JOEL Kgz
map-marker Houston, Texas

BEST BUY/SAID WARRANTY ONLY COVERED PURCHASE PRICE NOT PURCHASE

Purchased a microwave last year from Best Buy on sale and dented for a reduced price & also purchased a replacement warranty...it died and after three attempts by Geek Squad under the manufactures warranty, they said to return and get replaced...the store manager refused to replace my 9 month old microwave unless I paid the $130 difference between what I paid for it originally and what the microwave costs now...I asked him about the extended warranty that goes into effect after the first year manufactures warranty expires and he said the Best Buy warranty does not replace the product only covers the amount paid...I asked for his supervisor and he told me to call 1-800-BESTBUY...I am truly pissed!!!
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Loss:
$289
5 comments
Guest

Sounds like they're dealing fairly with you...what's your problem? :?

Guest

the terms and agreements you agreed to gauranteed you that you would get no more then you spent.Unless they made you purchase the warranty by force, you should have known

Patrick Nkk

yeah, use some common sense. most stores offer to give your money back towards a new one.

maybe you should have used the money towards a cheaper microwave. how fancy of a microwave do you need anyway? a replacement plan lets you get what you paid back, not extra credit. learn some math.

like for example. you buy a $600 computer and a 2 year plan is let's say $150. that's 1/4 of the price but if your computer takes a ***, then you have that $600 credit. but the computer you bought is now back up to $650.

you have to pay the $50 difference. well what sounds better? paying $650 for a new computer or paying $50?

or maybe even consider it $200 if you include the cost of the replacement plan. it's not a scam, you just have to use common sense.

Guest

You have a scratch and dent coming not a new one.

Guest

You got a discount because the microwave was dented. You're not going to get a brand new replacement without paying the difference because that's not what you originally paid for. Use some common sense.

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Julia B Peq
map-marker Bridgetown, Saint Michael

They robbed me out of my money

I am from abroad and purchased over $1200 in items from BEST BUY - DOLPHIN MALL, MIAMI February 24, 2012 - An iphone 4, camera, kindle fire and accessories. The sales lady who helped led me said that after the first purchase from at&t that the phone would be usable anywhere. I returned to the store on April 15, 2012 and ask that they unlock the phone; they said they could not and sent me to a kiosk in front of the store and the guy there said the same thing that everyone else told me; it cannot be unlocked. I asked for the manager who was no help at all. He said the time had expired - 30 days and there was nothing he could do. I WANT MY MONEY BACK.
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6 comments
Patrick Nkk

um.. okay then Unhappy2. I'm not sure what you're talking about but okay then.

Guest

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

azzole! :grin

Guest

Thanks 'IHateStupidCustomers'. Hope you will never be one.

Patrick Nkk

iPhone's are dumb, just like you.

Guest

stop being blindly lead by people. do some actual research before you buy things.

Guest

Too bad

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Anonymous
map-marker Claremont, New Hampshire

Best Buy Sony LED HDTV

On March 4 2012 my wife and I went to our local Best Buy in West Lebanon NH to look for a Sony 40" LED HDTV we had found on their website. After looking through the store, we approached a store clerk and inquired about the TV. He took us over to a computer and had us show him the model we were talking about. He said that was an extroadinary good deal but that it was currently not available, but we could pre order the TV. He also said we could do this from our home if we desired. We made the decision to order it from home. As we were leaving he said when his work day was over he planned to order it himself as when it became available in stores the price would probably be higher. We were very excited and ordered the TV that day. We made payment through our Paypal account and received an Order Receipt via e-mail. We then received 3 more subsequent e-mails, 1 to let us know there was a back order delay, one stating when it would be shipped and then an order shipping confirmation with tracking number. We received the television and of course unpacked and set it up. About a week later we received an email stating that we would be receiving a new order receipt as the old receipt incorrectly stated that it was an LED TV enough though we had really ordered an LCD. Wrong, or so we thought. We immediately went to find the box and sure enough, It says LCD on the box. I know we are kinda at fault for not noticing when we opened it that it said LCD but in the excitement we just did not notice. I am a stickler about saving all e-mails, so I went to my computer to check. Every e-mail and order confirmation list it as an LED which is what I wanted. I then called the toll free number and the rep who answered the phone stated that yes, our correspondence did say LED but if we wished to exchange the TV it would cost us an additional $400. What the heck? We ordered this television in good faith, expecting exactly what we had ordered. They told us we had 3 weeks to make up our mind and let them know our decision. It is not our fault they listed the product wrong, We have some fault in the fact that we did not notice when we unwrapped the set, but that does not excuse this behavior. I frankly do not believe I will get any satisfaction with this issue. I can assure you this will be my last purchase from Best Buy. I have informed my friends and family and none of them were suprised, we have all apparantly had bad dealings with this company. Buyer, beware. Don't always believe what you see on a website.
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Loss:
$499
3 comments
Guest

