Filter by rating :
filters

Got Intel Pentium instead of Dual Core | Best Buy review from Mobile, Alabama

It was a black friday deal by Best Buy where they had told we have a sony VAIO laptop with Dual Core processor, 4 Gb RAM, 320 Gb hard drive, bluray disc player, which comes with a few accessories like a laptop bag, antivirus software and a bluray disc for USD 499.99. When i ordered the laptop even the specifications showed it to be a Dual Core processor. I received all the accessories correctly but at last when i received my laptop it had an intel pentium 4 processor instead of a Dual Core processor. I had ordered 3 laptops on the same day. And now all the three have an intel pentium processor instead of an intel pentium dual core processor. What can i do about this. Please help me out @ raajs3s@gmail.com....
View full review
2 comments
This G
#222663

BAHAHAHAHAHAHAHAHAHAHAHA

Anonymous
#219676

The new Intel Pentiums ARE dual core. They don't even make Pentium 4 anymore.

People as *** as you shouldn't be allowed to even buy computers. Especially when you get pissed about something you don't even understand.

Plus for $500 it's not like you got ripped off. Cheap ***

View more comments (1)
Review
#210044 Review #210044 is a subjective opinion of poster.
Loss
$499
On Black Friday 2010 I purchased a computer package special from Best Buy located in Gilbert Arizona store numbeer 1189. At checkout the register clerk suggested we purchase specially priced software for the computer, Microsoft Word 2010. I told the clerk that the...
View full review
2 comments
Anonymous
#226584

As long as it's not open, then it is 100% refundable.

If it's open then you own it.

The manager may try to use the fact that Microsoft now uses product key cards instead of CDs in most cases. These ring up like phone cards.

Phone cards are not returnable.

But this is actually software, not a phone card, so it is returnable. As long as the back hasn't been opened.

View more comments
Review
#210007 Review #210007 is a subjective opinion of poster.
Service
Best Buy Sales Manager

Bestbuy.com worst customer service | Best Buy review from Coon Rapids, Minnesota

I purchased a tv on black friday and was told available for pick up at store. i went to store and they said they don't have the tv. called customer support everyday for a week and was given the complete run around, lied to and given promises that were not kept, absolutely the worst customer service on the planet,they have three call centers in three states and everytime you call you are routed to a new person,they give you a case number and never finish the job and everytime you call they want you to explain the problem and then they say you need a supervisor and one never calls you back....
View full review
1 comment
Anonymous
#392975

Ditto on your comments.

I've always liked Best Buy but my recent attempt to purchase a TV from them has convinced me otherwise. I went on their website on Dec 14 and ordered a 42" Hi-def TV for pickup at my local store, planning to have it operational in time for our Christmas day festivities.

That same day I received an email informing me that it was ready for pickup. I drove 20 miles and waited at the pickup counter for half an hour while they searched their inventory, only to discover the store location did not have my merchandise. The manager offered to sell me one in an opened carton at a "deep discount"-- it turned out to be a floor sample that had likely been running nonstop for the past 6 months, at 10% off, so I wisely declined that offer. Then he told me he would get one from another location and deliver it to my home in 2 days.

The next day he called to tell me that he could not find one anywhere in the company. I then called Best Buy customer service and they put me on hold for a supervisor who "could make me a good offer on another similar model". After 20 minutes on-hold I was disconnected. I called back on the following day and customer service told me that another store in my area did, in fact, have the model that I ordered in stock.

I asked them to have it delivered to my home and was told I would have to pick it up (a 40-mile roundtrip). Not being a total imbecile, I phoned that store first and discovered that they didn't have the TV either. I finally called customer service again on Dec 17 , cancelled the order, and ordered the set (at a better price) from Amazon. Unfortunately I don't know if it will arrive by Dec 25 so the Best Buy grinch may have ruined our family Christmas plans.

