Best Buy Reviews and Complaints
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Insignia tv bought at best buy 37" no good
I awoke to the smell of smoke after dozing off while using my oxygen. my three year old 37" insignia tv screen was black, and smoke was pouring out the top of it. I of course immediately unplugged it and took it out of the house. I called insignia, giving them a list of numbers from the label on back of the tv. They told me there was a recall, referred me to best buy who sent me a box to send it in to them for a voucher for $500. Turns out the recall was for the 26" model only. When I asked why I couldn't expect some recompense for the 37" having the exact same problem I was simply told "sorry". The local Best Buy where I bought the set was also "sorry" I hadn't bought the 4 yr. warranty.
Sound is bad, sent it out no tv for weeks | Best Buy review from Norfolk, Virginia
The insignia 26" tv has a stuttering audio problem. Because it is intermittent the Geeks could not replicate it. I asked for a replacement. They would not honor my request an said that they would send it back to Insignia. I await their response. This is on warranty and I expected Best Buy to honor that warranty. I was told that if I had purchases a plan, I would have had better service. Why should I spend more than $100 on a service plan when I was told that the Insignia has 2 year Warranty. I recommend that Best Buy be avoided.
Best Buy = Worst Buy
I bought a computer at Best Buy and declined all additional stuff they were trying to sell (geek squad etc..). The computer was at $699 and that's what I paid with the Best Buy credit card. 1 week later, I returned the computr. The CD ROM was not working. Whn I returned the computer, I realized that the sales rep at discounted the computer by $19.99 to add the geek squad for $19.99 so that the price was the same than what I expected but I had to pay for a monthly fee for the geek squad. The Mission Valley manager refused to reimburse me the $19.99 for the geek squd even though I returned the computer (I bought a Sony online instead) and even though I had not ordered that service in the first place. 2 months later, I still have not been reimbursed the $19.99!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! After talking several times to supervisors on the phone, making a phone complaint. I was already told 3 times that the reimbursement has been issue yet the credit card has still a balance of $19.99 that I need to pay if I don't want to be charged interest! BEST BUY=WORST BUY. Will never buy there anymore. Ah, on the phone, I was told that the store manager should have never refused to rimburse the computer and not the Geek Squad S--- that I never used or ordered!
Bestbuy has crapy customer service | Best Buy review from Winnipeg, Manitoba
My Xbox 360 overheats 2 time,the second time i go to touch the system and ouch it is really hot now i can smell the xbox burning inside so i said i will get everything ready in the morning, so the morning comes and i unhook my HDMI cable and its all melted inside the 360 :( , now tuesday night i took it in to Bestbuy and the woman tells me that she thinks that i will be seeing a brand new system so i am thinking cool cool, now today i get a phone call telling me my system is at Bestbuy now i am thinking, so i get to bestbuy and the woman starts telling me that the people that where working on my system said there is nothing worng wiht it, now i ask the woman if they even opened the xbox 360 and she said they did not, now just that HDMI input thing is Burnt now imagen what the internal are gona be like, so hear i am pissed off, the costomer service did not want to even help me at all, i ended up buying a xbox 360 250 gig from Game Stop they where nice .
Managers unfit to run the store | Best Buy review from Jersey City, New Jersey
East Brunswick, NJStore sold me broken item,asked me to come in and place order for replacement, when visited store, manager was pissed to come out of the office so she didn't perform the exchange, asked me to leave the store because insisted. when called store manager,he refused to come to the phone. told him I know CEO Brian Dunn, he hang up the phone. went to different store and exchanged product. Since, i have retuned any Best Buy item I could and will never shop BestBuy again. Oh, my calls to Brian Dunn went unanswered. ASK their own employees, they tell you not to shop there.
Best Buy Manager
Best Buys online chat help personnel was far from helpful!
I spent 2 weeks looking at computers to decide which laptop I wanted to purchase. This morning I went online and finally decided on one at Best Buy; but first I wanted a couple of questions answered through there online chat. I had the unfortunate pleasure of speaking with "Dahnelle". They were incredibly rude and defensive through out the entire conversation. Every time I asked a question, I received an unsatisfactory response. I tried to explain we were talking about 2 difference things. Instead of listening to what I was asking the individual got mad, sent me the following message and hung up (disconnected from chat). "Dahnelle: If you know all the answers why are you asking us?" If it were not for the kind man who answered the phone when I called the 1800 number, best buy would have surely lost a $700 sale just because of one cranky employee.
