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Bad customer service | Best Buy review from Burnaby, British Columbia

Been waiting at the ajax store standing infront of the computor i want to buy for over 30 mins cant get anyone to help me. Just wanted to grab it and go. This really suck. Of course they dont have any on shelve for me to just grab one. I am betting that when someone finally comes by they wont ha e any in stock even though it say they have then when i check on line.
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Review
#1391163 Review #1391163 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
My mom bought a refrigerator from them and it was to be delivered on a certain day. The night before the delivery she received a text message with the time period the next day delivery was suppose to happen. The following day she received a text message saying the item...
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1 comment
Machele
#1589824

I hope your mom immediately cancelled the order with Best Buy and wandered over to a Lowe's if you have one in town and bought from them. Alternatively, buy a fridge from some other store in town.

Review
#1391121 Review #1391121 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Lack of integrity on warranty | Best Buy review from Phoenix, Arizona

1.4
Details
No response from bestbuy except no repair to my TV.. After years of purchasing Tvs , computers. No resolutions from Bestbuy. They can go to *** in my book..NEVER AGAIN!!!
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Review
#1390219 Review #1390219 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Many businesses like BestBuy are finding themselves closing due to consumers turning to on line vendors for many reasons. Today, my husband and I experienced the top two: 1. Cost (even though you have a "price match" policy in place) 2. Customer Service Why is #2 more...
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Review
#1389838 Review #1389838 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Product
  • Sales staff
Cons
  • Lousy service
  • Dysfunctional system
  • Manager
Reason of review
Poor customer service

Terrible costumer service | Best Buy review

1.0
Details
Have an attitude, not willing to help don’t listen just keep taking just to finish his job.bad costumer service
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Review
#1389743 Review #1389743 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
2.5
Details
Former Customer - Best Buy review
I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me. I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best...
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Review
#1389336 Review #1389336 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Product selection
Cons
  • Intolerant and inflexible policies and uncaring staff
Reason of review
Poor customer service
Loss
$799
Preferred solution
Exchange the TV for one that works
Tags
  • Best Buy Customer Service Nightmar
1.1
Details
I just relized that they charge me $209, over my balance of $ 207 for a loptop I bought last year. No body (sale associate, etc.) at the time I open the credit card said nothing regarding to this. That I will be charge the full interest of you inicial purchase, if you...
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1 comment
Anonymous
#1587718

You should read the terms and conditions when you signed your name. This is how the world works! Smartin up

Review
#1386852 Review #1386852 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
deferrer interes - FRAUD
Preferred solution
Price reduction
Despite my warnings, my husband bought a computer at Best Buy while in AZ visiting his family. Best Buy had so many programs and processes running at start up that there was less than 25% memory remaining to run the computer. We could not even use it. Unfortunately,...
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2 comments
Anonymous
#1584288

Whatever you do, don't order a computer from Sweepstakes Clearinghouse with one of their $400 :consolation prize" vouchers.

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Review
#1384330 Review #1384330 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Bad quality
1.0
Details

Update by user Apr 12, 2019

I now use another software/hardware company.

Update by user Dec 20, 2018

I was finally able to track done a Best Buy person who could solve my issue. She is Trish Walker (President, Services).

I wrote a letter to her HOME!

I received back an Email from her assistant. I'm talking months to get this...

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Resolved
Review
#1378891 Review #1378891 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Nearby
Cons
  • Nobody knows what is going on
Reason of review
Can't stop Orders
Preferred solution
Stop Easy Replenish
1.0
Details
This was the first time i placed an order with this company.I ordered some items on 10/3, and the package arrived to day 10/5.I opened the package and two items were missing.I called and was told that no refund or reshipment was made, and that the system wouldn't let...
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Review
#1374328 Review #1374328 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$121
Preferred solution
Full refund