Best Buy Reviews and Complaints
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Best Buy- Springfield, PA - Disaster
Purchased a Toshiba Notebook for $493.97 in October 2010. Found out the hard way, 3 months later, that Best Buy will only stand behind its product for 30 days, despite the $89.99 warranty I paid for. Best Buy had to ship the Notebook back to Toshiba for 4 weeks of repairs. Now they want us to pick it up and try working with it again. I want my $493.97 refunded. Best Buy's version of "customer care" was to tell me (1) how busy they were after the holidays so their Geek Squad was overwhelmed, (2) that 30 days is all they can do and (3) I should have known the risk I was taking by purchasing a computer and expecting it to work after 31 days. Trust me...if you are thinking about a computer you MUST go to Apple or Dell. Best Buy is totally disinterested in you once they have your money.
Best Buy - Return Policy
I recently bought a IPAD for my wife. At the time of the purchase, I specifically asked the sales associate about the return policy. She replied "30 days from the day of the purchase". Since the purchase was for my wife, I wanted to make sure that she likes it and I have an option to return it in case there is a problem with it or in case my wife feels its not for her. Since the purchase, the device constantly locked up during operation. My wife was not satisfied with the purchase and wanted to return. I took it back today for the return (winin 30 days) and was denied any help. Now the manager told me that the return policy is 14 days and not 30 days. I was denied the service even after I informed the manager about my prior understanding of the 30 day return policy. Now i am stuck with a product I am not really happy with. I have decided not to do business with best buy in the future and cancel my credit card account unless best buy honors my request and returns the product. adnan wazir
Best Buy Sales Manager
Sold computer without speakers | Best Buy review from Reston, Virginia
My neighbor bought an HP Pavilion s5704y and the salesman said it didn't need speakers when she asked him where they were. She hooked it up and no sound. We spent the morning on the phone with salespeople and the Geek squad trying to figure out why she didn't have sound. In the end a salesman confessed she needed speakers and they wanted to charge her $20 more to get speakers yesterday. How could they sell a computer without sound? She bought the speakers at H H Gregg instead. I'm glad she didn't give Best Rip-Off another dime of her money.
I recently purchased an ASUS G73JH-BST7 Laptop from Bestbuy.com, as a refurbished item. When I opened the box and set the computer up, everything worked with the exception of the power cord and brick. I contacted the customer support and after 25 minutes of being...
BEST BUY GEEK SQUAD worst place on planet to repair PC.
Best Buy offers Geek Squad service for repairs, and this my story. If you do not know were to repair your computer Geek Squad is last place on planet. They care less, love money up front. I turned in PC for simple clean up, got back PC that I can't even turn on...Store manager would not return my -99.99 dollars. They removed the viruses and broke my computer. Now I am fighting to proof - one employee has on written down it was in working condition, next employee when I picked up witnessed blank screen. Store manager Henderson NV location just goes whats on paper.
Sold me a Damaged Television | Best Buy review from Philadelphia, Pennsylvania
I bought A Sony Television and took it home before inspecting it, Big Mistake!!! The screen was completely damaged. BestBuy refused to take it back and put the blame back on me. I tried to use the AccountShield(protection from the bank that handles the credit line)protection and they turned me down and said the issue had to be resolved with BestBuy.I opened up a credit line of $5000 the night of purchase eventhough I only spent $1000 and the first time I have a problem this is the treatment I get. I contacted the Better Business Bureau and they were the biggest joke of all. BestBuy just said they weren't wrong and the BBB said "o.k". I will never shop at a BestBuy ever again. I would also like to mention that I have served in the US Army for the past twenty years and this is a slap in the face on so many levels, the biggest of which is that they question my integrity.BestBuy is the biggest scam out there!!!!!!
