Best Buy
Reviews and Complaints
www.bestbuy.com
yahwehisholy
Kokomo, Indiana
LG Junk
WE recently purchased an LG Dishwasher, Microwave and were going to go back to Best Buy and purhcase the remaining applicances. FORGET BEST BUY and LG. Our dishwasher motor went out after a year and a half and we cannot get anything done about it. Best Buy has been useless and talking to LG is like talking to a rock. NEVER AGAIN FOR BEST BUY OR LG. SEARS KENMORE HERE WE COME.THEY SUPPORT OUR MILITARY AND THEIR FAMILIES AND THEY TREAT YOU LIKE HUMANS, NOT ROBOTS. I really hope this reaches people ready to purchase appliances. please think before you buy
5 comments
bhottie
Winnipeg, Manitoba
*** Customer Service
I purchased an NU-START remote car starter for my car and got the extended warranty package. Recently, the remotes would no longer display the icons on the remote. It would still work but I couldn't tell if the doors were locked or not, nothing was displaying. So I took it into Best Buy with my warranty service plan. The sales guy tells me to call head office, its not their issue. So I call head office and they tell me they can't help, its the stores problem. So I call the store back and talk to a manager. First off, it is the stores issue, the sales guy was just tossing me off to someone else. Secondly, the manager tells me, I have to do all the warranty work myself. I have to contact the company who makes the remotes, arrange everything with them. So, Best BUy, after taking your money, doesn't lift a finger to help. And to top it off, the company(Staub Electronics) tells me my remotes are not covered under the warranty sold to me. AS IF! I am furious with this attitude from Best Buy, of promising goods and not delivering. I will never buy from Best Buy or Staub electronics again.
6 comments
connienika l
Mountain View, Arkansas
Warranty was denied after i paid 230.00
i purchased a very expensive toshiba laptop a year and a half ago and with the sellesman pressure purchased the 2 year extended warranty which costed me 230.00,with the understanding that the insurance covered anything that could possibly happen and since i have had bad luck with other brands,well the computer went out last week and to my surprise they wouldn't cover it!!!!! i since have purchased one at wallmart,i will never step foot in a best buy store again, and i urge others to do the same it's time to boycott this company....i know i will
Loss:
$900
5 comments
Rosaria C Xwq
Edison, New Jersey
Best Buy Christmas Ads
I am a true believer in the Santa spirit for Christmas. I think Best Buy commercials are awful this year. How dare they put these commercials on the air. They are ruining the Christmas spirit and making Santa look like an awful person. What was Best Buy thinking about when they created these commercials. I will not buy in their stores because of what they are doing to Santa and the miracle of christmas. Has anyone seen these commercials this year! What do you think. They have these obnoxious women putting Santa down. They bought at Best Buy, what does Santa have. Come on why do they have to take the fun out of Christmas. Santa is a big part of Christmas. What happens if children see these commericals. Give me a break, Best Buy, don't take Santa down because you think your products are the best. I am no longer your customer.
11 comments
Stuart Yen
Bellevue, Washington
Best Buy - Renewal Subscriptions
I never gave Best Buy the authorization to renew software but last year they did renew one that cost me $43.07. I called to cancel and they put me through a bunch of steps but 25 minutes later I thought that I got it taken care of. Today... a year later the same charge showed up. I got pissed... I tried to call the company this morning... and got the initial lady who said I had to talk to software renewals... she transferred me and 65 minutes later no one was on the phone. I called back in the afternoon and after 47 minutes they finally got me someone. I had to argue and tell them that I had taken the program off my computer a year ago after I told them that I do not want the renewal charge. Best buy does not deserve my business with customer service like this. I don't believe that they cancelled my service even now so I am going down to the bank and change accounts so that they can not continue to steal from me in the future. I used to like Best Buy and their customer service....NO LONGER... We are parting ways.
5 comments
geek s
Dallas, Texas
Geek squad and BEST BUY is the WORST
My computer has been in geek squad *** for a month now and when I call for status i get incompetent people who can not tell you what is wrong. then they tell you to call the STORE, and guess what? they tell you to call the 800 geek squad number. endless cycle. I still don't know what is the hold up. the General Manage at the Best Buy store in Aurora at the Briarwood location is just as incompetent and does not honor her commitment to call back. NEVER EVER buying from Best Buy again. EVER! I am contacting the District Manager next and posting reviews everywhere.
Loss:
$1500
Linda W Roa
Washington, District Of Columbia
Best buy came through!
