AZDESERTGAL S
map-marker Phoenix, Arizona

IDIOTIC EMPLOYEES

in 2009 I purchased an HP laptop computer for my home business. I wanted the complete coverage so that I would not be without my computer. This coverage included hardware, software, remote support, in home service and if needed in store which would put me ahead of all other repiars.

The first year the service was very good but then after that it kept going down hill.

Nobody knows what is going on. Every person kept telling me something different about my plan. Some told me that this plan expires April 2011 and others April 2012.

In the last 6 months I have had the DVD player, power supply, battery replaced under warranty.

2 weeks ago I had a problem of it shutting down and not wanting to restart and it was dangerously hot to the touch. I called support and was told it sounded like the mother board and I should take it down to the store. Next day I did that and worked with agent Jesus. He says the paper trail shows that warranty expired 2011 and I reinterated about the recent service and call that said it was in warranty. Told him to call toll free number. He did and they researched it and said that since they had honored all my replacements and had been told I was still under warranty that they would take care of it this time but needed authorization. Jesus said that it would take about 48 hours to obtain. I told him call me when you get it and I will bring computer back at that time.

Waited 9 days and no call. In mean time my friend found the problem with shutting down and it was remedied. But there was still a few more problems and he said it could be the firmware. So again I made the dreaded call. Talked with agent Kimequa who told me since it was still in warranty he could order an in home service call as there would be no charge since I have this service. This was on April 27th and he scheduled this for the 30th between 8am and noon. ALso said I still have the free virus removal and suggested that I use it now.

Dropped it off at store on 4/28 hoping to pick it up the next day with these instructions. Figuring that it would be ready the next day I left it.

Then on 4/29 I noticed that on the email confirmation for the service call they had the wrong address so I call to correct this.

I called store 4/29 and it was not ready and not sure if it would be by end of day. I called the toll free number and was told the appointment had been changed to 5/1 between 8am and noon. I was not the one who changed it and they had no idea how this happened.

4/30 computer is still not done. Say there was a lineup for repairs, etc. I tried to explain that I paid extra for service to go ahead of all others. They didnt know what I was talking about. I told them once again that I was having in home service the following morning and asked when they open so I could pick it up. They do not open until 10 am.

I again call toll free number to reschedule for 12 to 4pm.

5/1 Call store at 10:40 am and told it is not finished. Will have manager call me back. Stephanie calls me but I am unable to explain to her as I have someone at my front door and tell her to call me back in 10 min. She never calls back so after 30 minutes I call the toll free number. I finally get transferred to Kristin (866-650-**** ext 60116) and find out that someone again cancelled my appointment for today. I have feeling that Stephanie did this as when I talked to her briefly I mentioned the in home service call and she told me there is no in home service for laptops. (DUH, I purchased it as an extra)

Kristin gets Stephanie on the line and Stephanie tells both of us that it shoudl be done 2:30 to 3 pm. I tell Kristin then to schedule the in home service for Thur. SHe tells me she can't do that since my warranty expired 2 days ago. I explained that I reported these problems on 4/.27 while still in warranty and it is not my fault that people kept changing the dates and kept cancelling. She tells me I have 30 days for store guarantee and it it is still having same problem I should take it back to the store. She offers me a $50 gift card for my "Inconvenience". I also, out of curiosity, ask her what 1 more year of warranty will cost. She says she will check but it will be for hardware only. I had asked this question while still in warranty but nobody had ever given me a quote. When Kristin calls me back she tells me it is not available since my warranty expired 2 days ago. I can't believe what I am hearing.

I call store later that day ands it still not ready. Wait until 8pm and call again. NOT READY. I tell them I am coming down to pick it up as I need to get my doctor appointment info for next day that is on computer. They tell me they will not release the computer to me since it is not finished. I try to tell them I will return it next day so that they can finish. They refuse. I go down to store where they are able to pull this information up for me.

5/2 Call store around noon and they tell me it should be ready very soon and will call me t 1:30. They call and leave me message that they will call me back in an hour. Waiited for call which never came. So I again call and they tell me it should not be too much longer and to call them back around 5 pm. I don't get to call them at that time but I call about 6:10 pm and am told it will be ready in 10 min. HOORAY!!!!!

I get it home and they have disabled some of my programs, changed my internet browser. Am having problems accessing some of the websites which I never did before. Looks like it is back to Geek Squad again!!!!

