On January 6th at 9:45am I ordered a canon remote control for my camera to be picked up at the Ahwatukee, AZ Best Buy. I completed and paid for my order on line. At 11:15 I showed up at Best Buy in the customer service location. The person told me that they...
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Anonymous
#404954

Went through the same thing in md, never going back to best buy!

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#287162 Review #287162 is a subjective opinion of poster.

Worst Buy! | Best Buy review from Chicago, Illinois

Yesterday, I went into the Best Buy Mobile store at the Fashion Square Mall in Charlottesville, Va. Asked a simple question, "Do you have any IPhone 4s for Verizon service in stock" was told "why an IPhone" I said because I want an iPhone. Again was asked "why an iPhone" I said because I like the iPhone and that's what I want. The store clerk, or ***, said that there are so many other phones that are way better than the iPhone. He went on and on why my decision to get an iPhone sucks. I will never set foot in that store again, and his attitude sucks!!! There are phones that are probably better than the iPhone, but I am the Customer, and if I want an iPhone, I should be able to purchase an iPhone. I also noticed that the store doesn't get much Customers in, I wonder why. The rate that they going *** off Customers, the store should be closing soon! Won't be missed! WORST BUY!!!
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#287114 Review #287114 is a subjective opinion of poster.
Loss
$600
I would like to start off saying I have worked for this company for 3 years; in my early college years. When I first started working at BestBuy I was in Geek-Squad, (the real geek-squad) where you actually needed certifications to work. there was no MRI, or Customizer...
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7 comments
Anonymous
#979518

They always make me have to send it off to some place. when they could have done it there!

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#286926 Review #286926 is a subjective opinion of poster.
Loss
$1000

Worst buy instead of Best buy

I had ordered a SD drive from Bestbuy.com. I went and returned in store. That day their website was down for some reason. Hence they gave me a Downtime form and took back the item. They promised that the credit back to my card will be processed next day. But it never happened. I have called them 10 times and gone to store twice but all in vain. My order number is BBY01-429720003528. I even have the downtime form but do not know how to attach to this forum. The Customer service is pathetic, whenever i call them they say they will call back. But it has never happened.
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#286846 Review #286846 is a subjective opinion of poster.

BEST BUY?

They should be called BAD BUY, and WORST SERVICE! I spent over $5,000 for a TV and related equipment, including installation. The "Geek" shows up to install and says he has no speaker wire in his truck....he came back later that day with the wire, hooked up my TV set, etc....but there were a few problems. He proceeds to sell me a universal remote ....programs it.....but has some problems with it. Accepts my credit card payment and tells me to call if I have problems with anything. Later that evening I could not get the remote to work correctly and since it was after 9:00 PM I decided to call him this morning . When he answered he said he could not just come to my house without being dispatched. When I asked him how to arrange that he suggested I call the store....which I did, and got a royal run-around. I was placed on HOLD several times.....only to have my call disconnected FOUR times! In all I was on the phone for 36 minutes...finally got the store manager who said they must be having telephone problems. I told him I was disconnected on a call the previous day...after waiting on hold for eight minutes. Any way, he said someone from the Geek Squad would call me this afternoon....so far nothing!
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#286336 Review #286336 is a subjective opinion of poster.

Completely messed up on installing remote start | Best Buy review from San Francisco, California

The service I have received from the Best Buy in Sioux Falls, SD has been absolutely unacceptable. I had purchased a remote start for my vehicle and had it installed through Best Buy. When I purchased the remote start I was advised that it would be $219.99 and with the additional parts and wiring needed to install the remote start the total be about $386 and change. I made the appointment for 12/12/2011 to have it installed, and when I arrived they advised me that they forgot to include a module override and I would have to pay an additional $100. I dropped my vehicle off at 5 PM and was advised it would be finished in 2 ½ hours, i received my vehicle back at 11:30 PM and come to find the next day many things were newly broken. I paid an additional 29.99 so that my remote start key fob would also pop my trunk, my gas take and trunk pop are located in the driver side door next to each other. My trunk would not open, my gas tank would not open, buttons fell out of my dash and pieces of my door were missing. When i took the vehicle back to address the issues one of their workers used hot glue on electronics inside my door and advised me that should fix the issue! about 10 trips and $500 later all of my issues are still not resolved! Never let best buy touch your vehicle!
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#286087 Review #286087 is a subjective opinion of poster.

