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Steve Azerela Brookfield Rude manager

Went to Best Buy store in brookfield to ask for repair on a DVD player I bought expensive service plan for. I am being told to wait a minimum of 3 weeks to get it back. I asked to talk to the manager and get explanation of why I paid so much money for a plan and have to live 3 weeks without something I use every day. He is telling me to read the contract. I hand him over the contract and ask politely to show me the section in there that says that I am not to expect any commitment for a repair. His answer - figure it out yourself or ask your manager to. I am asking for his name so I can file a complaint with BBB, he is telling me he is not going to give it to me and I should just go and if I am not happy, maybe buy a new DVD player instead what a commitment, what a manager focused on the welfare of his customers and that service plan, what a ripe off.
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2 comments
#11125

A store should sell a good product. Have you seen all of the complaints about Best Buys.

WoW. And they say the same thing over and over again. It's not the customer.

Poor products from Japan. Gezz even Walmart took back 100% of my returns and guess what I still shopped there.

#9276

I guess I don't understand why you are upset. Maybe it's because your expectations for a fair resoltuion to your problem are unreasonable.

Best Buy, or any retailer who sells an extended warranty for that matter, are only expected, under the terms of the warranty, to repair the product. If you had purchased that DVD player at American, they would have sent it out of town for repair. I know because I used to work there. Maybe it wouldn't take three weeks but it would take at least two weeks.

Your service plan is doing exactly what it was sold to you to do. Provide service repair coverage beyond the period of the manufacturer's warranty.

So I don't understand why you feel you have been poorly served. Cetrtainly you were'nt expecting a loaner DVD player or financial compensation for your time without it, because NOBODY does that.

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ID
#113231 Review #113231 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Loss
$180

Best Buy Warranties = Worthless

In 2005, I purchased a Westinghouse 37" LCD TV for nearly 1700. I was well aware of the 'hard sell' on warranty programs but having small kids and bad luck with other appliances, I purchased the program for another 250. On January 4, 2008, I contacted the store where I purchased the TV from about getting it serviced as the picture would appear for a second or two and then give me a black screen. The store referred me to the 888-BEST-BUY number for in home repair due to the size. After waiting on hold for nearly 30 minutes, I was connected to a service rep who told me I would be hearing back from a repairman within two days. After not hearing from anyone for four days, I called back and was told the same thing again (standard customer complaint reply, I know). After pointing out to the rep on the phone I was already overdue for a call, the rep took my work number (they now had three numbers to get a hold of me, none of them being my home phone) and told me I shoudl expect a call by the end of the day. When I arrived home there was a message from the repairman. Even though Best Buy marks the serial number abd other identifying numbers for parts, repairs, or replacement on the warranty info, they did not provide the material to the repairman! I was told by the repairman I would be hearing back from him within a week or sooner if he found parts. After 8 days, I called the repairman who informed me that parts for this model were unavailable and that he informed Best Buy about repurchasing the unit. I promptly called Best Buy to verify this info. The customer rep said that 1) no repairman had called to verify the parts and 2) no one from Best Buy followed up to make sure the parts were ordered. I proceeded to file a complaint via Best Buy's website. Instead of the three business day response, I received an email the following week with the same standard customer reply--please call us to discuss the issue. I called back again that evening to speak to a manager at the service center. Again, no followup on Best Buy's end. While I waited, she contacted, or said she contacted, the repairman. I was told parts had been ordered and I would be receiving a call scheduling a repair time within the next two days. Again, I waited four days and contacted the repairman who said NO ONE FROM BEST BUY CONTACTED HIM and that HE CONTATCED THEM OVER A WEEK AGO ABOUT NOT FINDING PARTS!! Being irate, I called Best Buy again. this time I was informed that my REPLACEMENT ORDER was approved the FIRST time I talked to a manager! When asked why I wasn't notified, considering they had FOUR numbers to try, they were speechless. I asked for an order number abd was told one would be given to me when they call to let me know I am authorized to exchange. Again, they were left speechless when I said they should have the number already (they didn't) and they should have notified myself or the repairman that an exchange was inevitable (again, they didn't). So three days AFTER I finally get a replacement approval, Best Buy calls with an exchange number and informs me that I get the depreciated value of the discontinued model of the TV and it MAY NOT cover the replacement cost. Long story short, it took nearly 4 weeks to get my TV replaced, which originally cost 1950 with the warranty, and I walked out with an Insignia for 700!!!! How is this a comparable exchange??? What about my headaches??? Never again will Best Buy see a red cent of mine!!!
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4 comments
#20251

you bought it in 2005

went bad in 2008

"technically" you were just out of luck, if it wouldn't have been for the extended warranty you bought you had NOONE and NOTHING to do about it.

you bought a warranty and you got a new TV

yet you still complain.