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2 comments
Guest

I hate to say this but ever since 2009 best buy customer service and geek squad services have gone down hill and fast I use to work there from 2007 to 2011 and i can tell you that they have pulled a lot of the good to great people that would bend over backwards for the customer and had the knowledge to actually help like myself and others I know out of the stores or have made it so much to the point that we just frankly can't care about the customer. This is not saying that I hated working there because for the most part I did enjoy what I did but the direction the company had and has taken can not be condoned and it does need to change so customers like yourself get the service and care that you deserve like it use to be in the stores.

P.s. I am not by anyways shape or form stating that all stores are this bad but I will say that more than anyone really knows are this bad.

Patrick Nkk

sounds like a big mess. I agree with you in saying they sound like a bunch of *** usually *** post complaints on this site but yours if beyond valid. I hope it all works out though.

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Anonymous
map-marker Flint, Michigan

Bradley/Bourbonnais Best buy SUCKS

After 10 minutes protection plan sales pitch I asked the guy helping us to check and see if they even have the laptop I wanted in stock ,they did not I asked if they can order it or have it shipped from a nearby store were I knew it was in stock . the sales associate said no n i responded I can order it online why can't you? after 3 failed attempt on 3 different registers and multiple staff and management assistance we got no where. he then asked me to fill out paperwork and when they got their system figured out they put the order in! while all this was going on my husband ordered it up the Best Buy app on his phone! we have the same problem last year trying to order headphones, twice we ordered them twice we paid for them and twice they never came in ,i had to drive to tinley park to pick them up there . Best Buy really needs to get their act together at the Bradley Bourbonnais store ,we will no longer go to that store is worth the gas to drive to Tinley Park just to avoid the headache
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Anonymous
map-marker Columbus, Ohio

"Asked" to leave

First of all, contrary to most people's assumptions, companies are not allowed to ask for ID just because you use a credit card. A good rule of thumb is if you could buy it from them with cash without showing ID, they can't require you to in order to use a credit card.

I attempted to purchase a tablet tonight at Best Buy (2782 Taylor Road Ext Reynoldsburg, OH 43068). When asked for ID, I said I have it right here (took driver's license out of wallet) and I said but you can't require I show it per your merchant account agreement. If required, I will show it, but I will also place a complaint with MasterCard. He called a store manager who said what's the big deal about showing it. I explained because its against the rules. He started waving my card in my face saying just show id etc. Everytime I tried to answer a question asked, I wouldn't have the first word out and he would start on another rant. I turned to my family and said let's go, asked for my card, and business card. He quit talking and started fumbling with some card holder thing from his pocket (I assumed he was getting a card). He started rambling, I waited for a pause and just said card. Repeat multiple times. I knew my wife really wanted it as she has to work all night, but its watching a mentally handicap person sleep (to ensure they don't eat paint etc), so I offer cash. At the point he asks me to leave the store. I agree and say may I have a card first? They threaten to call the police, so I start out the store (I as in the back). As I'm leaving he yells at me I never refused the sale, I just made you leave as your scaring the customers.

My wife usually objects to my id statements, but she started saying how out of line the manager was. She then was like and he was the same one who said he'd get us help and never did when we were trying to figure out what to buy.

Its a shame as before Matt Fetterman asked me to leave, I was going to buy a decent DSLR for my wife for Christmas. HHGregg had the tablet, anyone have suggestions for good cameras?

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15 comments
Guest

Yeah Matt and Mark are both *** They think they know everything and yell and scream when they don't get their way. Matt is now a realtor (can you imagine? he told lies to sell computers I'm sure it hasn't stop with selling houses) Mark is supposedly the general manager at a Best Buy in Hawaii (highly doubtful)

Guest

you were trying to be political - period. you need an id to purchase a car, so what's the beef?

it is NOT against the rules. it's called fraud prevention. maybe you like to vote ten times on election day, but best buy is an independent for-profit corporation.

leave your leftist views at the door. you simply are looking for an argument and i would ask you to leave my business too once you start to become a nuisance and public threat.

Tom Ued

This guy needs to get a life. :roll

Josalyn Boh

Well, SiberianPhoenix, how typical. Read a statement, then read into it, proceed to change it, then make statements with it, to suit your own agenda.

I'm so impressed with your experience. My my my! We should all stop in awe, and for a moment of silent reflection... ... ... ... wait-... ahhh... a little more... Ok, enough of that!