Sit back. Best Buy is running its own campaign to run itself out of business.

Guest

These are so many bad complaints against Best Buy - maybe we should start a campaign against them and run them out of business.

Guest

I'm the general manager for Abc Warehouse and my email is bd15253@***.com if you ever need anything go to our web site pick what you would like to purchase and I will ship you the right product the first time

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Anonymous
map-marker Los Angeles, California

Poor customer service

Walked in to Bestbuy to pickup my internet order. Guy in yellow polo directs me to counter. Another guy in yellow polo is looking at a computer monitor as I walk up. He stares at the monitor and doesn't say anything to me for a full minute. Finally he says I'll be with you in minute and walks away. I stand there for a few minutes and look over to see him talking and laughing with the other guy with the yellow polo and takes his place at the door. Finally a guy with a blue polo comes over and takes care of my purchase and does so courteously and with a lot of enthusiasm. I guess either yellow polo means too important to wait on customers or too dumb to wait on customers and can only greet you as you come in or check your bag as you leave.
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3 comments
blwilli

Cashier or not, the employee in the yellow polo should have either referred the customer to someone who can help, or paged someone who can help. There was a time where proper customer service meant that if you didn't know the answer, then the correct response would be: "I'm sorry sir/ma'am, I don't know, but let me find someone who does."

Guest

I'm guessing this story is made up, like a lot of the stories on the site. Or the poster is just too *** to realize that not everyone is a cashier in a retail store.

Guest

Well he should have gone to get you help to begin with. However

Yellow Polo - Loss Prevention

Blue Polo - Sales/Customer Service

Geek Squad - Geek Squad

The guy in the yellow polo couldnt have helped you even if he wanted to. We each have out own defined roles and we are not allowed to go past them.

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Anonymous
map-marker Reston, Virginia

Best Buy extended warranity

I bought a LG dishwasher,stainless steal tub,I bought a five year warranity,they said if they had to come out and repair it 3 times,they would replace my dishwasher with a new exact model.Well after the 5th time,I ask about their replacement promise,well they said it had to be for 3 different things ! The transmission went out twice !! The dishwasher did not get much use,because I'm a 70 year old widow.One repairman even told me they sold me a lemon.I will never buy from Best Buy again.Don't be fooled.
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4 comments
Guest

The lady is correct, she deserves a replacement. It doesn't matter if it's the same repair or not.

The only reason I can think of not honoring it would be if they came out on the same repair ticket more than once.

In any event, contact Best Buy Customer care at 1-88*-***-****. Make sure they understand you DON'T want to be flipped over to the service line, but speak to someone in CUSTOMER CARE about this issue.

Guest

READ YOUR TERMS AND CONDITIONS!!!! Cant stress how ***!ng *** you sound and obviously its a lemon NOW!!!!

Patrick Nkk

well.. at leas they fixed it.

Guest

I could be wrong, but I'm pretty sure their lemon policy is three repairs for the same thing.

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kyosawt T
map-marker Simpsonville, South Carolina

Geek squade can't fix it

I had bought a laptop from best buy and got the 99.00 warranty that would fix thee computers and i had one that needed fix so I brought it in to be fixed and the geek squad said they could not fix it because they said it was the motherboard, I took it to a person that worked on computers and within a hour and 40.00 he had it fixed. (not the motherboard) wrote best buy and explained what happened and all i got was apology. And i am out 99.00 plus 40.00 dollars. the greek squard is a joke. Wayne
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Loss:
$139
5 comments
Guest

No offense, but spelling and grammar are your friends. Learn to use them well. Especially when making a complaint about a multi-billion dollar company.

