customer service store service customer geek squad phone manager order money people

Best Buy Customer Service is horrible

On Nov 23, 2010 I bought a point and shoot camera online with an incentive of an 8" x 8" Shutterfly.com book. Received the camera on Nov 30th - love it and have already paid for it BUT did not receive the code for the free book. Between Nov 30th and today (Dec 16th) I made 8 calls to Best Buy and got cut off 4 times - once after being on the line with them for 30 minutes and not resolved. Called again today 3 more times and when I got someone - after waiting and waiting - I threatened to contact the CEO if I didn't get this resolved this afternoon. I finally got the code. While the reps were nice they have issues with cutting customers off and not resolving your problem. Unfortunately I will be getting Best Buy gift cards for Christmas this year - but NEVER again. Their customer service stinks and I spent a ton of time on the phone to get what should have been sent to me in the first place according to the offer. Believe the bad reviews. They're true.
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#282149 Review #282149 is a subjective opinion of poster.
I am a true believer in the Santa spirit for Christmas. I think Best Buy commercials are awful this year. How dare they put these commercials on the air. They are ruining the Christmas spirit and making Santa look like an awful person. What was Best Buy thinking...
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11 comments
Anonymous
#943716

lol all of these comments are about the commercials ruining the spirit of christmas and then it turns to "parents shouldn't always buy everything their kids want. It should mean something and they should respect what they get."And that's Best Buy's fault?

It's their fault you can't teach your kids how to behave and learn the value of s.hit?

It's their fault you have to trick them with the whole Santa image to get them to be good kids? Get the f.uck out of here with that s.hit, you m0rons.

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#282095 Review #282095 is a subjective opinion of poster.

Best buy return policy

I bought a $50 item from best (worst) buy today and when I got home, the item which is an adapter, did not work. I went back to return it and was shocked by the return policy. Although I paid cash and have my receipt, I had to show my ID. Unknown to me, on the receipt there is a statement saying all returns require ID. I complained to the store manager who only advised me to complain to corporate. Personally, would not buy anything from this store ever. Stores like this do not deserve our business. Boycott this store
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4 comments
Anonymous
#392921

It's a policy to deter serial returners, it's not an assumption that you are a thief. Retailers are projected to spend 1.8 billion dollars on returns next year.

Cutting down on the serial and/or fraudulent returners keeps prices down for everyone. All stores are tightening up their return policies and will continue to do so.

I return an item about once every few years.

When I do, I wouldn't mind showing my I.D. It's not that big of a deal.

Anonymous
#392879

It is a matter of principle. Treating customers like theifs is not an American value

Anonymous
#392834

It is a matter of principle. Treating customers like theifs is not an American value

John N
#392830

why is it a problem to show ID? Are you an illegal Mexican???

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#282086 Review #282086 is a subjective opinion of poster.

BestBuy Worst customer Service (Tracy, CA) | Best Buy review from Stockton, California

Worst customer service I have witness in long time. Had delivery schedule for yesterday between 5 -7 , but couldn't deliver because their truck broke down. When called today hoping they will deliver today, customer service rep at the delivery location told the SYSTEM automatically reschedule for next available (which is 5 days from today). When asked if they can find an early appointment, rep informed me they don't have any truck available to deliver. Rep hung up, saying I could cancel the order at the store, if I want to. Thank you Best Buy. Didn't know, you were doing me a favor for giving you my business.
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#282077 Review #282077 is a subjective opinion of poster.

Lied to by phone sales rep | Best Buy review from Alpharetta, Georgia

After waiting 45 minutes on hold for a customer sales rep someone answers the phone but no one answers the phone. After another 6 minutes that person hangs up out of nowhere. Another 45 minutes later and the customer service rep has less information than I do on the Asus Transformer Prime tablet and dock. My status says the release date to be this Sunday, but the person on the phone says both items are still listed as "coming soon". The initial sales person on 11/29 said this item should "definitely arrive before Christmas" and as I am bringing this as a gift for someone and am flying Dec. 23rd, thought this item would make it on its way before then. I received an email today that says "If the product is a holiday gift and you would like to discuss other ways to get your item(s) sooner, please call us at 1-888-BEST BUY (1-888-237-8289) and we will gladly assist you. Please have your order number ready. " Yet the lady said she can't help me. I requested if a manager could assist with this situation as I've cancelled my preorder at other competitors, and got put on hold for another 25 minutes. After wasting 2 hours of my time and being deceived by the sales rep initially on the phone, I can guaruntee that I will not be purchasing from Best Buy in the future and would caution others per this experience.
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#282075 Review #282075 is a subjective opinion of poster.
Loss
$499
I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my...
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1 comment
Anonymous
#392922

The resolution settings need to be changed in the Playstation settings and if you want 1080p resolution, you have to use an HDMI cable. It has nothing to do with your TV.

I would charge you too because it sounds like it's more user incompetence rather than a defective TV.

Review
#282013 Review #282013 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Loss
$850

Scrooge | Best Buy review from Rochester, New York

I think the advertising campaign against Santa is despicable. I will not shop at Best Buy again due to this advertisement. They should be ashamed! If this is the only way that they can sell their inventory they need to rethink their stategy. Have they forgotten how many children watch TV and see these ads? What has happened to the "Christmas Spirit"??? Must have been forgotten along the way! I am glad that no other advertisements have gone in this direction.....Perhaps a statement can be made by purchasing your items elsewhere?? I plan on searching for same items in other stores.
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1 comment
Anonymous
#392050

You do realize Santa doesn't exist right?

