Best Buy Reviews and Complaints
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Best Buy Has a Problem-
....We live in Oklahoma City and we buy most of our TVs,stereos and DVD players at Best Buy.My first complaint is that since I am disabled, The store does Not have an Electric Cart for me...like the ones at Wal-Mart. The second problem with Best Buy is that there is Never a sales-person willing to Help you with your purchases. We arrive with the money to buy our items NOW...and the staff just Looks at us and wanders Away somewhere. This store needs Sales Persons that have Knowledge of All of the products available, their Cost -And their Warranties.
Best Buy - Customer Service
I am a typical consumer electronics shopper who never buys the extended warranty. Figure if it breaks I will just buy a new one. Well this Christmas my son bought an Ipod at BBY and to my disappointment he bought the BBY 1yr service plan. Well just this last week he broke his Ipod. I was pleasantly surprised when we went to BBY. They immediately replaced it with a new one off the shelf - no questions asked. I was very impressed with their customer service and commitment to my sons satisfaction. I learned an important lesson here and I profess that BBY DOES HAVE GOOD CUSTOMER SERVICE.
I purchased a $2500 TV at Best Buy #299 in Raleigh, NC.. When the store delivered the TV, the TV screen was cracked and the store manager and sales manager would not exchange the TV.. Not only that but the two managaers said that myself, father and sister were lying...
Best Buy Sales Manager
Bait and Switch 42' LED LG LCD by Managers' | Best Buy review from Washington, District Of Columbia
On 2/18/12 I purchased an open box 42' LED LG LCD for the Woodmoore Towne Center Best Buy. On this day i was looking to for a Superbowl return and came across this tv. I was not on display so I was unable to test it before purchase but I figured it would be good since they have a 30 day return policy. All was fine was the purchase until I was leaving out the the store I had been in the store for maybe a 30 mins looking around after to had purchased the TV (it was with me in the cart). As you know BB policy requires you to present your recipt on exit. While doing so the TV was taken from the cart by the Entertainment Mgr. and and presented me with a different TV. To my surprise I asked why he swapped my TV for another OPEN BOX TV (the same one as I purchased) because he said someone had purchased the TV I had been walking around with a few hours earlier. That made no since to me cause if that was the case why wasn't it removed from the floor and why did the saleperson sell me the TV. A big arguement was created and the GM Prasad got involved. He snatched the recipt from my had and told me that I dont need your money we will just return you your money after we sold you a TV and now we are going to exchange it from another. The whole dilema lasted another 30 mins with cops having to be called to provide order to the store since this whole problem was front and center at the main exit and entrance. The OPS Mgr. had to resolve the problem by checking that the TV they swapped to give was in working condition. Which it was thankfully. After all of this I will never shop with Best Buy again. Their service is unprofessional and I hope they become another Big Box Store that falls to ECom businesses. I would hope that no one would have to go through what I had to for a purchase at BB.
Customer serice bites | Best Buy review from Escondido, California
I purchased a home stereo on dec.19th 2010. 4 months i used the USB port to listen to my iphone. I didn't work on top of that my iphone would no longer charge! I had purchased my phone from them and the AV cable to. They replaced my new iphone with a refurbished unit and exchanged the cable. I asked if the stereo could have been the cause and was assured it was not. Today i needed to used the USB port. I plugged in and immediatly my battery on my iphone was drained and the stereo shut off. I would not turn back on. After about an hour and a half, i stated playing with the stereo trying to get it to turn back on. I plugged a USB cable in and wiggled it a little and the unit turned back on ! It's like magic !! Best Buy should have replaced the unit 4 months after i purchased it while it was still in warranty but they chose not to. Today they chose not to help me. For that, they have lost my $4-$5k a year in business !! Best Buy...Your customer service BITES !!!!!
Customer Service sucks | Best Buy review from Ridgefield, Connecticut
I bought a Samsung computer....I bought a wireless Brother printer. I cannot make a connection between the two. Went to buy a cable...there is no cable available to make a connection. 3 employees told me it should work...if it doesn't....its probably broken. Said its new out of the box but puchased it 60 days ago. Too bad for me...nothing they can do....i am out a 100. dollars....and no one there gave a &%#@. I also bought a phone there thinking it would be easier because they carry all the carriers...no...when i needed help...Verizon wouldn't help and Best Buy wouldn't help.
Over payment. | Best Buy review from Fort Lauderdale, Florida
I purchased a refigerator from Best Buy and made a large first payment . The next month I was charged a late fee . They said I did not make the correct monthly payment . I immediately called the credit department for Best Buy and they said I did not make the monthlypayment . I spoke with many people and was not credited the late fee back. I can't believe they would not give me the late fee back . I really think that is wrong and will definately think twice befor I purchase with Best Buy again . They scam people and are not interested after you sign the dotted line.
DONT shop this Best Buy
I purchased a camera for my wife in Christmas. After just a few months the screen goes out on the camera and when I go to the store for an exchange and or repair they advised it was not covered. The geek squad manager a very pompous *** advised that it was not a manufacturers defect and that's why they offer a geek squad black tie special plan. I guess the plan includes screwing all the customers out of standing behind a product by offering an inflated cost to have them provide customer service that was once necessary to conduct business. I have spent thousands in the store and in 3 minutes the lost me as a customer. When I asked if this was worth loosing a 20 year customer the manager didn't blink and eye YES. Screw Best Buy and its rip off programs making you pay more to receive the customer service we deserve!
Buyer beware they don't care about you! | Best Buy review from New York, New York
Inpurchased a new laptop in January...it is now early March and it is toast...bad motherboard and fried hard drive. Not their fault for sure, lenovo is horrid with customer service as well, but they simplybdont care! They claim to have what they call a geek squad...well they don't work on new computers (probably are not capable) want to send it back not save data and have me wait for at least a month...and that doesn't count the fact that they LOST MY NEW COMPUTER WHICH IS WHY I ENDED UP WITH THE HORRIBLE LENOVO! Horrible service...the worst...don't patronize them go anywhere but thereneven if you have to wait a bit longer for your item.
BEST BUY LIES!
Called Store Spoke to Geek SQUAD Adviced him I purchased A TV on 02/03/2012 today was 03/17/2012 sound wasnt working on tv less than 2 months old. Was told to bring it in for a refund exchange spoke with agent JC.. Even Told Me They Could Do a Over Ride. Well Stephanie Comes Out The Low end Manager and says its past 30 return.. Sorry... I asked For A STORE MANAGER SHE TOLD ME HE WASNT WORKING TODAY... Walked OFF FOUND THE STORE MANAGER 2 MINUTES LATER!!!!!! SHE LIED TO A CUSTOMER@!!!!! IRRATED THIS IS THE SECOND PURCHASE IVE BEEN BURNED ON... SEE YOU IN COURT BEST BUY!!! :) BURN ME ONCE SHAME ON ME BURN ME TWICE SHAME ON YOU...
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