Best Buy Reviews and Complaints
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Best BUY FALSE AD
Best buy put this pc in Black Friday ad. Toshiba-Laptop / IntelÂ® PentiumÂ® Processor / 17.3" Display / 4GB Memory-Matrix Graphite-L775-S7307. Their website listed it as a $999.00 computer that you could buy for $349.00 on black Friday only. Within an hour listed as sold out. Turns out that this is the everyday price anywhere for this level pc. and Best Buy's everyday price also. And it is no longer sold out later in the day. So no more shopping at Best Buy for this lost customer. Think Best Buy could come up with better scam than this.
Screwed by Best Buy
I purchased a "open box" FTQ307NWGX Oven from BB the Tuesday before Thanksgiving. They loaded the oven in my truck wrapped in plastic. When I got home my old slide in oven was removed and the counter top and bracing was cut out to install this full size range. It was not the one I purchased! No problem, I call BB and say, hey, you loaded up the wrong range, please deliver the correct one that I purchased. They stated , after Thanks Giving. I about *** I cant re-install my old slide in, and me and my family get to eat out at a chineese resturant for Thanksgiving! I get a 60 dollar gift certificate from BB after calling their corporate office...woohoo. Mike at the Independence store in VA Beach needs...well an ***....kissin? I was offered ten dollars to take this one back and get the one they should have loaded in the first place. Not a big issue in life but I was wronged and told to stick it by BB. True statement by my wife.." We could have bought this range at any store, and got the right one" Mike stated, "Not at this price you wouldn't, you already got $400.00 off" Tell your husband we will give him ten dollars in gas to bring the wrong one back, and we will load up this one". Well Mike, I'll give YOU ten dollars to deliver the "Correct" one, pick up this "wrong" one, lift it in the truck and take it away. The so-called General Manager, he needs to go. He hates his job or or has no customer service skill's IHO. He passes you down bad information to a salesman who has no "power" to make a decision. This salesman filled us in about the "GM". He is Hard on Employee's and does not give a *** about customer service. He feels "Most cutomers are whiners looking for a deal" He's gotta go! I'm looking for what I paid for, nothing else! The GM's name will not be hard to find for BB Management, the date was 11/22/11 at this store. He's the one that made the final decision to my wife, she left the store crying/upset. Sorry for the rant. If called upon, I will meet the GM and attest to everything posted here, with his superior .
Best Buy Manager
Bad Gateway computer & and Best Buy service
We purchased a Gateway desktop 2 weeks and one year ago. Took it to Best Buy 4 months ago for repairs had to drive 30 miles for cord so they could check problem, they didn't have one. Sent it off to be repaired, took two months, replaced fan and motherboard. Now the unit is overheating again and it has quit completly, same as before. This machine is a peice of *** and worst buy doesn't want to take responsibility for selling junk. Talked to gateway they want us to pay for shipping so they can make repairs. We have a 10 year old computer that works better than this. This Christmas be careful what you buy and where you purchase it!
Stupidest employees ever. | Best Buy review from Dallas, Texas
basically, its black friday and we went to buy those prepaid phones that were on sale. we lined up for about 10-15 minutes? (this was around 10 am) and FINALLY when it was our turn to pay, the *** cashier told us that the phones are limit two only. uh hello? where does it say limit two? and EVEN WORSE was that i came with another person and they ONLY LET US BUY TWO even though there were two of us. also. why would you want to set a limit on those prepaid phones for. they had a whole barrel of it, around 30 to 40 and those phone models are so old, no one even buys them anymore. shouldnt they be happy that some people are trying to help them rid of their inventory? *** ***. another thing was a friend bought a 3d tv, the one on the ad that said there would be a FREE home theater system with the purchase of the tv. instead, he got scammed. and the *** people there said theres no free home theater system because the QUALITY of the tv is better than the other one. what kind of lame excuse is that?
Best Buy Cashier
BEWARE OF THE BEST BUY BLACK FRIDAY SCAM - Best Buy advertised a Laptop for $180.00 when they started handing out tickets to those of us in line for the black Friday deals I was told by the Best Buy associate that they had one more laptop left but I would have to pay...
Not so Best Buy
The worst customer service experience in my 38 years of life. It's November 25th 2011, black friday. I of course expected over crowding as well as long lines, but I do as well, expect some sort of system to be in place. I wanted to purchase an playstation 3 for my son and after going to four other locations, I decided to go to best buy located in morrow georgia, I was excited because they actually had it in stock. I entered the line to make my purchase at 1am, I exited their establishment at 4:30am. Yes, I stood in line for 3 plus hrs. Once myself and the other consumers finally arrived to the front of the line, we were shocked to see that there were only four registers opened. No one from the management team apologized to the shoppers nor did they have a good explanation as to why, at the most busiest time of the year, they only had four registers operating. In fact one person went to lunch and they only had three registers up and running. "first time shame on you, second time shame on me" I will not patronize best buy in the future, nor will I refer anyone.
