Best Buy Reviews and Complaints
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Bestbuy Black TIE | Best Buy review from Fairfield, California
I bought black tie protection like 10 months ago with bestbuy for my iphone4, at that time, i have been approached by the sale's person about the black tie protection plane, and the way he described made it look a comprehensive plane that covers everything except for theft. It sounded good yet expensive, more expensive than any other plans in insurance market, around 17$ a month. I bought the plane, cause i have been told that coverage includes exchanging my phone for a new out of the box one (box and accessories are not included, just the handset, for a 800$ worth phone at that time I really sounds appealing. i went last week to the shop, and asked about the exchange policy if i break the phone or my phone get damaged, i have been told by the sales person there, that yes they will exchange the phone for me but only with refurbished phone (OHH MY GOD that's how I felt) not new one. i have been given wrong misleading information when i bought the protection( what so called BLACK TIE), i feel so cheated and so *** now, paying around 170$ in payments for that coverage plan, and get at the end if needed refurbished phone that does not worth it at all. I i knew at the time i bought the phone, that if something happened to my phone i will be getting refurbished phone, i would have never ever ever think of buying such a *** deal. BESTBUT< you are the WORST worstbuy ever, this would be the last time i buy anything from you guys. SKAMERES
Best Buy (Worst Buy) Horrible Customer Service
After being in customer care (20+ years , rep, supervisor, trainer, director) Best (Worst) Buy proved over the last 2 days that the author of the book "Your Call is Not that Important to Us" was right. The call center in KY with there assistant to the supervisors like Chris, Cindy (she was the worst) and Theresa the supposed Consumer Relations person that put me on hold for over 30 minutes and then I'm transferred back to call center in KY. All I can say is Best Buy (Worst) has the most horrific after the buy service in the world.
Best Buy Customer Care
Run Away As Fast As You Can, Now!!! | Best Buy review from Haslet, Texas
Based on multiple experiences that have left me feeling the need to vomit this post came about for you to see. YOU HAVE BEEN WARNED!!! Has anyone ever held a contest to decide which Best Buy store is the worst? I did not think so and can't blame you. Why you ask? Because the Best Buy store on Heritage Trace Fort Worth TX is so bad no other Best Buy can compete. Congratulations to the Best Buy Heritage Trace location in beautiful Ft. Worth TX for achieving this status. Out of all the Best Buys in the world this one is the worst I have ever been in. Congratulations Heritage Trace as your store wins!
Warranty Scam | Best Buy review from Fayetteville, North Carolina
I wanted to let someone Know that I will no longer purchase from Best Buy. I also intend to let everyone I can know that the warranty that Best Buy touts at the time of sale is Garbage. I purchased a car audio head unit in October of last year and purchased the extended warranty per the salesman's suggestion. He told me if it breaks just bring it in and we will replace it. Well it broke and I took the unit in. It turns out that Sony has dis-continued the model I bought. They did replace the unit with a new sony. When I got it home I realized that it only had 1 set of RCA cables and I had configured my system to run off front and rear RCA's. I took it back and the only one that they had in the store that matched the options and RCA connections I had was $200.00 more than I had paid for the original unit. I had now wasted an entire Saturday trying to use the warranty that I was told would take care of any issues I had. The told me if I left the unit they would order me one that was less of a stereo but had 2 sets of RCA's. I explained to him that I drive this truck over the road during the week and could not be without it. One channel was better then no channels. I asked him to order me a unit and I would come in and swap when I got back. He said that was not possible. He had to have my unit before he would order me a new one. Well it was 8:00 pm by now and I gave up. I will make sure that I post this on every public web site I can just to keep anyone else form wasting their money and time at Best Buy. Best Buy made the deal with Sony, not me. But in the end they made Sony my problem.
