Best Buy Reviews and Complaints

Yesterday, I went into the Best Buy Mobile store at the Fashion Square Mall in Charlottesville, Va. Asked a simple question, "Do you have any IPhone 4s for Verizon service in stock" was told "why an IPhone" I said because I want an iPhone. Again was asked "why an iPhone" I said because I like the iPhone and that's what I want. The store clerk, or ***, said that there are so many other phones that are way better than the iPhone. He went on and on why my decision to get an iPhone sucks. I will never set foot in that store again, and his attitude sucks!!! There are phones that are probably better than the iPhone, but I am the Customer, and if I want an iPhone, I should be able to purchase an iPhone. I also noticed that the store doesn't get much Customers in, I wonder why. The rate that they going *** off Customers, the store should be closing soon! Won't be missed! WORST BUY!!!

I had ordered a SD drive from Bestbuy.com. I went and returned in store. That day their website was down for some reason. Hence they gave me a Downtime form and took back the item. They promised that the credit back to my card will be processed next day. But it never happened. I have called them 10 times and gone to store twice but all in vain. My order number is BBY01-429720003528. I even have the downtime form but do not know how to attach to this forum. The Customer service is pathetic, whenever i call them they say they will call back. But it has never happened.

They should be called BAD BUY, and WORST SERVICE! I spent over $5,000 for a TV and related equipment, including installation. The "Geek" shows up to install and says he has no speaker wire in his truck....he came back later that day with the wire, hooked up my TV set, etc....but there were a few problems. He proceeds to sell me a universal remote ....programs it.....but has some problems with it. Accepts my credit card payment and tells me to call if I have problems with anything. Later that evening I could not get the remote to work correctly and since it was after 9:00 PM I decided to call him this morning . When he answered he said he could not just come to my house without being dispatched. When I asked him how to arrange that he suggested I call the store....which I did, and got a royal run-around. I was placed on HOLD several times.....only to have my call disconnected FOUR times! In all I was on the phone for 36 minutes...finally got the store manager who said they must be having telephone problems. I told him I was disconnected on a call the previous day...after waiting on hold for eight minutes. Any way, he said someone from the Geek Squad would call me this afternoon....so far nothing!

The service I have received from the Best Buy in Sioux Falls, SD has been absolutely unacceptable. I had purchased a remote start for my vehicle and had it installed through Best Buy. When I purchased the remote start I was advised that it would be $219.99 and with the additional parts and wiring needed to install the remote start the total be about $386 and change. I made the appointment for 12/12/2011 to have it installed, and when I arrived they advised me that they forgot to include a module override and I would have to pay an additional $100. I dropped my vehicle off at 5 PM and was advised it would be finished in 2 ½ hours, i received my vehicle back at 11:30 PM and come to find the next day many things were newly broken. I paid an additional 29.99 so that my remote start key fob would also pop my trunk, my gas take and trunk pop are located in the driver side door next to each other. My trunk would not open, my gas tank would not open, buttons fell out of my dash and pieces of my door were missing. When i took the vehicle back to address the issues one of their workers used hot glue on electronics inside my door and advised me that should fix the issue! about 10 trips and $500 later all of my issues are still not resolved! Never let best buy touch your vehicle!

On CyberMonday, 2011, I purchased a Toshiba laptop computer. I was informed that order was in backorder. I waited for over a month. Towards the end of December, I called them when I noticed that my order was going to be cancelled. I was told that I could extend my order, so I extended my order (for which I received a confirmation email that my order was extended for 10 days), and I was also told that the computer was scheduled to be shipped the next day. Well, the order was never shipped. Today, I checked my order and I noticed that my order was canceled, and it has been less than 10 days. I called BestBuy and I was told that the order was canceled even though I had extended my order. BestBuy told me that I can buy a comparable computer, but of course by now, none of the good discounts that were available on CyberMonday when I made the purchase for the Toshiba laptop computer are available. They offered to give me a $50 discount. They suggested a computer, which I decided to purchase; however, immediately after purchasing the computer, I decided that the computer was too inferior, and I wanted to purchase a better, more expensive computer, so I called back to cancel my order and asked if the $50 discount could be applied to the more expensive computer that I was willing to purchase. BestBuy said no because it was against their policy!!! I told them I wanted to purchase a more expensive computer, and I am canceling one order, and I just want the same $50 discount to be applied. I am not getting two discounts! They still refused because they said such an action would be against their policy. So, I just canceled my order, and I have resolved never to purchase any more items from BestBuy because BestBuy has a foolish policy that do not respect the time and efforts spent by consumers. BestBuy has essentially jerked me, a consumer, for a month. I have lost on the opportunity to purchase other deals with other companies. ..

I ordered a slow cooker on line from Best Buy on 12/2/11 with a guaranteed Christmas delivery. I called customer service the week before Christmas to check on the order (the web sight didn't give me any information). The customer service rep said my order was at the warehouse and would come by Christmas, I asked them to make sure my billing and shipping address were correct and they read them back to me. 3 days before Christmas I recieved an e-mail saying my order had been cancelled because my address could not be verified. I called and spoke with a supervisor, the supervisor made sure the address was correct and had me replace the order. The week after Christmas the order was cancelled again for the same reason. After calling again and talking to another supervisor with no good explanation I refused to reorder. Bought the same item from Walmart and had it to my house in 2 days.