customer service store service customer geek squad phone manager order money people

Best buy sucks

On May 13th I placed a call to Best Buy at 10:30A.M. BEST BUY- 5311 SOUTH CALLE SANTA CRUZ TUCSON AZ 85746 (520-294-7660) As usual they have machines and i pressed 3 to speak with an associate, i waited 8 minutes until someone picked up the phone. The girl asked if she could put me on a brief hold? I told her that was fine, little did i know a brief hold means never. I decided to call on a different phone, leaving my other phone on the call, i called and waited 10 minutes someone picked up and hung up on me. next i called again but connected to Geek Squad where i asked to speak to the manager of best buy, he said he will get her for me. 10 Minutes later manager comes to the phone and i explained the problem, she says sorry and asked are you on another line? I can hear music, i told her i was waiting for one of her associates to answer that was 45 minutes ago. all i wanted to know was if i was able to get my home phone replaced because i had a warranty, and in the end i can not get the phone because they no longer sell it. THIS BEST BUY IS HORRIBLE WITH CUSTOMERS, WHY SHOULD I BE ANY DIFFERENT THAN THE CUSTOMER THAT IS STANDING IN FRONT OF THEM. JUST BECAUSE IM CALLING THEM ON THE PHONE DOESN'T MEAN I AM LESS OF A CONCERN...
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#237457 Review #237457 is a subjective opinion of poster.
Loss
$129

BEST BUY LOST MY 3 DAY OLD LAPTOP!!

Best Buy lost my 3 day old computer the end of January, it is now May 13, They still refuse to either give me a refund or another NEW in the box computer,, I have filed a Law Suit in Chattanooga TN, they have done this several times apparently previously... All i asked for was a refund of $1,500.00,,and I have all receipts or everything replaced New in unopened boxes...I filed suit for $5,000.00 in Hamilton County TN We appeared a week agon in civil court in front of Judge Moon and told Best Buy they need to either give me a refund or a NEW computer,,they still have refused to do either..
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#237382 Review #237382 is a subjective opinion of poster.

Best Buy - More like Worse Buy

After waiting for over 1 week to get service on my washer. the tecnician that they sent complained that the water in the washer had a smell. Well of course since I was told no one can come for a week the water would not drain. Well, he drained the water, told me he had to order a part (which he told me he took and told me not to use the washer) and left. Next thing I get a call from someone named Denise saying the because there is an "unhealthy work environment" no tech can come out to repair the machine. I spoke with a supervisor (Angela)who told me that no tech will be sent and that I had to get someone else to go and that they would reimburse me. I told her that since the tech drained it there was no smell and to have another person come out & check..Well she refused. First of all they created the problem by not sending some one right away and secondly their refusal to send another tech is a slap in the face for this customer. I will Never buy another product from Best Buy ever.
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1 comment
Anonymous
#284694

"BEST BUY - MORE LIKE WORSE BUY"

Oh that's original. I think you misspelled "worst"...at least I hope you did. Best Buy? More like big dumb head store, yeah!!!

Christ....

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#236854 Review #236854 is a subjective opinion of poster.

$1,000 order where is it....no clue | Best Buy review from Staten Island, New York

order 1,000 worth of appliances three weeks ago....called customer service for the last two weeks...put on hold, disconnected, we wont talk to you because the order is in your husbands name.....after being disconnected, onn put on hold for a great length of time.....as of today, they still dont know where my order is....couldnt care less i was cancelling a 1,000 dollar order nor offered to offer me anything for my inconvenience.....so i filed a complaint with their customer service complaint dept and what did they do PUT ME ON HOLD..... i hung up.....do not order from best buy on line or in store period......service is horrible nor do they really care where or how your appliances are being delivered....everyone just passes the buck......STAY AWAY FROM THIS STORE
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#236595 Review #236595 is a subjective opinion of poster.
Service
Best Buy Customer Care

Loud thumping music annoyed the *** out of me | Best Buy review from Gilbert, Arizona

Today I went to the Best Buy store on West Frye Rd. in Chandler, AZ to purchASE A NOTEBOOK for my wife. The loud thumping base coming from a demo area made concentration, or conversation, impossible. It pervaded the entire store. I compalined to several associates but it continued. It wasn't the first time. When I asked for a manager he responded with, "...oh, you mean the music." At that point I realized I needed to take my business elsewhere. I bought the notebook in the more professional atmosphere of Staples. I get enough of that offensive noise out on the road without tolerating it where I shop.
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2 comments
Anonymous
#346425

***

Anonymous
#287820

Lol you must be an old man.... Go shop at geriatric buy

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#236501 Review #236501 is a subjective opinion of poster.

