Best Buy Reviews and Complaints
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I PURCAHSED A LAPTOP FOR MY SON FOR CHRISTMS AND THE WIFI CARD WAS NO GOOD TOOK THE LAPTOP BACK SAID IT WOULD TAKE 2-4 WEEKS TO REPAIR. I PURCHASED THE PROTECTION PLAN,WHICH IS A JOKE YOU GET NOTHING FOR THE MONEY YOU SPEND.I WOULD TELL ANYONE TO PURCHASE A THING FROM THEM UNLESS THEY HAVE MONEY TO WASTE. I HAD TO SPEND $80 MORE DOLLARS FOR ANOTHER BRAND AND TYPE OF COMPUTER. THEY HAVE A VERY BAD ATTITUDE TOWARDS THEIR CUSTOMERS. THE WHOLE COMPANY NEEDS LESSONS ON CUSTOMER SERVICE. NEVER AND I MEAN NEVER BUY FROM BEST BUY!!!
Best Buy and Best Buy.com
I purchased a tv on Best Buy.com for there online sale price. The process involves you locating a store near you with this item in inventory. I browsed and found the LCD Tv that I wanted and made the purchase online. During the purchase you are instructed that you will receive and email when the item is ready for pick up at your locate store. Two hours later I recieve an email saying that it is being pulled from stock and will be ready in 45 mins. I arrive at the store to find that they are out of the particular item. I ask if I can receive store credit to purchase another tv...um no. I have to call the 800 number and cancel my order, which I do. They tell me the funds will be transfered back....um bank says no. The bank wont release my money and Best Buy wont allow a repurchase using those funds. Per BB@T and Best Buy the purchase will be denied and the funds will be returned in 3 to 5 business days. SO the money i used to make the purchase is hanging out in money fairy land. I will never shop at Best Buy again. I asked if they could reestablish the purchase and I could wait on the original TV or some type of store credit....no again.
Buy CD online, problem, just bring it to the store: Bologna | Best Buy review from Lakewood, Colorado
My kid brother sent me a John Pinette comedy CD for Xmas. He meant to send the live DVD performance. No problem he stated, just go to the store, exchange it or they can order it at the store, you pay the difference. The inside instructions in the CD packing envelope said the same thing. I went to the brick and mortar store on Colorado Bld South, Denver. A clerk looked it up and said the CD can't be returned as they have no sku number in their system (the stores) but she agreed it exists, and looked online and there it was. She pointed out that the online sku is too long to use in the store system. I agreed there seem to be a problem with their systems agreeing with each other but that I was the customer and just want BB to live up to what they told my brother on the phone and what they put in writing, which I showed her. Please give me a credit which I can use online to order the DVD I want. No can do the clerk says. We call over the ops manager Tara (we don't give last names she says) who says the same thing. At this point, I'm out something valuable to me. My time. I also spend a gallon of gas roundrip so I'm out money. I go home. I go online to check the return policy. I can reurn the CD, pay postage and th value may be returned to my kid brother. Then we can get the DVD. The other option is just keep the CD, listen but not see the show brother wanted me to see. I am thinking that's reallt what BB wants as a resolution anyway. But what BB will get that's "extra" is I will never, I mean never, do business with BB again. There are too many decent stores with honest return policies that they state, and then follow. I will also share the story with my firends and employees. I mean who today has the time for BS at BB?
Brandon the General Manager treated me unfairly | Best Buy review from San Antonio, Texas
I was sifting and excusing my way through an aisle when a woman asked me to excuse myself. I did so. And then she said that I shoved her. I said, "did I shove you with my hands or did I bump into you?" Her husband interjected "Move along. Don't talk to my wife!" Then I said "It's a free country I'm a citizen here, I'm looking to buy. I'll stay here as long as I want." He said "Get the *** out of here." And told a representative to remove me from the store. An assistant told me he could help me get a core-i7. He was fair. Then the General Manager at the Rim Best Buy, named Brandon interjected and asked how he could help. I overheard the man from earlier saying "they should get him the *** out of here." I yelled back at him, "Why don't you get out? You're an old man. Are you really trying to intimidate me?" Brandon decided to kick me out the store. I asked him why he wasn't treating me fairly and did not kick out the man who cursed. Justice
Best Buy Manager
The price match is a lie | Best Buy review from Miami Beach, Florida
Came to purchase a vacuum cleaner to best buy in Hialeah, I've checked the barcode with my iPhone and found two places have it for $299.99 (best buy is selling it for $499.99) Cashier called the manager (Jose) and Jose told me that Best Buy only match prices from well known Co. like Lowes. Brandsmart, etc. I'm extremely disappointed and best buy has lost all their credibility to me. The manager turned his back to me not allowing me to show him any back up. The manager was rude and best buy advertisement is a lie!!!
