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Inappriopriate behavior by supervisor | Best Buy review from Bayport, New York

To Whom It may Concern: I will follow up with a written complaint to the headquarters. I was at the Patchogue, Best Buy Store this afternoon trying to return a gift that my daughter had a duplicate of. A sales manager names Charlene (no last name given) was very rude to me. The gift was given a month and 10 days. My husband passed away suddenly recently. I was not looking for sympathy. I wanted my money back but she refused to give it to me. When I pursued the issue by explaining my situation, she responded, "I am done with you" and walked away from me. She left me standing there for 15 minutes until another employee came over to help. I am highly disappointed in this twenty something year olds response to me. No compassion. Personally, I think she should be reprimanded for her behavior. That is not how she should respond to a good customer. Sincerely, Donna
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1 comment
Anonymous
#266197

What would you want the employee's last name for?

You were beyond the return policy. Case closed, regardless of you trying to use your husband's death to circumvent policy.

Review
#229178 Review #229178 is a subjective opinion of poster.
Service
Best Buy Manager
At the beginning of October, 2010 I purchased a CD player at the Victor NY Best Buy Store. I stood in line for approximately 15 minutes by the time I was taken care of. The cashier ignored me while she was having a long conversation with a customer. I was tired of...
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1 comment
Anonymous
#265829

Quit being such a baby. You had to wait in line. Big deal. Get over yourself.

What do you want them to do about your complaint? You've told how many people? They obviously don't consider it a valid complaint (because it isn't).

Go shop at Wal-Mart. No one ever complains about how long their lines are.

Review
#228962 Review #228962 is a subjective opinion of poster.
Service
Best Buy Manager

Best Buy Mobile Lied about coverage

When shopping for phones I was comparing pricing and insurance plans between Best Buy and Verizon. I specifically asked BB if the phone were to be lost or stolen, would it be covered on their plan. "Yes, that is why our plan is so great" So again, I asked what is the deductible for replacement if lost? "No deductible either, you are 100% covered and it will be replaced" WRONG!!!! After paying for this plan for months I find out it doesn't even cover the one thing I was most concerned with. Best Buy Corporate told me to take it up with the store's general manager, who never seems to be on duty. They did let me speak to the Cell Phone dept. manager who just told me I was not told that because 'he knows that salesperson personally and he would never say that'. Great, now I am the liar. No attempt whatsoever to make good...didn't happen, I heard wrong. I can afford to replace the phone but I cannot stand being lied to. Never again will I do business with BB....after spending thousands each year there.
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4 comments
Anonymous
#283593

insurance plans for cell phones the best bet and this is true is to go through like sprint or Verizon.. their plans will cover if lost or takin from you..

Anonymous
#264591

Keep track of your phone or leave it in the care of a trustworthy adult. Problem solved.

You probably "lost" the phone on purpose so you can get a new phone.

Seems kind of funny you were so worried about the insurance covering that. Nice try.

Anonymous
#606185
@Simon

You're an ***.

Anonymous
#264305

The only thing that EVER covers a lost item is INSURANCE. Warranty or "plans" ever do.

And Best Buy/Radio shack/ or your good ole mall kiosk will tell you whatever you want to hear to make a sale. You have to go to AT&T, verizon, Sprint or T-Mobile for good service.

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Review
#228391 Review #228391 is a subjective opinion of poster.
Service
Best Buy Replacement

Would not replace a protector for ipod screen | Best Buy review from Tucson, Arizona

I bought a protector cover for my ipod. After reading directions. I tried to put the protector on my ipod. The directions indicated you use the cloth provided. When I did so it left a smudge on the adhesive side of the protector. I tried to return the kit. They would not exchange and I had to purchase another one. I am out $30.00 and still not sure I will be able to install it correctly. They offered no assistance. This is not good customer service and I am very diappointed. I have purchased many items from Best Buy and this is the first time I have been displeased with my service.
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2 comments
Anonymous
#266101

If you purchased a zagg sheild, register it online. Send an email or call zagg that it has not been installed correctly.

They will send you a new one and you send the old one. This does not happen every time but its worth a shot.

Anonymous
#264593

They aren't going to take a $30 loss because you're too retarded to use a screen protector correctly.

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Review
#228186 Review #228186 is a subjective opinion of poster.