No i don't work for best buy but I understand common sense and comparable is comparable.

However, I do have to say this, you should have spoke to a manager because even though the resolution could be the same other things like contrasts etc etc etc could be different

#11396

To BestBuy28:

That isn't even a spec for spec match. And I notice you have no comment about the customer service.

Do you get bonuses for posting this *** once your supervisor sees it? I know they talked about starting that program.

#9112

If you read the service plan policy you get a replacement product replaced based upon spec to spec. That's what's wrong with people today, their to *** lazy to read.

#3462

Best buy seems to have a habit of ripping people off. Just as they did to you.

I am very suprised you got anything at all from them. I am sure the amount you paid for the warranty in no way adds up to the amount you spent. I do not know why the attorney general does not pick up on this.

maybe we are not complaining to the right people. I still wonder how they sleep at night, and geek squad is no better.

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ID
#112922 Review #112922 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Loss
$1200

General manager robert blair - best buy store 266 (fairborn,OH) BEWARE

My son who had to use the restroom at best buy has been accused of stealing a CD and physically pushing my daughter's fiancee for interfering since he was acting as his guardian during that time. He was held for 20 minutes and interrogated. Other staff apologized for the mistake but general manager Robert Blair never bothered to apologize for his actions. Better be careful when using public restrooms!! You might get in trouble and be accused of something that you never did. Located at 2907 Centre Dr Faiborn, OH 45324 store 266. Best Buy Corporate and District Manager - attention!! We demand an apology!!
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ID
#112803 Review #112803 is a subjective opinion of poster.
Location
Dayton, Ohio
Service
Best Buy Manager

Geek Squad What a Joke

My one year old laptop had a bad power adaptor, bad network adaptor. Now this was covered under the warranty they sent it out to the service center and it took 3 WEEKS to get fixed, then I finally got it back and the network adaptor was still not working. Now they told me the service center checks everything when it was there. Well they did not check the Net Adaptor, so I had to bring it back again to go back to the Best Buy again,and sent back to the service center again, now it has been 5 weeks since I have seen my laptop and I am not happy. Now I work for a school district and in the IT Dept and deal with this stuff all the time, when If have a problem with a Dell pc the said out a tech the next day and it is fixed within the hour!! Geek Squad doesn't even repair this stuff onsite what a joke. Now the time that has passed , I could have repaired this myself and been back up and running today I am calling the store and chewing somebody's ___ out!. Do Not Purchase any pc's or laptops from Best Buy you will be sorry!!!
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24 comments
#864198

You work in IT and brought your gear to the fail squad? You Sir or Madam are fired.

#734805

GEEK SQUAD = ***'s (that think they know all) that barely made it through school to get a degree. They are a joke with no real years of experience.

Or basic common sense. They are all hype as well. I have owned a chain of PC repair stores in my region since 1996 and have had to fix their screw ups countless times. They are so dumb it's amazing!

Never talk to Kenny at the Selinsgrove Pa. Best buy if you want to avoid a true *** and waste of time. He likes to talk over you repeating his incorrect diagnosis while ignoring the obvious that was hammered into his tiny feeble brain. If you know your stuff try him out for fun.

A real ***! Actually, even if you barely know your stuff.

He will know less than you anyway! lol

#377552

ok so here is my experience with the geek squad in short... last year i brought in a dell dimension 4700 to see what they would recommend for an upgrade...

dude says buy a new computer we have lots of better ones here... i take it home, guess what, it wont turn on! so i go to another store looking at computers and i buy a nice hp... fast foward a year later im sitting here at my desk and all of a sudden my screen goes blank!, me being not so tech savvy i freak out and hit system restore...

the puter freezes up again so i had to shut it down in the middle of a restore... i know not a good idea. so i take it to a bb. dude tells me it will take 4-6 days to look at it and figure it out, i had a feeling it was my video card but who am i?

5 days later i call to see how its going they say they think it might be a virus.... what? one guy says its a video card and then another guy says its a virus... i have enough and pick up my puter...

they look at me like i had corn growing out of my ears because i guess folks just dont do that to the squad. i take it home. i decide im gonna practice on my old "dead" dell changing a video card... i open up the dell and notice there is a big group of wires unplugged from the motherboard!!!!

why in the *** would this guy do this?...

so i get the dell workin and i go buy a new video card for the hp and all is good... i cant describe what a RIPOFF and SCAM these guys really are.

#284960

I hate geek squad their cover everything warranty didn't cover the biggest thing

They *** me out of 1200 dollars :( :( :(

#284959

I hate geek squad their cover everything warranty didn't cover the biggest thing

They *** me out of 1200 dollars :( :( :(

#212945

:(GeekSquad:What a WASTE-OF-MONEY!!!....

#132830

I bought a Sony Vaio laptop a year ago from best buy. I purchased thier extended warranty and the accidental damage.

