Anonymous
map-marker New York, New York

Defective/Used DVD's sold as NEW

Purchased 3 DVD's on 03/17/13. When I openned the first one I noticed the factory "seal" with DVD title was missing. The "seal" is a tape adheard to DVD case with movie title and must be removed in order to open the case. This DVD was defective and would not play in 2 different DVD players. The second DVD was also missing the factory "seal". Did not open this one. The third DVD has the factory seal. Will attempt to exchange/return the two missing factory seal. Feel I have been scammed by Best Buy. I was deliberately scammed by Best Buy and am now burdened with correcting this situation. Do not trust Best Buy any more. Stay Away!!!
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Loss:
$15
1 comment
Guest

Ever hear "Preachin' to the choir"? You just learned a Best Buy lesson.

Don't go there. You think you're the first to buy DVDs there opened or repackaged?

ShuutokuTentei S
map-marker Beaumont, Texas

Say Bye Bye to Best Buy

Say Bye Bye to Best Buy Let's say bye bye to Best Buy and send them the way of Circuit City! Today I got an E-mail from Best Buy that read "Need help with your order?" "You left an item in your cart". If I could have, I would have written back and said, "You have lost an item in your head between your ears". You see the day before I went to order a computer on line and was told it was unavailable for shipping, to pick it up at my local store. The problem was my computer told me, the computer I wanted to purchase, was unavailable in none of my local stores. So crossing my fingers, I called the closet store which was Beaumont, Texas. One customer service person told me sorry, then solicited me to purchase something else. I told her that was called a Bait and Switch tactic. She did not have a clue as to what I was talking about. The store manager initially was very helpful and polite too in telling me, "Sorry we just sold the only one we had 10 minutes ago". When I got upset, and did the, "Yeah Right Thingy!", he politely hung up on me. Then … Just when I should have quit when I was spiritually and mentally defeated, I did a dumb thing and called the Best Buy National Number. There I was soundly trounced, skewered and barbecued. Not with nastiness or impropriety, but with pleasantry, and truth. The national representative who works for best buy told me, "I get this same complaint all the time from lots of people who are as angry as you are. I agree with you, it is wrong for Best Buy to advertise an item and then not have it available." He went on to empathize with me explaining how he understood the time I spent researching and choosing a computer, going through the ordering process only to be stonewalled. Of course he did not offer any resolution to the problem. My impression was he knew there was no resolution. Obviously … I remain a glutton for punishment since I am writing this open letter to the world at large. Although frustrated and angry, I intend to persevere if for no other reason than to simply not let Best Buy or any other money grubbing operation to do that to me. Oh by the way, the BBB has had almost 10,000 complaints against BB in the last 3 years. Remember the price of consumer freedom is eternal vigilance!
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3 comments
Guest

That manager was an exception. Providing good service will get him fired.

Guest

Uninformed customers need to learn what bait and switch actually means...offering an alternative is not bait and switch.

Complaints about computers will be coming in from all retailers around this time...especially around when a new operating system comes out they all sell out of the old OS computers and can't sell the new OS computers till the release date of the OS.

This is what happens when there is no competitors.. Microsoft has Apple so when a new OS comes out there is no alternative for a computer you must wait till the new one comes out. And when best buy goes out of business the company that everyone goes to can do the same thing and in the end can literally tell its customers to *** if you don't like it where else will you go.

ShuutokuTentei S

UPDATE: Say Bye Bye To Best Buy ...

This is most certainly my week for the unexpected. As well, I know those of you who read this self update after consuming my initial complaint cannot help but think that I was bought off, originally substantially in error, or threatened by a platoon of Jack Booted Geek Squad members.

Yet, I assure you, it is none of the preceding. I am in fact the author of the foregoing complaint. What happened simply is that my letter of complaint caught another Managers attention. A different manager from the Beaumont, Texas store called, was sincerely apologetic, then asked me to allow him a few hours to locate the computer I wanted.

He actually called back within minutes telling me he had located my computer in Lake Charles, Louisiana and it would be here locally in 2 days to pick it up. I could not be more pleased that someone took the proverbial bull by the horns and actually made an effort to service a customer. Please forgive my lack of passion, and ill timed sarcasm as I have become a bit jaded. Truly … Kudos to Arthur the manager who did in minutes what no one even made an effort to do.

