yahwehisholy
map-marker Kokomo, Indiana

LG Junk

WE recently purchased an LG Dishwasher, Microwave and were going to go back to Best Buy and purhcase the remaining applicances. FORGET BEST BUY and LG. Our dishwasher motor went out after a year and a half and we cannot get anything done about it. Best Buy has been useless and talking to LG is like talking to a rock. NEVER AGAIN FOR BEST BUY OR LG. SEARS KENMORE HERE WE COME.THEY SUPPORT OUR MILITARY AND THEIR FAMILIES AND THEY TREAT YOU LIKE HUMANS, NOT ROBOTS. I really hope this reaches people ready to purchase appliances. please think before you buy
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5 comments
Guest

I`m having problems with the LG4 phone.

really bad..but they are giving me a new phone

and acknowledged the fact that other people are

are having problems.

Always get a warranty it is worth it.

If you have a warranty ignore my comment.

Guest

LG is actually one of the top appliance brands in America.

Why are you blaming Best Buy? They don't make LG appliances. Unless you bought the extended warranty, Best Buy should have absolutely nothing to do with your purchase after 30 to possibly 60 days. LG will handle all your issues from then on, and you are covered by LGs warranty for the first year, after that you are on your own. That is the unfortunate way of things.

BTW- Most Kenmore appliances are made by LG right now.

Guest

You tard, take a look at how many products LG makes with the Kenmore label. Kenmore is not a manufacturer, the contract goes to the lowest bidder for what they want to market.

Think before YOU buy!

Guest

You are going about it the wrong way. DO NOT base your decision on brand name alone.

Research your purchase before buying...thats what the internet is for. By the way Kenmore as a brand has been going down hill for a long time now.

Patrick Nkk

was there even a warranty on it? by the way. calm the *** down.

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bhottie
map-marker Winnipeg, Manitoba

*** Customer Service

I purchased an NU-START remote car starter for my car and got the extended warranty package. Recently, the remotes would no longer display the icons on the remote. It would still work but I couldn't tell if the doors were locked or not, nothing was displaying. So I took it into Best Buy with my warranty service plan. The sales guy tells me to call head office, its not their issue. So I call head office and they tell me they can't help, its the stores problem. So I call the store back and talk to a manager. First off, it is the stores issue, the sales guy was just tossing me off to someone else. Secondly, the manager tells me, I have to do all the warranty work myself. I have to contact the company who makes the remotes, arrange everything with them. So, Best BUy, after taking your money, doesn't lift a finger to help. And to top it off, the company(Staub Electronics) tells me my remotes are not covered under the warranty sold to me. AS IF! I am furious with this attitude from Best Buy, of promising goods and not delivering. I will never buy from Best Buy or Staub electronics again.
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6 comments
Guest

AVOID Best Buy. horrible

15% re-stocking fee for unopened camera. I was never told about a "restocking fee" prior to buying. Then their so-called customer service person (kid) was so proud of himself that he could show me this tiny disclaimer in the fine print on the back of the receipt...that you get AFTER buying.

I then went beyond their lack of in-store customer support and called corporate, and sent a letter... they could care less about my business or losing future business. Which indeed they have lost. This was quite a few years ago, and have since purchased many many electronics elsewhere. They stole $50 from me and lost thousands dollars of future business since then! Best Buy = ***

Guest

If thats the case where is it ANYWHERE on their website or list of dealers they don't list it that *** company. The bs is dripping outta your mouth.

bhottie

You're a complete ***. I DID buy my remote system directly AT BESTBUY.

I walked into the store, and bought it. Don't assume anything you complete retard.

Guest

Soooo let me guess you bought an remote start alarm off the internet super cheap. Then you took it to best buy and had it installed since you know they guarantee their work for life.

What you didnt know is they dont cover your piece of *** alarm that came from china. So go ahead and hate away I just love cheap *** getting theirs.

Guest

Soooo let me guess you bought an remote start alarm off the internet super cheap. Then you took it to best buy and had it installed since you know they guarantee their work for life.

What you didnt know is they dont cover your piece of *** alarm that came from china. So go ahead and hate away I just love cheap *** getting theirs.

John N Mzy

You have run into the new BestBuy----crappy service with an attitude. Time to join the rest of us in avoiding them, period. Far too many places sell the same products.

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connienika l
map-marker Mountain View, Arkansas

Warranty was denied after i paid 230.00

i purchased a very expensive toshiba laptop a year and a half ago and with the sellesman pressure purchased the 2 year extended warranty which costed me 230.00,with the understanding that the insurance covered anything that could possibly happen and since i have had bad luck with other brands,well the computer went out last week and to my surprise they wouldn't cover it!!!!! i since have purchased one at wallmart,i will never step foot in a best buy store again, and i urge others to do the same it's time to boycott this company....i know i will
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Loss:
$900
5 comments
Guest

Did you read the fine print in the packet that the cashier gave you? or at least they are legally required to give you...

