Best Buy Reviews and Complaints
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Best Buy Suck? Tell their top investors!
Best Buys return policy is devised to milk customers out of their money. If you have experienced this - call your state attorney general's office. After a multitude of these complaints - they WILL look into it and probably slap them with a lawsuit. That will be VERY expensive - just in the public relations nightmare alone. Second - start contacting their top shareholders. This hits them where it hurts - the corporate executive management's pocketbook. Once shareholders determine that Best Buy can't manage customer retention, (ie; they have to spend more on marketing to get new customers through the door because they can't manage to develop customer loyalty), investors will start selling their stock. Given the that their executive bonuses are either granted in or based on stock prices - this should sufficiently motivate them to reconsider their fraudulent practices. Top shareholders are easy to find as they are public record with any publicly traded company. Find the investment group / fund manager and write / email / fax. Copy Best Buy's CEO. You should get pretty quick reults with this method. THe more people that do this - the more luck you will have.
Best Buy Manager
Complaint aginst BEST BUY in Menifee California
On 11/10/2010 I went into the Best Buy Store in Menifee. I purchased a dishwaher. At the time of purchase I explained to the sales person that I needed to have the item installed. The salesman took my cash set up a delivery dtae and thanked me. Within 2 hours I received a call from the slaes person; he indicated that he forgot to sell me a start up kit and hose for the dishwasher; he told me that I could purchase the item from the installer. The next morning I went back to Best Buy and purchased the kit and confirmed my delivery date of 11/14/2010. Today the delivery persons brought the dishwasher and set it in the middle of my kitchen; I was told that they do not install dishwahers or microwaves. I called Best Buy today and was told that this was my problem and that they would be willing to charge me an additional 129.00 to have it installed. I am a single mother on a limited income and this is my fault. My receipt clearly in bold letters reads "INSTALLATION" and there is a clear charge for there service. Lowes in Menifee price matches. Best Buy does not work with the costumer and NO store manager is available. A total rip. Now I have a dishwasher, installation kit and a headache in the center of my kitchen Thank You Best Buy
This was the worst shopping experience ever! Keep away from this store, for your own good. I am not new to shopping at BestBuy, I have made purchases in there totaling well into thousands, yet this day I have to say is the last day I will go to the store and make a...
Best Buy Sales Manager
Bay Shor, NY - BestBuy Buyer beware!! | Best Buy review from Washington, District Of Columbia
Purchased what a thought was a good deal 320GB hard Drive $60, turns out that there was a 40GB hard drive in the sealed box. Brought it back to bestbuy next day, and was told by Cust. #@%$^#, "MIke B." that I had to call the manufacturer and complain to them. I contacted BestBuy Cust. relations, "Tina" who assured me that she would contact store mangaer and do something about this..just as soon as we were off the phone. Well I week later I contacted them again..and left voice mail.. 3 days later still No call back - No real customer help. I'm currently disputing charge with my credit my card co. I used to spend thousands of dollars in their store as a computer repair man, now I rather drive 30 miles and shop at "MicroCenter".. screw Bestbuy, I hope they end up like "Circuit City".
Best Buy Deal
Best Buy customer service
I ordered a TV stand from Best Buy online and have not been able to get an answer on when it will be delivered. The say it is in the warehouse and someone will call me in 3-5 days to schedule the delivery. This was on the 20th of last month. I can't get them to give me a number to call to see what is going on and all they can do is send an email. I filed a dispute on my credit card. ordered from Best Buy sku 9876387 I spoke with Erwin on 10/29/10 Matt at the local store before that., Jimmy who told me a warehous transfer occured on 10/21/10. I spoke to Kalin and Tori on 11/3/10(a supervisor) and sent an email to Shari Ballard (vp of sales) on 11/5/10 all to no avail. I spoke
Customer service sucks | Best Buy review from Kingfisher, Oklahoma
I purchased a sansung 52 inch tv from best buy. it went out and when i called best buy they have no record of my extended warranty. They cant even fix my tv because they dont have a tv repairman in the geek squad in my area. DO NOT BUY FROM best but .they SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK
I got an adefective laptop from BEST BUY, but I have to pay 15%more to exchange!
