Best Buy
Reviews and Complaints
www.bestbuy.com
Falisha Hjq
Warrensburg, Missouri
Best Buy Card
They cheat when you apply for their credit card. They have two types of cards: 1.) Best Buy reward Zone Card: This card is of no use since you cannot use it anywhere else except Best Buy. 2.) BEST BUY REWARD ZONE MASTER CARD: This card is a normal Master Card with best buy rewards which is somewhat useful and you can use it anywhere. If you apply for any of the card they will run a credit History check on your account and it is only useful if they are giving you a master card. They will tell you that you are approved for BEST BUY REWARD ZONE MASTER CARD. After telling you that they are going to give a Master Card which would work as a any other normal credit card.they will give a simple best buy reward zone card which you cannot use anywhere else except best buy. When I called them to tell that I have received a simple Reward Zone card instead of Reward Zone Master card I was on hold for about 40 minutes and was getting transferred from one department to another and then after long hold the HSBC representative told me that you were approved for only Reward Zone card not the Master card. In the end when I went for clarification I was given a *** Answer that this simple reward zone card has been automatically approved by the system. I was supposed to get the Master card as per representative at Best buy but what I have got is a simple reward card. I was wrongly informed by the best buy associate that I have been approved for a master card and without my consent a simple reward card was sent to me. I am really pissed off with the attitude of lack of proper information by the best buy employees for their customer.
2 comments
rhonda p Yge
Chesapeake, Virginia
The best buy santa ban
I am really pissed about the way that Best Buy is promoting the ban on Santa Claus!! We already live in a world where our children are seeing too much violence on tv and all around them. Children are no longer able to be kids!! And now they are giving kids the idea that Santa is useless! What the heck?? A kid should not be seeing this on tv, it is making it look okay to be mean. Whoever thought of these should be fired. The commercials stink and I for one will never buy anything from that store again.
8 comments
lofsjim
La Porte, Indiana
Best Buy won't let me exchange gift
Received a gift that was purchased at Best Buy. Do not have the receipt. Took the item to the store hoping to get an in store credit but found that they had already taken the item out of the system so they couldn't process a store credit. Funny part is they still sell the item online and in a couple of stores 100 miles away but not in either of my 2 local stores. They could process the return if I had the receipt even though the item isn't in the system. Just a lack of class in customer service. Oh wait I am talking about the company that canceled Christmas orders. Can't wait for the day they go the way of Circuit City because even if they won't admit it, they are on the road already. New companies out there who understand customer service, Best Buy doesn't.
Loss:
$150
4 comments
Maayan Azg
Cleveland, Ohio
NO INTREGITY IN BUSINESS PRACTICES!!!
I purchased a big screen television/surround-sound package for my husband as a christmas gift on 12/13/11 - I also paid for the "PREMIUM" Package set-up with included haul away of the old set. The "Geek Squad" (don't you just love the name?!?) arrived Mon. (12/19) and told me that they couldn't haul away the old set because they "didn't have room in the truck". Let's keep-in-mind that my den is small and that I can't have an old t.v.and a new one in there at the same time! The left the new set/surround-sound with me. This is the situation that I have been dealing with since that day: "the store needs to contact you"..."the Geek Squad needs to contact you"...managers and department supervisor promise to call me back and never do...I call the store or the Geek Squad number and spend over an hour on hold AND STILL don't reach anyone...THE TELEVISION/SURROUND-SOUND ARE STILL IN BOXES...finally today (12/23) I call the Geek Squad number first thing this morning and speak to someone in the legal department...all of a sudden, EVERYONE starts calling me!!! Where it stands, old t.v. is supposed to be removed tomorrow, and new one set-up Tues (12/27)...stay tuned...
1 comment
hgulati
Miramichi, New Brunswick
BEST BUY CANADA AFTER SALES SUCKS
I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my resolution. My tv changed its resolution automatically when i connected my PS3, It changed from 1080 to 720. There is no way i amablke tochangethe resolution back so the representative from the customer service departmenttold me i need to call GEEKsquad. It is what they call their tech-support. So i called them and they wantedto charge me $99, just to come to my house and changemy res. I am a student and i dont expect any store to charge customers for their after sales service even tough they have also puchased an extended warranty. I clearly denied paying it and also offered them that i would bring the tv myself to the store and if they could help me there. Theydint even approve of that. Now i am stuck with an amazing LCD with a very *** resolution which cannot be changed untili pay them more money. Doesnt make sense for such a warranty. I wish i could *** the 1-star that i have rated best buy cuz nor do their staff have manners on the phone with their customers and nor do they have good communication skills as i was transfered 8 to 9times on that one call for such a small issue and still unresolved. Very bad after sales service.
