customer service store service customer geek squad phone manager order money people
2.0
Details
Beware! I bought an LG Dryer via BestBuy ONLINE. The delivery and subsequent installation was made by a subcontracting Delivery Company. The delivery crew was rude, rushed through the installation, which turned out to be incomplete. The installation person was rude,...
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Review
#1403005 Review #1403005 is a subjective opinion of poster.
Service
Best Buy Dryer Installation
Cons
  • Delivery and installation
Reason of review
Problem with delivery
Preferred solution
Evaluate the Home Delivery Company
Tags
  • bestbuy delivery
4.2
Details
On October 17, 2018 I went to Best Buy to purchase a Samsung TV. I had searched online and had a general idea about brand and models. When I approached a group of sales agents, and stated my purpose, they sent a young woman named Kelsey to assist me. She was very...
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2 comments
Machele
#1599091

Yes, you can still find someone in Best Buy who is knowledgeable about the products they sell. The main problem with BB, however is the terribly loud noise emanating from their speakers which preclude any concentration on what it is you are trying to buy. Best to shop at a quiet store instead.

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Review
#1402725 Review #1402725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Clerk kelsey answered all questions and carried tv to my car
Reason of review
Good customer service
Tags
  • Samsung 50 Inch Tv
1.0
Details
Ordered online and email say will be available for pick up today. Sooooo, after 5 hours no email or text saying to pick up, waiting on hold for 9 minutes to speak to LIVE person at store, I am told it will be couple days. They have to get from another store. But wait,...
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Review
#1402537 Review #1402537 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
Yesterday I was in our local Best buy the other day and I was picking up the tv show *Star Trek: Discovery Season 1* and I noticed that our store had failed to get in any blu-rays to this show and I was quite disappointed with that and I would surely like to know what...
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1 comment
Machele
#1597874

I believe Best Buy---and other stores---are reducing the amount of DVDs and the like due to theft and low profit on their sales. Amazon.com is really the best place to buy these things anyway. More selection than any retail store could ever stock and at competitive prices.

Review
#1400946 Review #1400946 is a subjective opinion of poster.
Reason of review
Missing product
1.7
Details
Best Buy sold me a defective television took it back in the box all pieces on November 11, 2018 they are holing my money's saying i it may take up to 30daysi i was issued a paper recipes i paid with a debt card my money's have not been returned to my account now im on...
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1 comment
Anonymous
#1596949

Huh? What?

Review
#1399885 Review #1399885 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problems with payment

Don’t Buy | Best Buy review from Newark, Ohio

1.0
Details
Our 18 month old $$$ Samsung TV 55” has died. Geek squad was to be out tomorrow. A 3rd party contractor called to say it would be another week and that Best Buy overlooks on dates to make people happy. Not happy and service is aweful.
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Review
#1399662 Review #1399662 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Bad service | Best Buy review

1.0
Details
I was buying a item went up to a check out. A gentleman in a best buy shirt standing under a checkout sign was talking to a person about sports and other things. He turns around and yells at me that he he is busy and i needed to goto the check outs up front. I think he was the manager.
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Review
#1397547 Review #1397547 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Prejudice | Best Buy review from Twentynine Palms, California

1.0
Details
I found out that best buy will reject people by looks.
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Review
#1396948 Review #1396948 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Yesterday (11-7-18)I bought a car stereo receiver listed on this page: https://www.bestbuy.com/site/promo/car-stereo-receiver-installation (I purchased the JVC car receiver listed for $139.00, the 16th item on the list). Please note the "FREE" Geek Squad install if...
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Review
#1396396 Review #1396396 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Fix your customer service, it's terrible
1.0
Details
My wife bought a Moto Cell Phone plus 3 accessories a month ago at Best Buy in Dallas Texas. She was not impressed with the accessories & brought them back to the atote for return with the receipt. Ahw was denied a reund. She was told that thw item is no longer sold...
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1 comment
Anonymous
#1592304

That's harsh. QUOTE : " loyal customers for many years " ...

they don't break the rules for you once and now you'll never return ?

The customer is not always right but they are always the customer , even when they make a poor choice of purchase and are dissatisfied. But there are rules and limitations on full exchange - you must realize that the product cannot be resold as "new", causing actual loss to the company when the return was a matter of whim or buyer's regret.

Review
#1393989 Review #1393989 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Responsiveness
  • Poor customer response
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Customer Dissatisfaction