Best Buy Reviews and Complaints
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Best Buy- lies about service, then says buy a new product
I purchased a camera at Best Buy a year ago. I was told by the sales person that if I buy the Geek Squad warranty I would be covered for any reason for four years. He also stated that all of the repairs are done in house. I fell for both lies. My camera's auto focus stopped working. I took it to the Santa Rosa, CA store where I purchased it. I was told they ship them out and I would have it back in 4-6 weeks! Since then, they have sent my camera off, received it back, discovered that no one had looked at it and sent it away again. It will be a month on Tuesday and STILL no one has repaired it. The technician got it yesterday 04-15-11. I dropped it off 03-19-11. The Geek squad agent I spoke with last week told me that I should buy a new camera! Isn't that why I bought the warranty? I spoke with a manager who also told me to buy another camera and if I wanted he "Might" be able to credit me back for my old camera, without the restocking fee. What a guy. Never buy from Best Buy unless you have done your research. Don't get the warranty. Never go through Geek Squad. I will be telling everyone I meet. I have the email the girl sent about the mix up. I will be happy to post that also.
Unopened Wireless Return | Best Buy review from Chicago, Illinois
Best Buy would not let me return a wireless router because it was 30 days past the date of purchase. Unopeded still in plastic. OK I get that. So give me store credit right? NO. Can't do that either because they decided to discontinue this item. Unbeliveable. I despise this store as it is and this just made me livid. Not only will I not go in the store again I will be sure to announce to the world how much they suck and their customer service skills are pathetic. Managers don't give a *** and they are all 20 something years old with no skills dealing with the public.
I just returned from Best Buy Union Square in NYC where I purchased an EZip1000 last August 2010. I've the receipt images attached. I'm very very upset because I purchased this item there because it would be easily serviceable and batteries easily purchased. The...
Don't purchase an Ipod from Best Buy, go straight to Apple
I purchased an Ipod Nano 6th Generation, April 14, 2011 and just finished setting up my playlist when I dropped the Ipod 3 to 4 feet onto my hardwood floor and the screen broke. Best Buy said they could not give me another Ipod & I should have gotten the extended warranty. I never used the Ipod. They said there was nothing they would do. I tried the Apple Store, located at the mall. The store looked up my registration up and gave me a new Ipod and I purchased a nice rubber case that would protect the Ipod. REGISTER YOU PURCHASE
Whirlpool Range (Model WFE381LVQ) | Best Buy review from Victoria, Texas
Purchased on Sept.27,2010 at Best Buy, Victoria, Texas...Oven would not heat properly at temp. you set for baking. Technicians have been out 5 times since then & tells me everything is working fine..Took pictures of food baked to prove it was still raw in middle, overdone on edges in front & not cooked enough on back of food..Asked for a new range,but was told no from Whirlpool mfg., but range is still under warranty..Will charge for any other service call..changed control board, sensor and still not baking properly. When setting temperature at required setting for that food, it is not baking at the temperature that was set. Also talked with Best Buy and they will not do anything either. No more Best Buy or Whirlpool in my home!!!
Insignia tv bought at best buy 37" no good
I awoke to the smell of smoke after dozing off while using my oxygen. my three year old 37" insignia tv screen was black, and smoke was pouring out the top of it. I of course immediately unplugged it and took it out of the house. I called insignia, giving them a list of numbers from the label on back of the tv. They told me there was a recall, referred me to best buy who sent me a box to send it in to them for a voucher for $500. Turns out the recall was for the 26" model only. When I asked why I couldn't expect some recompense for the 37" having the exact same problem I was simply told "sorry". The local Best Buy where I bought the set was also "sorry" I hadn't bought the 4 yr. warranty.
Sound is bad, sent it out no tv for weeks | Best Buy review from Norfolk, Virginia
The insignia 26" tv has a stuttering audio problem. Because it is intermittent the Geeks could not replicate it. I asked for a replacement. They would not honor my request an said that they would send it back to Insignia. I await their response. This is on warranty and I expected Best Buy to honor that warranty. I was told that if I had purchases a plan, I would have had better service. Why should I spend more than $100 on a service plan when I was told that the Insignia has 2 year Warranty. I recommend that Best Buy be avoided.
Best Buy = Worst Buy
I bought a computer at Best Buy and declined all additional stuff they were trying to sell (geek squad etc..). The computer was at $699 and that's what I paid with the Best Buy credit card. 1 week later, I returned the computr. The CD ROM was not working. Whn I returned the computer, I realized that the sales rep at discounted the computer by $19.99 to add the geek squad for $19.99 so that the price was the same than what I expected but I had to pay for a monthly fee for the geek squad. The Mission Valley manager refused to reimburse me the $19.99 for the geek squd even though I returned the computer (I bought a Sony online instead) and even though I had not ordered that service in the first place. 2 months later, I still have not been reimbursed the $19.99!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! After talking several times to supervisors on the phone, making a phone complaint. I was already told 3 times that the reimbursement has been issue yet the credit card has still a balance of $19.99 that I need to pay if I don't want to be charged interest! BEST BUY=WORST BUY. Will never buy there anymore. Ah, on the phone, I was told that the store manager should have never refused to rimburse the computer and not the Geek Squad S--- that I never used or ordered!
Bestbuy has crapy customer service | Best Buy review from Winnipeg, Manitoba
My Xbox 360 overheats 2 time,the second time i go to touch the system and ouch it is really hot now i can smell the xbox burning inside so i said i will get everything ready in the morning, so the morning comes and i unhook my HDMI cable and its all melted inside the 360 :( , now tuesday night i took it in to Bestbuy and the woman tells me that she thinks that i will be seeing a brand new system so i am thinking cool cool, now today i get a phone call telling me my system is at Bestbuy now i am thinking, so i get to bestbuy and the woman starts telling me that the people that where working on my system said there is nothing worng wiht it, now i ask the woman if they even opened the xbox 360 and she said they did not, now just that HDMI input thing is Burnt now imagen what the internal are gona be like, so hear i am pissed off, the costomer service did not want to even help me at all, i ended up buying a xbox 360 250 gig from Game Stop they where nice .
Managers unfit to run the store | Best Buy review from Jersey City, New Jersey
East Brunswick, NJStore sold me broken item,asked me to come in and place order for replacement, when visited store, manager was pissed to come out of the office so she didn't perform the exchange, asked me to leave the store because insisted. when called store manager,he refused to come to the phone. told him I know CEO Brian Dunn, he hang up the phone. went to different store and exchanged product. Since, i have retuned any Best Buy item I could and will never shop BestBuy again. Oh, my calls to Brian Dunn went unanswered. ASK their own employees, they tell you not to shop there.
Best Buy Manager
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