Loss:
$850
1 comment
Anonymous
Woodruff, South Carolina
Best Buy and Best Buy.com
I purchased a tv on Best Buy.com for there online sale price. The process involves you locating a store near you with this item in inventory. I browsed and found the LCD Tv that I wanted and made the purchase online. During the purchase you are instructed that you will receive and email when the item is ready for pick up at your locate store. Two hours later I recieve an email saying that it is being pulled from stock and will be ready in 45 mins. I arrive at the store to find that they are out of the particular item. I ask if I can receive store credit to purchase another tv...um no. I have to call the 800 number and cancel my order, which I do. They tell me the funds will be transfered back....um bank says no. The bank wont release my money and Best Buy wont allow a repurchase using those funds. Per BB@T and Best Buy the purchase will be denied and the funds will be returned in 3 to 5 business days. SO the money i used to make the purchase is hanging out in money fairy land. I will never shop at Best Buy again. I asked if they could reestablish the purchase and I could wait on the original TV or some type of store credit....no again.
Loss:
$500
4 comments
Matilda Ijr
Bel Air, Maryland
Best Buy Identity Infringement
Best Buy is violating the Drivers Privacy Protection Act by forcing a consumer to have their drivers license swiped( getting all your info from the motor vehicle ) to return an item even with a receipt and charged on a major credit card. This is a violation of your privacy and will make the consumer even more vulnerable to identity theft. They say it is company policy. The policy is on the receipt which is after the fact. The policy is not stated before you make your purchase! There is currently a class action law suit that has been filed in Florida on Nov. 22, 2011 for this very reason. BE AFRAID , Be very afraid. Big Best buy brother is watching YOU!
Loss:
$199
2 comments
davenpod
New York, New York
$95 heist by Bestbuy
Bestbuy sold me the cables they said I needed for the TV I bought from them. After setting it up, there was one extra, costing $95. When I went to return it complete with the receipt and unopened box, they said it was "outside their return policy" of 30 days. This was only two months after I had bought it! I was literally left holding the bag with the $95 cable in it, while BestBuy gets to keep my money. One thing they will not get is my future business. Be sure to ask about their returns policy before you buy!
Loss:
$94
3 comments
Anonymous
Philadelphia, Pennsylvania
Best Buy: Worst Customer Service I have ever experienced
I tried to used a Best Buy gift card. The amount of the products I wanted amounted to bit over the value of the card, so following the prompts on the web site, I allowed Best Buy to charge the tiny overage balance to my credit card. I received a confirmation e-mail saying the entire amount of my purchase had been charged to my credit card. I called customer service, and after 45 minutes of listening to insipid Christmas music, was informed that there was "nothing they could do." I asked for a supervisor. No satisfaction. I asked for his supervisor. He claimed that he could do nothing, despite the fact that it was their fault, and and when he asked if I had any questions, I asked for his name and his supervisor. He refused to tell me his name or the name of his supervisor. I pointed out that unauthorized charges to a credit card are illegal, and that gift cards are pointless if you can't use them. So sorry, that's too bad. I hung up, and called corporate headquarters. They sent me back to the place I began--unbelievable run-around. I was treated abusively, and I will never, ever, do business with Best Buy again. DO NOT buy Best Buy gift cards, do not trust this company, and NEVER EVER do business with them. There is a corporate culture of lying and deception that is nothing short of disgusting, and they deserve to to be treated by potential customers with same disdain they reserve for customers.
3 comments
agincajun N
Castle Hayne, North Carolina
DO NOT EVER BUY AN EXTENDED WARRANTY AT BEST BUY!!!
