Best Buy Reviews and Complaints
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I have seen BestBuys advertisments about how the woman of the house can get everything they want or need at BestBuy. That would be alright but, then they say they can replace Santa and the woman of the house acts like she is going into battle with Santa. Parents...
Best Buy - Bait and Switch
The Wednesday before Black Friday I purchased a Dell Streak from bestbuy.com. After waiting two weeks for delivery, I finally received an HP Printer. I immediately called and informed them of the problem. After 4 hours and seven days of phone calls, I was informed that they cannot do anything to help. They did suggest that I can purchase another tablet and pay the difference. The recommended that I purchase a Kindle Fire in store and they will provide me with a credit to help offset the additional cost. Finally, they never sent the credit, so it seems like just a way for them to push me into spending more money. I will never shop with best buy again.
Best Buy Service Sucks!
Best Buy,Southgate, MI. I waited an hour to get service and then was told to pull up front and wait for my TV. I waited 25 minutes and went in to see what the hold up was. I was then told that they would get my "40 inch TV" when in fact I had wanted the "46 inch TV" which I directly pointed out in their sales paper. I then had to wait another 20 minutes in line for customer service to fix their mistake! I wonder how long they would have kept me waiting outside if I didn't go in to check???
Warn your friends....If you bought something from Best Buy on Black Friday you better unwrap it and make sure it works rigt now. They will not take it back after Christmas. I bought a $400 dvd player there last year, wraped it, put it under the tree and it has never...
What country am I in? | Best Buy review from Chicago, Illinois
I went into Best Buy to purchase a tv for Christmas. Expecting some kind of Christmas music blaring from one of the tv's, I hear a tv using Pandora blaring a sad Mexican love song from a famous but dead Mexican movie singing star. I am Mexican, but please, its Christmas. When I asked a manager to change it, I was told it was for their Mexican customers. I asked him, what country are we in? then I asked how do they feel about their American customers? I proceeded to tell him, unfortunately, for the Spanish language, beautiful though it is (and I am fluent) it is not the language of business. Since I was in Lansing IL and not somewhere in Loco, California, I would appreciate it if they would put some holiday music, any holiday music on, as long as its in English. Ya know, learning the language of the country one is living in, is a sign of respect for that country and its people. Not only that, but it is a way to help safeguard your family and friends if you know the language of the country you are in, just in case you need help or in cases of an emergency. Best Buy, in Lansing iL, we speak languages other than Spanish. But English is our native language here in the USA.
Best Buy Manager
This past black friday 11/25/11, I bought a samsung 43" plasma TV. After the checkout process, a best buy employee loaded the TV into my car and I proceeded to drive home. I unload the TV from my car and into my house, where it sat untill tonight 12/11/11. I had...
Best buy customer service at Great Nothern or rude and nasty people
Would not follow through on extended warrenty on computer and then when same day the nook plug broke they were only interested in Did I buy the extended warrenty? It was 2 months old. Customer service by phone stated to go back to store and get a cord.. They were rude and nasty and would quote "will replace it this one and only time to call 1- 800 number with next problem... I had already bought the extended warrenty.. I am a older women and really could not believe some kid , who could be my son's age, would talk to anyone like that.
Did not ship out for repair and lied about it. | Best Buy review from Bellevue, Washington
Our 7 week old LG tv delveloped a verticle line down the middle of screen. Took tv in on Nov. 26th. Told it would ship to LG 2 days later. On the 30th their online tracking said it was still in store. Called store was told that it shipped out. A week later online tracking said it was still in store. Stopped by store and was told that it shipped. Contacted LG after 10 days. They researched it and found out that store didn't ship it because they didn't have packing materials. Store manager doesn't accept responsibility for the breakdown of the process. I've never seen a store's top employee not take responsibility for anything, not own anything, can't resolve anything, has no solution for anything. Santa has a long list of presents to buy and he wont be shopping at Best Buy!
