NattieS S
map-marker Williamson, West Virginia

Bought and in store activated 2 "freedom phones "

Both phones are eligible for $50.00 best buy cards, never got them and when i went in to get them i was told they cant give them 2 me. Unless i return them loose the 100.00 for the activated talk text web music cards.and repurchase them -rip-off!!! Ive spent lots and lots of money in this store and everytime theres a best buy bonus card involved i have never ever recieved it for some reason or other.. Im soooo Pissed!!! I will buy my next tv etc from walmart, best buy?? Really?? Worst buy i think!
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2 comments
Guest

The $50 gift card for the phone(s) was after you did an upgrade check. The offer ended on 2/12/12 and is not retroactive. And I would certaibnly echo the previous comment, if the store is so bad, why do you return?

Guest

You didn't follow the guidelines of the offer. And why do you keep going back if it's so bad?

Answer: it's not nearly as bad as you claim. That store does not offer for sale, anything that you would need for survival.

So anything you bought there was for pleasure. Stop going, or shut it.

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Abagale Hkk
map-marker Los Angeles, California

Installed outdated virus software on new computer

2010 Windows 7 HP computer contracted virus the outdated software allowed. It was software pushed hard by Geek Squad. (Its own report confirmed this). Geeks admitted outdated software installed & updated it but wanted $199 to remove virus even tho they sold "Black Tie" Protection then admitted no one knew how to remove this particular virus. When You buy from BB you get heavy pressure to purchase the Geek contract & are told it covers everything. When you need help according to them, it covers nothing but " dust removal" and something about humidity. The Geek Squad is useless. I would not ever reommend this service. I will never shop at Best Buy again..
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1 comment
Guest

It's not their job to keep your antivirus up to date. You have to do that yourself daily or set it up to auto-update.

This is your fault.

Not all virus's can be removed. Some damage the system or replace vital files with virus infected files.

So if you do remove the virus, it removes the vital system component.

The best way to handle any virus is to format the hard drive and re-install windows. It is absolutely the only way to be sure it is 100% gone.

Anonymous
map-marker Dayton, Ohio

Best buy " account shield plus insurance " slow and confusing

i paid 7 or 8 dollars a month (80 dollars a year) for my disability and loss insurance on my computer from best buy bought thru my zero int. rate best buy HSBC card.

its called " account shield plus", its a private company i found out , not Best Buy , but sold to me by best buy .I was told briefly by best buy cashier that it isnt their "black tie " coverage but it somewhat covers breakages and or theft and disability and lots of other things.. So I got it... was a mistake..... would have got black tie but my computer was 280 bucks and black tie insurance would have been a whole lot .

figured i could replace it for 280 if it broke.. Then.. the screen cracked after 3 weeks. I Found out my 7 dollar a month account shield insurance had a whole lotta hoops also i tried to use it .

truthfully we dont really know how it happened . maybe the 25 pound cat sat on it ??? or it possibly fell off the seat and broke in the car ??? thought id call best buy to see if it would possibly be covered somehow..

as account shield is supposed to cover breakages due to "auto transportation related " damages , vandalism, theft and other things according to their brochure. What about "no one knows" what I found out is it only covers breakages and loss for a some very specific reasons .. not just loss or breakage in general.. it took me hours to try to find all this out and get a claim form from HSBCs "account shield plus" insurance company due to their "account shield plus "web site saying something like "not working currently " today after entering in a whole lotta time entering in my info to become a member or whatever for them .

so then I was hours on all this on phone trying to talk to their overseas resp twice. the first overseas rep who i couldnt understand . he kept saying "hello?' when i could not understand to answer his questions. I m not saying this company is a rip off but it was just aggravating!

they told me i had to wait 7/10 business days JUST TO SEE if a computer breakage or loss is covered before repairing it is OKed and moving forward?. I paid my insurance bill so Why did they deny me my request to just go ahead myself and pay for repair and then turn in a clain to see if its covered so I could at least get my computer back within a week or so ?. (They could always deny it) If i got it fixed and sent a bill that voids my chance totally to claim it I was told. I was up a creek!!!!

