Best Buy Reviews and Complaints
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Can't Ship Hard Drive You Paid For | Best Buy review from Silver Spring, Maryland
Best Buy lies again during a sale - I got Screwed!!!
They do not honor in store or online prices! | Best Buy review from Culver City, California
Best Buy stinks--don't shop there
Best Buy Will Not Fix My Girlfriend's Laptop
Update by user Sep 05, 2011
A month later and Bestbuy has still refused to repair or replace the laptop, as well as do any more tests on it for free. The problem fixed it self and as I\'ve stated in the comments below:
\"I just found out that most laptops come with a factory installed backup feature that Best Buy just so happened to not mention. I backed it up, doing almost the same thing they wanted $126 dollars for, for free.\"
Original review posted by user Aug 05, 2011Last April, my girlfriend bought a $600 dollar Lenovo Laptop. They wanted another 100/200 dollars to get a warranty on it, but they didn't have the money at the time.They came back less then a month later to buy the warranty for both software damage and hardware damage (Virus and physical damage), the $200 dollar additional package. Her and I play games together on it. We were played mainly two games, that worked fine until last month. Anything that changed the computer's screen resolution would cause the keyboard to stop functioning. So we took it into Geek Squad last month, and they did a virus scan and found nothing. They then said they'd need to take the laptop for 24 to 48 hours to run 4 hard drive scans. If all of those scans came up negative, they said they'd replace the laptop. 4 negative hard drive scans later and they say it's a problem with Windows, and wanted another $126 dollars to re-install it. How could they charge us another $126 dollars on top of the $800 dollars we paid for the laptop and advance coverage? We got the laptop back without anything done to it and us left with little options, and still a broken laptop. I am very unsatisfied with Best Buy and Geek Squad and will NEVER buy a laptop or computer from them again.
Warranty missell | Best Buy review from Overland Park, Kansas
Burn so Many Times by the Crooks | Best Buy review from Spring, Texas
Refused to exchange product damaged before use | Best Buy review from Denver, Colorado
Best Buy Reward Zone Program
Best Buy doesn't deliver what you order
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