Best Buy Reviews and Complaints
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Out $500 and no computer | Best Buy review from Oklahoma City, Oklahoma
Don't buy any applicances at Best Buy
BEST BUY BLACK FRIDAY LIES
Best Buy - Beware of
Santa Clause | Best Buy review from San Jose, California
Best buy online - Do not buy from them
Update by user Dec 06, 2011
Good news! Best buy reconsidered my case and offered a free install of the new dish washer.
Hope fully, it gets installed tomorrow with no further issues. If it works out OK, thanks to Best Buy to come through in the end!
Original review posted by user Dec 01, 2011I bought a dish washer with installation included. After the purchase, I called them and made sure that installation is included. One of their customer service people even mentioned that if there is no customization required, they will install the washer. If some additional work required, they may charge for that. I was Ok with it. I took a day off today to make sure it is delivered and installed. Best buy delivered but they are not installers. Someone else will come to install it. When I called to confirm, installation is additional, it is not included in the order. From there, I spent over one hour on the phone with various people from Best Buy. Some in the middle agreed that installation is included with the deal, but kept transferring call to other departments. At the end, they were not honoring their original deal. Guy in the end basically said that sometimes Bestbuy sales people are misinformed. I am totally pissed. I asked them to come and pick the appliance. I asked him whether I am going to be charged for any stocking fee, he said no. Hope he is not misinformed!!! I will never buy anything from their online store!
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