OH yeah , they want a official police report sent to them proving if it was malicious mischief, how about a cat knocking it off dresser or whatever? (how could i find out as I couldnt understand them on phone or use web site anyway) i dont know but I wonder if they want on a report or proof if it actually was broke while transporting it in a car or whatever. they dont tell you all this when selling the account shield plus insurance to you at best buy . Its a hassle.

bottom line" she needs the computer . but I do know black tie was too costly for a cheap computer so account shield plus was cheap and thought to cover loss but found to be aggravating and not timely . So I will get it fixed myself . 130 dollars Will have my 280 dollar computer back this week .

so i cancelled them today... sorry Best Buy , HSBC /account shield?

no more 80 dollars a year for the so called "account shield" insurance from me.

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2 comments
Guest

Bestbuy does cover physical damage on most products. People on wish to buy protection after something breaks.

The protection actually has accidental damage in it. I shatered my iPad twice and the just give me a knew one each time

Guest

black tie doesnt cover alot of things either and i know it dont cover "accidental breakage or the screen"

try a search for best buy here and read all the horror stories. your pretty much up a creek when u buy from best bye bye...

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Anonymous
map-marker Washington, District Of Columbia

Best Buy Customer Service

About 3 months ago, I went shopping for a new TV. I went to a Best Buy store in Golden, CO and found the TV I wanted in a few minutes. The first salesman went to check on someone else while I was still searching. After he finished with those people, he helped two other customers who came in after me while I was waiting. Then a assistant manager approached and asked if I needed help. Grateful, I explained I wanted to buy the TV and his best response was he'd get someone to help me. He wandered off to who knows where and I never saw him again. Meanwhile, the original salesman helped two more customers who again came in after me. After waiting 45 min, flagging down a total of four different store agents, and still unable to get someone to sell me a TV, I left. To me, this was beyond bad. I've spent a lot of money at Best Buy over the years on DVDs, TV, and various other electronics. And there I was ready to drop $800 on a new TV and they just kept helping and checking out other people. As a result, I refuse to shop at Best Buy now and I have shared this story with all my friends. The amazing part was #1 they weren't surprised and had other difficulties with the chain and #2 I read it was listed as one of the top 10 most hated companies due to poor customer service. Imagine that. If anyone from Best Buy reads this, which I doubt they will since they obviously don't care about the customer, I've made several purchases since this event from your competitors and I actually feel good that your company won't see a dime of my money. I'll gladly give it to your competition and look forward to the day that you are out of business.
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3 comments
Alan C Xap

A lot of times this behavior occurs when you are buying an advertised TV and/or the other customers are buying extra unnecessary services such as protection plans.

"Not everyone can sell TV's," if it is already picked out, most of us don't need the nonsense of Monster cables and Geek Squad Black Tie Deception plans.

Woodbob B

B.S! Seems you failed to read what he's complaining about, NO one helped him, but they helped other people that arrived after him.

I would have walked long before he did.

Even the manager blew him off!!!

Guest

You are way over-reacting. Not everyone can sell tv's, which is why the departments are seperated. But regardless, they were helping other customers, not just standing around.

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Takira Vyk
map-marker Scottsdale, Arizona

The third party Best Buy hires to do installations sucks ***!

Optimum is the name of the company that best buy uses to do there installations for appliances. THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER HAD. LET ME SET UP THE SCENARIO FOR YOU: My appliance was delivered on time on November 21st. The installation "tech" was supposed be here on November 22nd to install the appliance. After not hearing from anyone during the day before installation with a time frame of when they would arrive I called what I thought was best buy to confirm the installation time. After being transferred twice and being on hold for a half hour I finally managed to talk to an "installation specialist" who proceeded to tell me that my installation was "cancelled" at the store. I told him that my order was placed online and not from a store and then I was told that the order had been cancelled and there was nothing he could do about it. I was transfered backed to best buy sales and the lady I spoke with had put in a new installation order she said to call Optimum in the morning to get it installed that day. "This is after I have already been on the phone 2 and half hours". I got up early to call right when they were open only to find out they had scheduled Friday as the delivery date. I gave the order number and told the lady I was supposed to have a delivery scheduled today.She said it was for friday and there were no "techs" that could do it today. THIS IS WHEN I GOT PISSED AND STATED THAT IT WAS THERE COMPUTER GLITCH THAT CANCELED MY ORIGINAL ORDER IN THE FIRST PLACE. I asked to speak to a supervisor in which she refused to then hung up on me. I FINALLY CALLED BACK TO CANCEL THE INSTALLATION. FROM LAST NIGHT TO TODAY I SPENT 5 HOURS TRYING TO GET AN ISSUE RECTIFIED THAT WAS THE INSTALLATION COMPANIES FAULT. I WILL NEVER EVER USE THIS COMPANY AND IT MAKES BEST BUY LOOK VERY BAD FOR USING THEM AS A THIRD PARTY CONTRACT.
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Loss:
$500
3 comments
Guest

I too am having horrible issues with the third-party vendor Optimum; I purchased 4 appliances and was told they'd all be delivered at the same time, needless to say, it didn't happen. After 2 hours of being bounced around, still no refrigerator, no supervisor to speak with and no phone number to call Optimum myself.

