Best Buy
Reviews and Complaints
www.bestbuy.com
JOEL Kgz
Houston, Texas
BEST BUY/SAID WARRANTY ONLY COVERED PURCHASE PRICE NOT PURCHASE
Purchased a microwave last year from Best Buy on sale and dented for a reduced price & also purchased a replacement warranty...it died and after three attempts by Geek Squad under the manufactures warranty, they said to return and get replaced...the store manager refused to replace my 9 month old microwave unless I paid the $130 difference between what I paid for it originally and what the microwave costs now...I asked him about the extended warranty that goes into effect after the first year manufactures warranty expires and he said the Best Buy warranty does not replace the product only covers the amount paid...I asked for his supervisor and he told me to call 1-800-BESTBUY...I am truly pissed!!!
Loss:
$289
5 comments
Julia B Peq
Bridgetown, Saint Michael
They robbed me out of my money
I am from abroad and purchased over $1200 in items from BEST BUY - DOLPHIN MALL, MIAMI February 24, 2012 - An iphone 4, camera, kindle fire and accessories. The sales lady who helped led me said that after the first purchase from at&t that the phone would be usable anywhere. I returned to the store on April 15, 2012 and ask that they unlock the phone; they said they could not and sent me to a kiosk in front of the store and the guy there said the same thing that everyone else told me; it cannot be unlocked. I asked for the manager who was no help at all. He said the time had expired - 30 days and there was nothing he could do. I WANT MY MONEY BACK.
6 comments
Anonymous
Claremont, New Hampshire
Best Buy Sony LED HDTV
On March 4 2012 my wife and I went to our local Best Buy in West Lebanon NH to look for a Sony 40" LED HDTV we had found on their website. After looking through the store, we approached a store clerk and inquired about the TV. He took us over to a computer and had us show him the model we were talking about. He said that was an extroadinary good deal but that it was currently not available, but we could pre order the TV. He also said we could do this from our home if we desired. We made the decision to order it from home. As we were leaving he said when his work day was over he planned to order it himself as when it became available in stores the price would probably be higher. We were very excited and ordered the TV that day. We made payment through our Paypal account and received an Order Receipt via e-mail. We then received 3 more subsequent e-mails, 1 to let us know there was a back order delay, one stating when it would be shipped and then an order shipping confirmation with tracking number. We received the television and of course unpacked and set it up. About a week later we received an email stating that we would be receiving a new order receipt as the old receipt incorrectly stated that it was an LED TV enough though we had really ordered an LCD. Wrong, or so we thought. We immediately went to find the box and sure enough, It says LCD on the box. I know we are kinda at fault for not noticing when we opened it that it said LCD but in the excitement we just did not notice. I am a stickler about saving all e-mails, so I went to my computer to check. Every e-mail and order confirmation list it as an LED which is what I wanted. I then called the toll free number and the rep who answered the phone stated that yes, our correspondence did say LED but if we wished to exchange the TV it would cost us an additional $400. What the heck? We ordered this television in good faith, expecting exactly what we had ordered. They told us we had 3 weeks to make up our mind and let them know our decision. It is not our fault they listed the product wrong, We have some fault in the fact that we did not notice when we unwrapped the set, but that does not excuse this behavior. I frankly do not believe I will get any satisfaction with this issue. I can assure you this will be my last purchase from Best Buy. I have informed my friends and family and none of them were suprised, we have all apparantly had bad dealings with this company. Buyer, beware. Don't always believe what you see on a website.
Loss:
$499
3 comments
Anonymous
Los Angeles, California
Poor customer service
Walked in to Bestbuy to pickup my internet order. Guy in yellow polo directs me to counter. Another guy in yellow polo is looking at a computer monitor as I walk up. He stares at the monitor and doesn't say anything to me for a full minute. Finally he says I'll be with you in minute and walks away. I stand there for a few minutes and look over to see him talking and laughing with the other guy with the yellow polo and takes his place at the door. Finally a guy with a blue polo comes over and takes care of my purchase and does so courteously and with a lot of enthusiasm. I guess either yellow polo means too important to wait on customers or too dumb to wait on customers and can only greet you as you come in or check your bag as you leave.