Why did the computer go out? All the warranty will cover is heat, dust, humidity, normal wear and tear, no lemon policy, manufacturer defects.

Go back to the store, have Geek Squad look at the computer and tell you what is wrong with it and pick up a packet from them or the front desk explaining in detail what the warranty does and does not cover. Then if you have a claim, see the store manager

Guest

The pressure to purchase the extended warranty must have been intense. Was a trap door going to open up beneath you leading to the gate of *** if you said "no?"

Guest

Probably had a virus or was infested with real bugs.....

;)

Another person to *** to read the small print and pissed at the world for their ignorance.

:x

Patrick Nkk

I agree, I think there's more to the story.

Guest

Theres more to the story. What a waste of a click.

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Rosaria C Xwq
map-marker Edison, New Jersey

Best Buy Christmas Ads

I am a true believer in the Santa spirit for Christmas. I think Best Buy commercials are awful this year. How dare they put these commercials on the air. They are ruining the Christmas spirit and making Santa look like an awful person. What was Best Buy thinking about when they created these commercials. I will not buy in their stores because of what they are doing to Santa and the miracle of christmas. Has anyone seen these commercials this year! What do you think. They have these obnoxious women putting Santa down. They bought at Best Buy, what does Santa have. Come on why do they have to take the fun out of Christmas. Santa is a big part of Christmas. What happens if children see these commericals. Give me a break, Best Buy, don't take Santa down because you think your products are the best. I am no longer your customer.
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11 comments
Guest

lol all of these comments are about the commercials ruining the spirit of christmas and then it turns to "parents shouldn't always buy everything their kids want. It should mean something and they should respect what they get."And that's Best Buy's fault?

It's their fault you can't teach your kids how to behave and learn the value of s.hit?

It's their fault you have to trick them with the whole Santa image to get them to be good kids? Get the f.uck out of here with that s.hit, you m0rons.

Guest

I agree with everyone, Best Buy just lost my business forever due to their tasteless ads. There are plenty of electronic outlets that will now get my business.

Guest

These commercials are just awful, Meanspirited and they make you feel uncomfortable.

Complete opposite of what this season is meant stands for.I keep hoping that the feeling of goodwill towards all will eventually carry into the rest of our year and Best Buy tries to squash it altogether.

You just lost a faithful shopper.

Guest

Best Buy Christmas ads, have a new low in bad taste. The advertising director who thought this up or just approved it's running should be looking for a new job.

I hear they have an opening for a Santa position at another store. :upset

Guest

I have to agree, its bad enough Best Buy had to jump into the spirit of greed and open for Black Friday on Thanksgiving Day like several other greedy retailers. But their over the top its all about greed ad campaign is just hideous.

I hope more people that are turned off by these ads start boycotting Best Buy.

Christmas is not about greed and stuffing stocking with $1000's of dollars of ***. And with the economy impacting so many Americans the ad campaign is a kick in the face.

Guest

I won't set foot in a BEST BUY due to their commercial campaign this season. I thought commercials were supposed to draw you in and make you buy???

All they do is keep me out.

Poor taste if you ask me...kicking Santa off the roof. My 3 year old nephew saw it and wanted to know why the lady was mean to Santa....enough said!

Guest

Wether he is real or not its the spirit of christmas and the image of santa they are ruining. And parents shouldn't always buy everything their kids want.

It should mean something and they should respect what they get. Which I see alot of kids not doing, they think they are entitled to the big gifts.

Give them santa gifts or just give them coal. And best buy stinks.

Guest

I just think Best Buy is ruining the spirit of Christmas. That is all I am saying.

Guest

To "the children." --Have you ever been in a store during the Christmas shopping season? Even before the Best Buy commercials kids were crying to their parents about what they wanted for Christmas.