Best Buy Worst Service

San Bernardino Best Buy. I went to get a new hard drive. When I asked to see the drive I was told it was the right one - smart assed attitude and I could not see it until I bought it. I bought it and guess what - it was the wrong one. They exchanged it and charged me to do so. When the drive was installed it had more than four bad sectors. It was sold as new not prior used. They do not do exchanges or refunds so it had to be mailed to the manufacturer. It has taken more than three weeks to change a hard drive. I could have ordered it elsewhere with a guaranteed four day shipment and saved half of the price. The item was over priced. The service did not exist - rude, lacking knowledge and unsupported. They completely wiped my neighbors hard drive rather than fix it and now this. I will do everything I can to keep anyone from using this horrible store.
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1 comment
Anonymous
#283626

It sounds like computers aren't for you. Perhaps a nice coloring book is more your speed.

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#236321 Review #236321 is a subjective opinion of poster.
Loss
$100

Best Buy Electronic has poor customer service

BE AWARE !!! The Geek Squad Protection Plan is a waste of money. BEST BUY WAS NOT A GOOD CHOICE FOR MY COMPUTER PURCHASE! POOR IN STORE CUSTOMER SERVICE FOLLOWING UP WITH CORPORATE CUSTOMER RELATIONS A WASTE OF TIME. Although Damiana at Corporate office was a nice listener, my issue was not resolved. Sounds like she is just paid to apologize in a soothing voice but has no authority to solve issues. I was told there is noting she can do I needed to actually have 3 plus 1 more "qualifying" hardware repairs. Key word in the Protection Plan is "Qualifying". You can take it in many times and if they don't send it out it will not "qualify" as a lemon or a replacement. BE AWARE !!! The Geek Squad Protection Plan is a waste of money. It appears to be a way that Best Buy uses this as a means to get money for "backing up" the system before it is sent off for repair. Ways to sell soft ware and accessories like antenna that boost signals or new routers. this happened to me and still not repaired. Jan. 1 2011, new hard drive, New wireless card was what was needed so sent out again in March new hard drive and mother board replaced and not wireless card. I was told the computer would be scrapped and a replacement given. Not the case. Found out days later that it was back in repair for two more weeks.
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#236212 Review #236212 is a subjective opinion of poster.

The good and the bad | Best Buy review from Round Rock, Texas

I hate just as much when things get Misrepresented. I deal with those type of issues alot. I am an employee of Best Buy. I have seen great things with our plans and I have seen others things that I didn't always agree with but know that there are processes that go with it. I truly think they are a great service to our clients. I wish all of our employees were just as great but that's not always the case. I apologize on behalf of shotty employees and bad experiences. I try to always think of the best interest of my clients and do what I can to accommodate them, within my ability that is. I have not seen phones being exchanged by technology only. Our exchanges were on price point and luckily now, our phones are phasing out of the month long insanity and is going to rapid exchange. I've seen some phones take 4 days and others come next day. Unfortunately we had a contract with 3rd party repairs centers which had to be fulfilled before changing. And I'm glad! It will make at least the phone repair process alot better. We try new things as a company to see what works and does not. It is a process, and takes time, but we are truly here to get our clients all the technologies they want and to protect their investments. This may not change anyone's mind, but you do need to know that there are Best Buy employees that are out they who do care about their clients and the product and services they sell.
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1 comment
Anonymous
#282985

"I try to always think of the best interest of my clients and do what I can to accommodate them"

Then why not have a big sign that says "You will get better prices and customer service at newegg.com and amazon.com. Please use our store as a showroom only"? That would truely be in the best interest of the customer.

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#236111 Review #236111 is a subjective opinion of poster.
Service
Best Buy Deal

BestBuy is NOT a Honest Company | Best Buy review from Lawrence, Kansas

I purchased a set of washer and dryer from the BestBuy. The set was severly damaged during shipping (The store is about 9 miles from my house). Then, I asked BestBuy delivery personnel not to bring the damaged products into my house because I the damages were too serious (operation panel was borken into peices and metal body was bent. The delivery persons said "BestBuy will give you another set for replacement, and we'll come pick up these [damaged washer and dryer] after you reporsted to BestBuy." Never. Never trust BestBuy. BestBuy never replaced the set, instead, they made us fixed the washer and dryer with the warranty we purchased....
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1 comment
Anonymous
#283057

You accepted the damaged item? Why didn't you refuse delivery?

OMG that is dumb.

I find it hard to have sympathy for you crying victim when you bent over and spread your cheeks for them. You should have told them to bring you a brand new, undamaged machine like you ordered.

Review
#235990 Review #235990 is a subjective opinion of poster.
Service
Best Buy Replacement
Loss
$1000
We bough 10 days ago a refrigerator, a stove and a plasma TV 3d 51", and we schedule (after a long process in your store) the delivering of the appliances and the mountain of the TV. Once the guys with the appliance arrived I showed to them the basement entrance, where...
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#235807 Review #235807 is a subjective opinion of poster.