Oh, reflect on this... All the experience & knowledge in the world means absolutely nothing to a employer. An employee is only as valuable as long as the employer fine values in them!

In the actual message I did not say to present BB's personal merchant agreement. Yes, BB is big enough to negotiate a modified agreement. But, with that said, pretty much all agreements are the same. They are readily available for review.

Guest

Hey bond.jamesbond. The only retard here is YOU.

Consumer Report is the "go to" magazine for reviews. Since you are a BB employee what do you use for reviews, Dushebag? The BB website?

The Dec issue of Consumer Reports rates Best Buy as ***. Get over it and crawl back into your hole.

Guest

I work in a retail store and if the purchase is over $250 and paid for with a card, we have to see an ID. If the purchase is over $500 we need to see the card, manually input the last 4 digits, and see your ID.

We aren't inputting any of your personal information for our own notorious purposes (as many folks seem to think), we are simply making sure the name on the card you're using to buy an expensive item is the one on your license. It's an anti-fraud measure done to protect YOUR identity, not a conspiracy to steal it for ourselves.

Patrick Nkk

sounds to me like you're just bored with your wife and wanted to shake up your night a little by causing a scene in a store. I never knew someone asking to see your ID was such a big deal.

I mean there's only 2 major reasons for a drivers license, to enable you to drive a vehicle on your own and to have an ID.

if someone stole your credit card, would you want them using it? then you'd be crying that the stores didn't ask the thief if they had an ID.

Guest

Shop online and they never ask for ID. So why should the store?

Guest
reply icon Replying to comment of Guest-585547

Shop online and you have to imput other details like address and zipcode and crc codes to prove you are the one who should be using the card. I know that I for one would want them to check for my ID if I'm buying something as expensive as a tablet. Having worked in credit card securities with the big 3 (AmEx, MC and Visa) I can say that there are a few different forms of merchant agreements and there's no legit way this guy should have had a copy of Best Buys personal agreement.

Guest

You're a *** you were willing to show ID but then afterwards decided to use some little fact you knew to just cause problems and be a know it all. It is completely uneccasary but you decided "why not be a *** today" wether or not it is true, you should be happy that a retailer is concerned for the safety of their cards. What if they didn't check ID and your card was taken.

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Unscrupulousretailers
map-marker Herndon, Virginia

Very poor service

I ordered a camera by phone and the person ordered the wrong one. The camera was not stocked in stores so my only choice was to order and test it. When I tried to return it, they offered to waive the return period since the original item was on back order. It was a camera that produced poor picture quality so of no use and I returned it. When the camera was back in stock I ordered one. Noticed it had been shipped from their return center. I was surprised because I paid full price. In any case, I tested the camera to see if it had the same focusing issue and it did. I returned the camera in less than 3 days. They made the error and want to punish me for it! Needless to say, they no longer have my business. I strongly question their reputability!
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2 comments
Guest

Its funny how these Best Buy employees (mostly all teenagers) try to defend their less than honest company. There have been so many PROVEN deceptions that States'Attorneys had to get involved.

I believe that these kids are given paid time to post on websites like these.

File your complaints with your State Attorney's Office of Consumer Protection and continue to post on websites like this. Then send copies of the comments to the State'sAttorney's

Office.

Guest

I would get a buyer's agent. They will help guide you through the prscoes, provide good referrals for lenders, inspectors, insurance agents, etc, and are obligated to work on your behalf unless they also happen to be the agent for the seller of the home you are interested in.

The best part is they are essentially free to you because they are paid by splitting the commission with the selling agent, which is paid by the seller.

When I purchased my first home in 2008, my buyer's agent was great in finding homes in my price range and helped me understand the whole prscoes, making the experience exciting rather than stressful. If you know of someone that recently purchased a home or is currently looking, ask them if they have, or are, using a buyers agent, or if they know one to recommend.

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UnknownLady
map-marker Chantilly, Virginia

Best Buy??

I see all these complaints about Best Buy. Ive been working at Best Buy for over 3 years now. You guys do not see our point on the other end of the counter. We have a policy to follow just like most businesses do. The policy is clearly posted on the back of your receipt. When it comes to Geek Squad protection our motto is clear "If we can't fix it then it will be replaced". So just because you purchased a $500 TV and a $100 dollar protection plan doesnt mean we are going to give you a new TV. It simply means we will try to fix the issue and if we are unsucessful then you qualify for a new TV. If you upgrade to a new TV you will have to pay the difference. When it comes to answering phones that is our job as well. Just like customers come in store and want to purchase things customers call on the phone and would like to purchase things as well. Besides it would be rude to speak to you in person with a phone ringing while we are trying to conversate. Overall I think people need to be more considerate of Best Buy. We do our job to help but everything is not always going to go you're way if that was the case we wouldnt have rules or policies.
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10 comments
Guest

Its funny how these Best Buy employees (mostly all teenagers) try to defend their less than honest company. There have been so many PROVEN deceptions that States'Attorneys had to get involved.