After posting my complaint last night about Best Buy, I called and spoke to a different manager today. I related the entire scenario of what had happened to him. He was receptive, pleasant and helpful. He arranged to have someone over within an hour to fix the problem. So today I am very pleased with Best Buy in Marina, CA, because they at least have one manager there that understands their legal responsibilities to consumers. I also want to encourage others that maybe if they get a *** one time, they should persevere until they find someone to talk to who is a bit more on the ball!
Anonymous
Plain City, Ohio
Best Buy--- Don't shop here...
I am absolutely repulsed with the service that I received at the Best Buy Mobile on yesterday... I originally purchased a phone a few weeks ago. The sales guy talked me into purchasing the insurance. The phone screen cracked right before I was going to return the phone and cancel the contract. When I went in to the store (on a Sunday), I was told that I could use my plan to replace the phone and then I could return it.... They were out of the phone that day, so he told me to come back in 3 days... I came back on a Thursday afternoon, and the salesperson RETURNED MY PHONE, AND TOLD ME THAT HE HAD CANCELLED MY CONTRACT.... NO PROBLEM... HE EVEN GAVE ME A COPY OF THE RECEIPT... 20 MINUTES LATER, HIS MANAGER CALLS ME, AND TOLD ME THAT SHE VOIDED THE TRANSACTION, AFTER I LEFT, AND THAT I HAD TO COME BACK TO PICK UP THE PHONE... WHAT? I AM SO UPSET... BEST BUY NEEDS TO SWALLOW THAT LOSS, AND TRAIN THEIR EMPLOYEES BETTER.... THE MANAGER WAS SITTING THERE AS HE PROCESSED THE WHOLE TRANSACTION. BUT, SHE EXPECTS ME TO COME BACK TO THE STORE TO PICK UP THE PHONE ON A CONTRACT THAT I HAD BEEN TOLD WAS CANCELLED.... I CANNOT BELIEVE SHE VOIDED THE TRANSACTION AFTER I LEFT THE STORE... THAT IS BAD BUSINESS... NOW THEY WANT ME TO PAY $325.00 TO CANCEL A CONTRACT WITH AT&T. DO NOT DO BUSINESS WITH BEST BUY!!!!!!!!!!!!! THEY ARE CLEARLY UNDERTRAINED....
2 comments
Fumbin F
Boston, Massachusetts
Best Buy refused to match their own sale prices
Went on BestBuy.com and saw some sales on new Video Games. Website said product was in stock, so me and my brother decided to out to a semi-nearby BestBuy store location. The games were all on sale for $4.99 as a one day sale. We get to the BestBuy store, bring the games up to the register. The cashier says they arent on sale, and if they are on sale, go to the Customer Service Desk to get a price match/reduction. We go over to the desk. Its less than 1 week to Christmas, and there are only 2 people working customer service. One girl finished with her current customer, looks at us, then proceeds to head to the back area and chitchat/flirt with what appears to be her supervisor or higher ranking co-worker, leaving 1 girl at the desk alone. We continue to wait, and wait, and wait for somewhere around an hour in the line, while the girl in the back area continues to conversate. We finally get our turn, and the one girl up front takes our games, looks at the website, looks at how much she would have to mark the product down to match their own website, and calls her supervisor over. Her supervisor checks to see if its an 'online-only special'. Nope. Doesnt say its online only. Then she continues to look at the quantity available ON THE WEBSITE. She says 'Oh I'm sory. We cant give you this sale price. We can only match BestBuy.com if they have the product in stock, and the website says they are out of stock'. The product was still in stock when we got to the store and brought it to the register to check out. Because of the long customer service lines, lack of properly staffing the counter, and neglect from the other employees working customer service, the product went out of stock on the website while we were still in the store. I dont understand why the BestBuy store cant give me a product thats on their shelves, in my hand, there in the store ready to be purchased for the listed sale price on BestBuy.com. Sears would never list an item on the website, and have a different, much higher price in the store. If they did, they wouldnt hesitate to match their own prices. As far as I'm concerned, its False Advertisement to get customers to come into the store, then refuse to sell the item as advertised. I called their customer service phone line while still in the parking lot, and they told me what the stores do with their prices is 'beyond our control'. I've had this problem with multiple BestBuys around my area on numerous occasions, from laptops, to tablets, to video games. 'Website out of stock' 'Website out of stock' blah blah blah. I dont care what kind of stock the website has. If the store has it, and its advertised as a certain price, I want that price. It was NOT listed as an Online Only product, and because the store doesnt want to take the hit with the markdown, I lost a good 2 hours of my day, as well as the gas to get there, only to leave empty handed and betrayed. One week before Christmas. Well, Merry !@#&ing Christmas to you BestBuy. Get your act together, you've lost my business already, and I'm sure many more are to follow.
