customer service store service customer geek squad phone manager order money people

Best Buy has cancelled 2 scheduled repair visits, terrible customer service

Our LG dryer died. We were told by outside LG repair that it will be totalled. We have made 2 scheduled repair appointments with best buy geek squad, where we had to *** from work & be home. Both were cancelled by Best Buy last minute. They will not give compensation for having to go to the Laundry mat. You can not get a supervisor, you are told they are not available & they will call you& they don't. Very unhelpful customer service. We feel that we are just being lied to. I would not purchase anything else at Best buy.
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#245196 Review #245196 is a subjective opinion of poster.

Buyer Beware | Best Buy review from Denver, Colorado

Went and bought a new 60" flat screen from Best Buy. They didnt have it stock and said for $99.00 they would deliver the new and and take the 57" old one and set new one up. New one arrives and they set it up. Then they look at old TV and say the old tv is too big for the van they have. One tech looks at his watch and says "Oh, it is after 2, good luck getting someone here today". I tell him "no, I paid for you too take this." Well, push comes to shove, they left and I called the store. I went through 4 people before demanding to speak to a manager who said he would get back mto me before he left at 8. Now mind you, I had to take half a day off and then this manager says he is not sure when they can get someone to pick it up, it may be a few weeks. By then I was hot and told them to come and get the new tv and that I was returning my purchase. After he sputtered a few words, they decided to refund the delivery fee. I will never buy a big item from them. NEVER! Product...4 stars Customer service..minus 4 stars
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#245125 Review #245125 is a subjective opinion of poster.
Loss
$99

Total lack of organization | Best Buy review from Houston, Texas

purchased sound equip. to be installed by geek squad. on hold too long,poor execution of assigning service tech. poor records of service appointments. never showed up for third rescheduled appt. returned system to store for refund. sooooooo frustrated!never again!no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no never!
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Anonymous
#304033

Judging by your complaint, it's clear you are right around 7 years old. I can't blame them for not giving excellent customer service to 7 year olds. Adults are the ones with the money and they tend to get better service.

Someday, when you're older adults will pay more attention to you.

Review
#245055 Review #245055 is a subjective opinion of poster.
Loss
$1000

Never order online on bestbuy | Best Buy review from Las Vegas, Nevada

Never order anything online!!! because there is less chance that you will get it. They will take the order and will not ship it and when you call them they will tell you that they place your order as "backorder"!!! ridiculous!!!. They will not tell you that when you place the order. SO THEY CAN BLOCK YOU FROM BUYING THE SAME ITEM FROM OTHER STORES!!!THIS IS CHEETING!!!Never order anything online!!! because there is less chance that you will get it. They will take the order and will not ship it and when you call them they will tell you that they place your order as "backorder"!!! ridiculous!!!. They will not tell you that when you place the order. SO THEY CAN BLOCK YOU FROM BUYING THE SAME ITEM FROM OTHER STORES!!!THIS IS CHEETING!!!
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Anonymous
#536845

The following, My final communication w/ Best Buy after they FINALLY assigned me a "Customer Care Lia son" Named Brendan.

MY RESPONSE FROM BEST BUY:

"I am sorry about the delay with your order; I am not sure why the shipping would be delayed like this. I am also disappointed about the poor service you received over the phone- we expect more from our representatives."

"I looked up your shipping information and see that your computer has shipped already and has a expected delivery date of Friday 8/17. Here is your UPS tracking number just in case: 1ZWxxxxxxxxxx"

I hope this helps!

-Brendan

Alright Brendan; The computer DID ship AFTER I spent HOURS on the phone with incompetent C.S. Reps. Most as, others on this board have found out, told me that your antiquated system could not even expedite the shipping (At my or your cost) without me canceling and re- ordering the unit. What... Wait another FOUR days to get it processed? Makes overnight shipping a little redundant doesn't it? Remember, It hadn't shipped yet.

No one could tell me where the unit was shipping from. If someone had told me Ohio, (Not California or China), I would have known that there was still a chance to receive it when needed as I live just one State away.