Guest

operating system restores is what the person did and that was all he did and charged me 40.00 to do that and add a new spy ware. bust buy could any apologize for there screw up.I could what they did and save me 99.00.

Guest

operating system restores is what the person did and that was all he did and charged me 40.00 to do that and add a new spy ware. bust buy could any apologize for there screw up.I could what they did and save me 99.00.

Dave Uag

Guess you should have read what it covered instead of assuming.

Guest

Well Tech Support is the ($99) service you purchased from best buy. That entitles you to free diagnostics, virus removal, operating system restores, software installs and hardware installs unlimited amount of times for a whole year.

Now, I realize its not the motherboard but if it was tech support does not cover that being fixed. What this geek squad should have done is check it in and run diagnostics on it.

unfortunately some precincts have terrible customer service and make all precincts look bad as a result. This might not appease you but all customers are taken care of at mine and I apologize for the actions of you local Geek Squad.

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fullcathouse
map-marker Waterloo, Ontario

Best buy products

I bought a SONY laptop, for $1200 + tax + $ 96 tech support + antivurus, and guess what??? My 5 month old computer, has a virus. The geek squad manager, at BEST BUY here in Puerto Rico, said I had to wait 2 weeks, because he has other customer, or pay for the service myself, so I could shorten the wait. What??? If BEST BUY is understaffed, that is not my problem. What I expect, after I pay that much money, is 5 star service.I purchases a lemon computer in their stock, and *** service to go along. Please stay away from BEST BUY, dealing with these people is a nighmare.
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Loss:
$1175
8 comments
Alan C Xap

2 weeks is horrendous service for software-related issues. Then again, there is plenty of FREE anti-virus, anti-malware programs available through cnet. memo to geek squad employee: "3 or 4" days to remove a virus is incompetence; good anti-malware software utiiized in safe mode will do the trick; otherwise procedures on deleting specific registry code is also widely available.

Patrick Nkk

this Michelle woman reallyyyy needs to lay off of the crack.

Patrick Nkk

anyone else notice this crackhead, Michelle?

Guest

Depending on the Virus your computer got , it can take 3 or 4 days to properly remove it. Just because you have a virus does in no way mean you have a lemon computer, and no anti-virus program is bullet proof.

You still have to practice safe surfing habits and use good judgement.

But let me say this clients who come to my Geek Squad counter and act like a total ***, get moved to the bottom of my repair list. Geek Squad agents are people to.

Patrick Nkk

why did Michelle feel the need to post in 3 different comments? anyway, I think the original poster got a virus from downloading dirty videos! ***!

Guest

It's not a lemon computer, it's a retarded user. Take an basic internet course and learn how to use the internet.

"BEST BUY is understaffed, that is not my problem."

Wrong again, I think it's very much your problem because you have to wait for your computer. You're precisely the type of customers stores don't mind losing. Do the world a favor and stay home.

Guest

Well I have about a 10 day wait at my store but its your fault your computer got infected with a virus. Not mine.

Guest
reply icon Replying to comment of Guest-468087

Instead of bad mouthing the customer, it would make more sense to explain to the customer why it happened. This complaint would not have been made had there been an effort to educate the customer.

People generally do not understand how they get infected. They assume that having protection means it gets everything. The customer is not an unfortunate inconvenience.

They are the reason you have a job. Be respectful!

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Vincent S Kod
map-marker Washington, District Of Columbia

Bait and Switch 42' LED LG LCD by Managers'

