Best Buy Reviews and Complaints
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Best Buy pickup site.
Best Buy hire mostly young boys and girls. I have waited to get waited on more than once, while the boys were chasing the girls. I can say that one they see you they ask if they can help, if not they go back to their playing. Best Buy should hire people that are knowable of their products and care about the consumer. Most of the time this means older people. This does not go on at one store, I have seen it at least three. I know they are not paid a commission,and the is to keep hard selling down, but maybe they need a supervisor that can keep it looking like a place of business.
Well I will start with best buy. I got a mac book pro and paid $399.99 plus tax for a 4 year warranty. My cat spilled water on to the mac book pro while i was sleeping and woke up to a wet computer. The whole system got fried since the battery cord was plugged in and...
Promotional product not available at retailer | Best Buy review from Houston, Texas
Purchased mattress set with promotional free Samsung 40" LCD HD tv at Best Buy free! Model stipulated by Rooms To Go LN40C500 not on display at Best Buy and not in inventory at any Best Buy stores. Store clerk advised model c500 not available and was replaced by LN40C530, which they carried at a HIGHER PRICE! They would not, or could not substitute and advised me to go back to Rooms To Go, which I did. Manager of Rms To Go had no authority and would not help. I purchased more expensive model and advised salesman, Keith Davis of my displeasure at how things were handled. Salesman will discuss with Mgr and have him call me. Have not heard back as yet! I need satisfaction and reimbursement of $75.
Best Buy Manager
Best buy---- poor product place
COMPLAIN AGAINST "BEST BUY"AT WEST HARTFORD Dear Sir, 1. On March 11, 2010 I went to buy laptop to present my father on his 60th birthday to the "Best Buy".2. Unfortunately the Sony model I wanted to purchase was not available on the counter. I requested the sales person if they have back in the stock. I was directed to the counter called "Geek Squad" for the enquiry.3. The gentleman at the "Geek Squad" informed me that they have 7 opened pieces with them as their "Geek Squad" work on them. To load antiviral and other software.4. As I had to buy, as March 11 was my dad birthday so I failed to visualize the game/tactics they play to sale returned material/ repairable/defective items to hard- pressed customers.5. After 1 month the "Anti Virus software "Norton" expired although it was for One year, which was the first indication to me of its being old/used stuff.6. On December 20, 2010 I went to Best Buy and complained that the laptop hard drive or fan is making loud noise. They checked it and informed me that they have to send it to "SONY" as it is under warranty. They further informed me that they would inform me through phone once it is ready to pick up/ repaired. 7. Even after about 3 weeks I did not hear from them; on repeated contacting about the status on my laptop I was asked to wait, as they have not received.8. I was real upset with their conduct which was leading me of their passing time to get out of warranty on march 11, 2011.9. I contacted the Sony Service Center to know the status of my laptop. They in return asked me the Reference number, which was nowhere on the slip Best Buy gave me. I informed them of the Service order number but it was of no use to them however they were kind enough to contact Best Buy while putting me on hold. After 10 minute on hold they informed me that Best Buy did not provide them the reference number under which the item has been send to them for repair. They further informed me that the Reference number always starts with "THREE ZEROs"; and requested me to visit the Best Buy to get the Reference number for them to trace the item. 10. Out of my shared frustration I conducted the BEST BUY "Consumer Relation" explaining problem. The Consumer relation lady understanding my complain, immediately contacted the Best Buy West Hartford. She informed me to go and pick up my computer, as it was ready since a week before. 11. I inspected the laptop and complained that the same noise was still exists. The girl at " GEEK SQUAD" agreed with me and went to her senior associate who found me of different skin change his tone and did not agree with me. However he said he can take it back but if "Sony " finds no sound then I have to pay for shipping and handling. This is totally wrong practice by BEST BUY which should be taken note off to stop BEST BUY from Black mailing the customers.12. The laptop was taken back to the BEST BUY West Hartford with the complain that the laptop not loading window and the noise still present. It was checked and found that the hard drive was faulty and making loud noise. 13. I was given 2-3 weeks to check the status and I was also told that I can not return or replace this used purchased item; although I purchased at the actual price.14. In all my visits I pointed out to the GEEK SQUAD the time period left on warrantee; I was all the time told to buy "Geek Squad" service pact. Another way to exploit customers to purchase their services. In light of above following assistance is requested please.(a) Replace my laptop with factory pact laptop as the laptop is used one and is Defective or refund my money.(b) The Best Buy should be asked to stop sale of open / returned /repaired ItemsÂ© Best Buy should publish requesting customers to returned all such costly items which were sold after opening by them or returned by customers. This is because many young innocent customers must have or are suffering because of this system of sale and attitude.