Store had bluray players with hdmi attached to all the boxes by rubber band. You get to the check out and you're informed that its not a bundle just a suggest buy. you ask to speak to a manager and the manager acts like you're the one that doesn't understand why a big rubber band around both products is not a bundle, even though the store managed to create hundreds of these bundles. No sign to advise you, nothing more than misleading consumers to sell overpriced aftermarket HDMI cables. I guess it's not fraud but sure smells like it.
Poor one to one service, | Best Buy review from West Palm Beach, Florida
I brought my laptop in to get some info as to how I hook up to my TV, the individual at the door was to busy (or distracted by something) to direct me to the correct dept, however a yount lady did direct me to the customer service. Customer service wasn't any bettar, individual was someplace else trying to serve me, sent me on my merry way to aisle over there, I purchased some cables , which are wrong, How does someone get a wow service no a days. Could you suggest where I can go, Walmart, Red Target or do you have Future Shop in our area. frustrated customer Lawrence
TERRIBLE EXPERIENCE - BLACK FRIDAY | Best Buy review from Rentz, Georgia
I had simply hoped to earn some brownie points with my wife... I could care less about a TV for my kids and even less about waiting in line for ten hours. We arrived at 2:30 pm. I had a box of chocolates and some magazines to occupy the time. As we put our chairs down and took our place at the Best Buy in Destin, Fl, an older couple in their sixties who were a few spots ahead of us advised us to go get a number and sign in at the front. We did and actually felt relief that there was organization and a plan to insure our place in line. Relaxed, we enjoyed our time together, waiting to buy two 24 inch televisions for our kids. Our numbers were 45 and 46. We felt confident that we would get the TVs because most of the people there were waiting for a larger size. We learned this through one of several conversations we had with the nice couple ahead of us, who were waiting to buy two 42 inch TVs for their grandkids. They had been waiting since 2 pm. At 8:30 pm people began to leave their chair line, and form a new standing line. This was fairly civil, but you could feel the tension in the air. Only a few people broke in line... I laughed to myself... If it meant that much to them it did not bother me...Then I laughed again... How crazy are we for waiting this long for a TV? What would my Grandpa think? As time moved closer to 10 pm... More people cut line and then came the coveted voucher. The police were here by now... People nearly came to blows and hurled insults at each other that would have embarrassed my Granny... Grandpa once defended Granny's honor at a drive in because some boys were talking vulgar in front of her. Word spread they were running out of the Vouchers for the large TVs... People broke ranks and scurried ahead. Our older gentleman friend was able to land the prize. People began to be angry because they were left out... Arguing ensued. A Best Buy employee was told our older friend had broken line to get his voucher. Of course, we were not worried, it had already been explained to us, that they could not prevent people from breaking. However, to our great surprise, the employee, who had already kept silent on other infractions, proceeded to tell a police officer about our friends victory. Justice will prevail! Too our great surprise the officer came and pulled our friend aside, took his voucher, and told him to leave the premises. I guess a little of Grandpa's generations honor still exists... Relatively calm throughout the day, I felt my neck tighten... I could not just stand there... I broke in, "Officer there must be a misunderstanding, this man has been here all day, he got his voucher fair and square". All the while gently placing my hand on the officers shoulder... A gesture of two men standing on the same side of the fence, of two men standing together for right... Not turning a blind eye to injustice... Not sitting down when we no someone weaker has been wronged. To my surprise, and to fulfill my Grandpa's greatest fears...that those who stood for right would be silenced, that injustice would so muddy the water that people could not tell the difference between right and wrong... Truth or lie, darkness or light... The Officer slapped my hand off his shoulder and pointed me back to line. The embarrassed man tip toed to his wife explaining they had to leave... I Begged them to stay to no avail. the police officer who had turned the other way on few thugs getting what they wanted, bravely strode over to the old man and told him he had to leave immediately. I, fighting back the anger, said "this is why people no longer trust in the law, in government,in anything"! The officer told me to leave the property immediately, and that if Idid not, I would be thrown in jail.We left. My Grandpa would be proud. Talk about brownie points... I even detected a glimmer in the eye of my wife that I had seen in Granny's when she looked at Grandpa. Alas, we were able to get the 2 TVs at Sears... Grandpa was always right about them too!
I went to Best Buy to buy an Xbox 360 console for my brother, I am 22 years old, but had forgotten my I.D. Apparently that is required to buy the console - in cash!? Anyways, I did not have it so I calmly asked for a manager - they TOLD ME NO - and then I asked if the...
Best Buy Cashier
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