Best Buy Reviews and Complaints
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Best Buy doesn't deliver what you order
We ordered a washing machine from Best Buy and when it didn't arrive, we called the company and were told we had to go into the store. At the store, we were told that machine had sold out, so they tried to sell us a more expensive machine. Finally, they agreed to provide a similar washing machine for the same price. The manager called to the warehouse himself to make sure it was physically there. He promised to call if there were any problems. We were supposed to receive a call today to give us the window for delivery tomorrow. When no one contacted us, we called the number provided and were told that this machine had also sold out, so our machine was not arriving the next day. We were told to go to the store first thing in the morning. All of this after buying the "black tie" warranty service. We'll never order anything or go into Best Buy again. We've never had such lousy service and passing of the buck before at any retailer. It's now been 3 weeks without a washing machine.
Best buy return policy
As had been noted in several complaints here, Best Buy's return policy is not customer friendly. My advice, after having been screwed myself, is either (1) don"t buy anything from Best Buy or (2) only buy what you will open and try out immediately since after 30 days, they will not give you a refund even if the item is warranted by the manufacturer for, for example, a year. You have to deal with the manufacturer. If you add the return shipping cost and the time and hassle, it is a fairly raw deal for consumers. As I said, know your store and if you do not like this policy, don't buy and for sure, don't let the item sit around unused for 45 until you find out it is an unreliable and worthless product. I suggest you vote with your feet. Mel Mench
Sue the Bastards | Best Buy review from Nashville, Tennessee
Best Buy. Hughes Net. DirecTV. Sprint. I have sued or threatened to sue all four of these companies in various small claims courts in Ohio, Mississippi and Nashville, Tennessee in the past three years for one reason: ABUSIVE, SELF-SERVING "CUSTOMER SERVICE" POLICIES AND PROCEDURES. I have won out-of-court settlements with all four companies for a grand total of about $9,000 in goods and services and cash. When you're right and you have exhausted all options without satisfaction, small claims court is the way to go. It works. I will have more to say about this later.
WARNING: Do NOT shop at BEST BUY for COMPUTERS/GEEK SQUAD SERVICES
My company purchased a HP computer from Best Buy in 2010- Within a year, it broke down-- GEEK SQUAD charged $100s extra to supposedly save my important files. I got back NOTHING! -- Same with my DELL computer that I turned in simultaneously. $100s more- DOWN THE DRAIN! In the meantime, I was ripped off by their rep who sold me a Samsung computer with USELESS GEEK SQUAD BLACK TIE PROTECTION for $1600 + (and a GUARANTEE it wouldn't break down) which broke down in a MONTH's time! Now everything's lost on THAT computer. Furthermore, on my HP- they didn't reinstall Microsoft Outlook/PPT/Word, etc- despite agreeing to do so. Now, I just called 888 Geek Squad- for the 6th time- mind you.. and EACH time - it's a different disappointment. The company knows NOTHING about Customer Satisfaction! Each time, the reps are RUDE - from the beginning with the 3rd degree given by the so called operators- to the PATHETIC service given by the so called technicians. BTW: Once there was advice- guess what it was? TAKE IT BACK TO THE STORE AND GET YOUR MONEY BACK because I DON'T KNOW! This is after the BRAND NEW SAMSUNG malfunction in the middle of SAVING a completed presentation-- which was lost and I wound up having to recreate it for $100s more at Kinkos in the middle of the night- and, then, do the presentation on no sleep. I am DISGUSTED by BEST BUY and I will do EVERYTHING I can to save the buying public from their corruption and fraud. 888-GEEK SQUAD is USELESS. They are RUDE and provide ZERO service. Do NOT buy products from BEST BUY and AVOID GEEK SQUAD AT ALL COSTS! (Their new ad campaign makes me want to throw up. You'll throw up too if you get ripped off by them and purchase ANY of their services. IT IS a SCAM!
