Best Buy Reviews and Complaints
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Best Buy - Racine, Wi
I went into this store on February 2nd, 2012 to purchase a fridge and a stove. I took the fridge home that night and noticed that it had 4 minor dents in the front stainless steel. I wrote that off as my fault for not inspecting it before they wrapped it up and put it in my truck. But that was something that should be taken care of. Anyway, the stove is the real issue. They had a floor model, Whirlpool gas double oven that was half off because "the company is updating their line and it is now the old model." Fine by me. The worker looked at the papers on it and said that nothing was wrong with it. She told me to look it over?? I pointed out a significant dent and scratch in it and worked out a deal with the manager to get an extra $50.00 off. I said I want it. The worker was processing my payment and had a young man come to take it in the back and package it up so I could take it home. The young man tried to pull it away from the wall but was having a little trouble so he decided, idiotically, to lift it up by the handle of the lower door. This caused the door to become ajar by an inch and not shut on one side. After waiting around for 20-30minutes, I was told to go into the back where the manager was looking at it. He said to fix it they would have to remove the side panel but were not authorized to do this and that Best Buy outsources appliance maintenance. This technician would be in on Monday or Tuesday and that they will hold it for me so nobody sells it. I had to call them on Wednesday and they said that the technician wasn't answering their calls. And, that they would get a hold of him tomorrow. They took my phone number again and said they would call. Another week went by. It was now February the 17th and I decieded to call them, again. They said that the technician hadn't come in yet and that a manager will call me tomorrow to tell me if it was going to be repaired. The manager called me and told me that the technician would be in on that Tuesday and even if it couldn't be repaired, that he would work out a deal with me on another, compareable model. Tuesday came and I missed their call. I was going to call back but thought I would just go in on the weekend and pick it up. Sunday, February 26th, 1830hrs. I went in and asked at the desk about the stove. They looked up my phone number in their computer but had nothing under my account. They had to ask around until they found a female who knew of it. She told me that they called me 3 times and that she was told to sell it Saturday morning. And, that she is sorry. That was all. A month waiting on their incompetence. I was going to have a *** storm right there in the store but thought of the children so I left. Went home and filed a Better Business Bureau complaint. I sent an email to Best Buy's customer support and started writing reviews of this ordeal on many different websites. I'm also thinking of returning the fridge, tv, washer, and dryer that I just bought from Best Buy. I just don't want to go through the hassle of hauling them back. Send emails to email@example.com Pissed, CRS p.s. The manager's name is Brad.
On Wednesday 2-22 I visited the Best Buy Store at Afton Ridge Kannapolis-Concord N C I received some information from a Geek Squad person and proceeded to the department in order to make a purchase, there were 2 sales persons in the area both were busy, I stood around...
Best Buy Sales Manager
Sold me a "DEAD"laptop,its brand new, and has a bad motherboard | Best Buy review from Doylestown, Pennsylvania
purchased a new samssung laptop,it would,t turn on,returned it to the store, they won,t take and had me return it by mail to the maker, weeks later i thought i had recieved my new laptop...again it wound.t turn on, and best buy would not take it back nor refund my money...i.m out about $300.00 bust buy said the 14 day return period had expired, so now i,m responsible for mail time, when best but said i had to mail it back to the maker...why diden,t best buy return it ?
Best Buy mislead us on phone purchase
Last year, after the new iphone was announced but had not been shipped, my wife went to Best Buy to compare plans. (My wife and I were both on the same Verizon plan for well over 5 years with Blackberry Storms plus carried her mom on an inexpensive phone). My wife came home with a new iphone (the older model) for her, a new phone for her mom and a Samsung POS for me on the AT&T network. I did not like the phone from day one because it is extremely difficult to even answer an incoming call. My wife said the saleslady told her i would be able to change it at anytime I wanted to with no problem. My wife and I both went back to Best Buy and expressed my concern. The lady she had spoken to said it was because the phone was not a true smart phone like I was used to and it would take a while for me to get used to it. (There was still a waiting list for the new iphones). We asked again if there would be a problem for me to change the phone in a couple months. The lady told both of us there would not be any problems changing phones. We visited Best Buy this past Sunday and spoke to a salesguy there. He said we have to pay almost double for me to get the iphone since we were already in a contract. I feel my wife and I were mislead by the saleslady. I feel she may have been looking to meet her sales numbers and watching out for her own self interests by not providing us with all the details so we could make an informed purchase decision.
Don't Buy Best Buy & Geek Squad's ext. warrantee
I bought a dishwasher from Best Buy and purchased their extended warrantee. 2 years later the dishwasher broke so I called to have it repaired. But while repairing the dishwasher, the Geek Squad repair person broke a water line to my sink. the cost for a plummer to come out to repair came to $200.00. I have called the supervisor, and left 3 messages. Then I called the supervisor's supervisor and left an additional two messages. Not once did I receive a return phone call from either one of them! That will be the last time I buy a warrantee from them.