Best Buy Geek Squad = classic cable company
purchased a wireless router from Best Buy and, because I didn't have time to install it myself, paid for a Geek Squad "agent" to install it in our house. I was given a schedule, Friday, Feb. 4 between 8 a.m. and noon. A four hour time period, just like classic cable company style. And sure enough, in classic cable company style, the "agent" called to say he would arrive late and showed up at 12:30. He got one computer routed in, couldn't figure out how to get the wi-fi secured, and couldn't get the other computers connected. And we ran out of time. I needed to leave for a family commitment at 1 p.m. I have now placed several calls to have Geek Squad return to fix the mistake. The earliest "agent" visit is now scheduled - 8 days later - for tomorrow, sometime (supposedly) between 8 a.m. and noon. So tomorrow, instead of going to my son's basketball game, I will be twiddling my thumbs hoping Mr. GS will arrive and actually be trained to get the router installed. Lesson learned by me: buy online (from anyone but Best Buy) and install it myself.
Best Buy Computer Optimization Problems
Hi, I'm writing an article about customers who've had problems with Best Buy's Optimization policy. A number of Best Buy customers have seen a laptop or desktop advertised for a certain price, but when they get to the cash register, they are informed that the computer has been "optimized" or set up and will cost more money because of that. From what I can tell, it's not an isolated incident. If you or someone you know has been charged for this set-up fee for a desktop or laptop, please email me at email@example.com. Thanks, Gabe Kahn
Took a $2400 laptop in for repair,gave us wrong one back | Best Buy review from Metamora, Michigan
we took in my laptop for repair under warranty and the one we got back was not it and it had less memory and smaller hard drive i went back to let them know and they did not have one for as much as i gave for mine so they offered us another one and it was not the same price as the one we bought. the original cost $2400 and the replacement laptop was $999 i took it because i was leaving for a bluegrass festival the next morning.i lost about $1400 we bought all our appliances,television, computers,sound system at best buy in fort smith AR.
Best buy the costumer rip off store. First they will not deal with warranties furthermore they will sell you extra warranty packages and will not help the customer. After you pay you are on your own and will have to deal with third parties. The employees are trained to lie and hook you to spend money and leave you stranded when something goes wrong with anything you buy from then. What a bunch of crooks. So if you think it does not matter if you spend $1.00 to $ 100,000.00 you are on your own if the product fails after you leave the store and great you purchase extra warranty Best buy will not hear you and will sent you to the third party and the third party will sent you back to Best buy so is a go around in circles scenario. Sure Best buy has your money who cares about the customer
Best Buy does not communicate with Shipping
I ordered a Whirlpool, 36" range hood. Best Buy advertised online that they had this product. They did not. They had to special order it. After they took all my info, including my credit card, they informed me. Two weeks later I was given a date of arrival by J.V. Hunt, their shippers. However, Best Buy had no record or confirmation of this delivery and told me it was still on back order. I cancelled the order which took two hours on the telephone as they insisted they could not cancel a special order. One hour after cancellation their shipper called me to say the hood would be delivered the next day. However, since I had cancelled the order now they could not deliver and asked me to reconsider and call Best Buy. I did so and was told I could not change my cancellation and would have to wait and start all over again. Best Buy and their delivery people do not communicate with each other or with the customer. Many apologies and another wasted day on the phone with Best Buy. Because I had ordered via the phone aka the internet I could not go into the store either. Best Buy is insane.
Best Buy defrauds, lies, cheats.
High end Nikon Camera purchased in late August for Xmas gift with understanding it was returnable after Xmas. Call to returns confirmed return policy for Xmas gift. Retuned camera end of December 27, (unopened with receipt). Return denied. Return manager Jessica tore box label when opening it and pointed to tear saying it had previously been opened. I pointed out returns person Brandon who by phone confirmed return would be okay. Manager walked over and whispered to him. He then came up and denied the agreement. Cost $500. Letter with return receipt and restricted delivery sent to BestBuy CEO Bradbury Anderson has been unanswered. It behooves persons tempted to patronized BestBuy for convenience or price to think again. Customer service, integrity and good will are lacking at Best Buy.
Best Buy Manager
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