In closing, I suppose I could just let my original complaint stand without an update, but for me that would be as bad as what was originally done to me. As a consumer, and a merchant myself, I feel it critically important that merchants feet be held to the fire.

However, I feel it twice as important, in spirit and truth, to report when a merchant does take responsibility and make things right. As they say two wrongs do not make a right, and two rights are a beginning to keeping the circle complete.

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Anonymous
map-marker Mobile, Alabama

Best Buy is ***

Best Buy is one of the best places to shop and find something no one else has. That is about the only thing that is good about them. I have more than one story about them and all shows that they have no customer service or knowledge about helping the customer. I work in Law Enforcement and assisted another agency in a call at Best Buy in Spanish Fort, AL. An elderly man purchase over $10,000 worth of TV and stereo equipment not to be helped when he asked for help. The man called and asked for help installing the items purchased and he was told they couldn’t help him. He went back to the store and wanted to return the items and they tried to charge him a 15 percent restocking fee on the 10K. He became irate. He didn’t ask for it to be installed for free, but for them to do it that day. If someone spent that kind of money in any store I know of, they would have found a way to help him due to the amount and his age. Another time my mother and father in law went to Best Buy to purchase a TV. They came back with a great TV and a HD Directv box. The person at the store told them that all they have to do is hook up the box and it will work, since they have Directv. OK! I know that isn’t true because you have to have the HD oval dish. Then they charged them a 15 percent restocking fee for returning it. The person in the store has no knowledge of the products or they just wanted to make a sale. Either way that is *** by Best Buy. This is just a few stories I have about Best Buy and many more about this business being *** for customers. I for one would like to see Best Buy go out of business and for the last two to three year haven’t purchased anything from them. I refuse to purchase anything from them and will look at the store for items, then go to Staples or Office Depot to purchase my item. They have all the same things.
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4 comments
Josalyn Boh

Doesnm;t matter. If someone was purchasing $10,000 from my store and insisted it be installed that day, I woudl bend over backwards and offer the installer time-and-a-half or double time to get the job done.

The comsumer may be difficult, but really!!!!

So they made $1,500. Not a bad deal for BB.

Guest

There is something called "good business practice ". Considering the information provided it seems that this was absent.

If the salesmen provided incorrect information and was just wanted to make a sale as it appears, then no excuse exists. Also, if correct advise from knowlegable salesmen had been provided then the merchandise would not have needed to be returned.

Guest

Yes, they should eat that loss. Its called CUSTOMER LOYALTY. Ever take a business class?

Guest

Maybe their Geek Squad was full of appointments that day. Should someone else's scheduled appointment be cancelled because someone bought $10,000 worth of items?

Doesn't seem fair to me.

If you buy brand new electronics, use them, and return them, you should be charged a fee. Best Buy isn't a rental service.

Plus they now have to sell the items at a discount because they're used. I suppose Best Buy should eat that loss, right?

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Adriyanna Ljn
map-marker Tukwila, Washington

Return policy

This is certainly not the place to do business. I received an Apple ipad 2 as a gift that was purchased at Best Buy by my girlfriend on her Best Buy account. I wanted to upgrade to the Retina Display model so I took the unopened one in to exchange/upgrade and was told that because it was purchased more than 30 days prior to me bringing it back it was tough luck. I now know why they have such poor ratings. When I told the manager that they should learn something from Nordstroms way of doing business it fell upon deaf ears. I instead paid off my girlfriends account balance in full and will never ever spend one dime in any of their stores.
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4 comments
Guest

Nordstrom is a clothing store, first of all, so you can't say that Best Buy should follow a CLOTHING STORE'S policy, as Best Buy doesn't sell clothes. They are first and foremost an electronics retailer, and as such, they have a VASTLY different policy than that of a clothing store.

Secondly, you should have returned the iPad the day that you got it if you were unhappy with it, as then it wouldn't have been a problem. Unless your girlfriend gave it to you when it was already outside of the return policy. That's just hard luck, then, and I'm truly sorry if that was the case.

