Best Buy Reviews and Complaints
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Never again to Best Buy!
I have NEVER encountered such a lack of customer service as I did today. I wanted to get a new HD for my MacBook. I brought my old HD as a sample. I waited in the store for 15 minutes - still no help. I asked for assistance...nothing. I looked for a HD by myself and found one - I was unsure of the connections and asked a representative if this HD was compatible with my old one. He said yes. I asked if I could open the box and make sure that the connections are right - he said NO. I told him that if he is right and the connections fit, I will buy this HD. His answer was NO, you are not allowed to do that. Fine. I went to Computer Advantage and bought my drive there,. NEVER EVER WILL I GO TO USELESS BESTBUY again. - I have spent around 10.000 there (office supplies, PCs etc) No more....NEVER AGAIN. Best Buy is USELESS!!
I purchased a Blackberry in mid-December at the store in Wyomissing Pennsylvania. The selling point of the Blackberry over any other smart phone was the fact that Best Buy offered a replacement warranty, not a service warranty. They did not offer you a refurbished...
Best Buy Manager
Best Buy-Geek Squad rip off!
Best buy's reported company watchword is: "Thousands of possibilities" If this is so why has it been impossible to get them to stand behind their extended warantee. I have been unsuccessful in getting my computer fixed. I purchased an HP PC at the recommendation of a sales person since my laptop my only computer was going to be out of commission for two weeks. (It was being sent out to repair facility for repair) The HP PC has been in and out of the Geek squad repair service since November 2010 through June 2011, over 5 times for the same problem. I was sold Windows 7, new router, wireless booster, something new every time. Geek squad always finds a way to charge for something. I was told that I had to go back to Vista operating system by factory repair. Never should have had Windows 7 installed and besides Geek Squad Folsom CA store didn't install it correctly according to the Factory Geek Squad technicians. No two geek squad technician's agreed on what was needed to effect repairs on this computer that has never been functional for more than a month. Rude Geek Squad technicians. Corporate office ineffective. Only listen long enough to refer back to the offending store for assistance. No place to submit a formal complaint through corporate. I resolved my issue by going to Fry's Electronics in Sacramento and purchased a Lenovo PC. I will boycott Best Buy and HP for the rest of my life. It has been a nightmare!
BEST BUY DID NOT HONOR ADVERTIZED PRICE
went to Best Buys SARASOTA on Sunday 6/5/2011 to purchase a Palsma TV sales man was very frindley and helpfull when he recommed a samsung tv was at a sale price of $1249.00 I said ok I'll take the tv and audio dept sales manager said that was a tupe error and the price now is $2150.00 We complaine dlike *** but manager would not hourner the price this is bad business practice We wll never shop at best buys but will also complain to BBB. We have delt with Best Buys befor but never like this I think the store amanger is very rude.
Best Buy Manager
Decided to purchase an ipad 2 3G while in the US, and went to the Best Buy in Baltimore. I was worried about the name, "ipad 2 Verizon", so I asked if it would work in Canada--was assured that it would! I cannot buy a dataplan for this device in Canada, and now there is no way to refund the $800 spent on this purchase!! I tried exchanging it at Best Buy in Canada, but apparently they are not linked to the US??? I tried calling the US customer service, but they will do nothing for me. I am not impressed. I will not buy anything from this store again.
Refused to honor credit card for $.27 over limit. | Best Buy review from Palm Springs, California
went to Best buy to purchase GPS unit(Magellan 5045LM). credit card refused for $.27 overage! of course I did not purchase the $152.27 item. with customer service? like this you will soon go the route of Circuit CITY et al! and furthermore I found identical unit online for $10 cheaper. I think you know what you can do with your credit card. I have never missed or been late with payment,yet I am restricted to $150 limit. but this is ok. other retailers have identical items at competative cash prices. online retailers have much better prices and offer home delivery.
Best Buy Credit Card
We now own 2 isignia less than 3 years broke | Best Buy review from Tampa, Florida
we were always very loyal to best buy..but NO MORE! they suk at customer service..you spend thousands a year in a store that does NOT stand behind products they sell...the extra warrantys are a sham and they take forever to TRY to fix anything! I wont be shopping there again ever! in recent years i figure they took us for about 5000.00 in electronics that dont even work now...so our most recent purchase a sony product...because of the black cloud over my head it broke on the 90th day...we called sonys 800 number on mothers day,they answered and set us up with local tech who called and came to house and basically replaced it!! sony is the way to go!!
oct 2007 worst buy in brick,n.j.purchased lcd tv at full sale price.opened the box at home only to discover ripped/loose/used packaging and greasy fingerprints on screen,marred/scratched surfaces on cabinet,all pointing to an obviously used/returned tv. next day took...
Best Buy Sales Manager
I am a fool | Best Buy review from Denver, Colorado
I have purchased cell phones, desk tops, lap tops, printers, scanners, service plans etc. from Best Buy and each and every time their sales reps and customer service has been dismal. After being transferred twice during a telephone conversation today with Geek Squad and being placed on-hold for over 45 minutes because the "Geeks" knew less about the programs and products that they sell and service than I do...it finally hit me, I am a fool. I have lost thousands of dollars over the years, I've learned my expensive lesson, I will never purchase another product or service plan from Best Buy again.
Best Buy Sales Representative
Geeks squad Black Tie protection a joke | Best Buy review from Chicago, Illinois
I have a MacBook air and have brought it in 3 times to the Geek Squad, They have no knowledge of the product and don't honor the replacement program. I will never buy another product from Best Buy in my life. They have performed software and hardware repairs and refuse to aknowlegde the problem.never again will I set foot in that store anfd they are arrogant and I don't like them anfd they don't like me or my kids or my wife...I could go on and on but I spent way too much time on this ***
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