I just bought a laptop from Bestbuy in Irvine (Samsung QX 410) and the next day when I boot the laptop, it froze. It didn't completely freeze; it loaded the desktop, and the cursor was still moving, but the cursor would be busy whenever I placed it over the taskbar. I'm pretty sure that this is explorer.exe that...'s not responding, but i don't know whether to blame the harddrive the bios or just the OS, but either way, this is undeniably not our fault. This happened 3-4 times later, and not just when we booted but when surfing the web too. Yet the problem is, we went to the store to replace this laptop, yet they wanted us to prove it, which was impossible because the problem occured sporadically, AND they wanted us to pay 15% again for it. I don't understand why that...'s necessary, as we paid for a plan, paid for warranty, not to mention that the total cost was over a thousand dollars. I'm not attacking your service, but think about it: We paid for the utmost quality, yet we got a faulty laptop and we're paying again? 15%? I had a lot of respect for this store, but this is just ridiculous. I want a solution where I don't have to pay any money because of something that wasn't my fault.
Best buy cheated me on a laptop warranty
I am another helpless victim of the ASUS/ Nvidia 8600 graphics card failure that is still going around. I purchased my laptop an ASUS G1-s from best buy and purchased their 3 year " black tie" extended warranty. 2 years and a few months later, i get lines on the screen , and then no screen at all. After the kid at the uptown saltlake city store told me it was the screen and harddrive( which didnt make sense) he sent it back to the service center. A week and a half later i get a call to come pick it up. I go in to pick it up and the kid at the counter hands me the laptop . i ask- hey great, is the OS loaded and everything is OK, right? the kid replys- Oh sorry we dont reload the OS here. I reply- what?!! he says sorry sir, we dont reload the OS. My next comment is- I payed for the black tie warranty. he says- sorry we dont do that, but your laptop is good to go! he then walks away to help someone else! ARE YOU KIDDING ME? well, I take it home thinking i can reload the recovery disks, and what do you know IT WONT EVEN BOOT UP!- I then take it to the best buy in american fork and the kid in their apologises profusely, offers to reload the OS and to figure out whats going on. - NOW that is more like it. Later he calls me up- Sir, the graphics card has burnt out, and we are sending it to the service center. And here we go, I start looking things up and low and behold, ALL OVER THE INTERNET- is the hue and outcry over Nvidias defective GPUs ( 8600 series) that has failed in my laptop. I collect a ton of evidence and take to the best buy- I WAS BRUSHED OFF- the manager smiles at me " im sorry sir but the terms of warranty dictate replacing it with what it came with" . So what it comes down to is that best buy will ONLY replace the motherboard/ GPU with the SAME motherboard/GPU that is A KNOWN DEFECT issue. Since when is it OK to replace a defective part WITH a defective part? Their management, consumer relations department, even geek squad has all denied ANY responsibility ( of course ) , so it looks like I will NEVER buy ANYTHING at Best Buy, not to mentioni will never touch an ASUS product, IS this what they call " STANDING BEHIND THIER PRODUCT"???? I know that I dont have the money to legaly battle the "giant" so well see what a lawyer says about small claims court, either way they lost a customer- buyer beware-
Worst customer service | Best Buy review from West Bloomfield Township, Michigan
The worst customer service of my life. These guys apologize and then with their last words through back an insult and denial of responsibility. Its like some kind of farce to them. on top of that when you get to a point where you no longer can trust them and decide you don't want to do business with them they *** as best they can. The worst customer service of my life. These guys apologize and then with their last words through back an insult and denial of responsibility. Its like some kind of farce to them. on top of that when you get to a point where you no longer can trust them and decide you don't want to do business with them they *** as best they can. Today I purchased three laptops for around $3,800 dollars and never let the store with them never touched them and they refused to refund $800 of the buy for a restocking
On 10-18-10 I ordered the GE Gas Range online. On 10-22-10 I was told it would be delayed another 10 - 14 days. I cancelled the order (Case # 78028911) and was told the charge against my AmEx would be lifted in 48 hours. On 10-25-10 I called to confirm since my card...
Best Buy Shipping Service
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