Like many of the people here have already said, 30 days is MORE than reasonable for an electronics return. Almost every store now has a 15-30 day return policy on electronics. Why? Studies show that most people make returns within 15 days, so that's why most stores do that. Also, if a product is defective or if you are unhappy with it as soon as you get it, that gives you the opportunity to return it immediately once you realize you don't like it or don't want it, it doesn't work, etc. etc.

If you do receive the item as a gift and it is within the return policy, return it either the day that you get it (if the store is still open when you receive it) or the very next day. Don't hem and haw about returning it, as this will most likely result in your being told that the product is outside of the return policy, which it would be, through no fault of the store at all.

One thing to keep in mind for next time, in case you ever DO go back to Best Buy...if you have a Reward Zone card with them (not the credit card, but just the points card), they can access the "Customer Lookup" function on their computer, put in your phone number or first and last name and pull up a complete list of all the transactions that you have made within the last few months (assuming that you remembered to use your Rewards Card on those purchases). So, if you're curious to know if an item that you purchased falls within Best Buy's updated 15-day return policy, all you have to do is go into Best Buy's store shortly after you have bought it or received it (take the purchaser with you if you received it as a gift), and ask them to look up the date that you bought the product. If it's on your Rewards account (or the purchaser's account), then they should have no problem finding it, and they can tell you the exact date that it was purchased. This is what I would do in your situation with all future purchases...just something to keep in mind, though. :)

Patrick Nkk

your first mistake was your girlfriend being too lazy to find out the return policy. the second mistake was her again because she got you an outdated tablet because a new iPad comes out like every few months anymore.

the third mistake was you wanting an overpriced tablet aka an iPad in the first place.

my advice? just stick with the iPad 2 because the newest iPad won't be much different, if at all.

Guest

I work for the sinking ship known as Best Buy and I can tell you this is one of the many problems plaguing the company. I understand the whole "policy is policy" idea, but this was an opportunity to get an easy "up-sell" that the managers are constantly pushing the salespeople to do.

IMO you make an exception here. Take the exchange, give the customer what he REALLY wants, and sell the iPad 2 to one of the many customers that want one.

Wow, a solution that makes everyone happy. I know that's a totally new and unfamiliar concept for BB, but maybe new and unfamiliar is what we need so we can stop *** off so many customers.

Guest

30 days is plenty of time to return an item, especially electronics. You can't single out Best Buy on a policy that is really industry standard.

Wal-Mart, Target, Sears, Radio Shack, Toys R Us, and many other stores have silimiar or shorter return policies on electronics. Make sure you boycott them as well if you find that policy unacceptable.

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Honestbroker L
map-marker Leesburg, Virginia

Best Buy Customer Service Is a Joke

The headding gives you some choices for review type. Somehow I am Pissed just doesn't capture how I really feel about Best Buy. I urge anyone who reads this review to buy from someone else, anyone else. Best Buy is going under and they deserve to, please read on. On 11/26 I purchased an HP printer. I found the model I wanted and asked one of the associates for a price. The sales associate told me they were $149.99 for Black Friday but were now $200.00. I decided to buy it anyway since we needed a new printer. When I got home I looked it up on HP's website to make sure it would work with my wifes Ipad and discovered that the price was $149.99 on HP's site. Was I pissed or what? Best Buy had cheesed me. I picked up the unopened printer and my receipt and returned to the store. I mentioned to the manager that I was dissapointed and felt that the sales associate had mis-represented the price. The young lady immediately took great umbrage at me for "calling her boy a liar". Needless to say I was now somewhere between simmer and boil when she continued with " you just don't understand how business works". Talk about throwing gasoline on a fire, this kid is no more a manager than the Iatolla is Santa Clause. I asked for, and received a refund as I don't do business with dishonest companies. Anyone who reads this can easily conclude how I felt as I left the store. Over the years my wife and I have spent many thousands of dollars at Best Buy but they will never get another dime from us. I guess they just don't care, they are headded for chapter 11 and they seem to like it that way cause they sure treat their customers poorly. We are shopping for a flat screen TV and a new washer, dryer, and refridgerator for Christmas. Can you guess where we won't be buying any of those? Sorry Best Buy but you had your chance and you blew it.
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Loss:
$5
1 comment
Guest