Guest

It's not that santa is real or isn't real, it's the fact that it's ruining the image of christmas. Instead of a child making a wish list for santa they can just complain and cry to their parents to get them the expensive gifts that they want. It's awful and Best Buy should stop airing those commercials

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Stuart Yen
map-marker Bellevue, Washington

Best Buy - Renewal Subscriptions

I never gave Best Buy the authorization to renew software but last year they did renew one that cost me $43.07. I called to cancel and they put me through a bunch of steps but 25 minutes later I thought that I got it taken care of. Today... a year later the same charge showed up. I got pissed... I tried to call the company this morning... and got the initial lady who said I had to talk to software renewals... she transferred me and 65 minutes later no one was on the phone. I called back in the afternoon and after 47 minutes they finally got me someone. I had to argue and tell them that I had taken the program off my computer a year ago after I told them that I do not want the renewal charge. Best buy does not deserve my business with customer service like this. I don't believe that they cancelled my service even now so I am going down to the bank and change accounts so that they can not continue to steal from me in the future. I used to like Best Buy and their customer service....NO LONGER... We are parting ways.
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5 comments
Guest

I have the same problem

Guest

When you sign up for the antivirus it will automatically renew read the terms and conditions before you complain or sign anything

Guest

Can you be a little more specific with what software your complaint is in regards to? I am unaware of any software that has a recurring payment system with best buy. Are you sure you called the right number?

Guest
reply icon Replying to comment of Guest-367862

it was probably kaspersky. BB will renew this charge yearly if you don't cancel it. If you renew with kasspersky and pay them directly, BB will still charge you!

John N Mzy

Best Buy no longer has customer service. At least none that is worthy of the name "customer service." They are now the WalMart of customer service, ie., ***

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geek s
map-marker Dallas, Texas

Geek squad and BEST BUY is the WORST

My computer has been in geek squad *** for a month now and when I call for status i get incompetent people who can not tell you what is wrong. then they tell you to call the STORE, and guess what? they tell you to call the 800 geek squad number. endless cycle. I still don't know what is the hold up. the General Manage at the Best Buy store in Aurora at the Briarwood location is just as incompetent and does not honor her commitment to call back. NEVER EVER buying from Best Buy again. EVER! I am contacting the District Manager next and posting reviews everywhere.
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Loss:
$1500
Linda W Roa
map-marker Washington, District Of Columbia

Best buy came through!

After posting my complaint last night about Best Buy, I called and spoke to a different manager today. I related the entire scenario of what had happened to him. He was receptive, pleasant and helpful. He arranged to have someone over within an hour to fix the problem. So today I am very pleased with Best Buy in Marina, CA, because they at least have one manager there that understands their legal responsibilities to consumers. I also want to encourage others that maybe if they get a *** one time, they should persevere until they find someone to talk to who is a bit more on the ball!
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Anonymous
map-marker Plain City, Ohio

Best Buy--- Don't shop here...

I am absolutely repulsed with the service that I received at the Best Buy Mobile on yesterday... I originally purchased a phone a few weeks ago. The sales guy talked me into purchasing the insurance. The phone screen cracked right before I was going to return the phone and cancel the contract. When I went in to the store (on a Sunday), I was told that I could use my plan to replace the phone and then I could return it.... They were out of the phone that day, so he told me to come back in 3 days... I came back on a Thursday afternoon, and the salesperson RETURNED MY PHONE, AND TOLD ME THAT HE HAD CANCELLED MY CONTRACT.... NO PROBLEM... HE EVEN GAVE ME A COPY OF THE RECEIPT... 20 MINUTES LATER, HIS MANAGER CALLS ME, AND TOLD ME THAT SHE VOIDED THE TRANSACTION, AFTER I LEFT, AND THAT I HAD TO COME BACK TO PICK UP THE PHONE... WHAT? I AM SO UPSET... BEST BUY NEEDS TO SWALLOW THAT LOSS, AND TRAIN THEIR EMPLOYEES BETTER.... THE MANAGER WAS SITTING THERE AS HE PROCESSED THE WHOLE TRANSACTION. BUT, SHE EXPECTS ME TO COME BACK TO THE STORE TO PICK UP THE PHONE ON A CONTRACT THAT I HAD BEEN TOLD WAS CANCELLED.... I CANNOT BELIEVE SHE VOIDED THE TRANSACTION AFTER I LEFT THE STORE... THAT IS BAD BUSINESS... NOW THEY WANT ME TO PAY $325.00 TO CANCEL A CONTRACT WITH AT&T. DO NOT DO BUSINESS WITH BEST BUY!!!!!!!!!!!!! THEY ARE CLEARLY UNDERTRAINED....
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2 comments
Patrick Nkk

you're weird

Guest

Your caps key broke like you broke your phone.

