Best Buy Reviews and Complaints
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Black Tie Warranty Not worth the paper its printed on | Best Buy review from Evergreen, Colorado
I bought a computer from Best Buy, and I also bought the Black Tie warranty because it was an expenive computer. Less than a year later the computer is not working, and best buy refuses to honor the warranty, and they also voided the warranty. Worse yet, they refused to give me a refund for the cost of the warranty, which according to thier own paper work I am entitled to. They are thives, and rip off artists, and I wont be going back. At a time when the economy is down the tubes, and consumers are holding on to every penny you would think Best Buy would appreciate it when someone spends money in thier store.
Best buy service is a joke.
Called for service on my TV. Was given a window of 12-4pm which was fine. Tech called in the AM & asked to move up app. to 11-1pm fine again. I left work at 12:15 with the thought that he would be closer to the 1pm time. @ 1:30 i called to see where he was & was told that my window was 12-2pm. Asked nicly for a manager & I was told in so many words that I'm a lair. Explained myself to this manager about the tech moving up the time but was told that i was just looking for an earlier window. I don't lose my cool but this arogant *** pissed me off.
Best Buy sold us a GE 4.1 Colossal Capacity Washer is a Colossal piece of ***
This GE washing machine is a piece of garbage. It leaves lint on and all over everything and this lint really shows up on darker clothing. It is very difficult to get it off or out, because of the super spin cycle sucks the lint into the fabric. I do not use powder detergent so it's not detergent residue. It must be the lint and old skin, deoderant or whatever and it's a terrible problem. BEST BUY won't do anything about it so I'm complaining to you, GE, Attorney General and will never purchase another thing from Best Buy either. They could care less and because we didn't buy the extended warranty they'll do nothing. (Consumer Reports says not to buy these things - that if the products are good - you shouldn't need them)
Bet Buy overcharged for a Lap Top Computer | Best Buy review from Lynnwood, Washington
I won't spend another dime at Best Buy! I bought a Compaq lap top that was tagged "on sale" at $279.95. I charged it to my Master Card. When I got out to my car I noticed that they had charged me $299.95. I went back and asked to talk to a manager. He said we should check the tag which, amazingly, now said $299.95. I asked to speak with the salesclerk and was told that he had gone home sick. Bottom line here is a convenient bait & switch. I kept the darn thing and just chalked it up to lessons learned! I tell you though, if Best Buy needs $20.00 that bad there is no hope for the American consumer.
Best Buy Manager
The squad is incompetent. | Best Buy review from Washington, District Of Columbia
Brought my machine to the local place in Stafford,VA. for a 'Blue screen' memory dump issue. Today was the 5th time! After replacing memory sticks 3 times, the first set at my cost, despite the machine is under warranty. During the first visit one of their "Managers" told me to order the sticks since they were out of stock. First he gave me the wrong part number, then he recommended 8 GB, the machine takes only max. 4 GB ! I'm dealing with idiots here. Pick up is tomorrow....I can't wait! They will screw up again, I see it coming. If so, names and case number will be posted here.
Worst Buy | Best Buy review from Baltimore, Maryland
I am extremely dissatisfied with Best Buy hereafter labeled as Worst Buy; they accepted my online order for a Samsung washer SKU 9282019 which they are STILL offering online for purchase. As soon as the order was submitted my American Express card was charged for the complete order and I was given a CONFIRMATION of the order and the delivery date. One month later the washer is UNAVALIABLE and the delivery date for the rest of the order is changed without any notification or explanation. Now I am left without a washer and apparently the only recourse I have is the BBB ; American Express and the Attorney General. Worst Buy is a roll of the dice maybe you will be lucky and everything will be fine …if not consider yourself warned. NEVER AGAIN will Worst Buy get my business!
Best buy cant order my replacement parts
best buy told me to call for a replacement part for my xbox that was under an extended warranty.So i called on April 10/2011 and after 5 times calling i still havent received my part.today is April 29/2011 it was only supposed to be 7/10 days.today i was told i would be rushed the part in 5/7 days. I dont believe them.they suck they suck they suck they suck they suck they suck they suck they suck they suck they suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck . .
No More Best Buy Bellevue
I went to the nearby BestBuy store to buy a refrigerator, since things have been fine there before. I gave the salesperson the width of the door the refrigerator had to be moved through, told him the model I was interested in, and asked if, with the refrigerator doors removed for delivery, it would fit the given dimensions. He said yes, no problem at all. He then wrote up the bill offering 18 months no interest. I mentioned that the BestBuy.com quote was 24 months, and I was told that the store and the .com site are two separate entitities and he didn't have to give me the 24 months. That was not right according to BestBuy corporate, and they revised the billing. Delivery day came, and the deliver man took one look at the doorway inside and said the refrigerator can't go through. The salesperson was completely wrong about the refrigerator dimensions. Because the old one was already taken apart for the delivery people, the new one had to go into the garage. Becasue BestBuy would not do anything to help, I had to pay a contractor to come and open the doorway while the food-filled refrigerator sits in the garage. I spoke to the store manager about trading to a model that didn't have the dimension problem and he said fine, but I'd have to pay any additional costs. Besides being arrogant, impatient, and rude, the store manager offered no assistance. If you shop at BestBuy, You're on your own.
Best Buy Manager
Bestbuy.com ...Order at your own riskâ€¦ | Best Buy review from New York, New York
I have placed an order with bestbuy.com last September. After about four weeks and numerous phone calls inquiring about the whereabouts of my ordered item (which cost about $200), the incompetent representatives still weren't able to give me an answer, and I decided to just cancel the order. The representative assured me that I will be getting the refund within a few business days. That did not happen. Long story short: after lots and lots of frustrating phone calls with false assurances, and just as many dropped calls, I filed a complaint with the FTC and with BBB. About 3 weeks after filing the complaint, BBB got me the full refund. So in full it took 5 Â½ months to get the refund. I have placed orders with many online companies and private sellers, but I must say BestBuy has been the worst experience because of their unreliable customer service. Needless to say, I will no longer be buying anything from this company.
Check Denied at Best Buy
I went to buy a HDTV at Best Buy. Everything went great until I presented a Corporate Check made out to Best Buy. Telecheck first denied the check saying the account has been blocked for four years due to fraudulent activity. I told them that their records must be all fouled up. The manager at the store did not have the authority to override their decision. I called back two hours later and said let's go through this one more time. This time they said to call Walmart Financial because there is an outstanding check. I told them to give me the name and address of the President of TeleCheck and I will write a formal complaint and copy Best Buy. These people don't know what they are doing! If I were Best Buy, I would look for a more reliable company.
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