When you call their main telephone number you'll hear a ridiculous recorded message from their CEO, Brian Dunn, extolling the virtues of their excellent customer service. Hey Brian--if you're listening, your customers in Zimbabwe might consider this a great experience but it really doesn't cut it here in the USA.

Review
#209931 Review #209931 is a subjective opinion of poster.
Loss
$600

Best Buy, Where's Your Service?!

Is Best Buy using UPS or the post office? I received confirmation that my package was delivered to me and it wasn't. It appears that UPS dumps the package into the mailstream and then it's a black hole! I waited on hold with Best Buy for over 30 minutes and reached a rep who was useless and unable to tell me where my package is. She told me to "wait it out" because she had no idea where my package is. I called today, this time I waited 51 minutes before another poorly trained, not too bright, rep was completely unable to help me locate my package. I can't even get through to cancel the order! How can a company be this behind so early in the Christmas season?
View full review
2 comments
Anonymous
#226668

I had the same experience, it did not say it was delivered just shipped, waited 10 mins on the phone and got cut off, called back waited customer service told me they were transferring me to an online Rep, after 20 more mins, the person who picked up said they couldn't help and said THEY would transfer me to an online Rep..... 45 mins and waiting............

This G
#222667

If you have confirmation that it was delivered, how do you know it wasn't actually delivered and someone grabbed it off of your front porch? Be mad at UPS, they're the ones who messed up, which happens A LOT

View more comments (1)
Review
#209752 Review #209752 is a subjective opinion of poster.

Best Buy

I keep thinking that Best Buy will wise up and stop with the all the lies, misleading of customers and lip-service ... but this place seemingly will not change and improve how it does business ... these people just doesn't get it ... I got so tired of dealing with the stores in person and the people who just shrug and say ... oops were sorry and there's nothing we can do because the company hires management people who are mentally handicapped and haven't got a clue ... so I tried ordered online this week ... what a mistake that was ... they take your order ... charge your account and then with me ... in four day's they send an e-mail that it's no longer in stock ... they won't get any more and their is again nothing they can do ... at the stores or online ... just stay away from this terrible place ... it's no longer about sending them a message ... it's about never dealing with them again ... Buyer Beware was meant to describe Best Buy ...the only thing they offer that nobody else has like it ... is AWFUL service and lies. Just stay away
View full review
Review
#209690 Review #209690 is a subjective opinion of poster.
Loss
$500

Manager told me to get out | Best Buy review from Norfolk, Virginia

I WAS IN THE BEST BUY ON INDEPENDENT RD IN VIRGINIA BEACH. I HAD BEEN WAITING FOR THREE HOURS THEN WAS CALLED AND TOLD THEY WONT BE ABLE TO INSTALL THE CD PLAYER I BROUGHT FOR MY CAR FROM BEST BUY SO I WENT TO THE FRONT AND ASKED TO SPEAK WITH THE MANAGER. I WAS SPEAKING WITH A REPRESENTATIVE AT THE FRONT COUNTER. WHEN I TOLD HIM IT WAS SOME *** I HAD TO WAIT THIS LONG. THE MANAGER NAME AUDRA CAME UP AT THE SAME TIME IN SAID IF YOUR CURSING IN MY STORE YOU CAN GET OUT IN I TOLD HER. LOOK MAM I WASNT TALKING TO YOU OR DIRECTING IT TO YOU OR ANYONE AND HEAR. AUDRA NOT WILLING TO EVEN FIND OUT WHAT THE ISSUE WAS JUST TOLD ME. I NEED TO GET OUT HER STORE AND I TOLD HER I DONT HAVE TO I DID NOTHING WRONG AND SHE THREATED TO CALL SECURITY. SHE WALKED AWAY AND ME BEING A CUSTOMER KNOWING I DID NOTHING WRONG STAYED IN THE STORE. AS I SAW HER FOLLOWING ME AROUND AND WATCHING ME. I DECIDED TO GET  MY KEYS FROM INSTALL AND LEAVE WHEN I GOT READY BUT SHE HAS KNOW CUSTOMER SERVICE VALUES AND I THINK SHE NEEDS TO BE REVIEWED BECAUSE I WASNT HOSTILE AT ALL JUST FELT MISTREATED AND EVEN MORE MISTREATED WITH DISRESPECT FROM A MANAGER THAT WOULDNT EVEN HERE ME OUT AND JUST TOLD ME TO GET OUT LIKE I WAS A NOBODY. SHE DIDNT EVEN TRY TO ASK ME WHATS GOING ON. I DIDNT DIRECT ANY BAD WORDS AT HER OR ANYONE ELSE. SHE JUST DIDNT WANT TO DEAL WITH MY SITUATION MAYBE BECAUSE SHE WAS HAVING A BAD DAY BUT SHE DIDNT EVEN HEAR ME OUT. SHE JUST ATTACKED ME. WHEN SHE WAS SUPPOSE TO BE HELPING ME.
View full review
5 comments
This G
#222669