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Fumbin F
map-marker Boston, Massachusetts

Best Buy refused to match their own sale prices

Went on BestBuy.com and saw some sales on new Video Games. Website said product was in stock, so me and my brother decided to out to a semi-nearby BestBuy store location. The games were all on sale for $4.99 as a one day sale. We get to the BestBuy store, bring the games up to the register. The cashier says they arent on sale, and if they are on sale, go to the Customer Service Desk to get a price match/reduction. We go over to the desk. Its less than 1 week to Christmas, and there are only 2 people working customer service. One girl finished with her current customer, looks at us, then proceeds to head to the back area and chitchat/flirt with what appears to be her supervisor or higher ranking co-worker, leaving 1 girl at the desk alone. We continue to wait, and wait, and wait for somewhere around an hour in the line, while the girl in the back area continues to conversate. We finally get our turn, and the one girl up front takes our games, looks at the website, looks at how much she would have to mark the product down to match their own website, and calls her supervisor over. Her supervisor checks to see if its an 'online-only special'. Nope. Doesnt say its online only. Then she continues to look at the quantity available ON THE WEBSITE. She says 'Oh I'm sory. We cant give you this sale price. We can only match BestBuy.com if they have the product in stock, and the website says they are out of stock'. The product was still in stock when we got to the store and brought it to the register to check out. Because of the long customer service lines, lack of properly staffing the counter, and neglect from the other employees working customer service, the product went out of stock on the website while we were still in the store. I dont understand why the BestBuy store cant give me a product thats on their shelves, in my hand, there in the store ready to be purchased for the listed sale price on BestBuy.com. Sears would never list an item on the website, and have a different, much higher price in the store. If they did, they wouldnt hesitate to match their own prices. As far as I'm concerned, its False Advertisement to get customers to come into the store, then refuse to sell the item as advertised. I called their customer service phone line while still in the parking lot, and they told me what the stores do with their prices is 'beyond our control'. I've had this problem with multiple BestBuys around my area on numerous occasions, from laptops, to tablets, to video games. 'Website out of stock' 'Website out of stock' blah blah blah. I dont care what kind of stock the website has. If the store has it, and its advertised as a certain price, I want that price. It was NOT listed as an Online Only product, and because the store doesnt want to take the hit with the markdown, I lost a good 2 hours of my day, as well as the gas to get there, only to leave empty handed and betrayed. One week before Christmas. Well, Merry !@#&ing Christmas to you BestBuy. Get your act together, you've lost my business already, and I'm sure many more are to follow.
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6 comments
Guest

I take back what I said on Dec 22. I'm really just an angry BB employee that got caught sidling up to old ladies with my peter hanging out so I could try rubbing it on them when they weren't looking.

I'm a true loser and will take my own life soon in order to make the world a slightly better place for everyone. It's the least I can do...

Guest

Yes, I do realize the store and the website have different prices. But the items were clearly not listed as 'Online Only' and the store has a policy to sell for the online prices as long as the website has it in stock.

When we arrived at the store, the website had the items in stock, but do to the lack of customer service in a timely manner, understaffing around the holidays, and neglect from other employees around the store, the items in question sold out online while we were waiting for almost 2 hours. You all seem to ignore the lack of customer service part of my post, and directly attack policies.

At any store, a 2 hour wait for customer service is insane. If I was able to have my issue handled in, say, 10 minutes, I would have left a lot less frustrated.

Guest

Ok cool. So the moderators on this website (or another user) are posting under this posing to be me.

Im guessing there is some sort of nice contract for pissedconsumer.com so that people cannot post poorly about bestbuy, or maybe a bestbuy employee is protecting there name by making me look like its my fault and im not old enough to buy mature rated gameds. Post 2, 4, and 5 are not by me, and I am well over the age of 18, buying games for my kids (which the games are all rated 'E'.

Guest

You realize if best buy sells you a game that you have to be 17 to buy, the store can be charged $2500 and the cashier is as well! If you want the game so badly have your moommy go buy it for you.

Guest

Seems to me a read a complaint of yours on a different site, and you don't have a license yet, so who drove you to the Best Buy? Your 16 and have had problems with Best Buy not selling laptops and tablets to you? Waht are you, some kind of child star?

Guest

Online prices and store prices vary. It says that on bestbuy.com, target.com, walmart.com, sears.com, etc.

If you're going to get all butt hurt over this and boycott Best Buy over this, boycott all shopping because ALL stores do this.

Now I think the grown up thing to do would be for you to go back to that Best Buy and apologize for being an ignorant *** customer.