DO NOT EVER BUY AN EXTENDED WARRANTY AT BEST BUY!!! I purchased a Panasonic Luminx DMC-ZS8 in July 2010. In Aug. 2011 the camera failed. (An internal software program designed to require use of Panosonic Brand Batteries Only would not recognize its own battery.) Under the extended warranty program BEST BUY sent the camera for repair twice. This took over 60 days. On the last return, they said the camera was unrepairable and they would give me a store credit to purchase another camera. I HAD NO CHOICE! The $80 I had paid for an extended warranty was no longer valid after they gave me a store credit. A loss of 3years warranty or $60. The store credit was for $149.00 for a camera that I paid $299 for AN ADDITIONAL LOSS OF $150. SUMMARY: I PAID $380 FOR A WORTHLESS CAMERA THAT BEST BUY'S WARRANTY RETURNED $149 ON. A LOSS OF $231. I WILL NEVER PURCHASE AT BEST BUY AGAIN.
3 comments
Anonymous
Boston, Massachusetts
Drivers license number or no return
I purchased some small PC speakers and found out in the car after opening the box I could not use them. Ten minutes after purchasing them with cash I went to the service desk to get a refund. I was asked for my drivers license. I asked why he needed it and he said that he needed the license number and its expiration date. I asked what if I do not have one. I did not think he needed it. I was told that I would not receive a refund unless I gave it to him. ... Why does Best Buy need such information and what do they do with it ? .... Perhaps they sell it to Washington or the voter fraud industry. .. No matter what the reason I suggest that you shop elsewhere. Walmart does not ask for or require such info on returns. After this ordeal I'll be glad when its their turn to go belly up. Hello Chapter 11. Do not support this company.
Loss:
$20
7 comments
Anonymous
Littleton, Colorado
Best Buy Online Items Not Available
Best Buy is great at bait and switch. Many of their items they list on sale are out of stock and unavailable yet they continue to advertise the sales. They also change prices to lower them on items not even in stock or able to be ordered online. The employees are of no help and there is no way to complain to anyone. Best Buy never corrects this bad business practice. I realize they are high volume stores but the lead in deceptive ads are wrong. This must be a violation of some sort with the FTC. Can't anyone make them stop this practice! Best Buy is a lousy company.
1 comment
Maleiah Dld
Denver, Colorado
Best Buy has the worse customer service.
I ordered a movie online that I had been having a hard time finding in stores. The website said they could get it. 1 month later still waiting for my movie I looked at the order status to see that Best Buy had cancelled my order on this item. I then called Best Buy customer service and the girl I spoke with put me on hold for over 30 minutes. I called back and waited another 5 minutes to talk to someone only to be told that there was nothing they could do, I would have to wait for my gift card to be resent to me (bacause I threw it out after I used it up to make this order), then start all over to reorder this item online. I will never, never, never, buy anything at Best Buy again! I am cancelling my credit card at this store immediately.
Loss:
$17
1 comment
heponly S
Fairfield, Connecticut
Worst buy instead of Best buy
I had ordered a SD drive from Bestbuy.com. I went and returned in store. That day their website was down for some reason. Hence they gave me a Downtime form and took back the item. They promised that the credit back to my card will be processed next day. But it never happened. I have called them 10 times and gone to store twice but all in vain. My order number is BBY01-4297****3528. I even have the downtime form but do not know how to attach to this forum. The Customer service is pathetic, whenever i call them they say they will call back. But it has never happened.
SHELLEY M Dwk
Columbus, Ohio
Does this do any good?
I have a Samsung front load washer that has been junk from day 1. It will start to spin and stop, start to spin and stop. I've been told: I put to much laundry detergent in, used so little that the clothes didn't smell clean. Next trip they told me I put to many clothes in,(even though the salesperson said I should be able to put 8 pair of jeans in easy) so I tried putting less clothes, didn't help. I know other people who have front loaders and they say that their machine does not do this. I'm sick of having them come out and do nothing except say it is something I'm doing. When we purchased this set we paid almost $2500 at Best Buy. I've had them now for almost 3 years and they have never worked right. I'm sick of it. I want something done. One repairman even told me that Samsung knew there was a problem with this model. I called Samsung and they told me that they didn't know of any problems. Really, I find it hard to believe I'm the only one. SICK OF THIS WASHER THAT COST A LOT OF MONEY!!!!!!!!!!!!!!!!!!!
1 comment
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The bank decides what card to give you not bestbuy. There are two applications one with both and one just for the master card.
It's harder to get just a master card so most of the time they use the one with both. Because most people apply so they can buy something lik a mac or new tv.
You applied for the wrong card. Get over it.