Best Buy
Reviews and Complaints
Steve Azerela Brookfield Rude manager
Best Buy Warranties = Worthless
General manager robert blair - best buy store 266 (fairborn,OH) BEWARE
Geek Squad What a Joke
You failed to return on time your fault.
Laptop returned 4 times - GeeksSquad did not repair and lied
Shane Ryack - Look at the receipt and see if there is a sub-line under the model number that states "LP: 123456****". You're looking for the LP (License Plate) number.
If the plate number is not on the receipt then it was rung up incorrectly. Try to find the "Shelf Display" sticker and return to the store with that. Explain the situation (calmly please, a little kindness goes a long way) and present the receipt and sticker. Ask for the promised price.
If the rep says "no" ask for the computer manager first (sub-managers are easier to pull away), if not available, ask for Store Manager, if not in, ask the the "M.O.D." Rinse and repeat. If no results, call 1-888-BEST BUY and explain. Rinse and repeat.
The original article seems misleading. The employee could very well be correct.
IF the customer did/did not specify the latest model Best Buy CARRIES. Not all Dell models are available through Best Buy. Our latest model could very well be somewhat old depending on when during the year you're shopping. Just before the new models come out, the oldest models (on display) would technically be the newest model available.
Not enough information here. This is hearsay.
The restocking fee is listed on the wall, on the receipt, the rep should have mentioned it and there's supposed to be a yellow sticker taped over the seal that reads "14-day return policy, 15% restocking fee if returned". Best of luck, sorry they made a bad impression.
Best Buy is stealing from trusting customers!
best buy only sale junks & no cover extended warranty,junk junk,martinsburg west virginia,not recomended is piece junk.
I hate Best Buy
Best Buy
Best Buy
Best Buy - Customers don't count
Best Buy is a ***!
Bestbuy online gift cards
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A store should sell a good product. Have you seen all of the complaints about Best Buys.
WoW. And they say the same thing over and over again. It's not the customer.
Poor products from Japan. Gezz even Walmart took back 100% of my returns and guess what I still shopped there.
I guess I don't understand why you are upset. Maybe it's because your expectations for a fair resoltuion to your problem are unreasonable.
Best Buy, or any retailer who sells an extended warranty for that matter, are only expected, under the terms of the warranty, to repair the product. If you had purchased that DVD player at American, they would have sent it out of town for repair. I know because I used to work there. Maybe it wouldn't take three weeks but it would take at least two weeks.
Your service plan is doing exactly what it was sold to you to do. Provide service repair coverage beyond the period of the manufacturer's warranty.
So I don't understand why you feel you have been poorly served. Cetrtainly you were'nt expecting a loaner DVD player or financial compensation for your time without it, because NOBODY does that.