On 2/18/12 I purchased an open box 42' LED LG LCD for the Woodmoore Towne Center Best Buy. On this day i was looking to for a Superbowl return and came across this tv. I was not on display so I was unable to test it before purchase but I figured it would be good since they have a 30 day return policy. All was fine was the purchase until I was leaving out the the store I had been in the store for maybe a 30 mins looking around after to had purchased the TV (it was with me in the cart). As you know BB policy requires you to present your recipt on exit. While doing so the TV was taken from the cart by the Entertainment Mgr. and and presented me with a different TV. To my surprise I asked why he swapped my TV for another OPEN BOX TV (the same one as I purchased) because he said someone had purchased the TV I had been walking around with a few hours earlier. That made no since to me cause if that was the case why wasn't it removed from the floor and why did the saleperson sell me the TV. A big arguement was created and the GM Prasad got involved. He snatched the recipt from my had and told me that I dont need your money we will just return you your money after we sold you a TV and now we are going to exchange it from another. The whole dilema lasted another 30 mins with cops having to be called to provide order to the store since this whole problem was front and center at the main exit and entrance. The OPS Mgr. had to resolve the problem by checking that the TV they swapped to give was in working condition. Which it was thankfully. After all of this I will never shop with Best Buy again. Their service is unprofessional and I hope they become another Big Box Store that falls to ECom businesses. I would hope that no one would have to go through what I had to for a purchase at BB.
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4 comments
Guest

What motivation would the poster have for making up a story like this? You and Simon have become so bitter from working retail customer service that you hate the customer in any situation.

As if that's a type of person, as if you yourself are not a customer at times. A lot of people treat customer service badly, I get that. However, this company has a ton of complaints against it and clearly has unethical practices as well as bad service.

Why defend a company that abuses people like that? If you are really just company shills then you're doing a poor job of trying to show the company in a better light.

Patrick Nkk

I don't know, this story sounds made up or exaggerated.

Guest

It looks as if Best Buy has got a lot of complaints. This sure makes me think twice before buying anything from Best Buy!

Guest

After that episode, I'm sure you won't be missed. Please stay far away from any and all retail stores.

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Anonymous
map-marker Lakewood, Colorado

Rewards card a scam

They 'applied' for a Best Buy credit card for me but failed to tell me they simply signed me up for a new Master Card. This has given me nothing but grief. Please don't let them talk you into doing the same thing. You'll never believe all the red tape problems you will encounter. I will not shop at Best Buy any longer as I believe they'll do anything to get more of our money. They are a company without integrity. You are warned now so you have no excuse if you get scammed by this company as I was.
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4 comments
Guest

Umm I have to agree with EVERYONE here. When you sign up for a credit card you usually know!

Best buy credit card is through MasterCard!!! What were you expecting? I'm sorry but if you're that *** its your fault, not Best Buys!

You wanted a credit card, so what's the problem? You can use it anywhere, not just Best Buy and I bet one day you will be happy you have it!

Guest

You signed your name stating you understood what you were applying for? Amazing. :roll

Patrick Nkk

so you're telling me that you thought Best Buy had a credit card business too? if you haven't noticed, store credit cards typically go through a company like Visa or Mastercard.

I mean it's still a credit card. I just don't understand why you didn't bother getting any extra information or read any information at the store first.

Guest

So that whole application that you filled out and signed that specifically states you are signing up for a credit card wasn't enough warning for you?

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Anonymous
map-marker Mount Laurel, New Jersey

Best Buy--Lancaster, PA

I'm a previous customer of Best Buy. I bought my laptop there in December 2010. I had to return in December 2011 (with my warranty) to get work done when it crashed. In May 2012, I went to Best Buy to buy Microsoft Office and have it loaded onto my computer. I also bought a printer--it was on sale!! But when I asked for help I was told I'd be charged $30 an hour!!! I went to Office Max and got the same service for LESS MONEY and better customer service!!! SHOP OFFICE MAX--BEST BUY SUCKS!
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1 comment
Patrick Nkk

WOW you're a ***. you bought a laptop and you think that Best Buy is supposed to do anything extra that you want for free??

I guess you also think that when you buy a car, the dealer will fix it for free, install a free speaker system when you want it and give you a car wash every week. unless Best Buy advertised some kind of free service along with the laptop, then you have to pay extra. sorry loser. I'd love to buy a new heavy flat screen TV from Best Buy, have them drive it home for me and set it up for free.

but sorry, you don't get everything free. oh and what's next?

you're gonna go grocery shopping and expect the people in the meat dept. to cook your meat for you?

