Best Buy Reviews and Complaints
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Im past pissed | Best Buy review from New York, New York
i purchase debt cancellation plan in 2006 was told that if at any point was not able to pay bill they will cover payments for me, i called to cancel several times since my spouse lost job and i became only provider was told each time that if at any point was not able to pay they will cover payments so finally decided to activate since now my paycheck is now reduce because my employer making me pay for most of medical benefits my husband still not working they said i don't qualify, they purposely mislead customers. My name is Jiovana and Im beyond pissed at this time how can they get away with this I have paid hundreds of dollars for this coverage, what can i do....... email addr is firstname.lastname@example.org
Best Buy-The Worst Customer Service
My boyfriend and I purchases a computer, printer bundle on October 15Th, 2010. We were told by your representative (0016####-the same rep checked us out.) that our computer came with Home Edition of Windows 2010 and all the equipment to hook the printer to the computer. Much to our surprise our purchase was lacking these two items. Along with general computer problems within the first week of us owning the computer. On October 20Th, 2010 Jimmie C. called the local Best Buy,where we had bought this computer, and was told by a woman that she would call him back. 24 hours later there still was NO call back. On October 21st,2010 Andrea called and spoke briefly with a man in the "Geek Squad" named Jimmy. During this time Jimmy hung up on her. Again on October 21,2010 Jimmie C. called back and spoke to assembly the same Jeremiah M. (Jimmy) again about customer service and the over all problem with the purchase. During this call Jimmy offered a discount on the computer cord that was supposed to be included in the purchase, then changed his mind to giving us the cord. He proceeded to tell us that the sales rep "really meant to say that..." and that they have had this problem before, of sales reps misinforming customers of what they are purchasing. We then discussed about the Windows software, he told us that we needed to come and pay another $150 in-order to have what we were told to already come with our purchase. Along with putting us on hold in the middle of speaking. Jimmy ended our conversation by telling us that our option was to bring it back to be satisfied. Drea
Best Buy Sales Representative
Warranty Scam at Best Buy
I purchased a 2 year extended warranty for an inexpensive ($22) portable radio. When I returned the radio because it was not working properly after 8 months Best Buy offered to replace the item, but sad that would void the warranty. Had they repaired the item the warranty would have continued, but given the price of the item that is impractical. I have never heard of a warranty that "self destructs" if you use it. After much argument, Best Buy agreed to honor the warranty for 1 year, but that is still not the warranty I purchased. I live in California, so reported this to the State Attorney General's Consumer Fraud Division. Others who have similar experiences should do likewise.
Geek squad | Best Buy review from Bellevue, Washington
I purchase a very expensive lap top computer from best buy for my Daughter first year of Collage the was "very dependable" 2 months after the purchase (2 weeks into her schooling) the computer cramped out. My Daughter took it to the geeks at best buy. Two weeks We'll have if back they said. Four weeks later we get a call the computer is repaired. Today my daughter went in to get the computer and it was not working at all. Now it will be two more weeks they say, in the mean time she has no computer for School. I confronted the store manager and advised that maybe the right thing to do would be replace her computer with a new one since it was nothing we had done to the computer. Oh no you didn't buy the replacement plan. I am sorry if I spent $1500.00 on a computer I think I should get a replacment after two months if it craps out and they can't repair it in a timely manner. Best Buy take care of your customers , do the right thing for once. I don't know why I went back to them, I've had other simular issues with them in the past. I am looking for a good local store owner with a good rep next time I buy any electronics.
Best buy is a joke havent bought a thing there in a year!
