the TV for repair. To date (September 2, 2010) I still do not have my TV back. Over that last few months and after SEVERAL CALLS to various departments of Best Buy I spoke with Charlie and Supervisor Stacy in Customer Relations Dept (53 minutes total wait time) who were although very nice people were of no help at all other than to tell me that they are still trying to work with Panasonic for repair or replacement. Note: Stacy also informed me my Best Buy warranty had to be used in order to replace my TV that I would have to purchase a SEPARATE warranty plan (another $500??)- yeah right!! They just lost me as a customer!!! It should be noted that I've spent many many hours of my own time contacting each party involved instead of receiving the customer service that Best Buy claims to provide.
Computor repair | Best Buy review from Atlanta, Georgia
carried laptop to bestbuy to be fixed, didnt fix what was wrong with it. took it back they couldnt fix it. there answer was to bring it back a third time, let them reboot it. i paid 140.00 for them not to fix it.if i wanted it rebooted i can do it myself. asked for my money back, would not give it back. will take it somewhere else next time.will pay off my bestbuy card and not spent anymore money there.they have good products there,but they need to train there repair tecs better.if they wanted my busness they should work with me instead of treating me as if i dont know anything. roger clements
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