My laptop is covered under their warranty. I took it in and was told the hard drive was bad, and that they needed the recovery discs THEY made for the computer. I brought the recovery discs in. They said it should be ready to go by Monday.

Monday comes and goes with no phone call. I call them on Tuesday they said they are having problems restoring the computer, but that it should be ready on Wednesday. I get a phone call Wednesday saying the computer is fixed and ready to go. I go in and pick up the laptop and am told it's all ready to go you just need to install your anti-virus.

Get the computer home and turned on. The network card doesnt work the media reader doesnt work the touch pad doesnt work. I dont know much about computers, but this computer certaintly wasnt ready to go. Call the store and go back in they say no problem we will fix it.

Spend an hr there to be told that they had a problem with my recovery discs and just decided to install windows. So, I have no Sony software and the whole computer doesnt work right. Since they screwed up the discs they say they will over night discs from Sony to fix the computer. This was Wenesday now Tuesday of the next week they have supposeldy overnighted discs twice and cant find them.

The store lied to me and hoped they wouldnt get caught. Now I'm waiting for these recovery discs so my computer will work properly.

If they cant fix my computer that is covered under their warranty I will demand they replace it. I'm soo done with Best Buy.

#104866

Oh goodness... I just realized something...

It's probably a waste of time rubbing your noses in your own stupidity...

Cause you're already doing it to yourselves.

I bet you *** techie wannabes are chompin at the bit right now, tryin to find something witty to sling back. Haha! You guys probably jump at the chance to act pissy lil girls, why else would you come to a website for "Pissed Consumers" and rail on them?

This just took on a whole new level of humor for me!! Hahaha!!!

#104864

HAHAHAHAHAAAAHAAA!!! Whew.... Thanks guys ;)

You'd think, with all those certifications you all have under your belts, and all those feathers in your caps, that you'd be emotionally stable enough to realize it's not personal, and you'd be smart enough to conjugate complete simple sentences...

Take a deep breath tech-emo wannabes, your hands are shakin, and your keyboard is all wet! Haha!

Nothing anyone's said here changes the fact that BestBuy, AND GeekSquad's customer service is in general sub-par, and sometimes blatantly rude. Just like many other greedy, unethical, businesses here in the UCA (United Corporations of America) Try living in Salt Lake City, this moral cesspool leads the nation in white collar crime. With a big fake smile! Haha!

BestBuy has forgotten the single reason they are in business. The customers. Which implies that you'd want customers to feel they are being treated fairly, and with a common human respect, to ensure they return. Which eludes to the fact that customer service is paramount. No customers, no business... Right? Cause and effect? Which is why there are websites like this one.

Any of this gettin thru your thicky thick? Quit being so butt-hurt... Haha!

#103890

To mr I hate all, most of us that have any certification at all know this. How about you remove your head from your stuck up *** Hmm lets see I have my CCIE my CCNA MCSE MCDST A+ and more certifications than I care to list.

Get this.. I work part time at GEEK SQUAD ..why because the discount is great. My full time job is MIS at a regional hospital. So my friend I challenge you.

Lets go geek for geek nerd for nerd... I am sure that my pinky can out tech and type you.

The GS is not perfect but are great a dealing with idiots like you! Please do not reproduce.

KTHXBI

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ID
#112633 Review #112633 is a subjective opinion of poster.
Location
Sacramento, California
I went to the local Best Buy to return a Ipod Touch (un-opened) that was doubled up on for a gift. I bought it just before Christmas, and the return policy was on a extended program (10 days extra), which ran out on Januray 31,2008. I arrived at the store at 10 a.m....
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9 comments
#189127

You failed to return on time your fault.

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ID
#112216 Review #112216 is a subjective opinion of poster.
Location
Falls Church, Virginia
Service
Best Buy Manager

