customer service store service customer geek squad phone manager order money people
1.6
Details
I received a defective phone I ordered 11/22/2018. I had been to Apple, Verizon and went into my local store within 3 days of activating to exchange phone. At first the young man was going to exchange the phone and then a female employee stated no online orders have to...
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Review
#1413663 Review #1413663 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
5.0
Details
I ordered a laptop on the 22nd and my delivery date to get it would be on the 30th and received a tracking number for the product. Well the 30th was yesterday and I have yet to receive it. I called customer service only to find out that my ordered wasn’t even shipped...
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1 comment
ayesheh n
#1653016

it will take you months and they don't care about customers

Review
#1412615 Review #1412615 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Original offered price
Cons
  • Have not received
Reason of review
Order processing issue
just bought new tv best buy, bought 2 yr war. was told it covers any thing for 2 yrs that might happen to it. the screen cracked took it back to the store then I was told it did not cover cracked screens first I heard of. contacted geek sq the said the same thing. I...
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5 comments
kenneth o
#1731690

this is a great company (NOT AT ALL) STUPID PEOPLE RUNNING IT I HAVE SPENT THOUSANDS OF DOLLARS WITH WALMART BECAUSE OF THESE PEOPLE THEY ARE NOT TOO BRIGHT.

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Review
#1412492 Review #1412492 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Full refund
Ordered a $700 computer to be delivered at a local store for pickup. The delivery date came and went with no email indicating it was ready for pickup. The Best Buy website showed the order was still being processed, but no delivery date. After a couple hours trying to...
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Review
#1411827 Review #1411827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
These people are out of control. I purchased an air fryer on Black Friday to be delivered to my home - it never came. Called today and not one of 5 people could tell me if my order shipped. they only said that they "do not have availability" to check on the order....
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Review
#1411545 Review #1411545 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$120
Preferred solution
Let the company propose a solution

Customer Service | Best Buy review from Johns Creek, Georgia

4.6
Details
Went to buy doorbell camera at Best Buy in Snellville, Ga. Had to ask for a salesperson for help bc they were all talking in group of 3 to each other. Not sure if I will visit that store again. Bad Customer Service...bad, bad, bad!!!!! L. Tyler
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Review
#1411077 Review #1411077 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.7
Details

Update by user Dec 29, 2018

OK I paid for somebody to drive me to Vancouver to exchange the desktop computer. Guess what It doesn't work properly either.

since Best Buy has blocked my phone number I can't even call them to tell them. The 550 dollar computer has turned out to cost me over a 1000...

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Review
#1411042 Review #1411042 is a subjective opinion of poster.
Reason of review
Bad quality

Ghost employees | Best Buy review from Houston, Texas

1.0
Details
Keyboard wouldn't work so I went into store to verify it was the keyboard or the computer. There was absolutely not a single employee who would acknowledge that we were there. If it wasn't raining I would have said *** and left. Won't be going back EVER!!!!!
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Review
#1410902 Review #1410902 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
2.1
Details
Purchased Samsung sound bar online on November 8th. Never delivered! Best Buy website under my account shows item never delivered and refund made. NOT! Multiple calls and attempts to get my money back have failed. O customer service. They just do not appear to want to...
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1 comment
ayesheh n
#1653017

their should be an organization to deal with best buy .

Review
#1410721 Review #1410721 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service
Reason of review
Order processing issue

Worst customer Service | Best Buy review from Carmel, Indiana

1.0
Details
Installed a High end screen protector for iPhone yesterday..paid extra for installation. They didn’t install corectly.. phone slipped of my hand , screen came off and my phone is broke .. I went to the store , explained them and the manager was so rude and they are not responsible for the wrong installation .. will never visit bes buy again
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Review
#1410097 Review #1410097 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Bad quality