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Anonymous
map-marker Tempe, Arizona

3 Strikes, your out

Bought a NEW DVD Mini Cam coder for our 1St. cruise, from Best Buy in Homestead, Pa.,, in the Middle of the Cruise, it quit working! Took it to Best buy where we bought it at, they sent it away, 1 month later we got it back, with a note, SORRY we don't have the parts to fix it!!!! We bought a 3 Year Service warrenty from Best buy!!!! So what good is a Extended service warrenty! We didn't get 1 Video of our 1St Cruise! Well we figured we'd try again, so we bought a Computer at the same store, 3 months later it went blank, they old us to bring back the whole Computer, 1 Month later they gave us a NEW Non Brand Monitor and told us that was the problem, took it home 48 miles, still didn't work! Took back, they said we needed a NEW Virus protection, cost over $150.00! 3 Months later this monitor went! Bought $55.00 1 from staples, still working!!!! AND NOW in The Phoenix area, bought NEW 51 Inch PLASMA TV by Samsung, 2 Days before Christmas 2011, Yesterday it went blank, Called Best Buy, they said after 30 Days, it's not thier Problem!!!! So called SANSUMG They said they will fix it! Will let you know later! This is the Honest 3 Strikes, but where to buy Reliable Stuff Al
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7 comments
Guest

Aw sweet, you found my out! Thanks!

Guest

Anyone who tells you that you don't need a warrenty on the products today is an ***. I personally need a new tv but refuse to replace my old crt tv with the junk that is on is on the market today.

I repair these things everyday.

I am freaked out about how many are broken and need repaired on a daily bases. Oh while I am here Best Buy didnt make the stuff so stop placing the blame on them.

Alan C Xap

@bby employee - How wrong you are! Must be just another kid trying to make a buck there.

"Best Buy offers service plans for a reason, we know electronics break." Dead wrong: BBY offers servce plans for the opposite reason. Electronics have LOW failure (electronic/electrical) rates (not personal damage which is negligence). That's why companies such as your Bleak Squad Columbian Neck Tie Service plan administrator CREATES them for BBY - the amount of profit in it for them and you BY FAR, I'm talking a marathon, exceed the actual claims paid. There is 45-65% gross margin on each plan. Plus, 20-30% of the uneducted and gullible American consumer (not Asians btw who are smarter) fall for this nonsense. BBY knows this. Look at the BBY financial statement for "services."

Plus, anyone with an iota of financial and risk intelligence doesn't buy damage insurance (your premium plan).

As for the customer here, if you DID purchase a plan and it was not repairable, you WERE LEGALLY entitled to a store credit or refund of your plan price - something's fishy here. With all your problems, why are you purchasing anything from BBY?

Guest

***, I am going to look for the Chinese children working in the back of Best Buy next time I am in there. I did not know that Best Buy personally made all of their products....

***... Next time I will have to get my HP dv6 from Walmart cause their HP dv6 is made different than Best Buy's.

Patrick Nkk

hahaha I love Simon's comment.

Guest

ok lets get something straight here.

1.when you are on the ocean or near a beach camera will end up failing because of the moist air and condensation. so thats on you not best buy.

2.best buy doesn't make the computer you are buying. if its an hp,sony,or samsung thats on them, not best buy we dont make the computers they do. so again not best buy fault.

3. same as the 2nd note, we dont make the tv our samsung does. so once again not best buy fault....theirs.

Best buy offers service plans for a reason. we know electronics break. so do you, you said you got it on the camera but did you really? i never heard of an issue in where its been sent out and they tell you sorry dont have the parts? how much was your story true?

Guest

It sounds like you don't know how to use electronics. Try a coloring book. It might be more up your alley.

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Armel Jsj
map-marker Rentz, Georgia