Brenden, I even had one rep. put me on hold to connect me to a supervisor just to come back IN A DIFFERENT VOICE and attempt answer my questions!!! When I finally realized this and called her on it, she told me "A supervisor would have told you the same thing"! I wish your people worked for my company just so I could have the pleasure of firing them. I am STILL amazed at that whole conversation.

The unit did arrive on the 17th, Thanks to UPS getting it from Ohio to Wisconsin in just 38 hours. Pretty impressive as my order sat unprocessed at Best Buy for over 90 HOURS!. Read the HUNDREDS of other posts expressing frustration with the same (OR WORSE) processing times and I find your apology confusing if not insulting. I'm obviously not an isolated case, and it seems your company is getting worse, not better. Your apologies and "disappointment" don't seem to be getting the job done, but that seems par for the course as far as Best Buy employees are concerned.

We used to enjoy and rely on the convenience of the "Big Box Store" as it was the only option to a one stop shop. Enter the Word Wide Web. You're NOT the only fish anymore. In fact, a pretty small one as the www is concerned. My little business seemed to mean nothing to Best Buy and it's employees, however at this point, Our future looks brighter than yours.

All I can do is share my experiences with every possible friend, forum, and contact. Did I mention our company is in Broadcast Media? Expect to be treated as we were.

Dean

POTH Services

Anonymous
#303174

I Agree!!! I ordered a laptop for my daughter's birthday that was supposed to be available in a nearby store for pickup.

Apparently not.

Then come to find out, it wasn't avaialable in ANY store in the surrounding area; however, my daughter's birthday was THAT DAY, so I was forced to cancel the order because they did not have anything comparable nor did they offer me anything better for the same price (even though the fraudulent advertising was their own) - they continued to hold the funds from my account, even though they showed the item as cancelled, so much so that checks started bouncing and they still refuse to release the funds. Best Buy is horrible and I will due all of my computer business with Micro Center from here on out and with Sears/JCP or some other entity for appliances.

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#244768 Review #244768 is a subjective opinion of poster.
Loss
$400

Would not give me my printer without husband present | Best Buy review from Spokane, Washington

Was in store and paid cash for printer. They had to bring in from another location. Asked for my phone#, pulled me up in data base (based on previous purchase)and told me they'd email when printer ready for pickup. Got email, went to pick up and they wouldn't give it to me because the account was under my husband's name. He was not in the store with me at time of purchase. Said they could call him for authorization for me to pick up, but only at phone# on account which was our home# and he was at work. Would not attempt to problem solve.
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3 comments
Anonymous
#404141

to comman sense (its "common" by the way) Like John says, it is a security issue. If you want someone else to pick up a product you purchased, you have to tell the associate so they can add their name.

If you purchased something, and some random stranger found your reciept or order number and just came in and said, "hey, im here to pick this up for my mom" and they just gave it to them, you would be pissed. so you cant have it both ways.

Anonymous
#303444

It was a security issue. Best Buy has no idea who you are and no clue you are married to the person who actually placed the order.

When a store pick up item is created, the employee asks the customer if they will be the one to pick it up. If it's going to be someone else (like a spouse) then the employee needs to know that at the time of placing the order. Sounds like you husband placed the order and assumed you could pick it up.

But if that's the case, what is stopping anyone else from picking up your merchandise? It's not bad customer service, it's a good security policy.

Kenneth
#303141

I don't know the whole story about why you are buying at BestBuy. I have learned through experience to check around.

I prefer Staples over BestBuy anytime.

My Mother had a simular problem. My family avoids BestBuy.

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#244743 Review #244743 is a subjective opinion of poster.