Products are pieces of *** | Best Buy review from Houston, Texas
have bought two stereos. Reason for second one was because the cd player quit working....as did the second one. Bought two dvd players..first one *** out because cd tray would not go back into player. They said I must have put something heavy on top of it. It was in a special compartment especially for dvd players so nothing COULD have sat on top. Second player just quit working after 6 months. Now, my mother is having a lot of problems with a side by side fridge. They just have *** merchandise and I will never shop there again and tell everyone I know to do the same.
Best Buy does not care about helping their customers get a great value
I get really annoyed with stores that wont accept manufacturer coupons. I wanted to get a dvd with a coupon but they wouldn't accept the coupon because the dvd was on sale. That shows me that they don't want the consumer to get a great value. They get reimbursed so why wont they let me save the extra money? I'll go get the same deal at Walmart and they WILL allow me to use the coupon. i will only go there again when I want testosterone guys that think they know everything helping me find something but then not allowing me to get the best deal because they don't want to do the paperwork of mailing the coupon in.
Best buy, buy the extended warrenty or dont buy at all
to bad best buy spent the money for insigina hd radios, their own brand, they are so uncertain of their producrs, they only give a 90 day manfactuer warrenty. long story short, if you want new technology, best buy is the place for retail brick stores, just add the price of the extended warrenty into it. the extended warrenty is considered the worst purchase you can make in things i read most about products, i think i will choose to wait until costco or walmart offers the product, they know how to back up what they sell. good luck, and keep spending your money where they appreciate, this means i do not reccomend best buy ever
Best Buy Sucks
Best Buy customer service sucks! It SUCKS! It *** SUCKS! My kid's laptop and our microwave, which were both purchased at Best Buy about 7 months ago, failed within days of each other. The laptop failed because it got contaminated with viruses because Best Buy sells you a sorry-*** third rate anti-virus program (Trend) that cost $30 and only lasts 6 months! So, I take the laptop and the friggin over-the-range microwave (that was fun) back to Best Buy. Well, it turns out the *** 3-year warranty we purchased for the laptop for $300 *** dollars was only for hardware problems: the software wasn't covered at all. You have to fix it yourself, using those sorry-*** handmade recovery discs they give you, that are hand labeled with a marker "1,2,3," (Unless you want to pay EXTRA extra for them to transfer your data off of the virus-contaminated hard drive, because the recovery discs WILL erase everything on your hard drive) So I said "Fine, whatever". Fortunately, I knew how to remove the hard drive from the laptop, put it in one of my other computers, and transfer the documents and other data to that computer so I could recover it later. God help someone who didn't know how to do this. This was my first trip. The next day, I decided to try and use the recovery discs they give you. Well, none of them would start. I called the store and they said I had to change the boot sequence for the computer so that it would read the disc first (again, God help you if you don't know how to do that) Finally the recovery discs started to work. Took about 4 hours. Now, here comes another nightmare: whatever Geek *** that installed Microsoft Office 2010 on the laptop when we bought it forgot to write down the *** product installation key! All there is is this little Microsoft card witha product PIN number, with a space to write in the product installation number, and that space is blank. So Microsoft tells me I have to go to Best Buy, have them login to Windows Live and retrieve whatever product instlalation code they got from 7 months ago. So I go back to Best Buy and tell them the story. At first the guy gives me the "Well, that was too long ago and we wouldn't be able to go back that far" routine and then I am getting ready to tell him that is too *** bad, I paid for Office 2010 and you had better just download a new version at your expense, when one of his fellow geeks offers to try and find the product key and install it overnight. That was my second visit. I go back the next day (third visit) to get the frigging laptop and bring it home. When I look at the Office 2010 product sheet, I notice that the CD installation code has been filled in, but the *** handwriting is so bad that if I ever need to re-install it I'm going to have to take it to a federal code-breaking agency to figure out what it says. My microwave MAY be done in 7 to 10 business days, because god-forbid that Best Buy ever replace anything, even under factory warrranty, without them trying to fix it first. Ever try to get by without a microwave and 2 kids? It's a *** nightmare. *** if I will ever buy anything from these *** again. (Miami)
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