Best Buy Sold Us What They Didn't Have

We bought a washer and dryer set from Best Buy on December 26 and were promised delivery on December 30. The dryer is delivered on December 30 but no washer... we were told it may be delivered on January 7. So I call corporate this morning. First I was told January 7 delivery on the washer, then I was put on hold for ten minutes. "Customer Service" came back on the line to tell me that the washer, in fact, is unavailable and will not be delivered. How about that? They actually sold us something they don't have and will never deliver. So now we have a dryer, no washer and no solution from Best Buy. Thanks, Best Buy!
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1 comment
Anonymous
#403044

The same thing happened to me only with speakers/IPOD docking station. Than they offered a different one that was just as nice but then they also mysteriously were out of that one and so far I've had two different offers of very SUBSTANDARD units.

I've been told the nice one I purchased and then the replacement they originally offered were not ever going to be available. What a company!!!

Review
#285986 Review #285986 is a subjective opinion of poster.

BestBuy has an unreasonable policy! | Best Buy review from Doniphan, Missouri

On CyberMonday, 2011, I purchased a Toshiba laptop computer. I was informed that order was in backorder. I waited for over a month. Towards the end of December, I called them when I noticed that my order was going to be cancelled. I was told that I could extend my order, so I extended my order (for which I received a confirmation email that my order was extended for 10 days), and I was also told that the computer was scheduled to be shipped the next day. Well, the order was never shipped. Today, I checked my order and I noticed that my order was canceled, and it has been less than 10 days. I called BestBuy and I was told that the order was canceled even though I had extended my order. BestBuy told me that I can buy a comparable computer, but of course by now, none of the good discounts that were available on CyberMonday when I made the purchase for the Toshiba laptop computer are available. They offered to give me a $50 discount. They suggested a computer, which I decided to purchase; however, immediately after purchasing the computer, I decided that the computer was too inferior, and I wanted to purchase a better, more expensive computer, so I called back to cancel my order and asked if the $50 discount could be applied to the more expensive computer that I was willing to purchase. BestBuy said no because it was against their policy!!! I told them I wanted to purchase a more expensive computer, and I am canceling one order, and I just want the same $50 discount to be applied. I am not getting two discounts! They still refused because they said such an action would be against their policy. So, I just canceled my order, and I have resolved never to purchase any more items from BestBuy because BestBuy has a foolish policy that do not respect the time and efforts spent by consumers. BestBuy has essentially jerked me, a consumer, for a month. I have lost on the opportunity to purchase other deals with other companies. ..
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2 comments
Joyce
#403047

WOW. I agree with you.

I bought a stereo speaker/IPOD docking station that had just been advertised THAT very day, PLUS free shipping. I received an electronic confirmation and within an hour received an email that they were out of that but would substitute a different brand (Sony). Looking that up on their web site that one looked good. When I contacted them to say I would take the substiution, within 15 minutes, they told me that was no longer available.

The only way I could get it now was to pay full price of $99.99.

Best Buy than offered me a cheapo $39.99 unit. How do they stay in business with all the complaints I have seen.

John N
#401979

Well, now you know not to purchase anything from BestBuy like many of us.

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#285870 Review #285870 is a subjective opinion of poster.

Best Buy cancelled ''guaranteed Christmas order" twice.

I ordered a slow cooker on line from Best Buy on 12/2/11 with a guaranteed Christmas delivery. I called customer service the week before Christmas to check on the order (the web sight didn't give me any information). The customer service rep said my order was at the warehouse and would come by Christmas, I asked them to make sure my billing and shipping address were correct and they read them back to me. 3 days before Christmas I recieved an e-mail saying my order had been cancelled because my address could not be verified. I called and spoke with a supervisor, the supervisor made sure the address was correct and had me replace the order. The week after Christmas the order was cancelled again for the same reason. After calling again and talking to another supervisor with no good explanation I refused to reorder. Bought the same item from Walmart and had it to my house in 2 days.
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#285792 Review #285792 is a subjective opinion of poster.

Best Buy nightmare

I ordered several applianaces and they keep delaying the delivery. I'm renovating the kitchen and this keeps delaying contractors. When I called, I had to enter all of my information, then I was put on hold, and then after 30 minutes or more I got disconnected. I've called twelve times and have spent a total of 3 hours on the phone. I spoke to a supervisor (Laurie) who was working on the issue, but again my call got dropped. I guess it's time for call number thirteen (lucky thirteen?). Order number 434941009790. This is my Best Buy nightmare, and may be the last time I ever use this store.
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Review
#285779 Review #285779 is a subjective opinion of poster.
Loss
$3000