In all honesty Best Buy has 2 different pricing structures, one for online and one for instores. Quirky but true. BTW, I am not a fan of Best Buy and do not shop there.

alpo p
map-marker Milford, Connecticut

Black friday sale at bestbuy

I am a new homeowner who moved in the town of Milford at the month of October 2012. As a new homeowner we need new things for our home to share with family and friends. For two weeks I'm been looking on the world wide web for the best flat screen television deals on Black Friday. If it would be either an online purchase or actually standing outside before store opens as I do every year. Many had great advertising deals for Black Friday on flat screen tvs. Well the electronic store Bestbuy advertised the deal I was looking for, which was a Samsung - 55" Class (54-5/8" diag.) – LED – 1080p - 240hz - HDTV for only $799. The model number #UN55EH6001FXZA with SKU:684****. I was so excited I couldn't wait to purchase to tv. As I mentioned before, I was looking for a tv. A tv that was bigger than 50" and more importantly with more than 120hz. This was the tv I wanted in my new home. I saw that I had the option to purchase item on Bestbuy's website. So I used my credit card by purchasing it with utter happiness on Thanksgiving morning. My order details of my online receipt matches the description of the television. Took a ride to Bestbuy in Orange, CT to purchase wall mount. While I was there I decided to walk near the tv section and noticed there were many on pallet. The advertisement was plain as day right on top of the boxes of television, "$799 for Samsung - 55" Class (54-5/8" diag.) – LED – 1080p - 240hz - HDTV for only $799". My I also add what I thing is more important is the box says… Samsung - 55" Class (54-5/8" diag.) – LED – 1080p - 240hz – HDTV. So I cancelled my delivery, changed it to pick-up and took it home with me. Early Friday morning I went to work and bragged to my friends I got the best deal for $799. Well my best buddy Chris bought a television Friday on Bestbuy website too. The problem was his purchase description says… Samsung - 55" Class (54-5/8" diag.) – LED – 1080p - 120hz - HDTV for only $799. His model number for his order is…#UN55EH6001FXZA with SKU:684****. How can this be, two identical model numbers with two different descriptions? After realized I have been ripped off, I called Samsung customer service for answers. I told Samsung the model number I have is 120hz which does not match the box description. After an hour trying to solve issue Samsung hung up on me. The next step, I called Bestbuy and told them the same thing. I was transferred to an Agent from customer care and he admitted it was a mistake. He suggested I bring back tv and get money back. The problem is I was scammed in thinking I purchased a tv with 240hz but instead 120hz. Now that Christmas is so near, all the best deals are gone. This is not how to treat a customer and I feel I was cheated. From pissed off customer, Alan nautic411@***.com
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Loss:
$799
Adalena Uyc
map-marker Dracut, Massachusetts

Best buys customer support is non existent

I was talked into a geek squad warrantee, which I usually never buy, for a Nikon camera. They said the best reason to buy one was every year of the three years you bring it in and they clean it and update the firmware. The geek squad papers also says bring it in with carry in service. When we waited for a full year we went to take it for our first time. They told us at the store will have to be shipped put which means won't get it back for about three weeks. It's the holiday season and my wife is 9 months pregnant and we can't wait 3 weeks. I sent their customer support an email and after a week a note came back said it would be forwarded to the rigt departments to get resolved. I wrote after another week went by and was told they were still trying to resolve the issue. Another week went by and I wrote again and no response in 4 days. I feel totally misled and I think the customer service is just non existent there. They should really be embarrassed.
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Loss:
$130
Anonymous
map-marker Salt Lake City, Utah

I was lied to first and then treated badly

It doesn't seem like anybody is willing to help, they are always very friendly and helpful before you purchasing anything, but after you paid your money, they are NO longer friendly and helpful. I bought an accessory from them, I was told it would work but it was not compatible when I took it home. The second day, I took it back to the store and exchanged it with some games instead. They told me the first charge would be refunded (the girl at Customer Service Desk who took care of the exchange told me)which they never did, and now I have to pay for both the accessory and the games or my credit is going to be ruined. The store manager insisted I should be paying for it and if I want to talk about it I need to go back to the store which is pretty far to drive. I am looking at my receipt in front of me saying the accessory's cost is refunded but it is actually on my statement that I have to pay. I wanted to just return my games but my husband said it doesn't worth to spend the time and gas to travel. Well, I paid for both and guess what, I will never go back to Bestbuy to buy anything and I will make sure to tell this story to anybody I know.
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Loss:
$16
1 comment
Patrick Nkk

your story is a little confusing but.. anyway, if it's so far then why not just drive to a closer retail store?