Laptop returned 4 times - GeeksSquad did not repair and lied

I have been a customer of the Red Lion Rd and Roosevelt Blvd Best Buy for yrs now and am extremely unhappy with the treatment that I have been givien by them in regards to a laptop that I purchased from them. I went in to their store to look at a laptop that they were advertising in their weekly flyer and when I got there,it was sold out.I looked around and found a much better one at more than double the cost and asked if they had it in stock.They said yes so I bought it.I also bought all the extra warranties and protection services that they offered with it so I would have no issues with it. I only had it for 11 months and had to have it back to them 4 times for repairs. Each time they(their geeksquad) fixed it the repair laster for 1-3 months before it gave me problems again. Anything from not being able to update my security to not even being able to log onto the internet. They "claim" to have done everything fdorm reflash the harddrive to replacing it.The last time I had it in to them,I told them I didn't want it back until it was completely fixed no matter how long it took! They told me they would have to send it out to HP for service this time and could take 3-4 weeks.I agreed.Within a week they called me and said my laptop was ready?? I asked how it came so fast,and they said they didn't know but it was back. I went to get it and the same week,it was coming up with all kinds of errors and shutting down the laptop.I complained to them saying that my manufacturers warranty was up in less than a month and I wanted a new laptop(which is in their warranty agreement. It states that Best Buy will replace your laptop if they cannot fix it! They just told me to bring it in again for them to fix it!!! I told them that that is not satisfactory and that even if they fixed it, it would only last for a short time and I would be at the same spot im in now,but without even my manufacturers warranty which was up in a few weeks. They then told me that I would have to deal with HP directly from then on!! I told them that thats why I bought all the extra warranties so I didn't have to go through this.They just said that they could not help me anymore and I would have to go through HP! I was still paying them,had it back 4 times and still had a probelm, but I would have to deal with HP on my own now! So I did contact HP and to my surprise, they never had my laptop in for reapirs as Best Buy stated! Best Buy completely lied to me about sending it to HP!! HP then told me to send in the laptop to them so they could look at it.Withing a few days of receiving the laptop, HP contacted me and said that the laptop was beyond fixing and that they were going to give me another one. In fact, they even upgraded it to an even better one. I contatced Best Buy corporate and told them what happened, and they basically brushed me off as the local store did. I told them that I had all the repiar orders form the geeksquad showing that it is a continuing problem,and they said they didn't care! I told them that while my laptop was getting fixed or replaced,I would not continue to make payments and in fact wanted a credit for all the times my laptop was in their shop for repairs.Why did I have to pay for something that was broken more than it was up and running?They just said that it would be foolish of me not to pay as it would hurt my credit!!! A multi-million dollar a yr company and they couldn't even satisfy one customer with one laptop!! Especially since all they had to do after the 2nd or 3rd time was to send it in to HP and they would have replaced it! I didn't ask them for money back,or a better computer(which this one was suppose to be)I only wanted to be able to use it and not keep getting these temporary fixes! I am completely disgusted by how they handles this and the lack of dedication to their customers! I have bought 2 computers form them withing a yrs time(one laptop and one desk top)which cost over 3k total.I am not a consumer who buys the cheapest products and expects them to perform like the best.I spend the extra money to get top of the line equipment and all associated warranties to protect them.This situation proves that they couldn't care less about me,or any other customer of theirs.They only care about getting your money and when you have a problem,they completely dismiss you! Please tell anyone you know to stay clear of their business before you get screwed over as I did.
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3 comments
#14483

Here's what I have found from going through my horrible experience. First, you must write and fax at least 4 letters and file complaints with your Attorney General, the Better Business Bureau and the Federal Trade Commission before they will actually call you back.

Until then, call them every day. Call 888-BESTBUY and ask for Consumer Relations each time. Don't ask for any other department because they have no idea what they are doing. If the store ever has to ship anything out for repair, make sure you get a tracking number and follow up to make sure that it has actually been sent out on the date that was represented to you.

If you are able to, call every day and every hour until someone finally does something and then continue to file complaints with every bureau you know. Also if the Best Buy is a member of a Chamber of Commerce or other professional organization, let them know how you are being treated.

I am sure that these organizations will not be happy to know their members are treating consumers like ***. I will never shop at Best Buy again and would strongly suggest that everyone else do the same.

#4408

That happened to my brother a couple of times. The first time they said it was shipped of to HP it was gone for three months.

Then when it came back it stopped working again about 4 months later. This time I called HP and talked to them. They did get it the second time and had to replace the MB.

My brother was so pissed. That is a long time to go without your HP laptop when you are in college.

#3153

Wow!! I had a very similar situation happen to me at Best Buy and I was a happy customer for years until I found out how *** their customer service is and how cheap they are!

I HATE BEST BUY!!!!!!!!!!!!!!!!!!!!!! They don't give 2 craps about their customers. As long as they get the money out of our wallets and into their greedy hands they could care less what happens to us or our defective products that we bought from them. Best Buy is a *** company and everyone with a few brain cells left should realize this sooner or later.

Those who don't, STAY AWAY FROM BEST BUY!! They sell absolute ***, they lie to their customers, and they could care less about us once they have our money and will do everything in their power to get more money out of us dishonestly!

DOWN WITH BEST BUY!!!!!!! :(

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ID
#112211 Review #112211 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Thank you for using the Better Business Bureau's Online Complaint System.Your complaint has been assigned case # 5711****.Correspondence regarding this complaint will be emailed to : nagi4649@***.comPlease print a copy of this for your records. Filed on : January...
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8 comments
#116131

Shane Ryack - Look at the receipt and see if there is a sub-line under the model number that states "LP: 123456****". You're looking for the LP (License Plate) number.