6 comments
Anonymous
Tempe, Arizona
3 Strikes, your out
Bought a NEW DVD Mini Cam coder for our 1St. cruise, from Best Buy in Homestead, Pa.,, in the Middle of the Cruise, it quit working! Took it to Best buy where we bought it at, they sent it away, 1 month later we got it back, with a note, SORRY we don't have the parts to fix it!!!! We bought a 3 Year Service warrenty from Best buy!!!! So what good is a Extended service warrenty! We didn't get 1 Video of our 1St Cruise! Well we figured we'd try again, so we bought a Computer at the same store, 3 months later it went blank, they old us to bring back the whole Computer, 1 Month later they gave us a NEW Non Brand Monitor and told us that was the problem, took it home 48 miles, still didn't work! Took back, they said we needed a NEW Virus protection, cost over $150.00! 3 Months later this monitor went! Bought $55.00 1 from staples, still working!!!! AND NOW in The Phoenix area, bought NEW 51 Inch PLASMA TV by Samsung, 2 Days before Christmas 2011, Yesterday it went blank, Called Best Buy, they said after 30 Days, it's not thier Problem!!!! So called SANSUMG They said they will fix it! Will let you know later! This is the Honest 3 Strikes, but where to buy Reliable Stuff Al
7 comments
Armel Jsj
Rentz, Georgia
TERRIBLE EXPERIENCE - BLACK FRIDAY
I had simply hoped to earn some brownie points with my wife... I could care less about a TV for my kids and even less about waiting in line for ten hours. We arrived at 2:30 pm. I had a box of chocolates and some magazines to occupy the time. As we put our chairs down and took our place at the Best Buy in Destin, Fl, an older couple in their sixties who were a few spots ahead of us advised us to go get a number and sign in at the front. We did and actually felt relief that there was organization and a plan to insure our place in line. Relaxed, we enjoyed our time together, waiting to buy two 24 inch televisions for our kids. Our numbers were 45 and 46. We felt confident that we would get the TVs because most of the people there were waiting for a larger size. We learned this through one of several conversations we had with the nice couple ahead of us, who were waiting to buy two 42 inch TVs for their grandkids. They had been waiting since 2 pm. At 8:30 pm people began to leave their chair line, and form a new standing line. This was fairly civil, but you could feel the tension in the air. Only a few people broke in line... I laughed to myself... If it meant that much to them it did not bother me...Then I laughed again... How crazy are we for waiting this long for a TV? What would my Grandpa think? As time moved closer to 10 pm... More people cut line and then came the coveted voucher. The police were here by now... People nearly came to blows and hurled insults at each other that would have embarrassed my Granny... Grandpa once defended Granny's honor at a drive in because some boys were talking vulgar in front of her. Word spread they were running out of the Vouchers for the large TVs... People broke ranks and scurried ahead. Our older gentleman friend was able to land the prize. People began to be angry because they were left out... Arguing ensued. A Best Buy employee was told our older friend had broken line to get his voucher. Of course, we were not worried, it had already been explained to us, that they could not prevent people from breaking. However, to our great surprise, the employee, who had already kept silent on other infractions, proceeded to tell a police officer about our friends victory. Justice will prevail! Too our great surprise the officer came and pulled our friend aside, took his voucher, and told him to leave the premises. I guess a little of Grandpa's generations honor still exists... Relatively calm throughout the day, I felt my neck tighten... I could not just stand there... I broke in, "Officer there must be a misunderstanding, this man has been here all day, he got his voucher fair and square". All the while gently placing my hand on the officers shoulder... A gesture of two men standing on the same side of the fence, of two men standing together for right... Not turning a blind eye to injustice... Not sitting down when we no someone weaker has been wronged. To my surprise, and to fulfill my Grandpa's greatest fears...that those who stood for right would be silenced, that injustice would so muddy the water that people could not tell the difference between right and wrong... Truth or lie, darkness or light... The Officer slapped my hand off his shoulder and pointed me back to line. The embarrassed man tip toed to his wife explaining they had to leave... I Begged them to stay to no avail. the police officer who had turned the other way on few thugs getting what they wanted, bravely strode over to the old man and told him he had to leave immediately. I, fighting back the anger, said "this is why people no longer trust in the law, in government,in anything"! The officer told me to leave the property immediately, and that if Idid not, I would be thrown in jail.We left. My Grandpa would be proud. Talk about brownie points... I even detected a glimmer in the eye of my wife that I had seen in Granny's when she looked at Grandpa. Alas, we were able to get the 2 TVs at Sears... Grandpa was always right about them too!