TERRIBLE EXPERIENCE - BLACK FRIDAY

I had simply hoped to earn some brownie points with my wife... I could care less about a TV for my kids and even less about waiting in line for ten hours. We arrived at 2:30 pm. I had a box of chocolates and some magazines to occupy the time. As we put our chairs down and took our place at the Best Buy in Destin, Fl, an older couple in their sixties who were a few spots ahead of us advised us to go get a number and sign in at the front. We did and actually felt relief that there was organization and a plan to insure our place in line. Relaxed, we enjoyed our time together, waiting to buy two 24 inch televisions for our kids. Our numbers were 45 and 46. We felt confident that we would get the TVs because most of the people there were waiting for a larger size. We learned this through one of several conversations we had with the nice couple ahead of us, who were waiting to buy two 42 inch TVs for their grandkids. They had been waiting since 2 pm. At 8:30 pm people began to leave their chair line, and form a new standing line. This was fairly civil, but you could feel the tension in the air. Only a few people broke in line... I laughed to myself... If it meant that much to them it did not bother me...Then I laughed again... How crazy are we for waiting this long for a TV? What would my Grandpa think? As time moved closer to 10 pm... More people cut line and then came the coveted voucher. The police were here by now... People nearly came to blows and hurled insults at each other that would have embarrassed my Granny... Grandpa once defended Granny's honor at a drive in because some boys were talking vulgar in front of her. Word spread they were running out of the Vouchers for the large TVs... People broke ranks and scurried ahead. Our older gentleman friend was able to land the prize. People began to be angry because they were left out... Arguing ensued. A Best Buy employee was told our older friend had broken line to get his voucher. Of course, we were not worried, it had already been explained to us, that they could not prevent people from breaking. However, to our great surprise, the employee, who had already kept silent on other infractions, proceeded to tell a police officer about our friends victory. Justice will prevail! Too our great surprise the officer came and pulled our friend aside, took his voucher, and told him to leave the premises. I guess a little of Grandpa's generations honor still exists... Relatively calm throughout the day, I felt my neck tighten... I could not just stand there... I broke in, "Officer there must be a misunderstanding, this man has been here all day, he got his voucher fair and square". All the while gently placing my hand on the officers shoulder... A gesture of two men standing on the same side of the fence, of two men standing together for right... Not turning a blind eye to injustice... Not sitting down when we no someone weaker has been wronged. To my surprise, and to fulfill my Grandpa's greatest fears...that those who stood for right would be silenced, that injustice would so muddy the water that people could not tell the difference between right and wrong... Truth or lie, darkness or light... The Officer slapped my hand off his shoulder and pointed me back to line. The embarrassed man tip toed to his wife explaining they had to leave... I Begged them to stay to no avail. the police officer who had turned the other way on few thugs getting what they wanted, bravely strode over to the old man and told him he had to leave immediately. I, fighting back the anger, said "this is why people no longer trust in the law, in government,in anything"! The officer told me to leave the property immediately, and that if Idid not, I would be thrown in jail.We left. My Grandpa would be proud. Talk about brownie points... I even detected a glimmer in the eye of my wife that I had seen in Granny's when she looked at Grandpa. Alas, we were able to get the 2 TVs at Sears... Grandpa was always right about them too!
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Loss:
$199
4 comments
Guest

Why is this best buys fault again? the police forced people to leave and you all blame best buy?

not to mention this guy is a freakin weirdo, getting all rightous and acting as though he is better then everyone else. and why would you wait in line for hours for 24" tvs?

thats insane. but good for you, standing up for the "little people".

Guest

I call this whole story bogus. If it were real then you should be ashamed for skipping Thanksgiving with your family for 2 TVs.

John N Mzy

You now realize the police are NOT your friends!! In most localities, they have become *** and will slam a grandfather to the ground(today at a WalMart)while letting some punk kid get away with murder, mayhem, etc.

You see, the cop is not afraid of gramps. He is very afraid of the punk kid.

Welcome to the new America. Aren't we glad we put on a uniform and helped defend this country from the bad guys, only to find the bad guys now in charge in this country?

Guest

This is why I don't like crowds, and these "Black Fridays" sales gimmick! I do commend you for standing up for the older couple, and expressing your distaste of justice.

If I'm correct in my assumption, Best Buy just lost 4 loyal customers, and Sears just gained 2.

Kudos to you and Happy Holidays!!! ;)

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roclark
map-marker Sarasota, Florida

Sales person would not ring up my purchase

After waiting 10 minutes for the person ahead of me to produce a tax exemption certificate, and then having the salesperson summon help processing certificate, I placed my e-reader stylus on counter to pay for it. Salesperson proceeded to tell me he had other people to assist. I was so angry, I went to front check out and told person working there how rudely I was treated. She really didn't care. Now, when I picked up this stylus, it was on a rack stating the price as $16.99, no price on the box of course, and I didn't even realize I was charged $26.88 until I was home. Now with a little research online, I have purchased the same stylus from Walmart for much less. Back to Best Buys tomorrow to return their merchandise and never go back!!!!
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3 comments
Guest

The next time you check out - be sure to place your items on a counter with a register - not a counter with merchandise.

Patrick Nkk

I'm gonna assume you saw the stylus on a rack with some other product that was marked $16.99 but of course you didn't notice. next time you shop, be patient instead of an ignorant ***

John N Mzy

Another story in the sad saga of a failing corporation. Best to stay away from BestBuy.

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imsmilee S
map-marker San Antonio, Texas

Best Buy mislead us on phone purchase

Last year, after the new iphone was announced but had not been shipped, my wife went to Best Buy to compare plans. (My wife and I were both on the same Verizon plan for well over 5 years with Blackberry Storms plus carried her mom on an inexpensive phone). My wife came home with a new iphone (the older model) for her, a new phone for her mom and a Samsung POS for me on the AT&T network. I did not like the phone from day one because it is extremely difficult to even answer an incoming call. My wife said the saleslady told her i would be able to change it at anytime I wanted to with no problem. My wife and I both went back to Best Buy and expressed my concern. The lady she had spoken to said it was because the phone was not a true smart phone like I was used to and it would take a while for me to get used to it. (There was still a waiting list for the new iphones). We asked again if there would be a problem for me to change the phone in a couple months. The lady told both of us there would not be any problems changing phones. We visited Best Buy this past Sunday and spoke to a salesguy there. He said we have to pay almost double for me to get the iphone since we were already in a contract. I feel my wife and I were mislead by the saleslady. I feel she may have been looking to meet her sales numbers and watching out for her own self interests by not providing us with all the details so we could make an informed purchase decision.
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2 comments
Guest

so all responsibility is on the sales person to baby you? How about instead of blindly believing anything anyone says to you read the contract you sign?