If the plate number is not on the receipt then it was rung up incorrectly. Try to find the "Shelf Display" sticker and return to the store with that. Explain the situation (calmly please, a little kindness goes a long way) and present the receipt and sticker. Ask for the promised price.

If the rep says "no" ask for the computer manager first (sub-managers are easier to pull away), if not available, ask for Store Manager, if not in, ask the the "M.O.D." Rinse and repeat. If no results, call 1-888-BEST BUY and explain. Rinse and repeat.

The original article seems misleading. The employee could very well be correct.

IF the customer did/did not specify the latest model Best Buy CARRIES. Not all Dell models are available through Best Buy. Our latest model could very well be somewhat old depending on when during the year you're shopping. Just before the new models come out, the oldest models (on display) would technically be the newest model available.

Not enough information here. This is hearsay.

The restocking fee is listed on the wall, on the receipt, the rep should have mentioned it and there's supposed to be a yellow sticker taped over the seal that reads "14-day return policy, 15% restocking fee if returned". Best of luck, sorry they made a bad impression.

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ID
#111964 Review #111964 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Loss
$794

Best Buy is stealing from trusting customers!

What you should know when you let Best Buy "get the pc ready for you" With E-Machine or Gateway, There is not anything to get ready for you. They are ready to buy, take home and set up. They already come with a trial version of virus protection. They are also charging you for 2 virus programs, that do not get along with each other. Consumers are being told that Best Buy has to get it ready, and they are lying. They are charging up to as much as 200.00 for this service. Whats worse, they are charging you 50.00 to make a back up copy of the operating system. All you have to do is look in the start menu and create your own with the touch of a button. Best Buy is laughing at you all the way out the door "what a sucker" is exactly what they are saying. Trust me, I hear this over and over.
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5 comments
#55332

For questions on computers try Kim Comando.com. Since not everyone is computer savvy, it's nice to be able to get answers somewhere that doesn't call you names like the people above.

Try it, it might be a good starting point to try. :zzz :zzz

#20261

since when does selling and MAKING A PROFIT is illegal in the US?

wait, isn't that the foundation of our economic system?

First off:

Geek Squad services are more than ANYTHING convenience. *NEWS FLASH* deep *** not everyone can install antivirus, and doing restore CD's if anything is more annoying than anything. I know how to do the installs and all but did I want to sit 5 hours to do it all? no thanks here's the sofware I want put it in. (them charging me would only make sense)

Second: When did trials of software fully did something for you? wait, here it's the HINT WORD "TRIAL".

You go buy internet protection packages (70ish bucks) and maybe a good antispyware (30 bucks) you're already at 100 bucks..... wait, that's also best buy's fault.

The problem is that you all expect free *** free installs, free software, all free free free and oh man don't even get me started with "CANIGETADEAL??"

I only laugh harder when your 2000 dollar computer fails after 2 years because you fail to get a 200 dollars extended warranty.....but wait, you not getting it it's ALSO best buy's fault.

M O R O N all over

#7281

BestBuyChik get real. Half the *** BestBuy is "supposedly" customizing can be done yourself and for less money then what your Geek Squad is charging you for.

Oh and yes you are talking to someone who knows their ***. ^.^ Trend Micro can be purchased if the consumer so wants it for way less then having Geek Squad personally put it on my computer. As for them speeding it up the first commenter said it best. There is only so much you can do to speed up the memory hogging Vista and that includes adding new memory to your computer.

So, does all of that justify Best Buy charging people obscene amounts of money for little to no service at all? Nah I don't think so.

So do more research and stop sucking BestBuy ***. Now that makes YOU an ***!!

#3188

So, explain what "they customize it making it faster and easier to use"

actually means.. Honestly there is not much you can realy do to make Vista "faster" except add more memory.

You can *** SOME of the trials, but you can not realy *** enough to make it faster.

No comment on the back up cd that you charge them for? That just is not right.

The least best buy could do is make it known to the customer that they have the option of making that cd for nothing, except the cost of the cd. :)

#2755

Actually, the software that is sold was actually written to be compatable with eachother. And the trial that comes on your computer doesn't scan for viruses like the trend micro does.

So they are actually giving you a better deal. As for gateway & e-machine being ready to use when you get them home, that is true for all computers, but they customize it making it faster and easier to use!

I recommend that you not talk out your *** about things you obviously know nothing about! That makes you an ***!!

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ID
#111776 Review #111776 is a subjective opinion of poster.
Location
Sioux City, Iowa
Bestbuy.com blacklisted me. Told me I bought too much from them and I can no longer place an order with best buy or bestbuy.com. Apparently the store manager was upset that I always bought the sale items on their website and nobody else could get sale items. I only...
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7 comments
#256164

best buy only sale junks & no cover extended warranty,junk junk,martinsburg west virginia,not recomended is piece junk.