3 comments
Anonymous
Reston, Virginia
Best Buy extended warranity
I bought a LG dishwasher,stainless steal tub,I bought a five year warranity,they said if they had to come out and repair it 3 times,they would replace my dishwasher with a new exact model.Well after the 5th time,I ask about their replacement promise,well they said it had to be for 3 different things ! The transmission went out twice !! The dishwasher did not get much use,because I'm a 70 year old widow.One repairman even told me they sold me a lemon.I will never buy from Best Buy again.Don't be fooled.
4 comments
kyosawt T
Simpsonville, South Carolina
Geek squade can't fix it
I had bought a laptop from best buy and got the 99.00 warranty that would fix thee computers and i had one that needed fix so I brought it in to be fixed and the geek squad said they could not fix it because they said it was the motherboard, I took it to a person that worked on computers and within a hour and 40.00 he had it fixed. (not the motherboard) wrote best buy and explained what happened and all i got was apology. And i am out 99.00 plus 40.00 dollars. the greek squard is a joke. Wayne
Loss:
$139
5 comments
fullcathouse
Waterloo, Ontario
Best buy products
I bought a SONY laptop, for $1200 + tax + $ 96 tech support + antivurus, and guess what??? My 5 month old computer, has a virus. The geek squad manager, at BEST BUY here in Puerto Rico, said I had to wait 2 weeks, because he has other customer, or pay for the service myself, so I could shorten the wait. What??? If BEST BUY is understaffed, that is not my problem. What I expect, after I pay that much money, is 5 star service.I purchases a lemon computer in their stock, and *** service to go along. Please stay away from BEST BUY, dealing with these people is a nighmare.
Loss:
$1175
8 comments
Vincent S Kod
Washington, District Of Columbia
Bait and Switch 42' LED LG LCD by Managers'
On 2/18/12 I purchased an open box 42' LED LG LCD for the Woodmoore Towne Center Best Buy. On this day i was looking to for a Superbowl return and came across this tv. I was not on display so I was unable to test it before purchase but I figured it would be good since they have a 30 day return policy. All was fine was the purchase until I was leaving out the the store I had been in the store for maybe a 30 mins looking around after to had purchased the TV (it was with me in the cart). As you know BB policy requires you to present your recipt on exit. While doing so the TV was taken from the cart by the Entertainment Mgr. and and presented me with a different TV. To my surprise I asked why he swapped my TV for another OPEN BOX TV (the same one as I purchased) because he said someone had purchased the TV I had been walking around with a few hours earlier. That made no since to me cause if that was the case why wasn't it removed from the floor and why did the saleperson sell me the TV. A big arguement was created and the GM Prasad got involved. He snatched the recipt from my had and told me that I dont need your money we will just return you your money after we sold you a TV and now we are going to exchange it from another. The whole dilema lasted another 30 mins with cops having to be called to provide order to the store since this whole problem was front and center at the main exit and entrance. The OPS Mgr. had to resolve the problem by checking that the TV they swapped to give was in working condition. Which it was thankfully. After all of this I will never shop with Best Buy again. Their service is unprofessional and I hope they become another Big Box Store that falls to ECom businesses. I would hope that no one would have to go through what I had to for a purchase at BB.
4 comments
Anonymous
Lakewood, Colorado
Rewards card a scam
They 'applied' for a Best Buy credit card for me but failed to tell me they simply signed me up for a new Master Card. This has given me nothing but grief. Please don't let them talk you into doing the same thing. You'll never believe all the red tape problems you will encounter. I will not shop at Best Buy any longer as I believe they'll do anything to get more of our money. They are a company without integrity. You are warned now so you have no excuse if you get scammed by this company as I was.