I will NEVER purchase another product from Best Buy; it's clear there is no quality control of the delivery service. Best Buy took my money, they should be accountable for the way their vendor doing business.

Guest

Yes, The Optimum installation company sucks! They brought me a dented over the range microwave then wouldnt bring me a new one for 8 days!!!!!!

They had taken my old but WORKING microwave so I had none!

They charge $130 for a 10 minute install. They suck

Aaron C Img

It seems a lot of companies are using third parties now to save them money even at the expense of the customer. They don't care about customer service or the customer once they get the sale. Good luck.

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Laura A Rjw
map-marker Independence, Missouri

Taking advantage of an elderly man

My father, an 84 year old man, bought a laptop. At the time of purchase, he was informed by the sales associate that he had 30 days to return he laptop. He bought the laptop on Dec 27, 2011. He attempted to return it on January 17, 2012. They told him that "they changed their policy". He actually only had 14 days to return the laptop, not 30 days. I said that, "that is not my fathers problem, and that he was told 30 days." This is pure deception, plain and simple, deception to an elderly man. Shame on you Best Buy, Shame.
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9 comments
Guest

Quit using your father\'s age for sympathy. They would have done the same thing to anybody so his age does not hold up in the review.

Guest

Actually my father was mistaken. They told him 14 days and he thought they told them 30 days. They never really changed their policy.

David L Owy

I agree with Simon..when I didn't see any reason for returning the laptop I knew something was fishy.

Guest

madash seems to be the type that can not read and expects the rules not to apply to him.. warrenty and returns are clearly printed on the huge receipt they give you

Alan C Xap

14 days is the policy and has been for a while. Do you listen and believe every word of a used car salesman?

BBY associates are actually NOT (legally) experts on their policies.

Written policies and posted signs always trump all. Retail has always relied on the (sadly) gullible consumers.

Guest

Always ask for the return policy in writing. Solves all kinds of problems.

Guest

Chances are the employee was a seasonal employee hired for the holidays and was not aware of the return policy on laptops. As others have already said though, it is written on the back of the reciept.

Guest

Their 14 day return policy is CLEARLY outlined on the back of the receipt. So before you go off whining like a baby try reading the return policy CLEARLY outlined on the back of each Best Buy receipt.

Guest

Best Buy has always had a 14 day return policy on laptops. This is written clearly on the back of the receipt as well as on a very big sign by customer service.

Why did he want to return the laptop?

It sounds as if that is what he planned to do all along. If it was, then he was actually planning on ripping off the store and it sounds like they struck first.

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Anonymous
map-marker Edmonton, Alberta

Awful service

I'm writing to inform you of the experiences I have had a Best west Edmonton I have purchased many items there over the years my passed THREE purchase experiences have been less than satisfactory. Firstly I bought a Bell Turbo Stick, I was assured by the sales assistant that Bell "˜worked best' in my area and not to go with Rogers or Telus. On getting home and trying the connection we have found it to be very weak and drops out all the time, when I tried to return it only three days later I was told I had gone over the minimum usage and must contact Bell, when I asked to speak to manager I was told "˜He'll say the same thing' "you need to contact Bell, it's nothing to do with us'. I work at Lexus and when someone has an issue with a Lexus product I deal with it, I don't tell them to contact Lexus, I sold the car I deal with the problem. Secondly I bought a wireless router which I was told would strengthen the signal from the Bell internet stick and enable us to use more wireless connections, when I asked the sale assistant weather it was a good product he said he didn't know but "˜it's worth a try' I asked if there was anyone there to assist in my decision he answered "˜these things are new, so no one really knows about them' I purchased it, it didn't work and I returned it. Then last night I went BACK to the same store, purchased a TV and when I asked why the extra 18% the person from whom I had just purchased the item said, without even looking at me, "˜oh it's a levy, like water bottles, nothing you can do about it' I have since read that it is an environmental fee for recycling, I live in a rural area and pay higher taxes to recycle at our local waste management facility, where I have to take my own recyclables and garbage, does this "˜levy' still apply? It's not a great deal of money but am I paying twice?Three out of three times at the West Edmonton Best Buy Store been just diabolical, truly awful. This problem should be addressed. Stuart Bendall
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1 comment
Taquilla Lqm

