Best Buy Reviews and Complaints
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BestBuy Customer Run-Around/ misrepresent product | Best Buy review from San Antonio, Texas
Pre-Ordered SWTOR CE(with time sensitive code), Arkham City, and 2 Nintendo DS(refurbished).Received a code for my swtor ce that was invalid for pre register, said was already in use. Called the toll free number was told I would get an email in 48 hours. I called back and was told another agent I could not contact, even though she gave me her extension(which i was then told they do not have)was working on my case. Then waited 15 days to get upset and call only to be told thtat the 24 hour customer service line has specific hours based on what department you want to contact. I have since received an email telling me my preorder for Arkham City is having billing issues and my Pre-order code for Swtor CE...god even knows about that. Faith in Bestbuy is destroyed, this is the LAST TIME I will ever make a purchase. My BB card is already cut apart
Best Buy: Accused of Breaking Kindle by Manager
Bought Kindle less than 1 month ago. Got 2 year protection plan. Yesterday screen froze on me, during the middle of reading. Was not dropped or damaged. Could not fix even with Amazon support. Today manager told me that "you must have damaged it somehow, which means we will give you another one, but your 2 year protection plan is void." Wouldn't give me a refund either, because I was expecting them to eat the cost on a defective product. Two lessons learned: buy Kindle straight from Amazon (they will replace multiple times if defective)and don't ever shop at Best Buy.
Best Buy Manager
Best Buy refuesed my check for no reason
I went to Best Buy to purchase a flat screen tv for my 90 yr. old mother. I tried to pay with a check drawn on a joint acct. for my mother & me. It was denied. There is no legitimate reason for the denial and when I asked the store mgr. for the reason it was denied, he was unable to supply the reason. They have a "machine" at the check out that accepts or denies a check when it is put through it. The mgr. does not have the authority to override the "machine's" decision. So a word of caution. If you go to Best Buy and want to pay by check they may decide they do not want your business and deny payment.
My laptotp was still working when i took to Besty Buy in hamilton place, chattanooga TN, I passed part of my documents and pictures in dvd or any space available at home, took it to best buy to copy everything in a external haddrive i bought rightaway, warning the...
RE: Order # 00767-965367484 Oct. 12, 2011 Dear Messrs. Schultze and Dunn: Over the years I have shopped at Best Buy numerous times and spent thousands of dollars with your stores. (Check phone # 404-456-9074 if you care to see the record) Overall my experiences have...
BestBuy-Worst Experience! 10/13/2011 | Best Buy review from Tampa, Florida
I pre-ordered the iPhone 4s for my wife for her birthday. I specifically asked the sales associate not to contact her by phone or email at all because it was a surprise. She seemed to be uninterested, but said OK, and handed me my receipt and instructions on getting the phone. I then went to look at tvs, I'm in the market. I looked for 20 Min's, had half a dozen or so sales people walk by without even an acknowledgement. I decided to leave. As I got to the door I noticed in the instructions that I would be called once the phone arrived, only I realized that she never even asked me for my phone number, and my wife's number was still listed. I then spoke to another sales person that assured me she wouldn't be contacted. And he took down my contact information. I got 3 minutes from the store and my wife called and said she just received an email from Best Buy in regards to an iPhone order, and asked me if I pre-ordered the iPhone in her name. Thank you for ruining the surprise Best Buy. I'll absolutely never shop there again! Tyrone store St.Petersburg, FL.
Best Buy or Waste of time
My wife bought me a Sony camera as a gift. The Best Buy salesman told her this particular one was great. After wasting hours with Sony, I learn Best Buy sold a "open box" with parts missing and other parts that weren't for that camera. The salesman could tell my wife was not a technical person and hoped he could unload this camera that someone had taken parts from. Now it's a time wasting hassle to get a refund. I'm sick of companies pulling this stuff & then acting like it was a mistake. It wasn't a mistake.
Best Buy Black Tie Protection
Best Buy Black Tie Protection - what a ripoff. Advised it would cover all accidental damage, but when my daughter dropped the phone into a toilet, we were advised this was complete submersion and would not be covered. If it fell on the concrete beside the toilet and was destroyed, it would be covered. Average cost of this phone was like a $50 per month rental plus the bill! And to obtain this fine news, I spent well over 1/2 hour on the phone, getting tossed to 4 different people and getting disconnected once. If you can go anywhere else, go. If you must go here, either be very careful with your phone or buy cheap throw away models. If you see it falling towards water kick it into the wall - at least they'll cover it then
Best Buy does not deliver
Ordered a stove with a delivery date 3 weeks away. Sat around waiting and there were a no show. Emails to customer service were not returned. I got a person on the phone and they changed the delivery date another 3 weeks away. So I have waited a couple months trying to get my stove. Today I received an email from them stating that due to a system error my order was canceled and I would have to start over. Not bloody likely. It is not worth trying to save a few bucks when dealing with this company. I ordered the same stove from Lowes and it will be here next week.
Best Buy screws older employees
I've worked for Best Buy's corporate office for 18 years, through many head count reductions and once all of us having to apply for our jobs again to stay there. Suddenly, just before my 67th birthday I was moved to a department into a position I did not qualify for (40% difference in job means it has to be posted and people interviewed) with a new manager who was very controlling. A month after my birthday I suddenly began having shooting eye pain and after an MRI was put on drugs to control the pain. I didn't miss any work but five weeks later I was put on an action plan to get rid of me, lies were written on the Performance Evaluation and Action Plan by my manager. Nice way to destroy a career of 18 years of hard work, and it was done in a way that I'd receive no severence pay and they will fight any unemployment claim. What a wonderful company, they will throw you to the sharks if you are older and/or if you have a medical issue your manager doesn't want to deal with.
Best Buy Manager
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