Best Buy Reviews and Complaints
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Best Buy review in Oakley, California: 1 yr interest free turns into large charges
My fiancee bought three large flat screens for his new house on a 1yr no interest best buy account. The month that the balence was due there was a 1800.00 balance still due so in a consolidation loan he included the best buy account as not to accrue the interest charge. The payment went out to best buy and the same day that they recieved the payment they charged the interest. So now the card which should be free of a balance has 1600.00 of interest charges on it and they are refusing to remove it. He told them we will never buy anything from them and we are both canceling the cards. The cop world is a big world and we have both been doing alot of talking to our friends and co-workers. Best buy has made bad press for themselves hope they think it is worth all future investments.
Best Buy sells USED merchandise and CLAIMS it to be NEW!
We purchased a washer from Best Buy on 8/28/10. While speaking with the salesman he informed us he had the same model we were looking at for $50 cheaper out of box. The washer has a small ding on the back so we decided to take it. While ringing us up i made a point to ask the sales man Steve (myrtle Beach location) if the washer was used. His exact words were "No Ma'm, Best Buy doest resell returned merchandise. Once the washer was installed i ran a load of water through and discovered fabric softener residue on the agitaor and the dispenser as well as the sides of the washer. It was clearly used! We called customer service who kept transferring us to other associates. After 20 minutes of being on hold a sales person got on the phone and told us there is nothing they can do but send us a new washer and charge us full price. I was furious. We purchased what we thought was a brand new washer and they bring us a used one. I dont see why we should have to pay full price. They are returning merchandise and selling it full price. The day we purchased the washer there was a woman and her son in the store complaining that they had purchased a game early that same day and when they were home and opened it, they found a bootleg copy of the game inside that their game device wouldnt read. I heard the sales associate say the same thing to them as Steven said to us..Ma'm, best buy doesnt resell used merchandise" Best Buy is Fraud and they have horrible customer service.
Best Buy review in Berkeley, California: Bad customer service
This letter is to complain about service and a product we recently received from your Company, Best Buy at the Pinole, CA location on August 24, 2010. We went into exchange a camera that had stopped working 37 days after we had purchased it. The first Assistant Managers (Earl) did not even want to listen to my concern, he simply stated your return police and that was it. All we want to do was exchange the camera. We asked for a corporate phone number and a District Manager name and number. We were given the 1-800 numbers but only the first name of the DM and no information on how to contact him. After spending an hour or more on the phone with customer service they finally sent another Assistant Manager (Joe) over to talk with us. And I could just read it on his face that he was going to tell us the same thing and state the same policy. He did listen to our concern about the product. But stated he was not going to do anything other than what the policy stated. At some point in the conversation Joe had the nerve to ask me if I had called Canon (The manufacture). I replied; I didn't buy it from Canon, I purchased it from Best Buy; whom I thought was a repeatable Company. However both ASM stated that they would send the camera in for repairs. We didn't feel that was fair, the camera stopped working 33 days after it was purchased, and had only been used 3-4 times. When we returned home we goggled the information that we had asked for. We found and called a district office in South Cal who gave us the phone number of the District office in Pleasant Hill, CA. I spoke with the DM Assistant Michelle who told me that she would have John North (DM) call me; with he did not. The next day, Michelle called me back and stated the same policy. The only different was that the store would supply us with an out of box camera to use while the camera we have purchased was being repaired. Just a note she also asked if I had contacted Canon the manufacture, I told her the same as I told Joe. When I took the camera back into the store Richard the store Manger told me that I would have to purchase the loaner camera. At this point needless to say, I was quite frustrated and fed up with the lack of customer service I had received from your Company. So with no other opinion I let them send the camera in for repair. On July 13, 2010 I purchased a Canon Powershot SX120IS Camera for $229.99. We took the camera on a family vacation on August 19, 2010 and after using it for one day it stopped working on the 20th, 33 days after I had purchased it. When powered on an error message appears on the screen and then powers off. Yes on your receipt it states no refund or exchange after 14 days. But what product stops working in 14 days? We were not asking for a refund, we only wanted to exchange the camera for the same item. We expected a much higher level of service from your company, and we are quite disappointed with the level of customer service we had received in your store and from a district level. We now feel that we cannot trust your company any more due to the inability to take responsibility for the products that you sell that may be defective. When the camera is returned to us we would like to be able to take it in for a full refund. Because of lack of customer service from a store level and the district level we feel as if the only thing your company cares about is getting the customers money, and then the *** with them if some things goes wrong with the product. We will be informing our friends and family about this experience. And we strongly have doubts about ever shopping with your Company again. The dollar is the only thing your company cares about, not the customer!!