Same problem with my computer and after warranty runs out they told me to buy an extened warranty | Best Buy review from Glendale, California

Took my daugther's laptop for repair three times for the same problem, Three times they replace the power cord. Today I refuse to accept it. I told them that The power cord should not stop working every 4 months, sometime else is wrong with the computer or the power cord is defected. They said we had our best people look at it and it was the power cord. I continue to tell them that I should not have to continue to replace a power cord every 4 months. They told me to either take my computer or just abandon it, because we did all we can do, it is working.
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1 comment
Anonymous
#264028

So what's the problem? They fixed your computer.

Refused to accept it? That's precious. What did you think that would accomplish?

Did you think they were going to go get a brand new one off the shelf for you so you would save them the trouble of recycling yours? You're funny.

Review
#228058 Review #228058 is a subjective opinion of poster.
Loss
$700

Best Buy in Marin City, CA Sucks!

I bought a new washing machine from Best Buy in Marin City CA. I took advantage of their installation. While installing the new washing machine, they disabled our clothes dryer. The installation crew, pulled our dryer out from undercounter space and in the process shredded the flexible exhaust connector. When I called Best Buy to schedule someone out to fix the appliance they damaged, all they would say is, "I will have to file an insurance claim". They would not say when or even if someone would fix the problem they created. When my husband pulled the washing machine out from the undercounter location, he found the operations manual taped to the top of the machine! Bad installers, Bad customer Service and down right *** service. Don't buy anything from Best Buy. They do not deserve your money when they treat you like ***!
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Review
#228022 Review #228022 is a subjective opinion of poster.
Service
Best Buy Installation

Use extreme caution when buying a gas range from Best Buy

We purchased a gas range from Best Buy and arranged for delivery on Friday March 18, installation and pick-up of the old range on March 19. After receiving two calls to be sure we were home on Friday we got a call to say it was not on the truck. After raising a ruckcuss they finally delivered it Saturday morning. But the install guy has not gotten here yet - 3 PM and waiting. So, unless you have no life or want to wait multiple days / weeks (yet to be determined) to get a gas range - DON'T get it from best buy
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1 comment
Anonymous
#713619

They suck!

Review
#227589 Review #227589 is a subjective opinion of poster.
Service
Best Buy Installation
I've heard all the friend-of-a-friend horror stories about Best Buy and the Geek Squad and never paid too much attention as I don't normally shop at Best Buy because their prices are so high. I didn't have a lot of choice this time as the product I bought was a cell...
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5 comments
Anonymous
#267073

So Shelly I guess youre one of those people that buys a car gets a flat then crys rape at the dealer.

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Review
#227468 Review #227468 is a subjective opinion of poster.
Loss
$40

Pre-order not full filled | Best Buy review from Washington, District Of Columbia

I pre-ordered the game "Home Front" for my X-Box 360. With the pre-order of "Home Front" from Best Buy a free headset was offered. On the 15th of March I went to pick up "Home Front" and the head set. I stood in line for sometime. When waited upon I was told they were all out of headsets and would not be getting any more. I was told I could take the game as is or get my deposit back. I chose to get my deposit back. The store I use is located in Fort Smith Arkansas.
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Review
#227070 Review #227070 is a subjective opinion of poster.

I hate best buy!

Purchased refrigerator with extended warranty. Contract has provision for replacement after 3 service calls. Since purchasing we have had to have the unit repaired more than a half dozen times. This time when we scheduled a service call after the customer service agent insisted that we had to prove that the service calls had happened, a supervisor named Nathan got on the phone and assured us that a technician would come out today (3/16/2011) and confirm that the unit was broken and Best Buy would replace the unit at fair market value. The appt. was scheduled for 8:00 a.m. to 12:00 p.m. The technican called this morning confirming a repair (not replacement) appt. for 2-4. We have been unable to resolve this issue with Best Buy. They acknowledge that there have been many service calls but insist that they do not have to replace the unit. Other than just the inconvenience of not having a working refrigerator with 9 people living here, we have incurred hundreds of dollars in spoiled food. And please visit the site http://apps.ihatebestbuy.com/blog
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2 comments
Alan C
#314466

Your plan's "no lemon" policy does not apply to any mfr service. that's why you're screwed with multiple service calls. You were had.

Anonymous
#266100

Depending on when you purchased the policy, certain plans covered food spoilage. 200$ I believe.

I would call the geek squad number and speak to them. They should stand by the "if we can't fix we'll replace" motto.

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Review
#227024 Review #227024 is a subjective opinion of poster.
Service
Best Buy Replacement
Loss
$1500