Of course the environmental fee applies to you! What a maroon!

awoods
map-marker Orange, California

Your Process For Extending Warranties SUCKS

I purchased a Dell laptop in November 2009 from Best Buy on Tustin in Orange CA. When I received the form to extend my warranty in November 2011, I returned it with a check for 99.99. The form was returned a few weeks later minus the check with no note of any kind. I called a GEEK and was told they didn't take checks. Why, I asked wasn't a note enclosed to tell me that???? NO ANSWER. I then gave the GEEK (yes, I'm stupid), my credit card #. That was over a month ago. I STILL haven't heard from anyone nor received any email acknowledgement!!! I was told by a friend who use to be a GEEK that I was wasting my time sending this, and that your customer service is *** poor. I agree. But short of marching into the Tustin store with 100 other pissed people, WHAT IS MY REMEDY??? Is there anyone out there????? Alexis Woods awoods53@***.com
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Loss:
$100
2 comments
Alan C Xap

You already bought a one year extended warranty? Why would you buy another year - do you think you're going to drop it down a flight of stairs?

If you already have the first hand experience of awful customer service, why put any faith in the other services? Many choices with PCs and electronics purchases, none of which should be Worst Buy.

Guest

I too have had the same experience in Billings Montana. A phone call on Saturday night told me that they no longer processed checks and that it had been shredded.

I have no way of proving that. I too had to give them my credit card number.

They told me that it would be 1 to 3 days and I would receive an email with this confirmation. I was given a confirmation # but that is all I have at this point.

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chiefsectionb F
map-marker Tallahassee, Florida

Best Buy Geek Squad Damaged my NEW Laptop

Updated by user Jan 01, 2012

I go the BB $35 gift card and ordered a \"Switch\" lid for my Dell after being assured by a Customer Service sales person that it would fit my laptop. It did not.

It took THREE calls to BB Customer Service to get them to email me a return shipping label. They say I will get the credit put on my BB Gift Card.

Original review Nov 29, 2011
I purchased a new Dell Inspiron laptop from Best Buy on Apalachee Parkway in Tallahassee on Nov. 18, 2011. It came with 4 GB of RAM and I wanted 8. I had to order it and was told to bring my laptop in when the RAM arrived. I brought it in today (Nov. 29) and turned my new laptop over to the Geek Squad guy, who told me I would have it back in about 15 minutes. One hour later the Geeky Guy came out from the Geek Cave with my laptop. He powered it up to show me that it how has 8 GB and when he closed the lid the top was full of scratches and swirls. When I pointed that out to the Geek, he went to the Geek Cave and came back out with a polishing cloth and tried to get the scratches out of the piano black plastic lid. That did not work and I told him I was not satisfied and wanted my damaged laptop made new again. He said that if I read their repair policy I would find that "Incidental Damage" is not covered and this was "Incidental Damage." I told him that I was not satisfied with his response and asked to speak to the Store Manager. A few minutes later a "JOHN" whose name tag indicated that he was a Customer Service person came up and I showed and explained the damage to him. He blew me off and said that I could not prove that Geek Guys did the damage. I asked him if I should have taken photographs of my laptop before turning it over to the Geeks and he did not respond. He refused to make any effort to fix the problem the Geeks caused and when I asked about a replacement "Switch" lid, he simply said they don't have those and ended the conversation. I told him that if this store would not make good on fixing the damage they have done, I would take it up with Best Buy Corporate. When I got back home I called Corporate and, after a 20 minute wait, spoke with a Customer Service Rep. who agreed to send me a Best Buy Gift Card to cover the cost of the "Switch" lid for my laptop. The jerks at the store could have offered to do the same instead of blowing me off. Be forewarned!!!! If you bring anything into Best Buy for repair, photograph it well for documentation purposes, and ask for a Store Manager to come to the Geek Squad counter to inspect and verify any existing damage BEFORE you turn it over to the Ham Handed Geeks.
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Anonymous
map-marker Reno, Nevada

Best Buy screws customer again

Missed return deadline by 7 days after spending $700 bucks with them at christmas...I live 45 miles away...can't beleive the lack of any independant thinking on behalf of management...they have seen my last dime, and my family is forbidden to spend apenny there !!!! Tried customer service who was useless and i was put on hold for 15 minutes only to be told "nothing we can do"...so incredibly lame !!! They will be out of business within a year, the policies are so far from the modern customer service models....Best Buy is the worst retail store
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2 comments
Guest

^ way to judge. I work in retail.