I believe that these kids are given paid time to post on websites like these.

File your complaints with your State Attorney's Office of Consumer Protection and continue to post on websites like this. Then send copies of the comments to the State'sAttorney's

Office.

The new issue of Consumer's Report, Dec 2012, on page 25 rates retailers and Best Buy is at the bottom.

Guest

Oh yeah - The person that commented about cell phones....dude25 is absolutely right. Best Buy is only a reseller.

If you have a problem with your service, or with the actual phone not working....what do you think they can do about it? They did just what the Verizon place did, sell you what you wanted. You just happened to finally choose a decent model by the time you got to Verizon. Do your research before you buy a phone, read reviews, find out what\'s a pretty box and what\'s a functional phone.

Employees aren\'t generally going to do that for you because too many people are brand loyal, so when an employee says \"well, actually, the new model of {blank} phones aren\'t that great, but this one is\' people don\'t want to hear their brand put down, even if it\'s true. So employees are sick of getting their heads bitten off and sell you want you want. And that isn\'t always what you need. People that come into the store with an attitude, expecting to get screwed, or lied to, or cheated, will get sold what they want and no more.

You want attention and service, be polite.

It isn\'t a lot to ask. Well, you wouldn\'t think it was.

Guest

RegularBuyer, how was the Geek Squad Tech able to find your husbands name at all if everything had your name on it as you say? Did he, perhaps, bring the thing in for service and not you? That would be one reason names wouldn't match. Was the receipt you held in your husbands name? There are many people with the same last names, and you woudn't believe the amount of lost receipts laying around to be picked up. Knowing how the service policy works, unless you are not telling something, there is just no way for it to have worked out like you said.

Good luck with your police report, everything you or your husband signed is in Best Buys computers. As soon as things don't match, you have wasted everyone's time. Oh, and now that you have threated them with police action, they no longer are allowed to speak to you. That's another "policy" you will find across pretty much any retail store. You'll have to have your lawyers talk to theirs from now on.

@Staples guy....maybe it isn't you, but EVERY Staples I have been in to, I have only been able to get ANY attention from a sales person when I come in dressed in business clothes. If I come in wearing jeans, I can't pry the time of day from them with a cattle prod and crowbar. I always wondered if they trained employees to help the people that looked like they had money first, and if they had time, they could help other people if they wanted to.

Guest

Policies are fine, but when the paperwork has typos entered by YOUR GEEKS you can't try to stick your policy as an excuse. What the store did to me today has one simple name: THEFT.

I paid for a tablet and service plan with MY Card, I dropped it off for service, The Geek confirmed my last name and phone number, I signed the ticket---I go pick it up and the Geek refused to give me the equipment because "the name didn't match".---REALLY?? I proved I bought it and have the receipt and card, my signature (on the card and in person) matches the ticket and they are still holding it hostage because the incompetent geek chose my husband's name over mine???

Get a clue and some customer service skills. I am filing a police report in the morning.

Guest
reply icon Replying to comment of Guest-562758

Why don't you bring your husband in. The police will tell you that because nothings been stolen from you really. You're overreacting.

Guest

*** you Ni GG ER Doug.

PS... FA gg ot :cry

Guest

I know what you mean, I work at Staples and we help people as much as we can, just customers are lazy. I had someone yesterday walk in the store and come up to the tech counter where I was helping a customer with their computer and says "Is there anyone working here?" and I asked him what he needed help with and he says "I need to you help me find an envelope." I told him I can meet him when I'm finished or I'll send someone that way.

He turned around and said "That doesn't help me now." The guy I was already helping quietly laughed and I saw the office supply employee next to the phone in the office supply side so I called and told her the older gentlemen was coming, then when he left he walked by with his envelopes and said "Thanks for nothing". He should be able to read the 8 ft sign that says "Envelopes and Labels" and look without needing spoonfed and burped.