Hahaha are you serious? That can't be the same person responding. But then again, you sound like you can count to your IQ using only your fingers and toes.

And it wasn't a joke, did you see what it was trying to type?

Anonymous
#220100

You all need to shut up. I did not want to wait my turn so I pushed in front of a couple with a child.

I did not swear at the manager I swore at the couple. The manager told me I had to wait my turn, and I told her this is ***. Women they don't know nothing. Why should I respect her she is a lady.

I am a man. It's a man\'s world until those feminists created women\'s right movements. Also dummy, it was a typo I meant to say three minutes.

Dummy. You must all be women.

Anonymous
#220098

What the manager should have done is asked you not to return without a parent because clearly cannot behave yourself without an adult present. Maybe you need to learn some manners yourself. You think it is okay to treat others with disrespect but what about how you treat others.

Anonymous
#220094

This guy... CAVEMAN JOKE IS PRETTY LAME.

anonymous... I don't think immediately the manager should have suggested you to leave. But, I get her point. It doesn't make her a caveman to demand respect not just for her and the staff but for the other customers that were shopping with their families.

Would anonymous want a pissed off customer swearing in front of their kids or mom. No matter who it was directed too. I know they were clearly pissed to stand in there for 3 hours waiting. You should have been calling security first and reporting a stolen car.

That's ridicules. Why did you even wait that long.

This G
#217241

ME SPEAK IN BIG LETTERS LIKE CAVEMAN TOO. YOU SWEARDED IN FRONTED OF PEOPLED WHICH BE WRONGED.

THERE BE WAYS TO SAY HOW YOU MAD WITHOUT SWEARDED. ME THINK YOU CUSSED SOMEONE OUT AND WERE ACTING LIKE CHILD AND DESERVED TO BE GOED.

View more comments (4)
Review
#209264 Review #209264 is a subjective opinion of poster.
Service
Best Buy Manager
HP Pavilion p6624y Desktop, 23" WLED Monitor, Wireless Printer & Antivirus Software Package SKU: 9999142900050017 $599.97 ...
View full review
6 comments
Anonymous
#218139

Wow. Joe, you are a real ***.

I hope you are proud of yourself. Now do the world a favor and throw yourself off a bridge.

View more comments
Review
#209003 Review #209003 is a subjective opinion of poster.

Best Buy Junk Email Can't Be Stopped

Have been receiving junk mail from Best Buy ever since I ordered a phone from them two months ago. Have attempted to cancle the mail several (7 or more) times via email and by calling Customer Service (CS). Told me I could take up to 30 days to cancle their junk mail. Have been calling their CS and when they pick up just tell them I am waisting their time like they waste mine. Also send 10 emails a day saying basically the same thing. I will not buy from Best Buy again because of their harrassment. Best Buy you lose.
View full review
3 comments
Anonymous
#400660

I have had the same trouble.I unsubscribed 6 months ago and still get emails.I will never buy from them again.

Anonymous
#216692

Oh yeah... Best Buy has to be reaping huge rewards in sale of their mail lists.