The customer is not always right, but they can always be accommodated, that's good business. Without the customer, stores have no purpose. No matter how big or small an item, an even exchange or store credit should be allowed in special circumstances. Is it as ideal as getting a refund?

No, but at least in that case, best buy doesn't lose, and the customer isn't left option-less.

Customer satisfaction drives business, that's a fact. Once a company loses sight of that main component in the world of retail, it's only a matter of time before a multimillion dollar franchise is nothing but a memory.

Guest

Well from your first sentence I gather that it is your own fault the return was denied, but you need special treatment because you're, well, special! Too bad. What makes you think you're above policies that everyone else has to follow?

Yes, Best Buy is good at sticking to their policies. I'm glad they didn't cater to your diva attitude.

I'll bet you anything they won't be out of business in a year. I think you're the one that needs brought up to modern times. You think just because you throw a hissy fit, the store will bend just for you. Welcome to the modern age where retailers have policies and you can choose to follow them or not, but if you don't, you can't cry about the result. Grow up!

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Brenda F Vzd
map-marker Oklahoma City, Oklahoma

Best Buy plays games with warranty wording

I purchased an HP laptop 13 months ago. I also purchased the Black Tie Warranty. The laptop has been in Best Buy's Geek Squad for repair 5 times since the purchase date. The hard drive has just been replaced for the third time!! After the last hard drive replacement we were told by a Geek Squad techie that if the hard drive failed again, the computer would be replaced. So, I asked the tech what the process would be to get the computer replaced under the Lemon Clause in the Black Tie Warranty. He said the hard drive would have to fail 4 times. I reiterated what the past tech said and asked him to show me the relevant part in the warranty that gave the number 4. He found it and said he was mistaken in the number of replacements needed before replacement, but that since the hard drive was replaced and not repaired, the Lemon Clause didn't apply. Since everything on the computer that breaks is nearly always replaced, not repaired, what good is the Lemon Clause. Furthermore, I asked them if they stood behind what the previous tech told me and the latest Geek squad tech I had to deal with said not when they were in error and the previous tech had misspoke. What else can I do? 3 hard drive crashes is a lot. Any suggestions as to a next step?
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Loss:
$450
2 comments
David L Owy

NEVER NEVER NEVER buy extended warranty's!!!! If an electronic prouduct is going to fail, it will fail within the manufactures warranty period. Extended warranties are a RIP OFF..pure and simple.

Guest

2 Replacements is a lot. 3 is outrageous.

Take it somewhere else and just give up on getting any kind of replacement. I don't think it's ever happened.

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Joanne Ezn
map-marker Saint Paul, Minnesota

Customer Fulfillment is NOT

I was quoted a price for a printer and when the Geek Squad came to do my wireless, the printer was $50 more! They would do nothing about the difference soooo...first I went to the store...nope...they did nothing. I called the number given and after being passed around to at least 7 people, SUPPOSEDLY I got the right person and a check was supposedly mailed. This check should have arrived 2 weeks ago, but has not. I called them again today. I tried to get customer fulfillment again and was sent to the Geek Squad..>AFTER I had told the idiotic woman they could not help me. Someone finally looked up my order and said the refund had been mailed. When I asked what date it was mailed, all he said was there was no date but it had been mailed. I doubt if I will ever get the refund and will think again about using Best Buy for anything!! Customer service sucks at their store and corporate!!
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2 comments
Guest

I don't know why people keep saying best buy is going under. There are over 1100 stores in the US, Canada, Puerto Rico, Turkey and even China.

Even if they were having financial problems, which you would have no idea if they were, they aren't going anywhere for awhile. For every 1 complaint on here, there are thousands of customers inside a best buy, buying products. So it sucks that some people have bad experiences, but unfortunatly that is apart of retail shopping. Not everyone is going to be happy.

