Best Buy Reviews and Complaints
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Best Buy - Premium Delivery - Dont bother!!
Be warned that the $99.99 "Premium Delivery" package does not include whole room setup. We purchased a Sony home theater package ($2000+) and nothing was setup when it arrived at our home. Have spoken to several people (1 whom said that yes it does include setup, yet the store we bought from says no) and even viewed the Best Buy website (http://www.bestbuy.com/site/Appliances/In+Store+Only:+Two+Ways+to+Save+on+Delivery+and+Recycling/pcmcat228000050003.c?id=pcmcat228000050003). Long story short: I'm not going to purchase from Best Buy ever again. Waste of time and full of dishonest people.
Terrible Geek Squad Customers | Best Buy review from Gainesville, Florida
I am a Geek Squad Agent who frequents this site to read all of the ridiculous rants of customers who feel entitled. First of all, just because you bought said item from Best Buy a year ago does not mean we will do whatever you want to fix it. Especially computers. If I had a quarter every time a customer came in and demanded I fix his/her virus infested laptop because they bought it from my store six months ago I would probably be living on a yacht. Lets get the who virus problem straight. Its YOUR fault, not best buys fault that your ten year old son decided to download tons of *** onto YOUR computer and now its going to cost you money to fix it. The service isn't even that expensive. People complain because it costs 200 dollars but they don't realize that they get UNLIMITED virus removal, diags, operating system repairs, tech support for an entire year from geek squad. For just the measly price of 200 dollars. Do people really expect service to be free? It boggles my mind that customers think I am going to do hours of labor and not charge them for it. I also do not understand why customers feel that once best buy sells them a product that best buy somehow OWES them tons of things. Like fixing it, or replacing it outside of the return policy. People are just ***, stop complaining when its YOUR fault. Every.Single.Time
Best buy This was the worst retail experience of my life!
I went to best buy to buy 3 sets of speakers to replace the factory speakers in my truck as we would be leaving for a month long road trip I had a sales person look up what I need and help me pick them out, Asking about installation I was told it would be $59.95 I was not told that would be per-pair of speakers and when I finally got to see the install guy I was told it was $89.95 per pair. it was 10am I was told the install guy would be in at noon so I waited around for 2 hours at noon they told me he called in sick and I had to come back tomorrow. I was in at Noon the next day, I was the only person their all days it was 3.5 hours in that time I found out I was sold the wrong speakers on one set, and best buy did not have what I needed, And of the other 2 pair only one works it was 2.5 hours for him to put one pair in the doors, he never checked anything just said it was the radios fault they did not work. And it would be another 2.5 hours to take them back out of the doors at this point I paid for speakers that do not work, because I did not want to sit their for a total of 6 hours. And you claim Expert installation, one of the door panels fell off the next day the power looks do not work, nether panel fits any more, on my dash he cracked it in two different places, and broke one of the vents. Between waiting for the install guy I have 5.5 hours invested to get one pair of speakers working, had to pay for one pair because I did not want to wait anther 2.5 hours on top of what I already had!
Best Buy Installation
Cashed975.00 without id fraud | Best Buy review from Coudersport, Pennsylvania
someone hacked my bank account and cashed 975.00 check with no id assuming cause it wasnt me that did it now my checkin is screwed PLEASE CHECK IDS !!!!!!!!!!! some had to notice whta th eheck was goin on come on it was a freakin starter check at that so im askin please check ids im in anther state this happen in state im moved out of months before hand please notice wht yall r doin pay attention this culd happen to anybody out there manger please do yur alls job ids ids ids fake checks please and thanks !!!!!that all i got to say
ANOTHER PISSED BEST BUY EMPLOYEE
Best Buy has decided that in a state of emergency for the state of NEW YORK (which is under a hurricane watch) that it will keep its doors open until regular closing time (9pm) instead of taking the humane route that most other retail companies decided to take, thinking of their employees. Most of the employees here have yet to prepare for the hurricane because of the fact that they have had to work all day. Best Buy in Patchogue, NY especially. This shows us that the company does not care about the employees, the people who make them money, instead they care about the people who could potentially give them money. They are putting their employees in harms way and I find it appalling. THIS ACT DISGUSTS ME NOT ONLY AS AN EMPLOYEE BUT AS A HUMAN IN HARD TIMES!