Loss:
$199
4 comments
roclark
Sarasota, Florida
Sales person would not ring up my purchase
After waiting 10 minutes for the person ahead of me to produce a tax exemption certificate, and then having the salesperson summon help processing certificate, I placed my e-reader stylus on counter to pay for it. Salesperson proceeded to tell me he had other people to assist. I was so angry, I went to front check out and told person working there how rudely I was treated. She really didn't care. Now, when I picked up this stylus, it was on a rack stating the price as $16.99, no price on the box of course, and I didn't even realize I was charged $26.88 until I was home. Now with a little research online, I have purchased the same stylus from Walmart for much less. Back to Best Buys tomorrow to return their merchandise and never go back!!!!
3 comments
imsmilee S
San Antonio, Texas
Best Buy mislead us on phone purchase
Last year, after the new iphone was announced but had not been shipped, my wife went to Best Buy to compare plans. (My wife and I were both on the same Verizon plan for well over 5 years with Blackberry Storms plus carried her mom on an inexpensive phone). My wife came home with a new iphone (the older model) for her, a new phone for her mom and a Samsung POS for me on the AT&T network. I did not like the phone from day one because it is extremely difficult to even answer an incoming call. My wife said the saleslady told her i would be able to change it at anytime I wanted to with no problem. My wife and I both went back to Best Buy and expressed my concern. The lady she had spoken to said it was because the phone was not a true smart phone like I was used to and it would take a while for me to get used to it. (There was still a waiting list for the new iphones). We asked again if there would be a problem for me to change the phone in a couple months. The lady told both of us there would not be any problems changing phones. We visited Best Buy this past Sunday and spoke to a salesguy there. He said we have to pay almost double for me to get the iphone since we were already in a contract. I feel my wife and I were mislead by the saleslady. I feel she may have been looking to meet her sales numbers and watching out for her own self interests by not providing us with all the details so we could make an informed purchase decision.
2 comments
nevershopbestbuy s
Tampa, Florida
Best Buy- Worst Customer service ever
Had receipt for two cables. Never opened and was Best Buys own label, yes a 76% gross profit and was told no refund or exchanges since it was after 30 days! Never was even opened and less than $4 !! Called customer support from their own store, customer service had manager Thomas Grey get on the phone. They told him to issue a refund since I had spent over $5,190.00 in his store in the last 6 months. He refussed and hung up on his own Company! He told me he was "Standing on his ground and said Too Bad". After another few minutes I asked him to say two things "H.H.Gregg and Poor Customer Service" he actually repeated it and said "We are down sizing" , I told him that now I can see why! I would advise to sell all holdings in BBY and sell short- you will make a FORTUNE ! I left the store and spent my $1,263.48 at H.H.Gregg.
Loss:
$4
5 comments
sgt.usmc
Stockton, California
Company does not honor warranty
Insignia 24" TV/Monitor got a Checker board 1/4" line down the middle of the screen less than 90 days after purchase, and if they can't fix it over the phone, than take it back to Best Buy, as they do not service their products. Best buy cannot make repairs, so they send out to get it fixed. You only have to wait about 5 weeks to get it back, if you are lucky. Very poor product line, inferior quality of product. Worthless waste of your money. NO Service, and customers do not mean anything to the Company. No one should buy this brand.
Loss:
$239
6 comments
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I`m having problems with the LG4 phone.
really bad..but they are giving me a new phone
and acknowledged the fact that other people are
are having problems.
Always get a warranty it is worth it.
If you have a warranty ignore my comment.
LG is actually one of the top appliance brands in America.
Why are you blaming Best Buy? They don't make LG appliances. Unless you bought the extended warranty, Best Buy should have absolutely nothing to do with your purchase after 30 to possibly 60 days. LG will handle all your issues from then on, and you are covered by LGs warranty for the first year, after that you are on your own. That is the unfortunate way of things.
BTW- Most Kenmore appliances are made by LG right now.
You tard, take a look at how many products LG makes with the Kenmore label. Kenmore is not a manufacturer, the contract goes to the lowest bidder for what they want to market.
Think before YOU buy!
You are going about it the wrong way. DO NOT base your decision on brand name alone.
Research your purchase before buying...thats what the internet is for. By the way Kenmore as a brand has been going down hill for a long time now.
was there even a warranty on it? by the way. calm the *** down.