Geek Squad loses my hard drive data | Best Buy review from New York, New York
On July 24, 2011 I brought my Best Buy purchased Compaq Desktop because of hard drive problems to the Geek Squad. I was told that the hard drive was bad and that I needed a new one. I requested that all my files be saved. I left the computer for one day while Geek Squad copied my files. When I arrived to pick up my data I was told that they could get me a new hard drive because the computer was still under warranty. I agreed. Three months later my new hard drive came in and I asked to have my files transferred to the new drive. Unfortunately the person who had attended me was not there and the files were "LOST". I was told that there would be no charge and that they were sorry, but there was nothing they could do for me. I was really upset because of the files & programs that I had. Taking the company to court would cost me more than it was worth and I asked HQ for a remedy. No one listened to me except for a superisor at Customer Service, Aaron Gauss. He was able to obtained for me an "I'm sorry" & a $100 Best Buy gift card.
Best buy gift return policy sucks
Stood in line 45 minutes today to return a gift. Gift was purchased on Halloween and I had a gift receipt. Was told that the item was purchased too long ago to get even a store credit. Only 30 days on a gift? This thing is a case! Not a piece of electronics or some sort of media with a short shelf life. I would love to say I'll never shop there again, but since they've run almost every other merchant of their kind out of town, I will probably be back. (but not without exhausting every other source of merchandise I can find.) I also tried calling to cancel my reward zone card, and they hung up on me. Whatever happened to customer service. I've been mugged by friendlier people than these.
Bestbuy charge me but give me useless iTunes card | Best Buy review from Yorba Linda, California
I bought one 25$ and 3 $15 iTunes card on dec 16,2011. I picked them up on bestbuy store on 3100 w frye rd, chandler az85226-5007 The smooth action end here. My daughter gave one $15 iTunes card as Christmas gift to her friend. She got $25itune card as Christmas card. But When she tried to use it, apple said that the $25 card was not activated. I took the rest 3 cards and pick slip from bestbuy to store. The rudest resp I ever meet Said that I didn't purchase the cards, cause she can only find the $25 card receipt. I showed her the emails, she said she doesn't care about my emails at all. I got angry for her attitude for treating customer, she refuse to help me right away till a Store manager come, but he only gave me the non- activated $25 iTunes which doesn't work For exchange and let me call bestbuy.com for rest. It's the most rediculous thing in the world. I paid 4 cards and the gave me 4 Cards with all the print out when pickup, but they didn't activate the card Then later claim that I didn't pay for the card without any refund. Bestbuy is trying to rob my money, the worst purchasing experience I have ever meet in States. I will never buy anything from bestbuy anymore. They are not only missing the good customer service but also missing the knowledgable personal to fill your needs
Best Buy will take cash but wont give it!
I purchased a 40" Samsung TV for my wife for Christmas from Best buy in Danbury CT a week before Christmas and paid over a thousand dollars cash. I dont have a credit card. My wife lost her job that very same day. I brought the unopened box back to best buy so I could get the extra cash to buy my children's Christmas presents. Best Buy refused to give me my cash back but said they could send me a check but I wouldn't receive it till after Christmas. I had to leave the store with no TV and no money. That was my reward for being responsible and paying cash..I guess when I get my check I will have to pay a check cashing company a percentage because I dont have a bank account.. Thanks to Best Buy we had a terrible Christmas....
Store pickup hiram ga. store gave the wrong ipod upon pickup. | Best Buy review from Washington, District Of Columbia
wrong ipod touch. order white got black. was sons christmas present. he wanted white. wife did not notice. and i didnot look (my bad).bestbuy is having a bad season for customer service. will take a hard toll. with consumers and stock holders this year.but we can not let it fall. we already lost a major player in eletronics.(circuit city) and it took a big hurt in the u.s economy. alot of people lost there jobs. if you take a good look at the big picture. all employees from the person that pull the product for pickups to the c.e.o. must take stock in your job. so you can keep it.
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