4 comments
Anonymous
Mount Laurel, New Jersey
Best Buy--Lancaster, PA
I'm a previous customer of Best Buy. I bought my laptop there in December 2010. I had to return in December 2011 (with my warranty) to get work done when it crashed. In May 2012, I went to Best Buy to buy Microsoft Office and have it loaded onto my computer. I also bought a printer--it was on sale!! But when I asked for help I was told I'd be charged $30 an hour!!! I went to Office Max and got the same service for LESS MONEY and better customer service!!! SHOP OFFICE MAX--BEST BUY SUCKS!
1 comment
Tarus Eft
Washington, District Of Columbia
Best Buy
I had Geek Squad install a tv. After buying all the things from best buy the tv would not work. Best Buy store or corp office did nothing about it. They care less about anyone. They were rude and didn't care. I just lost 600 dollars because they won't do anything about it. Best Buy wants me to pay additional money to have a new one put up. I will never ever shop at best buy. I should have read reviews about this horrible company before I spent thousands of dollars. The Corp office wouldn't ever take my complaint
Loss:
$600
1 comment
Poiuytrewq
Tyler, Texas
Bestbuy.com is a joke! Worst service I've ever experienced!
I ordered a stove/range Dec 8. Delivery was set for Dec 30th which was much longer than other places, but I let it slide, figuring they'd been backed up due to the holidays. On the date it was supposed to arrive it did not come. I had taken off work for the two hour time slot when it was supposed to arrive. I called the service number and was issued a sarcastic apology and the delivery date was rescheduled. This happened FOUR more times over the next month and a half. Four more times of apologizes via phone after long wait times and being put on hold and transferred all around. One time I spent over 90 minutes on the phone looking for answers. Keep in mind I would call each time the day before the scheduled delivery date (and spend more time on hold and being transferred) and was assured each and every time that the delivery was coming. It was rescheduled a total of 5 times! The last time I called I was finally told that they did not have the stove I had ordered. They had never had it. So why was it listed online, why was I able to order it, and why had no one over the course of the past two and a half months told me that???? I still couldn't get a clear answer on what had happened, who was responsible, or what was being done to correct this. I was then told, after getting rather upset with them, that they had started an investigation and that I would hear from them either by phone or email in the next week and that they would give me a different/better stove at the same price. I never heard from them. Finally, I had to go into the store and cancel the order. But the order is still on my credit card-- three months later. It is taking more calls and more holding on the phone to get it taken off. We finally ordered from sears, got a better deal, and it was here in three days flat. We had initially ordered all our appliances from them because of the 0% apr on their credit card, but after all the time spent, money wasted on eating out because we didn't have a stove, and overall headache of the entire thing we wished we'd just went ahead and gotten elsewhere from the beginning. It has been an utterly ridiculous situation and no one has even attempted to make it right. I would NEVER recommend them to ANYONE. It has been the absolute WORST experience I have ever had with any retailer.
jjakskip s
Wallingford, Connecticut
Didn't purchase the laptop but Best Buy didn't cancel contract with ATT
Updated by user May 11, 2012
FINALLY, on May 09, 2012 Best Buy Corporate worked with me and got me my cancellation fee waived and they credited my account for most of the money due me. Don\'t give up!! It took around 5 months.