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#281801 Review #281801 is a subjective opinion of poster.

Hooks you in with a credit card discount | Best Buy review from Mission Viejo, California

Best Buy was the closest place for me to buy the camera I wanted. The sales guy was nice. But the price wasn't great. He said if you get one of our credit cards you can either have no payments for 6 months or 4% back. Of course I took the 4% to bring the price down. He rang it all up, [after spending time with info etc., I'm thinking what a PIA why?? ;). The receipt shows the 4% is not there. AFTER I purchase it, then he says, well you have to pay the camera off in 30 days to get the 4%. I was right, what a PIA. OK, so 29 days later I go in pay it off, and ask wheres my 4%, and the gal says I have no idea, you need to log on on your pc and do that. Talk about a rip off, having never been told this either! To top it off, the credit card billed me for an extra $25 because the payment was submitted a day later!!! No more Best Buy for me!
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1 comment
John N
#391873

Good ole Best Buy. Shop online. Prices are better anyway.

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#281762 Review #281762 is a subjective opinion of poster.

BEST BUY 424 bullied me into geek squad services

I was shopping the other day at Best Buy in Gainesville, FL Store 424. I dont know a whole lot about computers but I know that if a computer is already opened they should not be able to sell it as new let alone charge 100 dollars more for geek squad tech support package deal. My associate a guy named Rob found the computer that I liked. Apparently the only ones available had the super special geek squad pre setup service that they called Tech Support. I was forced to purchase this added service that I did not want or I could leave. He said that to me, to my face. Tried telling me that I am going to get this, and that and all of the bells and whistles and I finally balked after my total purchase was going to be over 1000 dollars even though my computer was only supposed to be 499.99. Is it not enough for his manager and that store for me to buy the computer. Why do you train your salesmen to bully people into getting some pre setup tech support package. Whats even better is after I left him, I found some employee in the instruments section and asked if he could find the computer for me. He found 7 that were not pre setup!!! So not only did the computer salesman tried to steal my money, he blatantly lied to my face. The business practice of selling open items as new should come to a stop and I will get my brother to investigate this store and the company for illegal business practices.
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8 comments
Anonymous
#407800

What a ***!!! Gets bullied by some part time high school nerd. Grow a pair

Anonymous
#407799

What a ***!!! Gets bullied by some part time high school nerd. Grow a pair

Sterling H
#392145

If you had invested the same amount of time in doing your research,instead of writing this blog, well, you would'nt have had to write this blog.Lessened learned.No go and suck your thumb . . .you big "baby."

Anonymous
#391932

I didnt buy the computer. Just remarking on how they tried to force me to buy all of their stuff.

Anonymous
#391678

just search on here for best buy, you will see how they treat people. Personally I wouldnt buy chit from BB.

Anonymous
#391619

I have no idea how Best Buy opens a computer, uses it, and then can turn around and sell it as new. If the computer isn't FACTORY SEALED, it is a pass.

I wouldn't pay $1 for a computer that the geek squad had their *** hands on.

I'm sorry, but I laugh my *** off when I hear people not only buy those computers, but pay extra!?!

It's a blantant scam that Best Buy will continue to push on people as long as suckers like you keep buying it. Any time you find yourself in Best Buy, you should turn around, walk out of the store, and visit newegg.com.

Anonymous
#391615

And the computer isn't considered a open item if best buy opened the box to install software on the computer like anti virus. should he have told you that was the last one when in fact there was 7 more with out the Tech support no your right about that.but with a simple i dont want it i want the 499.99 price that's it the computer would have been given to you.If you decided to pay for all "the bells and whistles"then your the dumb *** for falling for the sales pitch at the end of the day hes a sales man and his job is to sell you everything.

If you go to a dealership will they not sell you all the "bells and whistles" on a vehicle same thing at this store same job. Stop complaining

Anonymous
#391475

You weren't forced to do anything. You didn't have to buy the computer. You could've purchased a computer from another store.

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#281686 Review #281686 is a subjective opinion of poster.

Best Buy has the worse customer service.

I ordered a movie online that I had been having a hard time finding in stores. The website said they could get it. 1 month later still waiting for my movie I looked at the order status to see that Best Buy had cancelled my order on this item. I then called Best Buy customer service and the girl I spoke with put me on hold for over 30 minutes. I called back and waited another 5 minutes to talk to someone only to be told that there was nothing they could do, I would have to wait for my gift card to be resent to me (bacause I threw it out after I used it up to make this order), then start all over to reorder this item online. I will never, never, never, buy anything at Best Buy again! I am cancelling my credit card at this store immediately.
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1 comment
Anonymous
#393055

I understand what you are saying. I'm currently in a similar situation.

Ordered online on 11/29 a Canon camera body to be shipped to my son in CA. Shipping date was 12/16, then got another email following week saying new shipping date 12/22. Then final email saying camera is now on backorder and no longer available order was canceled. Good grief...

only thing my son was getting for Christmas. In November my local Best Buy had the camera in stock. If I only knew. Called customer service and now waiting for another call in 48 to 72 hrs.

We'll see what can be salvaged.

Not sure what to do at this point. My son is going to be really disappointed this Christmas.

Review
#281579 Review #281579 is a subjective opinion of poster.
Loss
$17