Anonymous
map-marker Mount Joy, Pennsylvania

Two year old $1700 refrigerator rusting out

Bought a black three door RF267ABBP refrigerator with the ice and water in the door from Best Buy with a three year same as cash no interest. At two years I noticed rust starting to form at the ice/water bay. Called Samsung and they gave some song and dance that it is not covered. I proceeded to explain how I was soon to be in the market for a dishwasher and microwave. I explained that I had serious reservations actually buying something like a dishwasher that deals with water all the time. She arranged to have a repairman (Sears) come out and take a look. He came out and deemed it was not a "manufacturers defect" and said it would be $500 and the service visit was $75. Of course I declined and said I was extremely disappointed. A few days later I received a message on my answering machine from Samsung to "follow up" the service visit. Unfortunately a few weeks went by before I returned the call and guess what...the number was no longer in service! So I call the 800 number and get some woman. I begin to tell my story and she basically says no go. So I ask to speak to her superior. I tell the story and I get the same results that it is not a "manufacturers defect". I also mentioned my parents $400 32" Samsung TV just died after 2 years and they are on a fixed income! I give her one more chance to do the right thing and honor their product since I stepped out and bought this piece of garbage. She doesn't change her decision so I politely go balistic and proceed to tell her that I will never buy another Samsung product and that I will be sure to tell everyone using every electronic means possible. I told her that if I succeed in sparing just a couple of people from having such an experience it will be worth it. The loss of just a few sales will make the $500 repair (their cost was probably less than $300) seem rather trivial. Maybe I can save a few hundred people from this kind of poor service! I read that Samsung is the fastest growing appliance brand. If that be the case their customer support is surely lagging behind by a long shot. It will catch up to them! STAY AWAY FROM SAMSUNG!
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1 comment
Guest

Thank you for the heads up regarding Samsung products. I have discovered that Best Buy sells lower end appliances at a substantial profit.

If you want quality you have to go somewhere else because most of what I have found at Best Buy is low end junk at medium to high prices. There are better deals out there.

Ed.Rollins
map-marker Aurora, Colorado

Best Buy is a RIPOFF!!!!!!!

I purchased a Sony Bloggie for my daughters birthday at the Best Buy in Southlands in Aurora Colorado on May 2nd. It got dropped and the corner of the camera was dented effecting the camera button, Luckily OR SO I THOUGHT! I purchased the 1 year extended in store replacement warranty. So I called the store yesterday and they said bring it in and we will replace it. Just like every other time I have ever had a problem with something I purchased at Best Buy. THATS WHY I GOT THE EXTENDED IN STORE REPLACEMENT WARRANTY! But after I arrive at the store I am told by the 350 pound fat *** manager that They dont carry anything comparable to that camera and they have not carried that model since June! So I asked him the next logical question, WHY IN THE *** DID YOU SELL ME AN EXTENDED IN STORE REPLACEMENT WARRANTY FOR A PRODUCT YOU WERE NOT PLANNING ON CARRYING ANYMORE??!! Then he tells me that he will give me my money back that i paid for the camera. I asked what about the $30 I gave you for the in store replacement warranty THAT YOU ARE NOT HONORING?! No , you dont get that back, just the money you spent on the camera. I asked him if he was willing to lose a very good loyal long time customer over giveing me back my $30 that you clearly owe me! He said yes I am. So I told him that I will never be spending a single dime of my money in any Best Buy store EVER AGAIN! Then he hands me a Best Buy gift card and tellls me that is how I get my money back!!!!!!!!!!!!!!! So not only can I not replace the *** camera because Best Buy doesnt carry it! I cant even go buy it someplace else!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *** YOU BEST BUY! i WILL BURN THE CARD AND YOU *** CAN GO THE WAY OF CIRCUIT CITY!!!!!!!!!!!!!!!!!!!!!!! i WILL BE TELLING ALL MY FRIENDS ABOUT THIS EXPERIENCE AND ADVISE THEM TO NEVER BUY ANYTHING AT BEST BUY!
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Loss:
$160
1 comment
Alan C Xap

Sorry OP, you're misinformed. The replacement plans replace the "value" of the product in a gift card, or provide you with a new or refurbished one.

