Best Buy Reviews and Complaints
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Never shop at best buy...Major rip offs!
CONSUMER ALERT!...... ATTENTION ALL POTENTIAL CUSTOMER'S!..NEVER SHOP AT BEST BUY! I went to Best Buy in Jordan Landing to purchase two big screen TV's, a muli speaker stereo system an other electronic items for my Yogurt Shop. I paid Best Buy the $99.00 fee for Geek Squad to come out to my shop and give me the estimate for all the wiring and all the electronic devices that I was interested in having installed. Little did I know, that when the time came to have it all installed, they would not answer my phone calls or emails. They had told me to give them a call before my drywall was installed, so that it would be easier for them to run the lines. Call after call...NO return message. Email after email...No return message. After waiting along two in a half months. I had to go through another company to get the job done. To This day, Best Buy refuses to refund my $99.00 fee that was suppose to go toward my install and purchase. I have made a trip to their store a number of times, and get the same young unprofessional management team, who yells at me and refuses to refund my money. Very hard nosed and unexperianced associates to say the least! I think it's just a matter of time that these jerks will be out of a job when the business goes under due to all the customer complaints. So stay away from BEST BUY at all costs. Unless you want to feel taken advantage of.
Best Buy Black Tie is a load of ***
The sales clerk sold us on the Best Buy Black Tie Protection telling us that it was so superior to ALL other protection plans because they covered EVERYTHING expect loss. He told us that we had to recover the phone at all costs, he even went so far as to tell us that if it fell in the toilet we had to fetch it. The clerk (with the big, huge, ear lobe expanders) said they would replace it no matter what. Guess what, my husband dropped his $600 phone in a puddle. I figured no big deal, we have insurance, guess what!! Surprise, that clerk with attitude told me in such a snotty manner there was no way they would even look at a phone with water damage. When I challenged her she said that if I knew the name of the clerk that "lied to us" she would have him clarify his statements. This is *** we pay over $30 per month for our insurance and now we still have to pay over $600 for a new phone. Oh but, we could for ONLY $150 buy a "loaner phone" this is bull. Don't buy into the black tie protection. Go directly to whatever service you want ie sprint, verizon, att, etc.
Best Buy review in Pittsburgh, Pennsylvania: Got me twice,Shame on me!
Well first time was shame on them. Second time is shame on me. First they could not deliver an undamaged AC Unit. Then even after I had paid for one they said they were out of stock and would not get anymore until next season. At that point I had to get a refund. The whole ordeal took over two months. Well today after waiting in line (I was the first person) for the store to open so that I could get an IPad that were advertised as "limited quantity" I was told they had none. I was asked to fill out a form and would be called when they arrived. OK so far? Well next they wanted one hundred dollars down and could not say when or even if they were getting them at all.
Best Buy- lies about service, then says buy a new product
I purchased a camera at Best Buy a year ago. I was told by the sales person that if I buy the Geek Squad warranty I would be covered for any reason for four years. He also stated that all of the repairs are done in house. I fell for both lies. My camera's auto focus stopped working. I took it to the Santa Rosa, CA store where I purchased it. I was told they ship them out and I would have it back in 4-6 weeks! Since then, they have sent my camera off, received it back, discovered that no one had looked at it and sent it away again. It will be a month on Tuesday and STILL no one has repaired it. The technician got it yesterday 04-15-11. I dropped it off 03-19-11. The Geek squad agent I spoke with last week told me that I should buy a new camera! Isn't that why I bought the warranty? I spoke with a manager who also told me to buy another camera and if I wanted he "Might" be able to credit me back for my old camera, without the restocking fee. What a guy. Never buy from Best Buy unless you have done your research. Don't get the warranty. Never go through Geek Squad. I will be telling everyone I meet. I have the email the girl sent about the mix up. I will be happy to post that also.
Best Buy review in Chicago, Illinois: Unopened Wireless Return
Best Buy would not let me return a wireless router because it was 30 days past the date of purchase. Unopeded still in plastic. OK I get that. So give me store credit right? NO. Can't do that either because they decided to discontinue this item. Unbeliveable. I despise this store as it is and this just made me livid. Not only will I not go in the store again I will be sure to announce to the world how much they suck and their customer service skills are pathetic. Managers don't give a *** and they are all 20 something years old with no skills dealing with the public.
I just returned from Best Buy Union Square in NYC where I purchased an EZip1000 last August 2010. I've the receipt images attached. I'm very very upset because I purchased this item there because it would be easily serviceable and batteries easily purchased. The...
Don't purchase an Ipod from Best Buy, go straight to Apple
I purchased an Ipod Nano 6th Generation, April 14, 2011 and just finished setting up my playlist when I dropped the Ipod 3 to 4 feet onto my hardwood floor and the screen broke. Best Buy said they could not give me another Ipod & I should have gotten the extended warranty. I never used the Ipod. They said there was nothing they would do. I tried the Apple Store, located at the mall. The store looked up my registration up and gave me a new Ipod and I purchased a nice rubber case that would protect the Ipod. REGISTER YOU PURCHASE
Best Buy review in Victoria, Texas: Whirlpool Range (Model WFE381LVQ)
Purchased on Sept.27,2010 at Best Buy, Victoria, Texas...Oven would not heat properly at temp. you set for baking. Technicians have been out 5 times since then & tells me everything is working fine..Took pictures of food baked to prove it was still raw in middle, overdone on edges in front & not cooked enough on back of food..Asked for a new range,but was told no from Whirlpool mfg., but range is still under warranty..Will charge for any other service call..changed control board, sensor and still not baking properly. When setting temperature at required setting for that food, it is not baking at the temperature that was set. Also talked with Best Buy and they will not do anything either. No more Best Buy or Whirlpool in my home!!!
Insignia tv bought at best buy 37" no good
I awoke to the smell of smoke after dozing off while using my oxygen. my three year old 37" insignia tv screen was black, and smoke was pouring out the top of it. I of course immediately unplugged it and took it out of the house. I called insignia, giving them a list of numbers from the label on back of the tv. They told me there was a recall, referred me to best buy who sent me a box to send it in to them for a voucher for $500. Turns out the recall was for the 26" model only. When I asked why I couldn't expect some recompense for the 37" having the exact same problem I was simply told "sorry". The local Best Buy where I bought the set was also "sorry" I hadn't bought the 4 yr. warranty.
Best Buy review in Norfolk, Virginia: Sound is bad, sent it out no tv for weeks
The insignia 26" tv has a stuttering audio problem. Because it is intermittent the Geeks could not replicate it. I asked for a replacement. They would not honor my request an said that they would send it back to Insignia. I await their response. This is on warranty and I expected Best Buy to honor that warranty. I was told that if I had purchases a plan, I would have had better service. Why should I spend more than $100 on a service plan when I was told that the Insignia has 2 year Warranty. I recommend that Best Buy be avoided.
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