Best Buy - return policy
what is new - Best Buy holds their ground on returning a product purchased outside their 30 return policy. I purchased an antenae for a non-cable ready television. When i attempted to connect it and operate it, I found out more than this devise was necessary. Due to a hectic business travel schedule, the only opportunity to return the unused product was beyond the 30 day period. Upon arriving at the store, I presented the boxed product asking for a refund. The clerk check and immediately responded, "you know your purchase is beyond our 30 day return policy. There is nothing I can do for you." at that time, she handed the product to me saying "have a nice day." Have a nice day is not going into a Best Buy. The price on the product was $19.79. This was not a 52" Flat screen, but a $19.79 item. Best Buy management hard nose decision of holding the line has lost a customer. My intention of writing this complaint is to spread the news about Best Buy....buyer beware! Anything you purhcase at Best Buy is yours even if is does not work. Best Buy management needs to take note, Circuit City had a similar return policy- 30 days or it's yours. Now where is Circuit City Today? My only wihs is Best Buy continues down that same path as Circuit City. I know I will assist them in that effort, I WILL NEVER STEP INTO A BEST BUT AGAIN! Will you, I hope not. Let Best Buy join the junk yard of broken, bankrupt companies.
Best Buy mislead me and tried to rip me off
I brought my laptop computer in to be checked as it was overheating. I still had a 3-year black tie warranty in effect. The "Geek" who helped me told me it would be $250.00 to just look at it. I told her I still had a warranty. She said that was only good for a broken mother-board, or damage due to dropping it. I informed her that those are what is NOT covered! Basically, they did absolutely nothing to resolve my computer issue, and in fact were as ignorant about computers as they were about their policies.
Best buy does not deliver on sale items!
Their sale started on Sunday and by Monday, none of the computers on sale were in stock. I was told to come back tomorrow as a truck would be arriving. It never did. The chase is on. Bait and switch. Their sale started on Sunday and by Monday, none of the computers on sale were in stock. I was told to come back tomorrow as a truck would be arriving. It never did. The chase is on. Bait and switch. Their sale started on Sunday and by Monday, none of the computers on sale were in stock. I was told to come back tomorrow as a truck would be arriving. It never did. The chase is on. Bait and switch.
Best buy equals no buy!
Best Buy of Richmond Indiana, brand new store, went there today and 40 freaking people working, but no one on the *** registers to check out. One girl who worked there kept walking by us in line, like no one was standing there! One guy in front of me even had a big flat screen he was buying, but did they care, One guy up by the front door standing with his thumb up his ***! Is there a *** Manager at that store? Save your money, I won't be back! Guess I will try HH Gregg still! Best Buy will die!
Best Buy harasses its employees
I've worked for Best Buy in central IL, while we are continually #1 in our attaching services, etc. we are treated like *** by management. It's a very small store so the managers are able to stalk around and watch everything happening at once. They are constantly talking over our headset radios to make sure customers are never left alone, credit cards are offered, services are sold, and so on. And there is definitely *** to pay if these results aren't met. I know this is our job, but it feels like harassment! Our jobs are threatened all the time. Whenever we do accomplish anything, it's always pointed out that it wasn't good enough. On top of all this negativity, they don't schedule enough coverage! And when they do, they send people home early all the time. Which leaves the rest of us scurrying around and stressed. We might get results but we have the lowest morale ever!
Best Buy Manager
Clothes damaged due to incorrect water hookups | Best Buy review from Houston, Texas
I purchased a new Washer and Dryer combo from Best Buy in November 2010 with an initial delivery date of 12/27/10. This date was missed as were at least two subsequent attempts. The set was finally delivered and installed in February 2011 by Best Buy's delivery company JB Hunt. The installer connected the hot and cold hoses up backwards at the time of installation. My wife washed her good clothes in HOT/HOT instead of COLD/COLD resulting in damage to approximately $2,000 to $3,000 of her clothes. JB Hunt sent out an investigator who determined that since I had fixed the problem myself (reversed the hoses) that they hadn't done anything wrong and denied our claim. I pointed out that the hoses look exactly alike, no special markings for hot or cold water, and taking a picture before or after I fixed it proved nothing. They still denied any responsibility. Best Buy was contacted and their response was that they had no responsibility and that they had discounted the cost of the set as a means of satisfying us. Bottom line, $500 discount for my trouble is a long way from $3,000 of replacement clothes. Best Buy refuses to do anything about JB Hunt and stated that there is nothing they can do to force JB Hunt to perform.
Best Buy Installation
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