Guest

Verizon dude total Dumb ***

Guest

I have shopped Best Buy for years and have always been taken care of. They are only a reseller for cell phones. If you have a problem with the phone you should take it to your provider.

Guest

Best Buy only cares that you buy from them and then they could give a *** about you. We upgraded our Verizon phones with new smart phones on 7-29-12.

the NEXT day, i had issues and after spending 3 hours AGAIN I got a new phone. 4 weeks later, i again had issues they sell reject SAMSUNG phones, and i got a new sim card. 3 issues in 5 weeks. Now 3 weeks after that, both my wifes and my phones are giving us troubles, we go into BB and the young sales guys say we need to come back tomorrow and talk the mobile manager.

after talking to the mobile mgr, store mrg adn then an area director, all say it's after 30 days. They really back their products. I then went to Verizon store adn after only 20 minutes, they will switch us to a new Motorola phone which we both love. THANK YOU VERIZON store In Appleton, Wi.

at least you care about your customer. Never shop at Best Buy.

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chaiaesther G
map-marker Philadelphia, Pennsylvania

Best Buy Springfield PA: Don't go!

Never again will I go to Best Buy of Springfield PA for anything! The incompetence of the staff is unbelievable. Is it too much to ask that they know their stock - where it is, how it works, what extra items one might need to make it work? Yeah I guess it is too much. One trip is always two ... the second to return the wrong thing and search for the right one. Cell phone charger? No problem you' d think. Just for an iPhone. I even knew the name of the charger I'd had before ... "rocket something" ("rocket fish") . Nope, the guy didn't know where chargers were, didn't know which other guy handled phone chargers, and I went home with a Belkin that didn't work. 1 trip = 2 trips. The xBox surround sound headphones? My poor kid researched it carefully on two separate trips. Asked all the right questions about batteries, chargers, extras. Except the idiots who sold it didn't know that ALL xBoxes aren't equipped to take the audio plug, some older ones need an HDMI adapter. Which they didn't sell us. And when my good kid waited on phone, afterward, at home with a nonfunctional device, to find out if they sold it and we could come back and get it ... he waited 10 minutes to get a customer rep who said ... ok ready for this? Said "maybe". Thanks Best Buy, for hiring people who are about as bad at the job as you could be. Maybe it's actors pretending to be electronics salespeople? And one actor pretending to be a good manager? Oh yes, and sometimes when you call them, the system just hangs up on you. Which is actually just as useful as talking to the service rep.
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Loss:
$300
3 comments
Guest

ok ... if you could read, you'd see that we DID check things out and came asking all the right questions. and got the wrong answers. oh mercy me ... guess it was our fault for believing that employees who worked at BestBuy who said they knew what we needed were wrong.

twice in one week. silly us.

thank you for telling me i'm supposed to look at my old xbox for a jack that you only learn you SHOULD have if you have ALREADY BOUGHT the new headphones, and read the manual.

that takes a time machine, dude ... go forward in time, buy new headphones with manual in box, go back in time and check for jack on old xbox... i'll just step into my time machine and ... oh wait ... don't have one.

i'm angry. does that surprise you? this site is called "pissed off consumer". if i wasn't pissed off, i would not have written. duh.

though *you* may be a pathetic loser and/or a bad dad, you're writing back to neither ... if i want to be pissed off by a moronic sales rep and tell people about it ... that's my right.

i tried to write to Best Buy. i was promised a reply in 3 days. let's see ... it's been about 9 days. more great service from the worst elecctronics store ever.

have a nice day!

Guest

Why don't you check your equipment before you come to the store then ask where the headphones are and see if any of them meet your needs. If you can't do things for yourself how is you kid suppose to learn how to solve his problems.

Patrick Nkk

well at least those associates can be happy that they're not a miserable loser and a pathetic father like you. you must beat your kid with how angry you sound.

you're so quick to judge, for all you know it was that one guys first day. and about the headphones.. seriously, calm down. it's not like everyone knows everything about everything.

it's not common sense to know that all Xbox's don't have that audio jack.

chill out and go get the necessary cords. people act is if retail employees are supposed to automatically know what the customers have at their house and know how it's setup.