Best Buy Manager
Best Buy bait and switch
I was price shopping before the Black Friday sales and while in Best Buy I found a 32" TV that was just $10 more than I was going to purchase. After talking with the associate I was told that they did not have the tv in stock but said that they would have no problem getting them in by my Christmas deadline and after some checking he told me that the order would be fullfilled on December 6th. I then purchased 2 of the TVs and on December 10th having heard nothing from Best Buy I called to inquire about my order and was informed that they could not get my TVs but they could replace them with a different model but they would cost an additional $30 per TV. After checking in the store I found that this was the same price that they are normally sold for and this model was also a lower resolution than the original one I had purchased. I talked with the store manager who told me this was not their problem and I asked if he was suggesting that it was only my problem he repeated that it was not their problem! I am truely shocked at the customer service that I have gotten from such a large company.
Best Buy Alarm Install Resulting In Vehicle Damage
Decided to have a friend follow me to best buy and help pick out a alarm package for my recently purchased truck. Picked one out and dropped off my vehicle with the only installer working there.I received no phone call, so... after about eight and half hours I decide to call and check on the status of my vehicle. I was told that it was ready and if i did not have my install order number that I would not be able to take possession of my truck and he was going to go rohmping in it. I had the same friend drive me to the best buy store to pick up my truck. We proceeded to the back of the store to the install department, and met another installer who was going to help finish my transaction. After briefly talking about my install order, he began to describe how my new key-less entry alarm was going to function. At this point i realized there was a deep scratch on the driver side door of my new truck and after taking a closer look at the truck, my heart sank. In addition to the door, the front bumper has multiple deep scratches and a large scuff mark, and the driver side headlight is falling out of its original position with serious cracks developed along the side of the light. These are not original factory conditions/ Not how vehicle was purchased last week/ And defiantly not how the store received it! And I thought ...I have a witness and the cameras in the install bay, there has to be some explanation and someone accountable for this? Not at this store! No way! After informing the installer that there was damage to my vehicle and I needed something done about it, he hopped on his cell phone, proceeded to the front office after telling us to wait in the back. After about fifteen minutes of waiting, we went to the front of the store. About ten minutes later we both seen the installer and someone else that looked to be another customer stomping to the back where the install bay is located. We proceeded to the back following them and where told to wait again. After being ignored for another extended period of time I was asked to come in the install bay by another person who turned out to be the GM, and not a store customer. I was informed that the cameras where not very good in the install bay and it would be difficult to determine if the store was liable for any damage. He went on to add that the installer made a mistake and did not perform a pre vehicle inspection and that we would not be in this situation if he had done it, I agreed with this statement only. I told him that i felt i would have been a *** to leave without saying anything about the damage, and he agreed, I went on to tell him that i would also be a *** not to report it to the local pd, and he agreed. I communicated to the GM that I was a manager directly associated with customer satisfaction in my occupation and that I would have taken action in a positive manner and would not have placed blame on the customer for paying for a key-less entry alarm install resulting in vehicle damage. I'm expecting nothing from them, from our encounter tonight, but someone should be held accountable for this. Companies that employ people of these skill-sets obviously do not care about there customers and the community should know about it! Im so upset right now, my new truck is ****** up! I expected so much more than this, but that must be my big mistake today. Previous loyal best buy customer. This is a addition I wanted to add due to a response I received on the best buy community forum from a frequent contributor: I find it odd that the installer would threaten to go romp around in your truck, just because you called and asked if it was done? Is there more to that part, because it makes no sense what-so-ever. Anywho, it sounds like they need to own up, in my opinion. If they didn't damage the truck, the pre-install report should show it. If one wasn't done, that's not your fault. I sincerely hope they get you taken care of. Good Luck. My response: Thanks for your concern, and I want to address your first comment. You are right about the part about "it makes no sense what-so-ever", my friend and I thought the same thing, very odd that this kid would say something like this. This new truck is a 4x4 and I did not think much of his comment until I noticed the damage to my vehicle when I arrived to the install bay. I did not perceive it to be a threatening comment when he said it, I just took it as if he liked it as I did before the damage. After eight and a half hours of waiting for a phone call of completion of service, I called to find out the status of the install and what I posted previously is what I was told. I was more concerned about being able to pick up my vehicle because I did not know what the installers hours where and I would not have had transportation home and to work the next day if they closed without calling me. I was told the install would take three to four hours, not eight and a half hours. Anywho: your right again, they do need to own up, and the installer did not perform a pre install inspection as the GM stated and if he had, per policy, this situation would have been avoided. I also sincerely hope that someone within the Best Buy organization will address this situation and the unprofessional service I received. Thank you.
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