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ID
#111515 Review #111515 is a subjective opinion of poster.
Location
Monroe, Michigan
Service
Best Buy Manager
Loss
$1000

I hate Best Buy

I was an avid best buy consumer, until today. I went online today to make a payment online like I do every month for a tv that I bought on the "No Interest for 18 Months" which should say "You don't have to pay interest for 18months but if you don't pay your balance off in those 18months then you pay ALL of the interest from those 18 months." I was aware that I was going to begin being charged interest, but I was specifically told by the sales rep that signed me up that it was on the remaining balance, not all of the interest from the time of purchase. My finance charges are now more than half of what my balance was only 18days from the time I noticed this charge. I spoke with a very rude "supervisor" through the 800 number and was basically told, to bad. I offered to pay of my entire balance previous to this charge but said I would not/cannot pay an extra $600+...just want to let people know what that NO INTEREST scam really means so it doesn't happen to anyone else.
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5 comments
#562067

It is on your bill each month the amount fo deferred interest and the date it needs to be paid off to avoid interest. And your bill has a reminder when a promotion is about to end and the date it needs to be paid. All you have to do is know how to read.

#107161

Maybe you should read your policies oh and uh make your payments on time

#19865

Again... more dumb people posting who just miss the point.

The sale person should have known this and told him... this is another reason why Best Buy sucks.

The sales poeple are 16 years old and the managers didn't make it out of high school... and it seems you idiots didn't either.

#3058

Typical...sign then read not read then sign...It's in the contract!!! Oh yeah, the return policy is on the back of the receipt too!

#2054

Every no interest purchase out there is like this. It's not a secret! It's right there in writing.

If you relied on the word of a salesman instead of reading what you signed, you deserve to pay the interest

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ID
#111096 Review #111096 is a subjective opinion of poster.
Location
Raymond, New Hampshire

Best Buy

Best Buy consumers that are typically upset don't realize that the Best Buy employees have to follow guidelines written by our corporate office. If those guidelines aren't followed we can be fired. 2. Open computer software,video games etc it is a copyright federal law that we can not return them we can only exchange them for the exact same product. Otherwise we're looking at a federal lawsuit from the manufacturer if not more and yeah that wouldn't be pretty. Also, unfortunately we don't know peoples stories or backgrounds so we have to treat everyone on the same grounds. One person could say they aren't trying to *** us, but really be someone who is and the next person could say the same thing and really not be, we don't know. 3. Most of the time we're frustrated because the manufacturers of the products we sell put us in bad positions. We can only get as much as the manufacturers say we can get. Unfortunately during the holidays thats not always enough. We try to do what we can do but right now I'm especially feeling the frustration when we don't have a product in and its not our fault either. Most of the complaints I have actually read could either 1. be traced back to our corporate policies 2. be traced back to the manufacturer or an manufacturer issue. If you got a defective product most of the time its not because we secretly smashed it in the back and put it on the shelves, it comes to us how it comes to us and they originally come from the manufacturer. I just feel bad because some things have been totally misrepresented about this company. I hope more individuals become more informed. Also, I apologize to those individuals who got a newbie or the one of the few employees that didn't know anything. At our store it is our upmost duty that if we don't know we find someone that does know. And just to let you know it is hard to sleep at night knowing that there are unhappy customers. I think the most important thing about human nature is that if someone tries and I mean really tries you should give them credit. Everyone makes mistakes and as long as people are out there working, there are going to be mistakes made. We don't want them to happen but its inevitable. Thats all I have to say.
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7 comments
#562074

I have always been happy with best buys. Any *** knows that open dvd and computer software can not be returned if opend but exchanged for the same thing.

If you did not want that movie why did you buy it in the first place? I have bought movies that were cracked but I only wanted a playable copy of the movie which they exchanged. In life we do not get everyting we want. Calling the associates idiots and *** is not right.

They like you are trying to make a living. I have always been treated with respect in their stores but I do not expect hugs and kisses and we love you from them.

#198452

I love how customers complain about BB customer service. GO TO WALMART because they don't give you any service except to check you out or make sure you have a receipt to make sure you actually paid for it.

#106321

It never ceases to amaze me the number of people that insist on "fixing" the displays at Best Buy!!! As an IT director, you obviously have ALL the qualifications to determine how I want MY tv to look!!

Retail stores have their displays set to the REQUIREMENTS of the manufacturers- not to same "rogue" IT director's personal standard.. Leave them alone, someone will just have to set them back to normal when you leave...

#80914

I find it most amazing when employees in Best Buy argue with me.

The latest: I looked at an LG TV on display that I have been considering. I noticed that the color seemed a little green and was wondering if it could be adjusted. So, I pulled up the menu to take a look. Every setting was at "50," so clearly no one had set up the $1,000 monitor. (They do know that car dealers wash and clean the cars to make them look better, right?)