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Anonymous
map-marker Montreal, Quebec

Best buy canceled my order

bestbuy usa advertised oneday sale for sharp tv for 699 i called and paid by credit card i recived a conformation no by email 3 days after besbuy cancel my order giving me 4stupid reason one of reason was tv was not in stock i checked and found out tvs are in stock for 999 to buy i called bestbuy to tell them tvs are in stock first they told me tvs are 999 thats why thry can not renew the canceled order at 699 the offered me agift certificate for 50 dollars if iam willing to place the order at 999 ifind that is so unreason able i would like exprty advice thanks
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Shefilosifizes
map-marker Burnaby, British Columbia

Best Buy Canada Protection Plan Scheme

Purchased a cell for my daughter at a Best Buy in Calgary, NW approximately 3 years ago. Decided the protection plan (via AGI) would be a good deal at $5.24 per month. The first phone screen stopped working and was replaced. The next received water damage, which isn't covered, so we decided to just buy out and get a better, more functional phone from another retailer. With life going on, I never contacted anyone to cancel the plan until a year ago - wasn't really worried about the $100 or so. This is where the fun begins. Best Buy store "couldn't help" advised I needed to contact the protection plan directly, so did that. Spoke to one of the rudest people I have encountered to-date. He, also advised that the store would have to help me. Now keep in mind all these calls are over a period of days/weeks .... next call to the store, was advised again to call the Plan directly, so made another effort hoping that the rude guy was just an *** and I would have better luck - not so. Was advised I needed to go into the store physcially and have them call the protection plan themselves to cancel. I said, why does the store need to call you - this has nothing to do with them. Oh well, that is the rule... Finally made it into the store, went to Customer Service who advised, they can't help me, I need to go to the Mobile Department - who SURPRISE, advised they can't help me. Now I have VISA on the phone opening an unauthorized purchase file... just for fun, decided to call back to Best Buy Customer service at the 1-866-Best-Buy number, where I spoke to a nice lady who advised the protection plan was a contract for 3 years - breaking news to me. So nearly $200 later, the plan ends this month and I have been advised it will NOT automatically renew. So my advice to anyone looking to purchase a protection plan: Find out if you are locked in. Calculate how much over the contract you will end up paying. Decide if it will be worth it to not get the plan and use that wasted money on purchasing a new phone. I mean, the plans can work, but buyer beware of the agreements attached to them. This has been a headache and a half for me - that is why this is an "I am Pissed" post!
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5 comments
Guest

It's really just a souped-up warranty, and you end up paying for a new phone over the duration of the contract. What a waste of money.

You have to be careful what the salesmen say.

I don't EVER buy warranties. I tell them - "with all the money I've saved over the past by NOT buying product warranties I can pay for any damage that might happen".

Well, this guy got me to buy the Product Replacement Plan because he said lots of things were covered except water damage and that they wouldn't repair it I'd get a new equivalent phone. Well my phone dropped on the corner and the screen cracked.

A guy in the back got out a magnifying glass and said it wasn't covered because it wasn't a defect in the phone. The salesman then tried to convince me to pay out the old phone and buy a new one, that repairing wasn't possible. I also wanted to cancel but they said I couldn't since the duration was 3 years.

I got the glass replaced elsewhere for $300 and I'm not going to Best Buy any more.

I want to just hang around the cell phone department and when the salesman try to sell it, I want to tell people my story.

Guest

Just had a similar experience. Was told that it was a binding contract and therefore i could do absolutely nothing about it.

I've had to replace my screen 3 times, I'm a klutz and won't leave the *** Otter Box on my phone, my fault.

I've since gotten insurance for my daughter's phone through Rogers, guess what, it's cheaper and covers everything including broken screens.

Guest

I agree with the comments. Similar experience happened to me.

My advice DO NOT PURCHASE A PHONE OR A WARRANTY FROM BEST BUY. THEY ARE CROOKS!!!!!!!!!!!!!!!!!!!

Guest

I also purchased an iPhone4 at Best Buy for my sister, at 65 Dundas Street West, Toronto, on May 20, 2011 by AMEX.

I was careless and NOT aware of that I was paying for the 1st payment of PEP 3yrs SKU#1015****.

While paying a new case for this new iphone4, I was NEVER informed on PEP 3 yrs plan and I never agreed to purchase this 3yr PEP plan, because the sale person looked at his monitor i.e. a cash register and told me to walk over to the end of the table, i.e. passing 3 other cash registers to sign my name for the purchase of iPhone case on an electrical pad for AMEX. The sale slip that I signed having the dollar amount that is equal to the case price tag, not noticed it's actually including 1st payment of PEP 3yrs and the iPhone case, because I was given a big discount on the iPhone case to cover the 1st payment of PEP 3 Yrs.

