Best Buy Reviews and Complaints

My family bought a fridgidare package. retail value $2140.90 on October the 15, 2011. Installation scheduled twice thereafter and cancelled both times. This was the third attempt at installation and they still cant get it done after a two month time period. This is ridiculous. I want a full retail value refund on the two out of three peices that I could not install and them to come pick them up. This was best buy on loop 281 in longview texas. k k k k k k k k k k k k k k k k k k

I had the brand new cables and receipt and the manager told me that Best Buy will not take any refunds after 30 day's. I've been recoperationg from multiple surgery's and have not been able to return the cords, untill now. So informed her, that Best Buy will NOT be getting any of my Christmas Shopping buissness. Nor will I be shopping at Best Buy ever again. So if you cant make this right, I am going to inform All my email contacts, to boycot Best Buy for all their Chrismas Shoping buissness. Ya I am Pissed.

Original review posted by user Nov 22, 2011

The best way to let you know what happened is to post the email that I sent to best Buy's CEO Brian Dunn. I spoke with the consumer relations department who stated that he spoke with the GM and assistant GM of the Best buy store in question in Greensboro NC. He stated to me that they told him " they were sticking to their guns" I'm not sure what that means I just want an apology to my mother. Here is the email: I am contacting you regarding a recent phone conversation I had with a store associate at the Best Buy in Greensboro, NC. I initially asked to speak with a manager when the lady on the phone informed me that she could help me. I asked her about the Black Friday sale, since I have never went shopping on Black Friday before. I asked her about what time is best to start lining up to receive a ticket needed for certain purchases. She stated that she was unaware of the "right time" to line up. I relayed to her my situation concerning my mother who wanted to purchase the TV that you have for 199.99 (she would never be able to afford it at regular price). I told her that the expected temperature will be 33 degrees here that night and since my mother is a Cancer patient currently going through chemotherapy and radiation at Duke University Cancer Center is it possible if I stand in line and she stay in my car parked in the handicap section so she could have heat. Once the tickets were handed out I would get her out of the car to receive her ticket and then I would put her back in the warm car. She stated to me "ma'am we have no way of knowing if your mother has cancer or not". I explained to the lady that considering she is in a wheelchair, bald and 98 pounds that it is rather obvious but I would be glad to provide documentation. She placed me on hold and upon returning she stated "they would not be able to do that and she would need to stand in line like everyone else." If the conversation had ended there I would have hung up, taken back by the comment concerning knowing if she had cancer or not, and went on my merry way but it did not. The lady then stated to me could someone else come in my mother's place and I informed her that no one else was available to do that, if so I would not have called. She then stated to me and I quote "Maybe your mother should stay at home then." I was so taken back by this comment that I replied to her "So you do not accommodate person with disabilities or cancer" and she replied back "that is correct we do not" The fact that this woman stated she should not be allowed to come shop there because she has cancer is appalling. My mother is not going to be discriminated against because she suffers from cancer and is in a wheelchair. I will no longer shop at Best Buy and I will inform as many media outlets, consumer report sites as well as whoever will listen about the phone conversation I had with your store representative who informed me of Best Buy's feelings toward those with disabilities and illnesses. The treatments may have ravished my mother's body but it has not diminished her desire to live. I have spoken with your consumer relations team and I am awaiting a call back currently. I wanted you to be aware of what transpired.

We went to Best Buy to purchase a refrigerator, the sales person who helped us, did everything he could to find one to fit the space available. We finally decided on the refrigerator and found out they didn't have one in their warehouse. The sales person located what we wanted and put a hold on it. We drove from one side of Des Moines to the other, to pick up the refrigerator,and we were told they couldn't sell it, because they must keep 3 in the warehouse, and they only had one. Refused to sell it....so we went to Lowe's purchased the same item for a better price and our purchase will arrive Nov. 22nd!

The first time that I ever shopped your store, I was looking for a Garmin Gps. I waited a few moments and a gentleman came over, stopped when he saw that I was wearing a Baltimore Ravens jersey. He then said "I won't wait on you with that shirt. I thought he was kidding, but he walked away to the other end the store, and did not come back. Needless to say, I left the store confused and irritated. I then went about two or three blocks away to Best Buy and made my purchase. I can understand team loyalty, but this was rediculous

BOUGHT A I PAD , THEY SOLD ME ONE THAT I CAN NOT CHANGE THE SERVICE. I M STUCK WITH VERIZON AND THE SERVICE IS BAD. DO NOT BUY FROM BEST BUY, THEY WILL GIVE YOU WRONG INFORAMTION ON THERE PRODUCTS I WENT BACK TO THE STORE IN BALWIN AND THEY DID NOT WANT TO HEAR ME. I EXPLAINED WHAT HAD HAPPENED AND THE ONLY THING THEY SAID WAS SORRY YOUR OVER THE 30 DAYS. D ONT COUNT ON ANY HELP FROM THIS COMPANY. IF IT OVER TEN DOLLARS BUY IT SOME PLACE ELSE. THERE CUSTOMER SERVICE NUMBER IS A WASTE OF TIME ALSO