Best buy screwed me up
BEST BUY JUST TRIED TO SCREW ME OVER : i went in on the 22 of Aug to buy 2 HP touth pads for me and my wife and i was shocked to find out the price was down from almost 500 to only $99 but the girl said the store was out of them and that i needed to order them " they will be delivered on the 27th she said " , so i said it is fine, but what if best buy runs out of them because of the very low price. She told me not to worry because the warehouse had thousands of them and that she alrady reserved 2 for me...i went into the store to pick them up today .The manager siad they ran out of them ! i go how when you reserved 2 for me She said she does not know why but that they never guaranteed delivery , then she said they only have the 32MB now but she never offered to give me 2 of those instead..she never offered me anything accept my money back..i got very upset, told them i will take them to court and left the store .. i believe this is very bad customer service, the least they should do is offer me a free upgrade to the 32 MB or offer me different touch pads becuae they screwd up my chances of buying them at that low price from other stores when they were available at the time . I will never go to best buy again . I also forgot to mention that the manager admitted they had 2500 of them in the warehouse the day i made the order .!!! so where did mine go .
Best Buy Manager
Best Buy Battery Policy
Best Buy's policy with regard to camcorder (and other) batteries is a rip-off. I bought a new battery ($59.99) for my camcorder and a new charger to take with me on an international trip. The person selling me the battery and charger told me the items would "absolutely work" with my camcorder. Well - surprise! There is a problem with the battery - a Digipower, sold by Best Buy. I paid $59.99 for this little battery and then it's no good - can't charge it. The people at the Vancouver WA store told me there's "No manufacturer's warranty" on the battery - and that Best Buy will not accept a battery back after it has been opened. Now how the heck do you find out if a battery is good unless you open the package!!! Idiotic policy. Best Buy did not offer to test the battery or test the charger -- except to plug it in and the store manager said the charger indicated the battery has a full charge -- so he put it into the camcorder -- and (no surprise) - the battery doesn't light anything up. Best Buy did say they could sell us a much cheaper battery but none were in stock and would have to be ordered. I called Batteries Plus and they have the new battery (factory fresh - not refurnished) and will test the battery in the store before we walk out. I want my $59.99 back -- but no deal from Best Buy!
Best Buy Woodbridge VA
One of the worse stores is the Best Buy in Woodbridge, VA. I was very annoyed by their lack of service. I picked up my online order, which took a couple of tries from Tatiana and I asked her if she handles returns as well but she told me I needed to go to customer service. The sign hanging above her head said customer service but I guess she meant next window. She left and went to the back while I stood in line for about 10 minutes waiting for the only associate working that counter to be done with a customer from Geek Squad . When Tatiana came back, she called next in line which just so happened to be me!!! Guess what: she handled my return!! Why didn't she do it all when I asked instead of making me wait in line? Maybe a cigarette break was more important? Who knows!
Best buy the worst place to buy computers
in four years i had bought 3 computers a getaway , sony and asus and any of those work correctly and every time i take it to best buy they never find anything wrong,,,,,,,the worst company in customer service ever the warranty that i buy extra it doesn't mean anything,, is ok one time to have problems but i am in my third computer with the same problems and i don't understand how they can carry such a bad products and not be willing to help their customers is always the same,, this is the worst company to buy anything
Worst Consumer experience ever! | Best Buy review from Staten Island, New York
I have to say that my experience with Best Buy has been the worst consumer experience I had thus far. I feel as though the employees, and perhaps upper management, at store #469 were playing games with me and other consumers. On August 19th I went in person to the store to purchase a HP touchpad and they told me that they shipped them all back to HP. Then I read in online articles that they actually have the item and will sell them in stores. I called my local store and was told to check either Thursday or Friday. On 8/25/11 I called in at 10:30 am to find out if they were going to be shipped in and the very rude employee said "No, I don't know who told you they were coming in today, but we won't be getting anymore in;" then, I check in store at 4pm to find out they received a shipment at 1pm and sold out by 3pm... why the lies! I will never shop at Best Buy again, you have lost yourself a future customer.
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