As I am also very careless with my AMEX monthly statement, at times I saw a transaction entry as AGI Best BUY MPSP 866-668-****, I just wondered what I purchased again at Best Buy without further investigation. It only got to my attention until November 2012, and went to the store and learnt the AMEX auto payment will be cancelled in few months, i.e. May 2012.

Today, November 2013 I am still paying the monthly $14.68 without my agreement on purchasing this plan. Went to BestBuy store again last week to ask for the agreement that I may have signed, but BestBuy was unable to produce the signed contract to prove that I agreed on this contract.

What a joke! for a company like BEST BUY using this way to cheat/fool their customer!

I am going to re visit the store next week to see whether they are able to produce the signed contract.

It so obvious that I have never considered to purchase any insurance protection on a cell phone!!! ($529 for 3 years)

My Platinum AMEX has great coverage to protect all my purchases. As technology gets new advance products daily, in addition, my network provider Rogers has a new hardware replacement program every 2 years for a new cell phone. Why would I spend over $500 to buy this useless protection!!!

Guest

I ALSO PURCHASED A CELL PHONE FOR MY DAUGHTER, WAS UNDER THE IMPRESSION THIS PLAN WAS A GREAT DEAL... $14.55 MONTH/ THE PHONE WAS STOLEN THIS PAST SUMMER AND I'M STILL PAYING $14.55 AND BEST BUY WON'T DO ANYTHING ABOUT IT! NOT IMPRESSED!!

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Hot T
map-marker Bend, Oregon

Mystery Spill In Laptop

Paid $35 to have my laptop which was not powering up put on the bench. Knew it was the power supply and suspected the slightly loose connection at the plug-in source. One week later, the tech at the 1-800 number says their service department says it's liquid in the motherboard and would cost over $1,000 to repair -- a $450 computer. They said we sometimes put in "crazy numbers" and to call the store I dropped it off at to find out more. Local stores says we don't know why it costs so much to repair -- that's something you'd have to ask the service department. Convenient disconnect they have going here between the local store and the service department. What's extremely odd is that I've NEVER spilled anything on or near this laptop. I've purchased 3 other laptops from Best Buy for family -- never again.
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Loss:
$485
1 comment
Guest

Most Best Buy consumers learn the hard way about their service department. Go to a local brick and mortar service shop.

Anonymous
map-marker Boston, Massachusetts

MS office Refund Ripoff

If you buy MS office with your new computer at Best Buy, they will not refund the software. They tell you that you can use the same code on another computer.......and I will have no issues down loading the software using same the product key. LIES, LIES LIES. I called MS and they said that I would have issue and they would offer the refund from them. "Best Lies" as they are now called never told me to call MS. Why are they still in business.....why is their stock not worth 50 cents. They are so bad at sales, and customer service. BEWARE WIN8 HAS HUGE BUGS!
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kayaeger
map-marker Grand Rapids, Michigan

Customer Service and BEST BUY

I like the comments about Was the first..No longer the first, so Best Buy needs to train their employees about good customer service, because that is the first way to close like a Circuit City..They are no longer the only place to buy anything special. The rude and non caring managers and employees is HORRIBLE..and thank god for these blogs, lets see how long this will be accepted by consumers who spend money..I KNOW FOR A FACT THEY HAVE TO SELL WARRANTIES and if customer has problems they get black balled..keep the postings coming, because that is the only way Best Buy is going to know consumers deserve some common courtesy
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1 comment
Guest

Downey Best Buy Customer service is terrible. I have placed an order on line and received an email said that my order are ready for pick up.

But when I got to the store to pick it up and the customer service cannot find my order.

After waiting about an hour and I asked to talk to the store manager about my order. But this store manager does not know what she's doing and try to give me the wrong item.

Anonymous
map-marker Richardson, Texas

Best buy warranty no good

bought a i-phone and a two year warranty from best buy. phone would not hold a charge , best buy said they would send my phone to a third party company and replace my phone in about three days with a refubished phone not repair or replace my phone with a new phone. i bought my NEW phone about 3 months ago and did not buy a refurbished phone. The two year warranty cost more than the phone cost and if there warranty calls for a refurbished phone they should be good enough and up front with customers and tell you that.
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Loss:
$320
2 comments
Guest

Always be wary of buying their Performance Service Plans. You pay alot and may receive a faulty refurbed item in exchange.

Also the Dec 2012 issue of CONSUMER REPORTS rates retailers on page 25. Best Buy is on the bottom.

