Best Buy
Reviews and Complaints
BestBuy lies netflix giftcard useless
- Nearby
- Convenient location
- I didnt i dont
- Them stealing my hard earned money or wasteing my time and gas
- Wasteing my time
- Rude store guys
Best Buy - Telephone Review from Atlanta, Georgia
Been a month and still not resolved
- Entire experience
Preferred solution: Price reduction
No Customer Service
- Customer service
Preferred solution: Let the company propose a solution
Horrible customer service/lying drivers
- Customer service
- Management refusal to take call
Failure to deliver or refund
- Convenient location
- Hours spent on phone
- Long wait
- Untrained employees
Preferred solution: Refund for first purchase expedited and system updated correctly
BAD Service , Bad Television , Bad Geek Squad
Preferred solution: Full refund
Worst customer service I've ever had from a large company
- Help desk
- Horrible customer service
- Run around
Best Buy --worst sell
- Convenient location
- Bad customer service
Preferred solution: Let the company propose a solution
Best Buy - Samsung Tv Review from Maywood, Illinois
My 80 year old Mother-in-law bought a new TV from Best Buy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she could bring it back for an exchange within 15 days.
When we set it up for her a week later found out that the screen was broken. Brought it back and they won't exchange it or give her her money back claiming she broke it because she didn't bring it back within 48 hours. Felt that Customer service was rude and condensending towards my Mother-in-law. Worse return policy ever!
Never, ever, ever buy ANYTHING from Best Buy. They have just lost a frequent customer.
BUYER BEWARE - RETURNS!
- Defective computer
- Geek squad treatment
- Return monitoring
BEST BUY Should be renamed Worst Buy
- It was very easy to make my purchase on the website for pickup
- Receipt from pickup
Preferred solution: Full refund
Bait&Switch
I went to Best Buy to purchase a TV.I was looking for a 50 inch,but salseman told me he had a great deal on a Lg 55fl6100,the price was $679,and he would through in a speaker system for free.I took the deal,but realized when I got home that he had given me a Lg 555700 instead.After waiting 20 minutes to get someone on the phone,they told me to come back and exchange it.When I returned the salseman said they were out of the 6100 model but the 5700 was the same item,just a newer model.When I returned home I called Lg to confirm what the salseman told me but they told me the 6100 was not the same,but had a better processor,when I confronted the salseman he said he would take $50 off the bill.I had thought that Best Buy was a reputable company,but now realize dealing with them is like buying from a street vendor.When I called corporate they acted as if they had no control on what the store does,they are free to *** customers,so don't depend on corporate to resolve any problems they just refer you back to the store.
- Deceptive advertising
- Salseman
Preferred solution: Price reduction
Don't Buy Appliances at Best Buy
Best Buy - Installation Review from Davisburg, Michigan
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Installation of a new hard drive, SSD or not is rather a simple procedure. Open up the machine, clean and dust it(good opportunity to do so)and then disconnect the old and put in the new.
It's really just unplugging the old and plugging in the new as the cable(s) should be the same. No reason to pay someone to do something as simple as this.
i agree installing and ssd is quite simple on most pc's but not with a dell ! dell has made it very difficult to install..
possibly the piece of *** dell i just bought and shortly sent back!
was defective and thats y i asked the geek to install one that they had on sale.the dell pc was nothing but a problem right from the time i got it.mos later when they refunded the purchase minus 170.00$ not only did i get screwed by best buy but by dell too! put that in your pipe and smoke it!