Patrick Nkk

probably bad karma for wanting to buy an iPhone. you're a ***, just get an Android phone. oh and learn how to answer a cell phone.

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nevershopbestbuy s
map-marker Tampa, Florida

Best Buy- Worst Customer service ever

Had receipt for two cables. Never opened and was Best Buys own label, yes a 76% gross profit and was told no refund or exchanges since it was after 30 days! Never was even opened and less than $4 !! Called customer support from their own store, customer service had manager Thomas Grey get on the phone. They told him to issue a refund since I had spent over $5,190.00 in his store in the last 6 months. He refussed and hung up on his own Company! He told me he was "Standing on his ground and said Too Bad". After another few minutes I asked him to say two things "H.H.Gregg and Poor Customer Service" he actually repeated it and said "We are down sizing" , I told him that now I can see why! I would advise to sell all holdings in BBY and sell short- you will make a FORTUNE ! I left the store and spent my $1,263.48 at H.H.Gregg.
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Loss:
$4
5 comments
Guest

simon- you are really Thomas Gray the store manager! WOW what a *** you are. I will have hundreds of people filling complaints all over the web now- since you are losing your *** in sales and profit I am sure you will find time to hide behind your homo name of simon ....

Patrick Nkk

you're a *** that just doesn't understand return policies. 30 days is pretty generous in my opinion and in line with other stores.

and you caused that whole scene over $4?? you must live a sad life. and why go to HHGreg?

they don't have nearly is much as Best Buy. whatever, you're just a loser.

Guest

I will never shop there again. Their salespeople are ignorant and don't know a good product from a bad one.

Don't get the extended warranty 2 years your product will depreciate and you will only get the comparable value of the item.

You may pay 200.00 plus the $44 dollar warranty but most likely your product will be worth less than 50% of what you paid. Can anyone say Frys

Guest

30 days is plenty of time to decide if you need cables. It's no one's fault but your own that this happened.

And that wasn't coporate you had on the phone.

It was just some overseas customer service line. They can't make the manager do anything.

I'm glad he stuck by the clearly posted policy and didn't cave to your stuck up, diva attitude. Stores don't need customers like you.

Guest

On January 23, I went on to the Best Buy website looking for the collector edition of Final Fantasy XIII (Xbox 360) for a birthday gift for my son. My mother had asked for me to find him something that she could purchase online and have shipped to him, as I live in Canada and she lives in the US, and this is a game he wanted.On January 23, I placed the order on your website for the game, $74.99 plus hst, for an order total of $84.74.

I put my address, and her credit card information in the system, which I have used before to make purchases without issue. I understand the system requires the billing address to match the credit card, but the system finalized the order and sent me a confirmation, Order #8806****. On January 31, more than a week after I made the purchase online, I received an email requiring further information. I was not too surprised at this request since the address did not match the billing address for the credit card.

I forwarded the email to my mother, the holder of the credit card used for the purchase, and she tried to call, but was advised that they would not talk to her since the order was not in her name. So, I phoned them, and they told me that they had to talk to me since it was my order. I verified the credit card information and phone number and address on the credit card with the customer service agent. I was told that the system would update probably overnight and that my order would ship out the next day.

Great.I checked on the Best Buy website on Feb 1, to see what the status of my order was and it showed an incorrect shipping address, and the credit card information had been entered, but it said that the card had not been charged for the 84.74. I phoned customer service and spoke with an agent. His English was quite broken, he told me that the credit card was in the process of being verified, that I just had to wait. I hung up from him and phoned again to ask for clarification as I did not understand most of what the other agent had said to me.

The girl said that everything was fine, that the credit card verification had been submitted, but she was going to escalate it for me so that it would be expedited since I explained that this was my son’s birthday gift. This video game is a special edition and had to be ordered before the release date to get the special edition and Best Buy had some sort of special book with the game which is why I ordered it from Best Buy and not Amazon or Future Shop. She told me that if I did not get a verification of shipment via email by the end of the day, that I should call back. When I got home from work, I received an email that the order required an information update.