Nowhere in the terms does it or did it ever say that you will get the exact item. Your ranting is absurd and I don't and never did work for BBY. Plus, without the plan, the store has ZERO obligation to do anything for you as you dropped (it's called consumer negligence legally) it. So, for the $30, you got money or a credit.

Sounds like a win to me. BTW, the plan you purchased was not extended, it was for year 1.

Anonymous
map-marker Abu Dhabi, Abu Dhabi

Harrassment with a disabled son and companion dog.

On the 16th of December 2012 at approximately 7:30pm, my wife, disabled son and I was approached by a Best Buy employee at the Wilmington, NC store off of College Drive. The employee was told by his manager that we are not allowed to put our companion dog down on the floor of the store because it was store policy.

He informed us that if we needed to put him down to take him outside. My wife told this flunky that if the store manager has an issue with our disabled son's companion dog, to come back here and talk to us. Later during check out, we noticed how odd the checkout people were acting. They looked at our son strangely and at his companion dog which I held even though it was an effort to hold a dog and pay for our purchases.

Afterwards I returned into the store and approached the floor supervisor. I asked him what was the problem with our dog being in the store. HE claimed it was store policy that dogs have to be carried in the store! I said if a 150lb service dog entered this store you are going to make the owner carry it??

He said then that if the dog is 50lbs or less it'd have to be carried. I then asked to see this store policy that he spoke of. He stated he does not have a copy. I then asked if it is posted on the store outside so everyone can read it.

He said no. I said so you don't really have a store policy and that what you're doing is against the law and discriminating to my son! I said to this dude that we shall never return to this store ever again!! My son is 20 years old and was born with Trisomy 21 Downs Syndrome.

His companion dog is a 14lbs Papillion, well Trained and very smart.

Mr.

and Mrs R. Parker and son.

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10 comments
Guest

FYI BEST BUY IS PET FRIENDLY. I WORK AT A BEST BUY AND WE WELCOME PEOPLE WITH DOGS. THEY DONT KNOW THE POLICY AT ALL

Guest

With BB going down to bankrupsy, they shoulda hoped the dog would make a purchase.

Josalyn Boh

One thing jumped ouyu at me. Your had an effort to hold the dog while paying!!!

If the dog was a trained service dog, then it would not have to be held while you were paying. The dog would be trained to sit/lay when commanded for jut these types of events. If you received a service dog, I would return it for further training.

Why were you taking care of the animal? It shoudl be responding to your son!

Guest

Simon is right that there is a definite difference between a service and compsnion dog though people tend to use them interchangably. But the store should have provided a written guidance from Corporate to each store in order to stave off confusion. Many non-food stores now allow companion dogs.

Guest

Never once did they mention their dog is a service dog. The only time service dog is mentioned is in the hypothetical "150lb service dog.." Service and companion are completely different and not interchangable.

Someone who legitimately owns a service dog would not make those kind of errors.

My guess is the lady brought in her son's dog because she felt she since he's handicapped, rules don't apply to him and no one will say anything.

Guest
reply icon Replying to comment of Guest-584715

You are *** up for saying the things you are saying. You don't know their situation.

Guest

As the coplaintant's son was disabled as stated, the dog is a service dog. The two terms are used interchangabily.

Guest

A companion dog is not a service dog and is not subject to ADA laws. The dog shouldn't have even been in the store.

Way to use your son's disability to garner sympathy for your complaint against a retail store. You sicken me.

Guest

Though the comment from the Geek Squad employee here is helpful, instances of rude employees at Best Buy are pretty much routine. I doubt that this customer will call nor email Corporate as the damage is done and will put this incident behind him but never step back into a Best Buy again. Afterall, all anyone in Corporate can do is apologize and state that something similar would never happen again.

Guest

Call this number - 612-292-****

Its senior representation for Best Buy, see if they can remedy your situation. I apologize for the rudeness of your local Best Buy employees and I hope their actions do not negativity impact the company as a whole.

