Best Buy Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Best Buys price match policy sucks
Best Buys touts their price match policy as a reason to buy from them. Just bring in the paper where you saw it cheaper and they will refund the deference and more. I recently bought a camera and in order to take advantage of a saving on a lens I had to buy a package. 2 days later the same package was 50 dollars cheaper in a local store. Best Buys response " we don't price match packages" although it was the same package they sold me. I think this is underhanded to a point of a scam by Best Buy.
Best Buy Rudeness
I needed a Mac cable so I walked into the Minnetonka, MN location of Best Buy with my laptop under my arm. I asked the man at the entrance for a piece of marker tape (they use the tape so as not to confuse customer property with the store's inventor). He glanced at the laptop (2008 MacBook Pro) and said "You don't need a marker for that. We don't sell relics here", turned his back then laughed LOUDLY with two other employees. How do you they find these guys? Is there a stipulation that you must be void of courtesy to work at Best Buy? I try not to shop at Best Buy because the customer service is so poor, but I was in a rush for a VGA adapter and they were on the way. The adapter worked well as I gave a presentation (on my relic) to a University of Minnesota class filled with engineers and technical communication students. They are also consumers. I opened the presentation with "I just bought this adapter from Best Buy. Here's what happened when I walked in to their store..."
Sold me a bad tv | Best Buy review from Washington, District Of Columbia
i bought a insigna tv from best buy in nov. we took set to lake house and used it for 4 days. we disconnected tv (as adviced) and closed up house. the house is climate controlled.we return in april, reconnected tv. set was not able to get signal. finally after talking to geek squad the set got a picture. the problem was everyone was green. there was no red in set. we return to best buy for a exchange but manager was rude. best buy shipped the set away for repair. so now i have no tv for 30 days or more. read the details of your 2 year warranty.best buy does not stand behind their own brand, we will not buy from them again. beware best buy
Don't buy ipad 2 from Best Buy
i was told i had to pre-order ipad 2 and give $100.00 deposit and i would be contacted when arrived. i asked the girl how long the wait would be she said she didn't know. i said, "do you think it will be a month?" she immediately said, "NO!" Now Over a month later I'm still waiting. I called after 3weeks to see where i was on the list and was told there were 3 people on the list and i was number 1 so when they came in i would definitely get one so i said o.k. then i saw that another store had the model i wanted and asked them to call and see if i could have that one and they refused so i called and was told they were holding it for an event. so i called today because on the internet site it said they had my model in was told they didn't and when i asked where i was on the list-just to double check- i was told i am now number 4 of 5 people waiting. When i asked how i went from number 1 to number 4 the employee was rude and when i asked to speak to someone else she slammed the phone down in my ear and hung up on me. They are totally unprofessional and I can't understand why they are still in business-- i will make it my goal to close them down!!!
Advertising phone calls | Best Buy review from Mckinney, Texas
We have received two calls - less than 5 minutes apart from foreign call centers - during the dinner hour. We will not shop with you until you bring these jobs back to the U.S. Your call centers hang up before we can register our phone number for removal from your call lists. This is totally disgusting. We have our own business and pride ourselves with our customer service - all native Americans and of course English speaking. You are not saving dollars by using foreign call centers - you are losing a customer base that is totally disgusted with large corporations taking their customer base for granted. Even if we could understand what these people have to say, we would not be interested in their promtional dialogue.
Very poor customer service, they did not listen to your complaint. | Best Buy review from Elkhart, Indiana
Very poor customer service, did not listen to the problem, and did nothing to help resolve the problem. Manager was a joke,. Just wanted to sell software. Laptop had issues, Best Buy stated they found no virus but Windows7 corrupt and needed to be reinstalled for $ 130. No way, Laptopis only 4 months old. Was not happy, and stated so many times. Left unhappy. Took laptop elswhere, two virus found on laptop, and windows 7 was just fine. I wonder if they even looked at the issue. Will not do business with them again unless required with warranty, if forced to do so.
Best Buy had no Ipads - Deceptive Advertizing
After reading the Best Buy ad this last Sunday, I went to my local store to buy an Ipad2 that they said they had in limited quanities. The sales person said they did not have any in stock. I said your ad stated that you had them for sale today. They said their store did not recv any and neither did the Reno store. Just happens my son-in-law in Los Angeles, Calif went to 4 differnt stores and got the same story. These guys are real slime balls. I will never buy another item from that store..ever.
Never shop at best buy...Major rip offs!
CONSUMER ALERT!...... ATTENTION ALL POTENTIAL CUSTOMER'S!..NEVER SHOP AT BEST BUY! I went to Best Buy in Jordan Landing to purchase two big screen TV's, a muli speaker stereo system an other electronic items for my Yogurt Shop. I paid Best Buy the $99.00 fee for Geek Squad to come out to my shop and give me the estimate for all the wiring and all the electronic devices that I was interested in having installed. Little did I know, that when the time came to have it all installed, they would not answer my phone calls or emails. They had told me to give them a call before my drywall was installed, so that it would be easier for them to run the lines. Call after call...NO return message. Email after email...No return message. After waiting along two in a half months. I had to go through another company to get the job done. To This day, Best Buy refuses to refund my $99.00 fee that was suppose to go toward my install and purchase. I have made a trip to their store a number of times, and get the same young unprofessional management team, who yells at me and refuses to refund my money. Very hard nosed and unexperianced associates to say the least! I think it's just a matter of time that these jerks will be out of a job when the business goes under due to all the customer complaints. So stay away from BEST BUY at all costs. Unless you want to feel taken advantage of.
Best Buy Black Tie is a load of ***
The sales clerk sold us on the Best Buy Black Tie Protection telling us that it was so superior to ALL other protection plans because they covered EVERYTHING expect loss. He told us that we had to recover the phone at all costs, he even went so far as to tell us that if it fell in the toilet we had to fetch it. The clerk (with the big, huge, ear lobe expanders) said they would replace it no matter what. Guess what, my husband dropped his $600 phone in a puddle. I figured no big deal, we have insurance, guess what!! Surprise, that clerk with attitude told me in such a snotty manner there was no way they would even look at a phone with water damage. When I challenged her she said that if I knew the name of the clerk that "lied to us" she would have him clarify his statements. This is *** we pay over $30 per month for our insurance and now we still have to pay over $600 for a new phone. Oh but, we could for ONLY $150 buy a "loaner phone" this is bull. Don't buy into the black tie protection. Go directly to whatever service you want ie sprint, verizon, att, etc.
Got me twice,Shame on me! | Best Buy review from Pittsburgh, Pennsylvania
Well first time was shame on them. Second time is shame on me. First they could not deliver an undamaged AC Unit. Then even after I had paid for one they said they were out of stock and would not get anymore until next season. At that point I had to get a refund. The whole ordeal took over two months. Well today after waiting in line (I was the first person) for the store to open so that I could get an IPad that were advertised as "limited quantity" I was told they had none. I was asked to fill out a form and would be called when they arrived. OK so far? Well next they wanted one hundred dollars down and could not say when or even if they were getting them at all.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Best Buy? What happened? What can we help you with?