So, I started to color correct the screen and an employee walked up. She clearly wasn't happy and asked what I was doing. When I told her, she started arguing with me that the screen was properly calibrated, just like all the others. (If so, there sure are a lot of little green men on all kinds of TVs.) She kept using the word "vibrant." In fact, she told me I was color-blind when I pointed out how the people were green.

Now, I work as an IT director for a group of about 1000, but I have a strong background in graphic arts and have performed some color correction miracles for several major U.S. magazines. I have been trained to see and even remember color. I tried to calmly explain that and explain why I was adjusting the screen to test it because I am so picky about color. She just snorted and walked off.

Nice TV when properly adjusted. Wonder where else I can buy it.

#51722

Very deceptive practices tried to by a computer, they tried to add 180 dollar anti virus program said it would take 3 hours to remove it if I did not want it. Would not give me back up disks.

Said they had 4 left i got there in 5 min they said they had none with a smile. Never will buy anything from Best Buy also will report them to the BBB.

#2008

Ahh come on!! Do you think it really matters to us unhappy customers whether or not you are sleeping at night knowing that we exist?

Best Buy is nothing but a circus act full of idiots at the upper manaement level all the way down.

I hope to see them in small claims court to address my issue. See "Best Buy - I got screwed"

#2001

It is very refreshing for me to read something positive written by an Employee.

If anyone has visited BESTBUY, especially during the Holidays, if they are fair-minded, they should appreciate how difficult it must be to provide the ambitious Service Levels that I know BESTBUY to strive for.

Keep up the positive attitude and obviously good work.

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ID
#110749 Review #110749 is a subjective opinion of poster.
Location
The Colony, Texas

Best Buy

My elderly, disabled sister purchased a Best Buy computer with the extended warranty for about $1200. It never worked properly, if at all. She took it back to the Tupelo, MS store on numerous occassions requesting repair or replacement. After each visit, it malfunctioned within a short period of time. She finally got 2 indedpendent computer expert written evaluations that it had too many problems to repair, mailed those to the pres. of Best Buy, and requested that he honor her extended warranty with a working computer. She got back a letter of apology which is not helpful since she has no money to purchase a working computer-making it her Worst Buy.
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ID
#110529 Review #110529 is a subjective opinion of poster.
Location
Galeton, Pennsylvania

Best Buy - Customers don't count

The Best Buy organizational culture appears to be one based on rigidity and indifference towards the needs of customers. After spending $1200 on a laptop computer, I was told it would take 3 hours to do the installs and pre-service work for which I had agreed. I left the store at 1pm with the plan to return at 6:30pm on my way to an important dinner with 15 friends. The store was not near my home. They called later to tell me that it would be much later before it finished. Conversations with several Geek Squad members proved only more frustrating because they did not seem the least bit concerned about my inconvenience. But, they said they would talk to a manager while I was en-route to the store. It should be mentioned that I would be unable to return for several days and miss a full day at home to set up, etc. if I didn't get it that night. At 6:30pm I arrived (after changing my car pool situation) and waited over 45 minutes for the computer, making me very late for my evening. I realize that they could not have speed up the process at this point and my dinner plans were ruined. However, no offer of a small discount or gift card was offered. Nor were there any apologies about the delay. In fact, the one Geek said, "I talked to the manager about a gift card or something and he said there really isn't anything we can do." That translated to me as "We have your $1200 so we don't need to do anything for you". I would have returned the whole system had I not been screwed for the $129 of non-refundable service they had started. I sat there close to tears for 45 minutes watching dozens of people make large purchases. A small gesture of understanding would have saved a customer. The failure to extend a small gift card ($15-20) has lost them far more in my business for life and that of any others if in my power. And, I started with the 15 friends I met later that night. Best Buy is clearly the most customer un-friendly organization I have ever encountered.
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4 comments
#562083

Why did you decline the offer to set it up and just take your computer home? It is not hard to install anti virus software or any software.

At home you can set it up the way you want it set up with the software that you put on it. I am not a geek but I have had no problems setting up my computers as long as you can punch a few buttons and put the code in the software the computer will do the rest.

Even all the plugs are color coded and to set up speakers and mouse and keybord all you have to do is match up the color on the computer with the color on the cord. A 6 year old could do that.

#20257

LOLwho ever mentioned faulty software??the 129 is what I got done to my computer that is simply the installation of security software and antivirus.How's that faulty software?YOU GET REAL! lolHowever, I do agree that sometimes it takes forever, my lap took an hour over but works great.People people people, a gift card for every time you're mad doesn't change the world...man I should try that next time" OH SORRY THE LINE WAS TOO LONG, WHERE'S THE 100**** GIFT CARD PLEASE??"