Guest

It's clearly stated in your warranty paperwork that you will get a refurbished phone.

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Deborah Cdx
map-marker Phoenix, Arizona

Best buy. bad customer service

I went to best buy today in Gilbert, az. The store in williams field in the san tan mall. I was looking for a pay as you go cell phone with more on board memory than the one i have. I finally went to find someone after looking at the phones for about ten minutes since nobody came to ask me if i needed help. The associates were busy talking to each other and when i told them what i wanted the associate i was talking to said "well i would have to look at all of them" and walked away. He came back a bit later but by then i had found the store booklet that lists everything but when i asked about a certain phone he left again to look up the information but when he came back he said it had 1 gig of internal memory but the store information showed 512 mb. Then he was arguing with me and finally walked away again. By then i was mad but needed an ssd drive for my computer but i got a blank look from the girl in the computer department and had to tell her solid state drive and then she showed me the inly two they had. I left without buying anything and will go to Frys for the phone and the ssd drive.
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1 comment
Guest

Its funny how these Best Buy employees (mostly all teenagers) try to defend their less than honest company. There have been so many PROVEN deceptions that States'Attorneys had to get involved.

I believe that these kids are given paid time to post on websites like these.

File your complaints with your State Attorney's Office of Consumer Protection and continue to post on websites like this. Then send copies of the comments to the State'sAttorney's

Office.

The new issue of Consumer's Report, Dec 2012, on page 25 rates retailers and Best Buy is at the bottom.

Venessia
map-marker Snellville, Georgia

Best Buy Extended Warranties-No Good

I purchased a Sony Vaio laptop from best Buy on 6/15/2010. The purchase price was $1030.00, with an additional 3YR geek squad warranty. I needed some repairs for the laptop and sent it in. I was informed that the laptop was not able to be repaired and that they would do a reimbursement or replacement of the product. I get to the store and they no longer have any Sony laptop in the store, but they have them online. What I'm really upset about is that they determine my market value of my laptop was 679.99 with tax's $ 734.39. Why would I have paid 1030.00 plus $ 349.99 total 1379.99 to be told they will give me S 679.99 two and half years later. Talk about getting robbed? Some, No Lemon Policy. Talk about pissed- off. I will be closing my Best Buy, account and will not continue during business with them. Not to mention in-store fraud on my account.
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Loss:
$1030
4 comments
Guest

Do you really not understand how wrong you are in this situation?

First, you purchased an Accidential Damage through Handling Protection Plan not a warranty.

Second, you clearly don't understand the terms of the GSP (Geek Squad Protection) you purchased.

Third, you should know that for the depreciated amount you were given you can buy another laptop that is actually better than the 2 year old model which was not repairable.

Need I say more?

Alan C Xap

Read this:

"If we determine, at our sole discretion, that your product cannot be repaired, we will replace it with a product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a voucher or gift card, at our discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes.

ï‚· Technological advances may result in a replacement product with a lower selling price than the original product."

Above is part of the terms of the contract you purchased. By the way, you purchased years 1-3, not 3 additional years. Other than damage, year 1 was under mfr coverage.

Price appears plausible based on depreciation. I never buy from BBY, but no one forced you to purchase a BBY columbian neck tie service plan. In effect, you're getting $330 (actually less because you could have invested the 330 or used it in 2010 for more productive purposes).

Guest

You do realize that things depreciate over time right?

Guest

How much did you expect back exactly?

Were you expecting to be able to use your laptop for 2 years, have it break and then get your money back?

What kind of business would that be?

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Anonymous
map-marker Savannah, Georgia

"You can buy it Tuesday"

Attempted to buy Panasonic 55" Class LED 1080p 3D HDTV & Home Theater Speaker System Package advertised on website at a great price. After entering zip code was informed there were none available. Chose a second and then a third store, none available for shipping. Called customer service who informed us that if we made the order on Tuesday, there would be some available for shipping.... at an increased price. Really? We saw no verbiage on their website that indicated limited quantities, which we would have understood. Come on Best Buy, you wasted a lot of our time, plenty of our patience and I will shop elsewhere for this product... even if priced higher.
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Loss:
$1400
1 comment
Guest

If false advertising, you should file a complaint with the GA State's Attorney's Office. After filing, BB MAY offer you that item for the advertised price. Stay away from the Better Business Bureau as they are run by business and Best Buy may be a major contributor.

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