And of course it seems like a lot of people hate best buy because they can come to this site and complain, but you don't get to hear the positive experiences because most people don't feel the need to post comments online for a positive experience, just the bad. Which I understand, but you can't really claim best buy is going under due to some bad experiences on a websites dedicated to complaining.

John N Mzy

BestBuy has some serious financial problems and I doubt they will last the year before filing for Chapter 11, with a probable Chapter 7, liquidation subsequently. I would not recommend you or anyone else buy anything from them if you think you will need any kind of service of the item in the near future.

Go somewhere else. Well, not just "somewhere." WalMart continues to NOT be an option for the savvy consumer---unless you enjoy talking to moronic employees; suffering terrible and inefficient customer service; or buy crappily-made junk from China.

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cherylguerrero
map-marker La Mesa, California

Best buy allows telecheck to make all decisions for check writhing in there store .

tele check using a code 3 ,no outstanding checks, just no check writing,so tele check states.then why am i not allow to write checks? i have been banking at the same bank for 35 years.yet, tele check states my checks are only good at wall mart, sears, rite aid, etc, get the picture?they want me to write more words but i do belive i have i have said it all and buy having to write more words, just tells me they have more time then needed on their hands,still have another 20 words to write(not.)
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Loss:
$100
3 comments
Guest

WhaT is this check you speak of? Sounds like crazy talk...

Guest

Heaven forbid a store that protects itself from fraud!!! Like Simon said, get a check card you tard!

Guest

Stop being a caveman and use a debit card. It will be easier on the store, the customers behind you, and you.

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quicke
map-marker Brooklyn, New York

BEST BUY CLOSED ALL CHECKOUTS

Best Buy # 2518 decided to close all registers at their normal checkout counter. They moved all of the people inline to the Customer Service counter. Funny thing was, not one person was working at the customer service counter at the time. So after people started asking questions like does anyone actually work here to the security guard, a *** bag with his mouth full of food emerged from behind a wall with a *** grin. Management should do a better job at.... managing their staff. Perhaps all the playas hanging around doing jack *** could open a register. I loved Best Buy until recently and now it's is the best showroom Amazon.com can buy. SNAP! Chapter 11.. sooner than later. Circuit City was the first and if Best Buy doesn't get their *** together, they will soon follow. Oh, and i don't have any interest in direct TV either.
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4 comments
Guest

They know it, they are going down the tube fast. It's a slow death.

Nobody cares about your protection plans or magazines or DirecTV. Try selling customers something tangible for once.

Guest

This has happened at the retail store where I work because management keeps hiring *** teenagers who call in sick all the time at the last minute which leaves no coverage.

Guest

Sounds like the wait was long, but why would anyone inline leave to go somewhere else? @Urmom only a *** would jump out of line last minute and go shopping somewhere else. If the *** goes back again I'd give it to you.

Guest

I bet you still bought something from them. Now who's the ***?

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Kallan Gty
map-marker Tucson, Arizona

Cutting down santa claus

You need tostop ditzing Santa in your Ads, my youngest still believe in him and your ads are totally kling the idea of Santa, and GIVING! So guess what, i will be doing NO xmas shopping at your stores this holiday, becuz your ads against santa are up setting my kids, so you upset my kids you get none of my CASH, and you're distroying the idea of xmas and the GIVING of gifts. For what to go spend a bunch of money at best buy, NOT...Christmas isnt suposed to be about money, so why would any one wanngo to your store and spend money when your ditzing on Santa, sorry people, just because your kids dont believe dont mean others dont believe, so you've lost a valued customer over your scrooge like actions in your lame ads. Signed PO'd mother of 3
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3 comments
Guest

Figures i'd get the wrld lonliest guy to comment on my complaint, well mr Justarudedudenotinthemood i suggest you go and gt your self an education period...what are you a 10 year old, maybe someone ahould come over and kick your mom addads butt for letting ya quit school in 6th grade

Guest

I'm sorry Kallan, I need to come clean. I am a worthless best buy employee who likes to peel one off while watching grandmas shop via our security cameras. Sorry I'm such a POS guys - my sponsor told me to tell the truth...

Guest

Pull your fat lazy kids out from in front of the television. Then this will not be an issue.

I would suggest you purchase educational software from Best Buy. Study it. Learn how to speak and how to read and write. Then come back and post an intelligent complaint.

You will find that people just may pay attention to you instead of discounting you as a dumb axe. Dumb axe.

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