#19858

Geek Squad "agents" don't do anything... yeah, because that new computer he bought must of had faulty software... get real!!

#13086

Which would you rather have, a good computer that you know is set up properly without faulty hardware? Or something that you are completely uncertain about?

When the Geek Squad agents set up new computers, they are making sure all hardware is not faulty and correctly installed, as well as that all software and Windows installations have been done correctly.

If you get it home and the speakers aren't working, do you know what to do? More than likely, you'd simply waste the trip or time to bring the entire laptop in and yell and scream because something doesn't work.

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ID
#110298 Review #110298 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Product
Best Buy Gift Card

Best Buy is a ***!

I went in on Black Friday, nice and early to get a good deal. I got 2 tickets for laptop computers that were advertised in the paper. The Gateway laptop for $599.99 and a Toshiba laptop for $799.99. There were no prices on the ticket, just a bunch of bar codes and the title of the product.I stood in line for about 4 hours, the cashier rang me up and told me to pick the items up in the back. The next day I go to look at the receipts and realize that they charged me an extra $128 for each computer for 2 software and installation for these software, which was not disclosed to me nor was on the advertisement. I call customer service and they tell me to go ahead and bring it in and it would not be a problem. So I went in to Best Buy two days ago and tell them what happened. She said they would check on it. She took the laptops to Geek Squad, which was right behind the Customer Service desk and she said they would take a look. I told her that the Gateway shouldn't be opened since I was returning the Gateway completely. She replied with, They have to check on the software,so I let it go assuming that was her acknowledgment that I was not responsible for opening it. Then a manager comes back and says that I had to have known about the software and the installation charges because the bar codes were on the ticket. There were in fact bar codes all over the ticket but no prices or anything saying that they were an additional cost. The price for the actual product was also not on the ticket, it was in the ad. So naturally, I was upset that they charged me for something without disclosing it.. In addition, he said that there would be a restocking fee since the laptops were opened.. When I explained that they were the first to open it, they said that the boxes were already opened. The customer service rep also denied the fact that I told her not to open it since I was returning the Gateway outright and actually yelled and pointed at me saying that I was wrong. ( She was probably in high school). The manager basically said no and to take it up with Customer Service through the 800 line and walked away. This is one of the most frustrating situations that I have had to deal with. In the past 3 months I have spent over $3500 in appliances and electronics through them and they basically turn me away without any kind of help. They are outright liars and thieves. I plan to call my credit card company and dispute these charges as well as file a complaint with the BBB. I am so disappointed and upset. Consumers should not be lied to and charged for items that were not purchased. In addition customer service was terrible, I understand that the rep was very young but her attitude only made the fire stronger.I am never going back to Best Buy again.
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2 comments
#115277

You are right, Bestbuy is a rip off. I wanted to buy one of the gateway at $599 and they did not have any in stock but they had a display model.

The manager would not sell it due to some sort of sku problem. She stated she was sure I would be happy taking it home today but laughed and stated I would have to come back in the week when they would be getting more.

Apparently they don't want to sell computers. I won't be back.

#19868

Yeah, never buy anything from the BB... they employ some of the biggest idiots and liars I have ever seen.

And yes, most of them are in highschool. And I hope they never grad and are forced to work at that dumb store for the rest of their dumb lives.

And as I never shop there. I'll never need to deal with them.

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ID
#109659 Review #109659 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Best Buy Cashier

Bestbuy online gift cards

I ordered a customized gift card from BestBuy.com on Dec. 8th with a promised delivery before Christmas. My son never received his card until Dec. 26th to make matters worse he went shopping and the $100. card was declined at BestBuy !! the store manager told him he needed the original receipt. I then got on the phone and told him it was purchased online. "oh duh well we can't do nothing about it mam' you got to call the online store. I did and.... um dah they can't do nothing because it was ordered online through Cardways.com" I'm still on hold being transferred to another department. My visa card was hit for 104.91 on Dec 8th and now I have to contest the charge.
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3 comments
#562952

I ordered the card on the BestBuy site and no I don't steal ! Your wrong on all accounts.

If you notice now that Best Buy must disclose when you are sent to a third party site. They didn't then. If consumers don't complain when they are ripped off nothing changes.

It took months to resolve this issue because Cardways blamed Best Buy and Best Buy blamed Cardway. You blame me the consumer how ridiculous.

#562088

It sounds like you bought the gift card from a third party like the ones you see in the grocery store. It is the responsiblity of the company you buy it from to activate the card.

My guess is you went into a store and stole it off the rack.

Those cards are of no value until the clerk activates them. That is not Best Buy fault.

#8512

You ordered the card from Cardways.com and youre blameing Best Buy what a dumba$$ :roll

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ID
#109407 Review #109407 is a subjective opinion of poster.
Location
Nashua, New Hampshire
Product
Best Buy Gift Card