Original review Apr 10, 2012
July or August of 2011 I was going to purchase a laptop and went to the ATT cell phone section of the store to start a wireless service (not exactly sure of the right terms). My check did not clear and I forgot my credit card so I didn't buy the laptop. I never check my cell phone bill because I am on a family plan and we just split the bill 3 ways and pay. One day I looked at my ATT account and saw that there was an additionaly cell number so I called ATT. They told me I have to have Best Buy cancel my contract. What contract? I never bought the laptop. I went to Best Buy and spoke to a person in the cell phone department. I got no where and left upset after the employee left me sitting there because I was getting loud. Then I got a phonecall from that person and told me I have to come back to cancel my contract! I was so angry at this point because I was told by B.Buy that I should have canceled my contract? Why on earth would I think I had a contract? Okay, then I contacted Best Buy Corporate and spoke to a very nice person who called the store in Manchester, Ct. where I did not purchase the laptop. She said to give ATT a call and see why they could not cancel. She also said that maybe B Buy could give me a refund of some sort. Then I called ATT again, and finally got a supervisor to call me. Again, not their problem. I called B Buy Corporate again and got a not so nice lady. I finally asked if you could have the person I initially spoke to give me a call back. That was 2 1/2 weeks ago (approx) and I am still waiting. To say the least I AM PISSED.
William H Fho
Olympia, Washington
Treating the way I would not treat a fellow human being by Best Buy.
I was treated badly and embarrassed in public today at Best Buy.. I purchased an assemble yourself media tower damaged in the box. Brought back the pieces for return The manager said since I am the one who damaged it he would not accept it. I called the 1 888 BESTBUY number and that woman called the store. The manager now says he will sell me one for half price since I am a premiere silver customer and have spent many thousands of dollars at the store over the last 2 years. Why does BB want to lose a longtime customer over an item that retails for less than 50 dollars? I will be going there in the morning to cancel my pre ordered items and never do business with any Best Buy store again. I don't care about the measly sum of money that I was denied for the return. It is the excruciating embarrassing ordeal I had to endure. I was loyal as one can be with Best Buy as my "go to" store they made me feel like worthless trash in front of a lot of people. As did the woman at 1 888 BESTBUY over the phone. Maybe if enough "valued" customers shop elsewhere they will notice a significant drop in sales and give us a way to address our issues without having to grovel to some teenager in charge of customer service.
7 comments
dissedme
Atlanta, Georgia
Dissed @ best buy
I'm very dissatisfied with waiting such a long wait @ pick up from an online order. This was even worse than the wait at Christmas time when there were actually customers in line. I was the only person picking up & there were only a few customers in the whole store. felt I was being ignored even as employees knew I was there waiting to be helped. only one employee already helping another customer in a nearby dept. seemed interested in helping me by trying to contact someone else to help me. He had noticed how long I had been waiting. He was the only employee that seemed to care & seemed to be the only one there in the area that was actually working like they should. It took 20 mins. before I was helped then 10 mins. to get the product I had ordered. It had to be located then the employee had to go to the back of the store & get it & bring it to the front of the store. I was ready to walk out & go to Walmart just from waiting for so long. they had one more minute left before I would leave & that was even before I was actually helped. I feel I should have left anyway. I could have gone to Walmart, chose the product I wanted, put it in my shopping cart, checked out, & left the store in less time it took @ bestbuy pickup right at the front door! I'm completely dissatisfied. This will affect future purchases.
Loss:
$330
13 comments
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Sounds like they're dealing fairly with you...what's your problem? :?
the terms and agreements you agreed to gauranteed you that you would get no more then you spent.Unless they made you purchase the warranty by force, you should have known
yeah, use some common sense. most stores offer to give your money back towards a new one.
maybe you should have used the money towards a cheaper microwave. how fancy of a microwave do you need anyway? a replacement plan lets you get what you paid back, not extra credit. learn some math.
like for example. you buy a $600 computer and a 2 year plan is let's say $150. that's 1/4 of the price but if your computer takes a ***, then you have that $600 credit. but the computer you bought is now back up to $650.
you have to pay the $50 difference. well what sounds better? paying $650 for a new computer or paying $50?
or maybe even consider it $200 if you include the cost of the replacement plan. it's not a scam, you just have to use common sense.
You have a scratch and dent coming not a new one.
You got a discount because the microwave was dented. You're not going to get a brand new replacement without paying the difference because that's not what you originally paid for. Use some common sense.