Best buy extended contract run around

We purchased an extended service plan for 3 years for a high-def television-purchased on 12/17/2006 when the new contract came due - we purchased the 3 year contract for $338.13 - Rec'd Contract for 2 years instead of the 3 years. Went back to Best Buy in December 2010 - many times - they called Black Tie Geek Service - assured us it would be corrected and we would receive a new contract within 30 days - But - 6 months later and many, many hours on the phone with their lies that we would receive 2 contracts in the mail - Still waiting.... They have our money for 3 years - we have contract for 2 years. Needless to say we will never do business with best buy again....
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#244720 Review #244720 is a subjective opinion of poster.
I also went to my local best buy to buy a laptop with a free Xbox. I was told any Xbox over 700$ is eligible. I finally picked out the computer I wanted and the clerk was having trouble applying the promotion so he called over a manager. They then tell me oh the...
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7 comments
Anonymous
#326956

I bought a laptop for my wife on July 23. She is an enrolled college student with a .edu email address. I didn't know the promotion at the time, so a $999 laptop with Windows 7 was purchased.

According to Microsoft, all participating dealers (Best Buy is listed) will honor the deal until September 3; no small print, no exceptions.

A week later, I called the store inquiring about the deal. They were very confused and unsure. I told them I would not drive 30 miles for only a chance. After 30 minutes on hold, they told me that everything checked out and an Xbox was waiting for me if I make the drive.

When I arrived, they then informed me that the deal was over (not true, according to Microsoft) and sorry and have a nice day. I decided to have a nice little chat with the store manager. She was very apologetic, but unwilling to honor the deal. Instead, we negotiated (for gas and time spent) and I ended up with a $40 store credit; not the best but better than nothing.

Let this post be a warning to anyone who is told that Best Buy will honor the deal until September 3. It's just not true and Best Buy is breaking the rules in the process.

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#244361 Review #244361 is a subjective opinion of poster.
Loss
$199
I purchased multiple items from Best Buy over the last several years. Items such as TVs, home entertainment systems, Computers, etc. Each item had the "no interest" promotion as long as monthly payments made on time and balance paid off by a specific date. I made...
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20 comments
Anonymous
#1809349

The same thing happened to me and I terminated my account with them. Scammers.

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#244359 Review #244359 is a subjective opinion of poster.

Best Buy, Geek Squad Tech left my TV in parts

I bought a 42 inch LCD TV from Best Buy, with a "Warranty". Not one year later, it stops working, will not turn on, I had a technician out twice,he left with the TV torn apart, I called "customer service"finally get that part done, now the tech doesn't know, ordered a part TV is torn apart, called CS again, got the run-around, spoke Supv.Priscella no last name of course,tells me the Tech is coming Friday,I've already missed work twice, now I have to again,I will not buy another product from them.
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2 comments
Anonymous
#303091

I forgot to mention their site... www.tek-smart.net

Anonymous
#303088

It is a good idea to always use a tech support company. I use these guys called Tek Smart. They have never failed me, but seem to impress me every time I use their services.

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#244351 Review #244351 is a subjective opinion of poster.

Consumer deciving at Best Buy!

My son, a college student, saw a TV commercial about getting a free XBox when purchase a Windows 7 laptop for $699.00 or more. We decided to go to Best Buy in Yorba Linda, Ca and after spending 45 minutes with a specialist, we picked a $729 Sony laptop and he handed us the free XBox.  The cashier couldn't package both in to subtract the XBox price in the total and called the floor manager " Lucy" who wasted another 20 minutes  trying to process this transaction. Finally, she said that the Sony laptop we picked is not part of this promotion and we are only limited to HP & Acers brands. She said that the "specialist" should have known better and there is nothing she can do to change that. I found the Sunday evening manager to be clueless, arrogant, poss no problem-solving or customer service skills. She carries no business card and refused to give out her last name. She said we can call 800 best buy to complain if this is going to make us happy and walked off!!
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Anonymous
#301862

She doesn't have to give anyone her last name. Its a personal safety issue. U could be pyschotic and find out her personal information on the internet

Anonymous
#301802

Why would you need her last name?

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#244243 Review #244243 is a subjective opinion of poster.
Service
Best Buy Cashier
Loss
$700