BEST BUY in Boca Raton (or anywhere??)
Buyer Beware!! Do not depend upon BEST BUY for follow through on deliveries or any promises in that regard. They are unreliable, disinterested, uninvolved, deceitful. Sales assistants are pleasant enough but hardly professional and basically, ineffectual. You may wait for up to and even more than, 5 days for a promised delivery, each day another missed appointment. Installations are not synchronized with deliveries. More headaches. Warehouses are not aware of what they are housing!!! Who's in charge??????????? Phone calls are unending, upsetting and unfruitful. GO ELSEWHERE or I promise hair-tearing stress and tremendous inconvenience. No complaining to corporate offices. I'll be spending my wait time (5th day) posting as many of these as humanly possible.
Best Buy Managers are complete idiots! San Diego Ca.
They do not price match the products if the other stores, have the products below Best Buy cost. what a bunch of *** They are really no clue on how to manage their stores. This happen to me at the best buy in Chula Vista California, where a duchbag name Martin, told me he could not price match after he made her salesman call Fry's Electronics. After I asked to speak to the general manager, he refused to let me speak to him and appearently the Geneal manager was listening to the whole conversation. Worst costumer services there period.
Best Buy Manager
Best Buy review in Stone Mountain, Georgia: Car Radio/CD Player
Purchased a new car radio/cd player and housing in Nov. 09. Radio keeps beeping even though that feature is turned off, CD will not advance between tracks without pressing the next track button, and the radio is separating from housing and the housing from the car. All elements were installed by Best Buy. Even though the unit is still under warranty Best Buy refuses to replace it. Best Buy wants to send it to Sony for repair and leave a me without a radio for who knows how long and a gaping hole in my dash. Not a good idea in Atlanta traffic.
Best Buy review in Lexington, Kentucky: Z1015 Kodak Camera
In looking for a camera I decided to go to Best Buy for "Best Buy". I have it for about 1 1/2 years know. The flasher doesn't work know. I went back to "Best Buy" to get it fixed. They didn't want anything to do with it. They dodn't work on items that don't have warranties. In thinking that "Best Buy" did not have the best buy. They don't care about customers as long as they sell "Best Buy" items. I will not be buying from "Best Buy" anymore. Same to you "Best Buy"
Best Buy review in Atlantic City, New Jersey: Worst customer service
This store in Manahawkin NJ has the worst customer service. that I ever experienced. When a customer returns merechandise they do not check the product and just put it back on the shelves. I bought a Pro 9000 webcam and when I got home the disk was missing and the usb cable was undone. When I came back to complain and get a new box they all thought it was a joke. Most of them snickered and laughed when I told them how unprofessional it was to put the returned merchandise back onto the shelves. The Manager tried to blame the manufacturer, that it was shipped that way. Bull!! I tried to write the review but they would not post it. I will never shop there.
Best Buy review in Asheville, North Carolina: They Lie Cheat and Just Don't Care
Lied about repairing our Netbook! They did not inform us of the repairs and lied about the actual repair...would not reinstall the operating system. Had to resend it to the manufacturer to reinstall the operating system...Best Buy wanted to charge us! Best Buy is generating money by replacing the operating system...however the service from ASUS, Toshiba, HP, and Dell all repair their products for free which is included in their warranty service. NOT BEST BUY! BEWARE...when you buy from this group you are risking your money and possibly throwing it out the window. Our computer is useless after the repair!
Best Buy review in Honolulu, Hawaii: Bad computer; poor service
Purchased the computer/virus protection recommended by Best Buy Sales Associate since I will be out of the country for a year and need a good computer to work from as I teach online. Got on the road and after half an hour of use the computer would no longer connect to the internet via Wi-Fi. Ended up at BB in Conway, AR--they said they tested the software and that the problem was a defective Wi-Fi Card. They shipped it from there to be sent to the BB at my next stop. When I picked it up, the computer was scratched up and missing one of the feet on the bottom and the problem was still not fixed. BB says they are not responsible for the condition of the computer since it was shipped from a different store. The computer is still under manufacturer warranty and in addition I had purchased the two year Black Tie Service Plan. Now for my year abroad I am left with a dirty, scratched, wobbly piece of *** computer--not to mention the hassle of having no computer for nearly a month while they fooled around with it. I will NEVER deal with Best Buy again!
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