Best Buy Deal
Best Buy sells used washing machine to senior citizen
My mother, who is 70 years old, went to Best Buy in Riverside California on Tyler street to purchase a washing machine that was on sale for 249.99. The washing machine was a floor model and the sales girl dd not explain to my senior mother what a floor model was. Since they wanted to charge $69.99 for delivery, we told them we would pick it up ourselves. My mother had to hire someone to pick up the washing machine, which was cheaper than what BESY BUY was going to charge her. My mother used the washing machine that same evening and it was not working properly; The water in the tub was only filling up half way and the spin cycle did not spin the water out of the clothes. My mom called and complained about it not working and she was told that she was not allowed to exchange it for the same model same price because the sale ended the day prior, but they would sell her a different washing machine that was about $100.00 more. I thought something was just not right so I drove to BEST BUY myself and asked why they would not exchange the washing machine for another one just like it. Come to find out, the washing machine was actually a used washing machine, HMMM,, ya think that maybe the sales girl should explain to a senior citizen that is 70 years old that the floor model was actually used and not new? The salesman I spoke with, NATHAN, told me that the washing machine had been sold brand new and the first owners had brought it back the same day because it wasn't working properly, therefore since it was a floor model/open box washing machine, they were not allowed to exchange it. So I guess that means they just put it back on the floor waiting for someone else to purchase it without repairing it. The sales girl who sold the washing machine to my mom was actually a very friendly girl however she left out the main point, "THE WASHER WAS USED NOT NEW". I think they should have made good on the wahing machine and just exchanged it and they also should have told her from the beginning it was a used washing machine. I have purchased thousands of dollars worth of electronixs as well as CD's etc from BEST BUY, however I will never shop there again,
Best buy has very bad service bad computer and no rfund
I purchased a computer at bestbuy on7/5 and got a ceredit card that day , the very next day I paid off that computer, though i reaaly really wished i had not, because i returned the computer 2 days later and they charged by account for it and i have been trying to call them since but they refuse to refund me that amount jiuohrwue709t[uj4' cm0-k0 vo5[tjm;5yi 54 6bv 24by47b6v5436 b57u46 nytr bv6547246 bv347v24b7435r NDX8O49Y637C 2 NC59U2889VC4YU N 4JVC5YO63 BVC5O25G872BD XFFWESNHIZY KJHNKJNM ,GIVE ME MY MONEY BAC GIVE ME MY MONEY BAc give me my money bac
Stole my drivers licence | Best Buy review from Winchester, Virginia
on 7/19/11 i visited my local best buy in winchester,va to honor a geek squad protection plan on my phone they refered to the celluar phone desk where i was introduced to a very large and very smelly deryl who did happen to help fixing my phone but failed to return my drivers licence to me. i called that night and they said it would be at the ap desk and that is was ok for my uncle to pick it up for me when my uncle arrived to retrive it they told him that it wasnt there and that they couldnt give it to him anyways so i returned today 07/20/11 and now they cannot find it but karen the not so very helpful sales assc. remembers seeing it. but is now nowhere to be found..
Best Buy will not honor warranty!
DO NOT purchase an extended warranty from Best Buy! If they try to sell you the 'Accidental Damage from Handling' warranty DON'T-- They will tell you 'even if your kids spill a drink on a laptop they will cover or replace it--' well that's *** and they will find a way to keep from covering it! Steer clear of Best Buy!!! The warranty also states it but now they will not cover it! It doesn't have any exclusions on my paper work but they have another book at the store that's excluding it--go figure. Very disappointed!
Do NOT bother with Geek Squad Whole Home tech Support Bundle | Best Buy review from New York, New York
After getting a virus on my PC that locked me out of the internet, I called the Geek Squad for help. After quoting me a ridiculous price ($200 to drag my hard drive in to the store- more for someone to make a home visit) - they talked me into investing in their new Whole Home tech support bundle, promising that for a $69.99 down payment and $19.99 a month fee (and 1-year commitment)- they could fix my problem. It seemed cheaper than the $200- but then I find out that only offers a "discount" on virus removal. AND- they are only available via phone Mon-Fri 9-6 (when most of us are working!). I ended up finding the steps to fix the problem myself online.... something the Geeks could easily have helped me with in a couple of minutes. Instead they choose to try to extort more money. This is a total and complete RIP OFF. Don't fall for it like I did.
Geek Squad the name fits | Best Buy review from Saint Clair Shores, Michigan
A friend of my sons had a problem with her computer at college and the parents thought they were smart in getting geek squad support, on the first crash she entered the squad realm who told her the motherboard was broken and needed to be replaced, 5 minutes on the phone with me from another hemisphere, a boot into safe-mode and a system restore had her back to where she was, i do not think the motherboard was broken, 2 years later and still running fine. Save your money keep your old computer to access the internet and Google your problem most fixes are available.
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