Tarus Eft
map-marker Washington, District Of Columbia

Best Buy

I had Geek Squad install a tv. After buying all the things from best buy the tv would not work. Best Buy store or corp office did nothing about it. They care less about anyone. They were rude and didn't care. I just lost 600 dollars because they won't do anything about it. Best Buy wants me to pay additional money to have a new one put up. I will never ever shop at best buy. I should have read reviews about this horrible company before I spent thousands of dollars. The Corp office wouldn't ever take my complaint
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Loss:
$600
1 comment
Patrick Nkk

I have a feeling you left out the part where you wanted them to replace it after it stopped working a year later.

Poiuytrewq
map-marker Tyler, Texas

Bestbuy.com is a joke! Worst service I've ever experienced!

I ordered a stove/range Dec 8. Delivery was set for Dec 30th which was much longer than other places, but I let it slide, figuring they'd been backed up due to the holidays. On the date it was supposed to arrive it did not come. I had taken off work for the two hour time slot when it was supposed to arrive. I called the service number and was issued a sarcastic apology and the delivery date was rescheduled. This happened FOUR more times over the next month and a half. Four more times of apologizes via phone after long wait times and being put on hold and transferred all around. One time I spent over 90 minutes on the phone looking for answers. Keep in mind I would call each time the day before the scheduled delivery date (and spend more time on hold and being transferred) and was assured each and every time that the delivery was coming. It was rescheduled a total of 5 times! The last time I called I was finally told that they did not have the stove I had ordered. They had never had it. So why was it listed online, why was I able to order it, and why had no one over the course of the past two and a half months told me that???? I still couldn't get a clear answer on what had happened, who was responsible, or what was being done to correct this. I was then told, after getting rather upset with them, that they had started an investigation and that I would hear from them either by phone or email in the next week and that they would give me a different/better stove at the same price. I never heard from them. Finally, I had to go into the store and cancel the order. But the order is still on my credit card-- three months later. It is taking more calls and more holding on the phone to get it taken off. We finally ordered from sears, got a better deal, and it was here in three days flat. We had initially ordered all our appliances from them because of the 0% apr on their credit card, but after all the time spent, money wasted on eating out because we didn't have a stove, and overall headache of the entire thing we wished we'd just went ahead and gotten elsewhere from the beginning. It has been an utterly ridiculous situation and no one has even attempted to make it right. I would NEVER recommend them to ANYONE. It has been the absolute WORST experience I have ever had with any retailer.
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jjakskip s
map-marker Wallingford, Connecticut

Didn't purchase the laptop but Best Buy didn't cancel contract with ATT

Updated by user May 11, 2012

FINALLY, on May 09, 2012 Best Buy Corporate worked with me and got me my cancellation fee waived and they credited my account for most of the money due me. Don\'t give up!! It took around 5 months.

Original review Apr 10, 2012
July or August of 2011 I was going to purchase a laptop and went to the ATT cell phone section of the store to start a wireless service (not exactly sure of the right terms). My check did not clear and I forgot my credit card so I didn't buy the laptop. I never check my cell phone bill because I am on a family plan and we just split the bill 3 ways and pay. One day I looked at my ATT account and saw that there was an additionaly cell number so I called ATT. They told me I have to have Best Buy cancel my contract. What contract? I never bought the laptop. I went to Best Buy and spoke to a person in the cell phone department. I got no where and left upset after the employee left me sitting there because I was getting loud. Then I got a phonecall from that person and told me I have to come back to cancel my contract! I was so angry at this point because I was told by B.Buy that I should have canceled my contract? Why on earth would I think I had a contract? Okay, then I contacted Best Buy Corporate and spoke to a very nice person who called the store in Manchester, Ct. where I did not purchase the laptop. She said to give ATT a call and see why they could not cancel. She also said that maybe B Buy could give me a refund of some sort. Then I called ATT again, and finally got a supervisor to call me. Again, not their problem. I called B Buy Corporate again and got a not so nice lady. I finally asked if you could have the person I initially spoke to give me a call back. That was 2 1/2 weeks ago (approx) and I am still waiting. To say the least I AM PISSED.
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William H Fho
map-marker Olympia, Washington

Treating the way I would not treat a fellow human being by Best Buy.

