Best Buy Reviews and Complaints
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I would not recommend purchasing anything from BestBuy.com, especially items requiring installation or delivery. We recently purchased an expensive front load washer/dryer from BestBuy.com and everything was fine until the items actually arrived. The delivery team...
Best Buy Installation
Geek Squad Rip Off | Best Buy review from New York, New York
I am reposting this from my complaint to the Better Business Bureau. I brought my 1 year old Samsung computer to my Best Buy location in Levittown, NY. It was still under warranty. I brought it in because the left clicker of the mouse was not working properly. I declined the back up service. I assumed that I would not need that service done because of the nature of the repair. Best Buy then sent it out to their Geek Squad Repair Center in Hillview, KY. It was at this location where they ran a hardware diagnostic test and it "failed." However, I was given no proof of this test. I received a disturbing phone call. They removed my hard drive without my permission and said it needed to be returned to the manufacturer. It was then that they asked if I would want to do "data recovery." I had no choice at this point. It is like going to the doctor's office with a broken finger then they remove your brain and ask "Would you like me to save some of your memories?" They demanded immediately a $59 diagnostic fee in addition to however much else it will cost. When I signed up for service I specifically wrote on the paper "do not format my hard drive." That basically means do not erase what is on there. I am furious at the lack of communication this business shows and more importantly how they can charge any amount they want and consumers must pay for it. This place deals with thousands of repairs a week and I am sure this malcontent practice goes on continually.
Best Buy 30 Day Return Policy--You Win
This past summer I purchased around $6k of appliances for new house this summer including $52 of hook-ups for fridge and dishwasher. After contractor install hadn't used hook-ups so returned as I was specifically told I could. When I went back was told I couldn't return them since more than 30 days had passed. So I left, but without buying the new large screen tv and 3 tv braces that I had actually come to purchase. Best Buy, you win. And I am now totally done with you. There are many other places where I can buy a tv.
I recently tried to purchase a laptop from Best Buy utilizing their 6 month no interest plan with the best buy card. I opened the card and purchased 2 items for site to store pick up. One item was "shipped" to a different store so they would not let me pick it up. I...
Cheated in electronics | Best Buy review from Dowagiac, Michigan
bought a whole house of furniture eight tv, refrigerator, computers, software, sound bars, dvds, speakers, routers, modems, blue ray players, x voxes or eight children, all types of softwares, movies, dvd movies, cables all types of hookup ran into thousands and thousands of dollars purchased two routers tried to take one back without receipt not opened and they would not let me so i will not purchase from them again to me this is a horrible way to treat customers that have been aregular customer with best buy and with eight kids you can imagine how many games hey want and they are not the old games either only the new expensive one.
Never Best Buy Again Return policey
Tried to return an unopened washer drier stacking kit 6465041 WSTK1 PURCHASED 7/12/2011 WITH RECIEPT for $29.95. Manager on duty would not credit our account because CORPORATE changed their return policey to 30 days. We were never notified of the change at the time of the purchase or anytime after. We have spent $15,000.00 over the last three years and have excellent credit. Will never purchase from Best Buy again. This is not a high tech electrical device that can be damaged even when left in a hot car, or placed in a tub of water overnight. It just bolts to the wall and all parts and packaging were intact.
GEEK Squad - Waste of money | Best Buy review from Dallas, Texas
Hi, I bought a Samsung Infuse mobile phone from a best buy mobile store and also the Geek Squad protection plan for 2 months. But in the middle of second month of the protection plan period, I called customer service and cancelled the plan. I was given assurance by the customer service representative that my services and replacement will still be covered for the first two months since I already paid for the service. As fate would have it, I had some problems with the phone and so went to the nearest BestBuy store (Frisco,TX near Stone briar mall) to get it fixed/replaced. I made three trips to the store and during the first two trips, the mobile stored manager (David) was very helpful and he called the Geek Squad customer care to get my plan reinstated since I already paid for the services. The plan was supposed to be reinstated in 5-7 business days but it never happened. By the time it was reinstated, my two month coverage was up and I couldn't get the phone fixed. During my third trip to the store(was still under coverage), the lady at the mobile store was not helpful at all and she tried to just give me some vague reasons why she cannot help me. So after paying 20$ for two months, 3 trips to the store, wasting 2 hours for every trip and lots of tension , my issue was never resolved. So much for the Geek Squad protection and customer service. I would never recommend anyone BestBuy protection plan again. It is just another way of making money by BestBuy. If you know how to operate a computer, then you probably don't need the help of a Geek Squad member. All he did to help me was do the factory format in my mobile phone which I had already tried. If I had bought this mobile phone at a AT&T store (I had a two year contract), AT&T would have replaced my phone (no questions asked). They had replaced my i-phone earlier without asking any questions. Horrible experience with Geek Squad. DO NOT WASTE YOUR MONEY WITH GEEK SQUAD. Regard, Vivek
Best buy scams people getting phone
best buy signed us up for cell phones not telling us about the actervation fee of 360 dollars which was a shock to wife and I living on social securty.think this is a dam discrace.and of course they will lie and say they did will never buy anything from these people again.money is tight as is without being scamed.if this is the way they care to do busness don't think they will be around much longer.had we known it would have costed that much money would not have gotten phones.hope they read this and get pissed themselves
Bestbuy in store customer service suck | Best Buy review from Willingboro, New Jersey
I bought Asus Laptop for $749.00, as soon as I got home, I notice the crack on the screen, I then return the laptop (the very next day) to a best buy near my house (Easton Road, Willow Grove Pennsylvania). Sales associate/ or customer service refuse to refund or exchange defective Asus laptop because of the crack on the screen, (They basically told me TOUGH) their reason was "The box is in good condition" except ofcourse the screen is damage. I ask to speak to a manager, however, for some reason sales associate said that no manager is available and they will tell me the same thing. The conversation escalate into an argument, first because my laptop is a day old and they refuse to take back their defective product, they also decline to replace, refund or fix (A day old defective product), second, they were just very rude and unprofessional. I was very disappointed and upset with best buy in willow grove and I would never buy anything from them again. Never again Best Buy.
Best Buy Manager
Bye Bye Best Buy
I have paid my final visit to Best Buy after terrible customer service in West Nashville Tenenssee. To begin with, I looked without success for a salesperson to help navigate the differences between satellite radios on display. After making my best guess, I waited at check out while the only cashier left her post and accompanied another customer across the sales floor to point out which alternative item might be best. At least five minutes later, the line of customers was at least 10 deep. Another five minutes and cheerless female manager showed up to open a second register. The line of customers was now 15-20 deep. I expressed my difficulty finding any rep to assist me and it was clear Jesse the manager could not have cared less. She was hostile and let me know what an inconvenience it was for her to come work a register. In this economy i can definitely find another retailer that respects their customers and who wants our business and hard-earned dollars. Best Buy will no longer be an option when I have gifts to buy.
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