Best Buy Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Best Buy has cancelled 2 scheduled repair visits, terrible customer service
Our LG dryer died. We were told by outside LG repair that it will be totalled. We have made 2 scheduled repair appointments with best buy geek squad, where we had to *** from work & be home. Both were cancelled by Best Buy last minute. They will not give compensation for having to go to the Laundry mat. You can not get a supervisor, you are told they are not available & they will call you& they don't. Very unhelpful customer service. We feel that we are just being lied to. I would not purchase anything else at Best buy.
Buyer Beware | Best Buy review from Denver, Colorado
Went and bought a new 60" flat screen from Best Buy. They didnt have it stock and said for $99.00 they would deliver the new and and take the 57" old one and set new one up. New one arrives and they set it up. Then they look at old TV and say the old tv is too big for the van they have. One tech looks at his watch and says "Oh, it is after 2, good luck getting someone here today". I tell him "no, I paid for you too take this." Well, push comes to shove, they left and I called the store. I went through 4 people before demanding to speak to a manager who said he would get back mto me before he left at 8. Now mind you, I had to take half a day off and then this manager says he is not sure when they can get someone to pick it up, it may be a few weeks. By then I was hot and told them to come and get the new tv and that I was returning my purchase. After he sputtered a few words, they decided to refund the delivery fee. I will never buy a big item from them. NEVER! Product...4 stars Customer service..minus 4 stars
Total lack of organization | Best Buy review from Houston, Texas
purchased sound equip. to be installed by geek squad. on hold too long,poor execution of assigning service tech. poor records of service appointments. never showed up for third rescheduled appt. returned system to store for refund. sooooooo frustrated!never again!no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no never!
Never order online on bestbuy | Best Buy review from Las Vegas, Nevada
Never order anything online!!! because there is less chance that you will get it. They will take the order and will not ship it and when you call them they will tell you that they place your order as "backorder"!!! ridiculous!!!. They will not tell you that when you place the order. SO THEY CAN BLOCK YOU FROM BUYING THE SAME ITEM FROM OTHER STORES!!!THIS IS CHEETING!!!Never order anything online!!! because there is less chance that you will get it. They will take the order and will not ship it and when you call them they will tell you that they place your order as "backorder"!!! ridiculous!!!. They will not tell you that when you place the order. SO THEY CAN BLOCK YOU FROM BUYING THE SAME ITEM FROM OTHER STORES!!!THIS IS CHEETING!!!
Would not give me my printer without husband present | Best Buy review from Spokane, Washington
Was in store and paid cash for printer. They had to bring in from another location. Asked for my phone#, pulled me up in data base (based on previous purchase)and told me they'd email when printer ready for pickup. Got email, went to pick up and they wouldn't give it to me because the account was under my husband's name. He was not in the store with me at time of purchase. Said they could call him for authorization for me to pick up, but only at phone# on account which was our home# and he was at work. Would not attempt to problem solve.
Best buy extended contract run around
We purchased an extended service plan for 3 years for a high-def television-purchased on 12/17/2006 when the new contract came due - we purchased the 3 year contract for $338.13 - Rec'd Contract for 2 years instead of the 3 years. Went back to Best Buy in December 2010 - many times - they called Black Tie Geek Service - assured us it would be corrected and we would receive a new contract within 30 days - But - 6 months later and many, many hours on the phone with their lies that we would receive 2 contracts in the mail - Still waiting.... They have our money for 3 years - we have contract for 2 years. Needless to say we will never do business with best buy again....
I also went to my local best buy to buy a laptop with a free Xbox. I was told any Xbox over 700$ is eligible. I finally picked out the computer I wanted and the clerk was having trouble applying the promotion so he called over a manager. They then tell me oh the...
I purchased multiple items from Best Buy over the last several years. Items such as TVs, home entertainment systems, Computers, etc. Each item had the "no interest" promotion as long as monthly payments made on time and balance paid off by a specific date. I made...
Best Buy, Geek Squad Tech left my TV in parts
I bought a 42 inch LCD TV from Best Buy, with a "Warranty". Not one year later, it stops working, will not turn on, I had a technician out twice,he left with the TV torn apart, I called "customer service"finally get that part done, now the tech doesn't know, ordered a part TV is torn apart, called CS again, got the run-around, spoke Supv.Priscella no last name of course,tells me the Tech is coming Friday,I've already missed work twice, now I have to again,I will not buy another product from them.
Consumer deciving at Best Buy!
My son, a college student, saw a TV commercial about getting a free XBox when purchase a Windows 7 laptop for $699.00 or more. We decided to go to Best Buy in Yorba Linda, Ca and after spending 45 minutes with a specialist, we picked a $729 Sony laptop and he handed us the free XBox.Â The cashier couldn't package both in to subtract the XBox price in the total and called the floor manager " Lucy" who wasted another 20 minutes Â trying to process this transaction. Finally, she said that the Sony laptop we picked is not part of this promotion and we are only limited to HP & Acers brands. She said that the "specialist" should have known better and there is nothing she can do to change that. I found the Sunday evening manager to be clueless, arrogant, poss no problem-solving or customer service skills. She carries no business card and refused to give out her last name. She said we can call 800 best buy to complain if this is going to make us happy and walked off!!
Best Buy Cashier
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Best Buy? What happened? What can we help you with?