A lot of good people work here. If that number does not work email these three people.

Lisa.Smith@***.com, Tim.Sheehan@***.com, Shari.Ballard@***.com. Hope everything gets taken care of.

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Anonymous

Customer Service is horrible at Bee Cave Texas location

Ipad case purchased in black by son, next day he went back to exchange it for the identical case in red. The "customer service" woman said because the sae was over and he had his receipt he'd have to pay an extra $13. She said if he hadn't brought the receipt they could have done it - he clarified what she said to make sure he understood and his girl friend witnessed and corraborated the story. I went back several hours later without the receipt to exchange. They tried to tell me they couldn't do the even exchange because I didnt have the receipt. The woman who had waited on my son lied and told the manager that she didn't say what she told my son about the exchange. They charged me $13. more to trade it out. I will NEVER shop there again and am spreading the word about their poor customer service. How *** of them to lose thousands of dollars on what should have been an even exchange. The manager on duty was completely uninterested in assisting.
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Loss:
$13
4 comments
Guest

Someone responding here sounds like they work for Best Buy. ILoveCustomers myself.

Guest

poor management,poor customer service

Patrick Nkk

oh well. you were dumb enough to buy an overpriced tablet so what's the deal with spending a little extra on a case for it?

Guest

They apparently do not have a clear return policy. The Dec 2012 issue of CONSUMER REPORT rates retailers on page 25. Best Buy is at the bottom.

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Anonymous
map-marker Boston, Massachusetts

Best Buy's return policy

Bought a laptop and five weeks later it died. Was refused an exchange or return, despite the fact that it was a defective product. File a complaint with the MA Attorney General's office as well as the BBB. I will have to purchase a new laptop. I may file a small claims court action. I am now dealing with HP directly. BB will never get another cent from me. I am a great customer- I just recently purchased laptop for my son who is in college and an iPod. I had a flat screen t.v. picked out from Best Buy, but they will NEVER get any more money from me.
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5 comments
Guest

Laptop "died" is a very broad term. Did you drop it?

Was there a power surge? Perhaps you spilled something on it?

In my experience, the customers that whine the loudest are the ones whose fault it is in the first place. A laptop dying does happen but I'm also sure that the Geek Squad could have and probably did offer to send it out for service but you were too impatient to wait.

Wing Nfj

I'm not an attorney but I believe an attorney would say that somebody who buys a laptop computer does so with the reasonable assumption that it will last more than 5 weeks before it goes belly up. I am also told that most of those extended warranties you can buy at point of sale are not worth nearly as much as what they cost.

Patrick Nkk

well then I guess you don't plan on buying a laptop anywhere because a majority of retail stores have similar computer return policies. I guess you turned down the protection plan and assumed that the manufacturer warranty means bring it back to the store.

well you bought an HP laptop, there's no Best Buy brand laptop. oh well, *** people these days.

Guest

Simon sounds reasonable. You angry customer do not.

I assume you turned down the geek squad protection plan (which has no repair deductable cost) for your major purchase too. why is that bunk computer bby's fault and not the manufacturers fault?

Guest

The return policy is on a huge sign by customer service and on the back of your receipt. You have 15 days to return the laptop, which is the same policy as Wal-Mart.

You can waste your time with a lawsuit if you want, but you will be laughed out of court. It's not as if Best Buy has an unusually short return period. 15 days for electronics is industry standard. Your computer is still under the manufacturer's warranty.

Instead of :cry :cry :cry to anyone who will listen, why don't you contact them and get it fixed?