Months ago I filled out their form for one reason or another...and of course they asked for 'my' email address. Well, knowing how these 'things' work, I specified a unique email address: "BestBuy@.com".

It wasn't long and I started receiving email at addressed to that "BestBuy" email address. At first it was from what I considered to be legitimate businesses with something to offer. From there is it has gone down hill... getting closer and closer to the bottom feeders... that don't pay as much for their mailing lists.

I suspect I won't have to worry about it too much longer... now I'm getting emails from the Russian Babes... so the mailing list value is getting to the point that it is of no value.

What ever you do... don't respond or unsubscribe to these email spammers. It simply validates your email address and makes it more marketable and the spam will continue.

Just keep it in mind the next time you think about going to Best Buy or compromising your email address to get some tidbit of information from some website out there.

It really does send a message about the corporate mentality at Best Buy... any thing for a buck !!

Anonymous
#215887

I suggest that you get a "throw away" email address that is used soley for the purpose of giving to companys or people you do not wish to converse with.

View more comments (2)
Review
#208950 Review #208950 is a subjective opinion of poster.

Insignia tv died after 7 months best buy screwed me

my 7 month old insignia tv went to the blue screen of death. instead of working on larger screen in home, iended up taking off work to take in to private sevice center. panel-screen?-bad- i pick up tv and take it to best buy after recieving a phone message that gave me a sevice # to replace. store 1034 GRAND Island Ne couldn't find # in system Iwaited by looking for replacement for 1 hour. I was told replacement was another Insignia, and in the very beginning I told them that I would not take that brand. got angry went home called best buy customer relations and was given a case number that said i should not have to pay for another BLACK TIE PROTECTION PLAN I was double teamed by 2 geek squad idiots telling me what i could and couldn't and what they would and wouldn't..... you get the picture.I gave them the case number 5 times and each time they refused to call and talk to cust-rela . the last time brian [who i found out was a manager] told me he knew more than customer relations. I proceeded to tell him that double teaming little old ladies might work on them but it sure the *** didn't work on me, and that I found it interesting that BEST BUY teaches management to double team customers. more to this story,but here is the recap; started at 9:30 AM and finally walked out of store at 4:30 for the last time [3 trips]--over $400 in lost wages --$300 more out of pocket-- and i am a PREMIER SILVER MEMBER AT BEST BUY, WHICH MEANS I HAVE SPENT OVER $2500.00 FOR OVER 3 YEARS
View full review
4 comments
This G
#224290

I'll take that card if you don't want it...

Anonymous
#222742

I have a $250 Best Buy gift card that was given to me as a gift in 2006. Doing business with Best Buy is so scary, that I've been sitting on the card for over four years.

I've been thinking of using it to purchase a digital camera, but after reading about the poor experience of other Best Buy customers, perhaps I'd be better off using the card to buy 35 reams of printer paper. :?

Anonymous
#222740

Thanks a bunch!!!!! Will not buy from them!!! You saved me time and money!!!!!!!!!!!!!!!!!!!!!!!!!

This G
#216290

The people you talk to in customer relations end up making a lot of promises that can't be fulfilled. There is a huge gap in communication between them and the store. Also, a lot of the times the employees are just *** and are trying to maximize immediate $ rather than help customers out for the long $.

View more comments (3)
Review
#208839 Review #208839 is a subjective opinion of poster.
Loss
$700

Broke my computer | Best Buy review from Yuba City, California

I bought a new computer and asked for them to copy the files from the old computer to the new. In the process, they tore the cable to the hard drive. It has been over 60 days and yesterday they finally called and said the computer was ready to be picked up. I had left my operating system backup there for them to install and now they can't find it. Worse customer service ever - numerous phone calls not returned and a real "I don't care" attitude. The new machine did not have the directories set up per my instructions and they loaded Home Office instead of Professional that I requested also. Nothing went right with this transaction.
View full review
Review
#207764 Review #207764 is a subjective opinion of poster.