Best Buy Reviews and Complaints
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Best Buy Employee Calls Customer a *** + ***
125 18th Street Jersey City, NJ 07310 (201) 792-8399 I went to best buy today to buy a Desktop and Laptop. When I got to the computer section a employee approached me and asked if i needed help. I said "no". Same Employee comes back and I asked him a question on the processors. I asked if he know if it was a dual-core he said he did not know. Then walks away. I picked a laptop and he comes back and told me about Clear 4G . I asked how fast is the 4G he said " I dont know" then showed me a youtube video. He insisted I buy it and try it out. I said no. This is when he called me a "***" then walked away He then approached me again when I went to get a desktop. I asked him if there was and i7 desktops he said "no". Walked away and said *** Hole" He lied to me =( there were i7 desktops. Asus Once he called me an *** I walked out with my laptop. I had to get another sales associate to make my purchase. Employee name :Joven ( Not sure but I got a good description of him) Race : Looked Hispanic / Black Hair: Curly afo like He wore his pants baggy and had his pants below his waste. You could see his boxer when he walked. Shirt untucked. He also had a darker uniform pants than the other employees. Questions to Best Buy " Where do did you get this employee off the streets?" " Why dont your sales reps have basic knowledge on computers?" " Who do I contact to report this guy?" If best buy checks security cameras it will show he approached him several times. Each time told him I didn ot want the product / don't need his assistance. Can someone help me with this issue? I want to contact Human Resources or someone who can help me report him.
Terrible sales people in the TV department at Best Buy in Cary, NC! I went in to purchase an AV Receiver to use with my new TV I purchased a few weeks ago at another Best Buy. I was approached by a female associate and was asked if I had any questions. I asked a...
Best Buy Sales Manager
Best Buy in Lavaca, Arkansas - New htc-surround phone no help
i was given a phone for birthday 3-20-2011 bought on3-15-2011 and activated a week later.i overnite charge and phone dies on 2 calls or less of 10 + minutes.i took to best buy and asked for any help but told 'WE SELL NOT REPAIR OR REPLACE".YOU NEED TO RESOLVE YOURSELF !!.I AM IN NEED OF PHONE NOT BUY EACH MONTH.I WILL NEVER GIVE IN TO THIS TYPE OF ROBBERY.I ASKED FOR BATTERY,''NO' WAS THE REPLY.I WAS TOLD TO CALL HTC OR AT&T THEY MIGHT HELP BUT WE CANNOT!!!.i have never made over 3-4 calls a day and this phone is in car in daytime and inhouse on charge at nite.please tell me this phone can be used more than this!
Best Buys price match policy sucks
Best Buys touts their price match policy as a reason to buy from them. Just bring in the paper where you saw it cheaper and they will refund the deference and more. I recently bought a camera and in order to take advantage of a saving on a lens I had to buy a package. 2 days later the same package was 50 dollars cheaper in a local store. Best Buys response " we don't price match packages" although it was the same package they sold me. I think this is underhanded to a point of a scam by Best Buy.
Best Buy Rudeness
I needed a Mac cable so I walked into the Minnetonka, MN location of Best Buy with my laptop under my arm. I asked the man at the entrance for a piece of marker tape (they use the tape so as not to confuse customer property with the store's inventor). He glanced at the laptop (2008 MacBook Pro) and said "You don't need a marker for that. We don't sell relics here", turned his back then laughed LOUDLY with two other employees. How do you they find these guys? Is there a stipulation that you must be void of courtesy to work at Best Buy? I try not to shop at Best Buy because the customer service is so poor, but I was in a rush for a VGA adapter and they were on the way. The adapter worked well as I gave a presentation (on my relic) to a University of Minnesota class filled with engineers and technical communication students. They are also consumers. I opened the presentation with "I just bought this adapter from Best Buy. Here's what happened when I walked in to their store..."
Best Buy in Washington, District Of Columbia - Sold me a bad tv
i bought a insigna tv from best buy in nov. we took set to lake house and used it for 4 days. we disconnected tv (as adviced) and closed up house. the house is climate controlled.we return in april, reconnected tv. set was not able to get signal. finally after talking to geek squad the set got a picture. the problem was everyone was green. there was no red in set. we return to best buy for a exchange but manager was rude. best buy shipped the set away for repair. so now i have no tv for 30 days or more. read the details of your 2 year warranty.best buy does not stand behind their own brand, we will not buy from them again. beware best buy
Don't buy ipad 2 from Best Buy
i was told i had to pre-order ipad 2 and give $100.00 deposit and i would be contacted when arrived. i asked the girl how long the wait would be she said she didn't know. i said, "do you think it will be a month?" she immediately said, "NO!" Now Over a month later I'm still waiting. I called after 3weeks to see where i was on the list and was told there were 3 people on the list and i was number 1 so when they came in i would definitely get one so i said o.k. then i saw that another store had the model i wanted and asked them to call and see if i could have that one and they refused so i called and was told they were holding it for an event. so i called today because on the internet site it said they had my model in was told they didn't and when i asked where i was on the list-just to double check- i was told i am now number 4 of 5 people waiting. When i asked how i went from number 1 to number 4 the employee was rude and when i asked to speak to someone else she slammed the phone down in my ear and hung up on me. They are totally unprofessional and I can't understand why they are still in business-- i will make it my goal to close them down!!!
Best Buy in Mckinney, Texas - Advertising phone calls
We have received two calls - less than 5 minutes apart from foreign call centers - during the dinner hour. We will not shop with you until you bring these jobs back to the U.S. Your call centers hang up before we can register our phone number for removal from your call lists. This is totally disgusting. We have our own business and pride ourselves with our customer service - all native Americans and of course English speaking. You are not saving dollars by using foreign call centers - you are losing a customer base that is totally disgusted with large corporations taking their customer base for granted. Even if we could understand what these people have to say, we would not be interested in their promtional dialogue.
Best Buy in Elkhart, Indiana - Very poor customer service, they did not listen to your complaint.
Very poor customer service, did not listen to the problem, and did nothing to help resolve the problem. Manager was a joke,. Just wanted to sell software. Laptop had issues, Best Buy stated they found no virus but Windows7 corrupt and needed to be reinstalled for $ 130. No way, Laptopis only 4 months old. Was not happy, and stated so many times. Left unhappy. Took laptop elswhere, two virus found on laptop, and windows 7 was just fine. I wonder if they even looked at the issue. Will not do business with them again unless required with warranty, if forced to do so.
Best Buy had no Ipads - Deceptive Advertizing
After reading the Best Buy ad this last Sunday, I went to my local store to buy an Ipad2 that they said they had in limited quanities. The sales person said they did not have any in stock. I said your ad stated that you had them for sale today. They said their store did not recv any and neither did the Reno store. Just happens my son-in-law in Los Angeles, Calif went to 4 differnt stores and got the same story. These guys are real slime balls. I will never buy another item from that store..ever.
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