Best Buy Reviews and Complaints
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Best buy sucks
ill tell u what happened i took my 1200 laptop that i bought a 350 additional warranty in on the last day of the warranty it was on the 13th i was there that morning the *** behind the counter says the warranty actually expired at midnight the night before! what?!!!!!! they said it would not be repaired! u know what else expired that morning my desire to ever do buisness with best buy again. ive spent over 10,000 in the last three years what a bunch of *** bye bye best bye lol idiots *** losers! if you are smart you will never step foot in a best buy store!
I wrote a complain to Mr. Dunn, CEO at Best Buy and got a preset regurgitated response from one of the peasants working there. It is further irritating to imagine that Best Buy thinks to send a sanitized email response is the right way to address a complain from a...
Best Buy Nightmare
My son purchased 50" inch television from your Utica store. Employees of Best Buy put the television in his car and when he unwrapped it the next day the screen was cracked. He took the television back to the store where he purchased it the day before and they told him that since it was carried out of the store they would not replace it or refund it. Nothing in writing indicating that this is store policy, no signature by my son. Seriously, has your store management heard of the Uniform Commerical Code, Article 2, Section 316. This store has not heard the last of this complaint. This will be escilated to civil litigation. In this down economic time when money is being spent on very few luxury items, it is shameful that a large corporation like Best Buy can't stand behind it products. I see a class action lawsuit here if there ever was one. No disclosure, no signatures just Best Buy making the laws as they go along. BAD BUSINESS.
Best Buy overcharged
I set up a contract with Best Buy Dec 28, 2011 for 5 cell phones through Verizon. I was told it would cost $35 activation for the first phone then $25 activation for each additional phone. I also had to order a phone that they did not have in stock so they had to create a temporary phone number until I received the phone. When I received my bill from Verizon, I was charged $35 activation for each phone plus I was charge to have the temporary phone number, that I did not use because I did not have a phone. I called Verizon and they told me I had to call Best Buy since they were the ones that told me the incorrect amount of activation. Verizon also told me that the activation used to be this way but it changed to $35 for each phone in Aug 2011. Either Verizon did not update Best Buy with this change or Best Buy did not update their employees. I called Best Buy, they said there was nothing they could do and that Verizon was the one that would have to give me a credit. I told him that Verizon told me that your employee told me wrong so Best Buy is responsible for giving a credit. He told me it was my word against the employee's... that made me furious. NEVER AGAIN will I go to Best Buy for anything!!!!!!!!!!! I'm not happy with Verizon either!!!!
Can't help you | Best Buy review from Montreal, Quebec
$500 dollars to spend and a manager on duty shrugs his shoulders and proclaims his inability to get the specific products in stock, on the shelves... If I could just pick up the box, no problem but its the experience. "I'm sorry, I can't seem to get anyone to help you." That's it. On a larger level, it seems the company has stopped to care in this particular store. I remember a totally different attitude when Best Buy arrived in Canada. How times have changed. Bought everything with not much less of a hustle at Future Shop.
I am a "Silver" member, earning points for all purchases. I purchased a video game, Call of Duty, for my nephew, along with $500 in electronics; a Nook and camcorder--- all on the same receipt. The video game purchased was in the wrong format, PS 3, and not Xbox. I...
Best Buy--- Don't shop here...
I am absolutely repulsed with the service that I received at the Best Buy Mobile on yesterday... I originally purchased a phone a few weeks ago. The sales guy talked me into purchasing the insurance. The phone screen cracked right before I was going to return the phone and cancel the contract. When I went in to the store (on a Sunday), I was told that I could use my plan to replace the phone and then I could return it.... They were out of the phone that day, so he told me to come back in 3 days... I came back on a Thursday afternoon, and the salesperson RETURNED MY PHONE, AND TOLD ME THAT HE HAD CANCELLED MY CONTRACT.... NO PROBLEM... HE EVEN GAVE ME A COPY OF THE RECEIPT... 20 MINUTES LATER, HIS MANAGER CALLS ME, AND TOLD ME THAT SHE VOIDED THE TRANSACTION, AFTER I LEFT, AND THAT I HAD TO COME BACK TO PICK UP THE PHONE... WHAT? I AM SO UPSET... BEST BUY NEEDS TO SWALLOW THAT LOSS, AND TRAIN THEIR EMPLOYEES BETTER.... THE MANAGER WAS SITTING THERE AS HE PROCESSED THE WHOLE TRANSACTION. BUT, SHE EXPECTS ME TO COME BACK TO THE STORE TO PICK UP THE PHONE ON A CONTRACT THAT I HAD BEEN TOLD WAS CANCELLED.... I CANNOT BELIEVE SHE VOIDED THE TRANSACTION AFTER I LEFT THE STORE... THAT IS BAD BUSINESS... NOW THEY WANT ME TO PAY $325.00 TO CANCEL A CONTRACT WITH AT&T. DO NOT DO BUSINESS WITH BEST BUY!!!!!!!!!!!!! THEY ARE CLEARLY UNDERTRAINED....
Did not deliver what I paid for | Best Buy review from Saint Louis, Missouri
Ordered 3 phones online. When delivered, only 2 phones were in the box. Best Buy opened a "case" to investigate. Two weeks later, UPS calls me to invetigate what Best Buy is talking about. I told UPS what I told Best Buy, only 2 phones in the box, invoice says 3. Now BB won't send 3rd. It has been 2 weeks since UPS called, approaching 6 weeks since I bought the phones. I e-mail Best Buy Customer Service, no reply (I referenced the Case #). Today I called Best Buy Customer service twice and received the "...due to high call volume, we are experiencing delays..." and then was hung up on. I already paid my credit card or I would have suspended payment. Very ticked off. I have bought $10,000 worth of electronics over the eyars from Best Buy. Now I will never set foot in their store on pull up their website again. So pissed, I am telling anybody at work who will listen my story and not to buy stuff from Best Buy or get ripped off.
Best Buy Credit Card
Best Buy in TEMECULA are a bunch of jokers!
I bought a ipad 2(64 gig) along with a keyboard on Jan 21st. I spent over $800 for all this stuff. A few days after the charger went bad so I went back to Best buy today to get the problem recitified. I was appalled when told since I was a few days over their return policy they could do nothing for me. I wasnt trying to return or exhange the Ipad I just wanted a WORKING charger! They blew me off at the counter and told me I had to drive across town to the Apple store to get a new charger. Only 16 days after the original purchase and they could care less that the product THEY sold me no longer works. So I went to the Apple store across time and they took care of me and laughed at the *** service Best Buy provides and said they receive complaints all the time about them. Guess its time to cancel my Best Buy credit card and go to Frys from now on!
Best Buy geek squad rip off
Payed Best Buy in Madison Heights Michigan 200.00 to fix my wireless connection problem. All they did was install a virus program on my computer after keeping it for 3 days. When I picked it up I was told I needed to contact Toshiba about purchasing a wireless network card replacement for 30-90.00 dollars.. uh duh that is what I told you! I took my computer home and IT specialist at my job told me never to buy anything at Best Buy she hooked me up with a Tenda wireless network plug for 10.00! Best Buy you lost a customer!
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