I was treated badly and embarrassed in public today at Best Buy.. I purchased an assemble yourself media tower damaged in the box. Brought back the pieces for return The manager said since I am the one who damaged it he would not accept it. I called the 1 888 BESTBUY number and that woman called the store. The manager now says he will sell me one for half price since I am a premiere silver customer and have spent many thousands of dollars at the store over the last 2 years. Why does BB want to lose a longtime customer over an item that retails for less than 50 dollars? I will be going there in the morning to cancel my pre ordered items and never do business with any Best Buy store again. I don't care about the measly sum of money that I was denied for the return. It is the excruciating embarrassing ordeal I had to endure. I was loyal as one can be with Best Buy as my "go to" store they made me feel like worthless trash in front of a lot of people. As did the woman at 1 888 BESTBUY over the phone. Maybe if enough "valued" customers shop elsewhere they will notice a significant drop in sales and give us a way to address our issues without having to grovel to some teenager in charge of customer service.
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7 comments
William H Fho

What really needs to be expressed here is- That was an isolated incident with one smug punk manager.

The rest of the staff at that Best Buy store goes out of there way to be helpfull and honestly tries to be as informative as they can.

William H Fho

You guys are like a fungal infection attached to every single Best Buy complaint on this website.

For the record I have worked for minimum wage plenty of times. I did not use my salary as an excuse to do a *** job.

If you would spend less time trying to spell cute little words with numbers you would know all that garbage is manufactured in China.

Guest

omg you spent thousands of dollars and are crying about 50 bucks.how do you think you made the employee feel having to deal with your cheap *** in front of other people. think about the poor *** that has to listen to your *** *** problems while getting underpaid to do it and yelled at by managers for not getting you away from the counter fast enough. its not all about you.

Guest

Best Buy's customer service has gone down hill. They have untrained customer service reps that usually don't have any personality whatsoever.

.. guess they don't realize WE EMPLOYEE THEM

Guest

Did you not see the full size sheet of paper in the instructions that has a big STOP sign and says "if you are missing parts or have damaged parts call this #". All you do is call the # and the manufacturer sends you what you need.

Wait.... You shop at BB so you most likely cannot read, my bad!

Guest

@ Simon "damaged in the box"

Guest

I don't blame Best Buy one bit for refusing to take a loss on an item you broke. Take better care of your things.

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dissedme
map-marker Atlanta, Georgia

Dissed @ best buy

I'm very dissatisfied with waiting such a long wait @ pick up from an online order. This was even worse than the wait at Christmas time when there were actually customers in line. I was the only person picking up & there were only a few customers in the whole store. felt I was being ignored even as employees knew I was there waiting to be helped. only one employee already helping another customer in a nearby dept. seemed interested in helping me by trying to contact someone else to help me. He had noticed how long I had been waiting. He was the only employee that seemed to care & seemed to be the only one there in the area that was actually working like they should. It took 20 mins. before I was helped then 10 mins. to get the product I had ordered. It had to be located then the employee had to go to the back of the store & get it & bring it to the front of the store. I was ready to walk out & go to Walmart just from waiting for so long. they had one more minute left before I would leave & that was even before I was actually helped. I feel I should have left anyway. I could have gone to Walmart, chose the product I wanted, put it in my shopping cart, checked out, & left the store in less time it took @ bestbuy pickup right at the front door! I'm completely dissatisfied. This will affect future purchases.
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Loss:
$330
13 comments
Guest

We get it already: you're a huge piece of ***. You say you're a manager for a place like Best Buy, so I guess it's a good fit.

Patrick Nkk

I do love men. how did you know this?

I love drugs too, are you gonna criticize me for that next? screw all of you, I'm going to go cry to my boyfriend.

Patrick Nkk

dissedme loves men.

Guest

this whole post was fake

Guest

you must be up for wiping it f atbruce

Guest

Your childish behavior probably gave the employees a good story to tell in the break room. The good old "I'm going to Wal-Mart if you don't wipe my *** song and dance. Good luck finding someone to wipe your *** at Wally World.

Patrick Nkk

hello dissedme

Guest

shut up youself *** hater

Patrick Nkk

shut up disssedme

Guest

Don Juan Douch

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