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Joe c Imw
map-marker Perth Amboy, New Jersey

Best Buy bait and switch

I saw windows 8 pro on sale for $70. at best Buy, I thought this is too good to be true so I called their 800 number, they stated that this is the full version and not the upgrade. I was still hesitant and decided to get this in writing, so off to my local Best buy store, where they did state it was the full version too but refused to give me anything in writing....Now I'm getting suspicious. I write an email to Best buy support and flat out asked if this was a full version or the upgrade, they replied that this is indeed the full version. I made my purchase. Flash ahead and on Oct. 26th I get my disk in the mail. I open it and find "upgrade" on the bottom part of the disk! Back to the store to get my refund but what did I find out that the store manager ( I had to ask for the manager) stated that "It is a Federal Law" that I can not return the disks! This was a flat out lie! It might not be Best Buy's policy to accept open software but it is not a federal law or any law anywhere. I filed a complaint with my States Attorney General Consumer Complaint Division and another complaint with the FTC. Best Buy is still selling what they claim is a full version and sending out upgrade versions. If you were hood winked from Best Buy on your Windows * Professional disk then I urge you to file a compliant also. We the consumers need to get together on things like these scams and bait and switch tactics and see that Best Buy gets fined for ripping people off!! We can stop these corporations from abusing the consumer but we have to work together on this
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Loss:
$70
10 comments
Guest

Its funny how these Best Buy employees (mostly all teenagers) try to defend their less than honest company. There have been so many PROVEN deceptions that States'Attorneys had to get involved.

I believe that these kids are given paid time to post on websites like these.

File your complaints with your State Attorney's Office of Consumer Protection and continue to post on websites like this. Then send copies of the comments to the State'sAttorney's

Office.

Guest

Its funny how these Best Buy employees (mostly all teenagers) try to defend their less than honest company. There have been so many PROVEN deceptions that States'Attorneys had to get involved.

I believe that these kids are given paid time to post on websites like these.

File your complaints with your State Attorney's Office of Consumer Protection and continue to post on websites like this. Then send copies of the comments to the State'sAttorney's

Office.

Guest

Buy it and find out yourself.

I find it very pathetic when best but employees get on here and feel the need to name call and act like little children isn't it? It must be a best buy employee because they are clueless about what they sell....as the last poster clearly shows

Guest

It's funny cause. The $69.99 version was the full version. Fool.

Guest

obviously Mr truth must be a best buy employee because he childishly reverts to name calling

Guest

wow, your an *** and you are wasting valuable resources on your mundane entitled life. GET OVER YOURSELF!

Guest

Doesn't it say right on the box whether it is the "upgrade" or "full version". All of Microsoft's previous operating systems have said right on the front of the box whether it was the "full" or upgrade version.

Guest

and to top it off tiger direct had the upgrade for $38.00 friday.

Guest

They told me three times it was the full version and then they sent the upgrade version. How is that not a Bait and Switch?

Just because it's best buy does not justify the means to deceive.

If people got together when corporations mistreat them then possibly we might get laws enacted to stop this type of business practice.

Since when should it be o.k. for any business to lie to their customers?

Guest

How is this bait and switch? It's pure idiocy on Best Buy's part, but what else did you expect?

It's Best Buy. Wouldn't they rather you pay for the full version because it's more money?

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Anonymous
map-marker Oxford, Alabama

BAD TV REPAIRS AND CUSTOMER SERVICES

I WOULD LIKE TO TELL EVERYONE THAT IS THINKING OF DOING BUSINESS WITH BEST BUY TO THINK A SECOND TIME BEFORE BUYING A PRODUCT, OR REPAIRS .BEST BUY MAY HAVE A GOOD PRICE BUT THE SERVICE IS NO GOOD THEY TAKE NO LONG TO REPAIR YOUR TV ,COMPUTER ETC: AND THEN IT WILL NOT WORK OR OPERATE RIGHT FROM THE BEST BUY PEOPLE AT THE STORE IN OXFORD ,AL PH. 256-832-**** TO THE BEST BUY PEOPLE AT HEADQUARTER 1-88*-237-****. ALL GIVE YOU THE RUN AROUND AND COVER EACH OTHER BACK THIS IS MY PROBLEM NOW I HAVE WITH THEM. SERVICE IS NO GOOD. BUT IT JUST SO HAPPEN THAT I VIDEO MY MEETING WITH BEST BUY WHEN I TURN MY TV IN FOR REPAIRS. AND IF I DO NOT GET BETTER SERVICE THAN I BEEN GETTING I WILL ?????????
View full review
Loss:
$500
2 comments
Guest

Sounds like you went in on a bad day... I've always gotten the help I've needed in a timely manner.

by the way, press the caps button to cut that off. ;)

Guest

The best thing about BB is that I don't have to shop there. Thanks HH Greg.

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