Best Buy Extended Warranty Plan A Lie
I bought a LG ZENON cell phone at Best Buy and was told by the salesperson that it is a good idea to get the Best Buy's Extended Warranty Plan. The salesperson said no matter what went wrong with the cell from the slide mechanism, the screen and even the battery " Everything is Covered ". A year latter and now my LG Xenon phone which is a touch screen started getting blurry at the top of the screen, about a 1/2 inch... but it progressible got worse to take up 1/2 the screen. Did you know you have to have the phone box to be able to return it? Finally found mine, brought the phone back... and was told the extended plan does not cover that problem. its a touch screen, looks like if you touch the screen thats considered you damaged the screen. So much for the extened Warranty plan they get you to buy. Oh, more good news if the sliding mechanism had not worked the warranty would not have covered it either. News to me. Got the supervisor and manager involved. All agree yet do they know the working of the cell phone and how they can break down? Or is this a common problem and soo many people have returned their phones and they are losing money on the plan or is this what they do to every customer trying to redeem the plan that they payed good money for. WILL NEVER SHOP AT BESTBUY EVER AGAIN!!! BUYER BEWARE!!!
Best Buy Manager
Best Buy refuses to honor the extended warranty I purschased from them.
I purchased my laptop and two year warranty at Best Buy in Oct 2009. A couple weeks ago I noticed that the monitor seemed loose. I picked it up and the hinge was broken. I took it to Geek Squad and they instantly claimed accidental so they won't cover it. I left and a week later I took it back with my boyfriend. A couple days later they notified me that they won't fix it due to an accident. My boyfriend was on the phone for two days getting the run around. One phone call was a 3-way with him,corporate, and the store manager. They won't budge. I filed a complaint with their corporate office and two complaints with the BBB. After talking to a few others they gave me their opinion that Best Buy is known for horrible customer service. Why am I the only person that didn't know that? I told them in my email that I will NEVER step foot into a store or purchase online. I am appalled at how horrible they treat customers and they need to be shut down. I don't have my laptop back and I am worried that more damage will be done that they won't claim. I just want my laptop back but I'm not giving up just yet. They have NO idea who their messing with. I will never buy a laptop again either. Laptops dont like me.
Installation of refrigerator | Best Buy review from Reston, Virginia
I bought a refrigerator from Best Buy. The delivery person brought into my house plugged it in. He turned one adjuster and said thats the best he could do and left.I am not please wiyh their delivery standards. Iam not pleased with their more or less I don' really care attitude .If they don't want to do their job FIRE THEM.If I had people representing me *** that they would not last a day.No calls to checkon them so myhey do what they want to do and how they want to do it. I will never buy another thing from Best Buy with the attitude these people had .If something goes wrong I WILL SEE YOU IN COURT Thank you Edward Thacker
Best Buy Installation
Best Buy Doesnt care for their customers K60 IJ issue
Please exuse me for my grammar it may not be correct, 1 year ago from last december I recieved a k60 ij laptop for christmas bought from BEST BUY in jackson michigan, At first I enjoyed the laptop but it had some problems that I noticed a week later The problems were that the screen was blacking out if I moved the laptop slightly or greater and the mouse pad was not sensitive and almost impossible to maneuver, So since it was under 30 days of warranty i dropped it off at my local best buy (where it was purchased) they shipped it out and I got it back about a week later. When I picked it up and went home I noticed major and minor scratches on the top of the screen. Even though I was upset I continued on and booted it up first thing I noticed was a black screen that said something about a cable, but a few seconds later it continued on to booting up I logged in and noticed it wasnt genuine!!!! So I looked on the bottom of the computer for the windows 7 sticker and it was missing the only thing I seen was 1 sticker unlabled with a long number.. So I called best buy they said it wasnt their problem and said I should contact Asus I did that and the instruction I recieved wasnt' very clear because they had an indian accent and I am not the best at understanding other accents no offense intended, After some more talking and waiting I was told they couldnt do anything so there wasnt anything I could do, I called many times trying to see what I could do but it came clear to me Best buy doesnt care I told my dad and he tried to talk them but they wont do anything. I continued to use my laptop ungenuine windows 7 until I needed to factory restore it which was january 12th 2011 now it wont restore I ordered a CD from Asus that should recover it but the other day i recieved a call from best buy saying they cant fix it it has been at best buy for months I just want my money back Best buy is a big dissapointment I now stress that Best Buy is a bad place to shop and strongly tell others the bad customer service I've experienced, Why would a multi million maybe billion dollar company care about a customer, Best buy still has my laptop as of now they aren't doing anything with it I dont even want it back as it is useless I am more than mad and cant express myself appropriately for a community website I strongly discourage buying from Best Buy and I am through with laptops as they have all failed me.
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