Customer Service & other employees are trained to lie to customers, but some like myself know better | Best Buy review from Phoenix, Arizona
Sure, I would rather shop at Best Buy than nearly any other place in town, but I now hate more things about it than any store. They are widely renowned for negative criticism, whether that be pressuring people into extended warranties and other "must haves," or just hiring newbs out of high school to run the so-called holy "Geek Squad." What I'm going to explain, however, is my Best Buy experience while with my dad today when shopping for a cheap laptop & a bluetooth docking station. Best Buy isn't only taking advantage of *** people as some may assume, they are "trying" to take advantage of all people because they obviously do not know the difference. Smart marketing move? Let's think about this. It gets them put on I hate several things, (which is going to be - by far - the largest impact on the business), but most of all (and in all honesty), it deteriorates their reputation. We already know everything is about money, but there are variable lines that every business has to draw that reflect reputation, integrity, and many other important factors. Today they crossed this line. While in the laptop department, I caught the attention of this newb employee with long hair. My dad wanted a cheap piece of sh#$ that he could use to show pictures to my grandparents, so I wanted to use this newb employee to filter us to the laptops under $400. He was cooperative in this task (as he was the one who put them on the shelves). After some comparing, we decided on a really cheap model that met our expectations. The price was exactly what my dad wanted to spend. We proceeded to the checkout where we were then told that Laptops have to be brought to customer service; (I still don't know if this had to do with this incident, but it is very possible). Walking up to customer service with a laptop in hand, a pretty fudgepacker customer service rep. notices and quickly waves the long haired newb rep. over. What could they possibly be up to? The long haired newb states bluntly that the price for the laptop is actually going to be an extra $100 because it comes with a "recovery disk" that he burned for it; (pretty fudgepacker adds in, "and it took like five hours to make!)" While I'm standing there in disbelief, my dad starts off, "So, why wasn't this on the price tag?" Ends up it wasn't because the pricetags hadn't been updated, it was another fine example of how Best Buy takes advantage of all customers. What would an average person do in this case? "Oh, ok, well if it comes with what it needs, I guess that will be fine.... LOLZ." Why else would they be doing this? A f#^$ing recovery disk? FIVE HOURS? *** you are speaking to the wrong audience; I am not going to even make an assessment on my knowledge and how full of sh$# you are. The five hour process can be accomplished in minutes by any user: http://forums.techarena.in/guides-tutorials/1114725.htm The long haired newb had trouble explaining everything. It was like he felt guilty for this, (which he should); be straight with your customers ***. I asked him if we can avoid his bulls$#% service and be provided a laptop at the stated price. He agreed and went in the back room to get a box containing the laptop without his "five hour" operation. I had him ensure to me that the box wasn't tampered with since its arrival from the manufacturer. Not to target anyone reading this-- just a general message to the world.... DON'T put up with this sh$#. Best Buy does this because people are retarded and sell into everything. Don't get a warranty unless you are reckless or over protective, and seriously, don't buy accessories. It is very rare that you can't find the same accessory for 90%+ off online. Stand up for yourself, at least TRY to make a difference, and most of all, don't buy extra bulls$@#!
Best Buy continues to lie not fix phone
I had 5 phones, not counting the ancient loaner phone which also broke, break and I have been jerked around by Best Buy employees for almost 5 months. I live an hour away and not once have they called me. I have had to call them for all 7 visits. Everytime I get there, after waiting half an hour, they simply lie to me and give me the runaround. Even the manager, when he's there, at the Washington, UT store lied and didn't care. I don't a home phone and depend on my cell. Best Buy still hasn't fixed mine or resolved any issue. Company of liars and crooks!
Best Buy Manager
Crappiest customer support specialists know nothing about computer technology! | Best Buy review from Phoenix, Arizona
This is a complaint on the quality of customer service, not just today, but every day I go there. I was disappointed again coming to Best Buy today, this time to see the laptop in person that I have read about for years. Not new, by any means-- it's a Samsung Series 7 laptop. Series 9 is out with higher demand and is probably why the prices are dropping for the Series 7. Talked to another customer service specialist in the Best Buy computer department while standing next to my computer I had just purchased.She was probably right out of high school, but I gave her the benefit of the doubt. I asked her what she liked about my model. "ya, this one's pretty good" this one, ... it's you know... got a shiny aluminum casing... so it's pretty good... yeah... probably one of the best ones here." I started going into detail about the 8GB SSD cache, and she acted like she knew what I was talking about, so I asked her how many other computers they have in stock with SSD technology. She hesitated for a second and said, "well not many" ... I then - having a feeling on what she was going to say next - asked her, "could you point them out?" ... then she says, "I actually don't know what that is..." I didn't want to rub it in her face, but I wanted to make sure-- "you haven't ever heard about SSDs or SSD caching?" she says, "no... they actually don't teach us that here." Inside, I was really disappointed at this statement... little does she know that this is one of the most important specifications on this computer and she hasn't even heard about it and is trusted to assist customers. I felt I was obligated to give her a VERY basic rundown on what they are, stressing that if she has the most minute interest in computer technology, she needs to probably do a little reading, but I know she won't. It's kinda sad I had to introduce a technology to her that will one day be in every laptop. The saddest part, though, is that most people have been reading about this SSDs for two or more years and now it is finally in Best Buy stores, but their blue suited customer support specialists still don't know about the technology. Almost every visit at Best Buy shames the business. The products in the store are great products, but the quality of who they hire are bottom line worthless.
I USED TO purchase A LOT at Best Buy until I ran into THE POLICY! I puchased my wife a runners watch for Christmas. It turned out to have too small of print for her to read. I took it back 13 days after the exchange policy had expired. There was no flexibility and its...
Best Buy Manager
XBox games and manager | Best Buy review from Tonawanda, New York
A friend bout a game for my kids and gave it to my kids two days ago and the disc will not play, I tried to take it back to best buy and they will not take it and said if my friend does not have the receipt then I can not get a new game. I don't understand how you can tell me that it is not something I can exchange for the exact same thing and I will tell my friends to never buy a gift for my kids or me from best buy. Because I don't want my kids to have this happen again and I will not be going to the Glen Burnie MD store.
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