First best buy "repaired" my computer or so they say... i had problems and it over heated ... and finally quit.. best buy had my computer over 4 months in geek squad headquarters.. do you think they would have there *** together to call me.. let me know whats going on.. .NO... do you think that they would understand i need my computer.. after all i did have a service plan... well after months of battleing with them ..they finally offered me a computer compatable with my computer... GOOD news they gave me a piece of ***.... ASUS every heard of them no me either... its slow it is cheap and not compareable to my hp... i was so disgusted.. I have refused to shop with best buy.. my family refuses for the hassle they put me through.. however.. to them oh well but to me and others shaddy business. .. dont offer something and treat a consumer badly... i spend good money on computers i paid 1200 for my hp new and they gave me a 400 computer in exchange saying thats compareable.. .sure some spects were not the good ones... thats for sure..
Best Buy/Pleasant Hills, PA
I recently bought a dvd drive from Best Buy, and paid a hefty sum for it. When I got home and opened the box (which was sealed) I found an ancient cd drive. I immediately returned to Best Buy with my receipt and guess what? After arguing with the salesperson at the return desk and demanding to see a manager, it was determined by them that I switched out the product with an old cd drive in order to scam Best Buy out of money. Well, go figure. I am SO pissed! With this current situation, I have no idea what to do or even what my rights are!
10/15/2010 Best Buy Corporate Customer Care RE: Gurnee, IL Store #849 / Exchange & Return policy To Whom It May Concern: On 10/8/2010, my husband purchased an Apple iPad and various accessories for me as a birthday gift. After opening it and trying it out & I didn't...
Best Buy Deal Tree gives no money, misrepresents items received; Rip-Off!
I recently switched my cell service to Verizon from AT&T through Best Buy. While in the store, the sales people admired my AT&T Sony Ericsson Walkman phone and suggested I trade it in through their Trade-In program. During the process of switching plans, the salesman tested my old phone, transferred contacts and photo's, etc. Twice during this process, I received calls on the Sony phone. The next morning, I looked up the information as to how to receive a gift card from Best Buy by trading in the old phone. The online form asked for the make of the phone and model. Walkman was stamped on the side of the phone, though the manual had a number model on the cover; they were essentially the same phone. It asked if the phone was working; yes, as I had used it in the store the day before, did I have the power cords and finally, was there any water damage (no). The only flaw in the phone was the center navigation button was missing the tiny plastic cover; something the store even took note of but said made no difference as the button was functional. I printed out the quote for $22.00 for trading in the phone and shipped it out. A week later I received a reply telling me that they were giving me nothing for the phone and if I wanted it back, I had to pay THEM return postage and Shipping and handling charges that may exceed $48.00!!! They claim the phone was misrepresented by a wrong model number. As I said, Walkman was stamped directly on the phone and that it didn't work. I wrote back telling them YES it did work and who were they kidding. There reply was now that it WAS SEVERELY DAMAGED and I still wouldn't receive any credit for it and then rubbed my nose in the fact that they would charge me money to return it. DO NOT TRADE IN anything to these people. The whole program is a scam so they can resell or refurbish products at a 100% profit. They are liars and cheats!!! I have no problem with the stores; they are upfront and honest but you are sending your items to faceless *** men and have no retribution. Let this posting be your warning and PLEASE, PASS IT ON.
Best Buy Runs a *** Job
Best Buy's customer service is not the only thing that's a joke now. I bought a pair of skullcandy headphones from them and purchased a replacement warranty for them. Three months later, one of the buds falls off. So I go into Best Buy to replace these headphones and the customer service rep sends me off to grab a new pair. While I was gone, his supervisor had come up from where he was lurking and informed the rep that they weren't touching the replacement on the buds because clearly, since the other bud was still intact, there was no way it could have possibly fallen off on a defect. Seriously? If I had purchased these buds through Skullcandy, the manufacturer themselves would have still given me 50% off if they didn't think the buds were defective. I have electronics purchases upwards of $2,000 planned out, but it's nice to know that a $30 pair of headphones was totally worth the rest of my money.
Back in 2007 I had purchased an Acer Aspire 3680 laptop from Best Buy. The salesperson asked me if I wanted the laptop to be "tested" - I accepted. After using the laptop for a while I noticed that the wireless Internet connection would drop sporadically. It wasn't...
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