So, I called again and went through the whole story, and I was told that they needed the phone number off the back of the credit card. I phoned my mother and had her on the cell and the agent on the land line, and had my mother read off the credit card information and phone number to the agent. Once that was done, I asked if that was everything- and she said that it was. I asked if she could escalate it again since time was an issue.

She said she could do that for me to hold, and she put me through to another agent. I went through the whole story AGAIN, verified the account, AGAIN, and explained to him that I had been transferred to him for him to expedite the verification process for my order. He told me he had no idea what I was talking about that there was no such thing an expediting an order, he was quite rude. He told me I just had to wait for it to go through.

I asked him if he had everything required for the order, the address, phone number, they talked to mom (Mary Howard), everything was good to go. He said it was, so I hung up satisfied that the order was going to finally go through.After supper, I checked my email and found another email from Best Buy, requiring an information update. I phoned, again, now this is the fourth time I have called, and the fifth person I have had to verify my identity and order information. This time I asked for a supervisor.

The agent said, “Why?” I advised her that I had been around the block and back with Best Buy all day over this order and I was not going to deal with another agent, I wanted someone who can do something. She asked for my order number and all the information, AGAIN, so I went ahead I apologized that I was mad, but I was really frustrated at this ongoing situation over this order. She kept “apologizing for the inconvenience”- I told her that I wanted to speak to a supervisor unless she could verify that my order was done and on the way. She said no, that she had to talk to my mother.

I told her that we had already been down that road, been done, all verification information possible had been provided. She said that she could not discuss it with me. I told her I wanted a supervisor, again. She told me that she could not get a supervisor.

I told her that I was not going to talk to her any more, I wanted a supervisor. She put me on a very long hold, and when she came back on the line she told me that there was not a supervisor available. She then said “it is not going to do you any good the supervisor is also going to want to talk to the credit card holder". I told her that I was not going to talk to her any more and I would only talk to a supervisor, I asked for her name and agent ID# (Annabelle, 62423 is what she told me) and asked again for a supervisor.

She put me on another long hold, and when she came back she told me again that she could not locate a supervisor. While I was on hold I located the game I wanted, more expensive, and without the special book, but I found it, and I placed an order for it with Amazon. When Annabelle came back on the line, I told her to cancel the order. She told me that she could not cancel the order.

I told her it was my order, and I wanted to cancel it. She told me that she would not do it without talking to my mother. She told me if I really wanted to cancel it I could do it myself online. So, that is exactly what I did.I have bought MANY electronics, my xbox kinect, my plasma tv, my laptop, loads of video games, cell phone cases, cell phone chargers, movies, and accessories from Best Buy.

When I need something and I can not find it other places, I go to Best Buy. I have ordered online from you in the past without issue. I was a loyal customer. I am telling you now, after this incident, I NEVER EVER shop on the Best Buy website ever again.

I will tell everyone who will listen about this incident, and encourage everyone I know to avoid Best Buy, especially for online purchases. I have never been given such a run around by untrained, ignorant, customer service representatives. These people who are in your employee have cost your company a good customer. Perhaps this will bring attention to a problem that you can do something to correct.

As for me, I am done with Best Buy. Too bad, I really did like your company, until today.

And in the time it took me to compose this email, I received shipping conformation from Amazon for the order that I placed less than 20 minutes ago. THAT is good service.

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sgt.usmc
map-marker Stockton, California

Company does not honor warranty

Insignia 24" TV/Monitor got a Checker board 1/4" line down the middle of the screen less than 90 days after purchase, and if they can't fix it over the phone, than take it back to Best Buy, as they do not service their products. Best buy cannot make repairs, so they send out to get it fixed. You only have to wait about 5 weeks to get it back, if you are lucky. Very poor product line, inferior quality of product. Worthless waste of your money. NO Service, and customers do not mean anything to the Company. No one should buy this brand.
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Loss:
$239
6 comments
Alan C Xap

You decided to buy the house brand. It has the same warranty as other brands.

What retailer fixes TVs in the store?? By buying Insignia, you are inherently relying on BBY for any service issues.

There are never ANY guarantees of fast turnaround. Next time, buy a real brand.

Guest

How does offering to send the TV out to be serviced qualify as "Company does not honor warranty?". Sigh

Guest

you're a ***. The brand is INSIGINIA not BEST BUY.

Best buy is a Store, they SELL things they don't make them. people like you make me hate retail.

Patrick Nkk

you're dumb. Insignia made the TV, not Best Buy.

at least they offered to do something, do you think they can just magically fix it in the store?

it's a store, not a factory. and how the *** would they fix it over the phone?

Guest

G Figure it out.

Guest

So your TV broke, they offered to send it out under manufacture warranty to fix it... What's the issue? I'm confused

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