Best Buy
Reviews and Complaints
Reviews Chart
1.9M
CLAIMED LOSSES
3.9K
TOTAL REVIEWS
330K
PAGE VIEWS
25
ISSUES RESOLVED
Sold me a Damaged Television
I bought A Sony Television and took it home before inspecting it, Big Mistake!!! The screen was completely damaged. BestBuy refused to take it back and put the blame back on me. I tried to use the AccountShield(protection from the bank that handles the credit line)protection and they turned me down and said the issue had to be resolved with BestBuy.I opened up a credit line of $5000 the night of purchase eventhough I only spent $1000 and the first time I have a problem this is the treatment I get. I contacted the Better Business Bureau and they were the biggest joke of all. BestBuy just said they weren't wrong and the BBB said "o.k". I will never shop at a BestBuy ever again. I would also like to mention that I have served in the US Army for the past twenty years and this is a slap in the face on so many levels, the biggest of which is that they question my integrity.BestBuy is the biggest scam out there!!!!!!
2 comments
ID
Location
Philadelphia, Pennsylvania
Products are pieces of ***
have bought two stereos. Reason for second one was because the cd player quit working....as did the second one. Bought two dvd players..first one *** out because cd tray would not go back into player. They said I must have put something heavy on top of it. It was in a special compartment especially for dvd players so nothing COULD have sat on top. Second player just quit working after 6 months. Now, my mother is having a lot of problems with a side by side fridge. They just have *** merchandise and I will never shop there again and tell everyone I know to do the same.
5 comments
ID
Location
Houston, Texas
Best Buy does not care about helping their customers get a great value
I get really annoyed with stores that wont accept manufacturer coupons. I wanted to get a dvd with a coupon but they wouldn't accept the coupon because the dvd was on sale. That shows me that they don't want the consumer to get a great value. They get reimbursed so why wont they let me save the extra money? I'll go get the same deal at Walmart and they WILL allow me to use the coupon. i will only go there again when I want testosterone guys that think they know everything helping me find something but then not allowing me to get the best deal because they don't want to do the paperwork of mailing the coupon in.
3 comments
ID
Location
Fort Myers, Florida
Best buy, buy the extended warrenty or dont buy at all
to bad best buy spent the money for insigina hd radios, their own brand, they are so uncertain of their producrs, they only give a 90 day manfactuer warrenty. long story short, if you want new technology, best buy is the place for retail brick stores, just add the price of the extended warrenty into it. the extended warrenty is considered the worst purchase you can make in things i read most about products, i think i will choose to wait until costco or walmart offers the product, they know how to back up what they sell. good luck, and keep spending your money where they appreciate, this means i do not reccomend best buy ever
3 comments
ID
Location
Yucaipa, California
Loss
$50
Best Buy Sucks
Best Buy customer service sucks! It SUCKS! It *** SUCKS! My kid's laptop and our microwave, which were both purchased at Best Buy about 7 months ago, failed within days of each other. The laptop failed because it got contaminated with viruses because Best Buy sells you a sorry-*** third rate anti-virus program (Trend) that cost $30 and only lasts 6 months! So, I take the laptop and the friggin over-the-range microwave (that was fun) back to Best Buy. Well, it turns out the *** 3-year warranty we purchased for the laptop for $300 *** dollars was only for hardware problems: the software wasn't covered at all. You have to fix it yourself, using those sorry-*** handmade recovery discs they give you, that are hand labeled with a marker "1,2,3," (Unless you want to pay EXTRA extra for them to transfer your data off of the virus-contaminated hard drive, because the recovery discs WILL erase everything on your hard drive) So I said "Fine, whatever". Fortunately, I knew how to remove the hard drive from the laptop, put it in one of my other computers, and transfer the documents and other data to that computer so I could recover it later. God help someone who didn't know how to do this. This was my first trip. The next day, I decided to try and use the recovery discs they give you. Well, none of them would start. I called the store and they said I had to change the boot sequence for the computer so that it would read the disc first (again, God help you if you don't know how to do that) Finally the recovery discs started to work. Took about 4 hours. Now, here comes another nightmare: whatever Geek *** that installed Microsoft Office 2010 on the laptop when we bought it forgot to write down the *** product installation key! All there is is this little Microsoft card witha product PIN number, with a space to write in the product installation number, and that space is blank. So Microsoft tells me I have to go to Best Buy, have them login to Windows Live and retrieve whatever product instlalation code they got from 7 months ago. So I go back to Best Buy and tell them the story. At first the guy gives me the "Well, that was too long ago and we wouldn't be able to go back that far" routine and then I am getting ready to tell him that is too *** bad, I paid for Office 2010 and you had better just download a new version at your expense, when one of his fellow geeks offers to try and find the product key and install it overnight. That was my second visit. I go back the next day (third visit) to get the frigging laptop and bring it home. When I look at the Office 2010 product sheet, I notice that the CD installation code has been filled in, but the *** handwriting is so bad that if I ever need to re-install it I'm going to have to take it to a federal code-breaking agency to figure out what it says. My microwave MAY be done in 7 to 10 business days, because god-forbid that Best Buy ever replace anything, even under factory warrranty, without them trying to fix it first. Ever try to get by without a microwave and 2 kids? It's a *** nightmare. *** if I will ever buy anything from these *** again. (Miami)
6 comments
ID
Location
Miami, Florida
Best Buy not honoring the black tie warranty.
Just under two years ago I bought an xbox 360 from the tri-county best buy in cincinnati ohio with the black tie warranty. Earlier this week I went to return it as it had been freezing up on me. When I was sold the warranty I was told that when I brought my old broken system in it would be traded out for a new one in the store. This was the policy when I bought my warranty. Well imagine my surprise when they told me that policy had changed since I bought my warranty and now they wanted to send it out and send me a refurb in the mail. This was not the policy that I paid for and I had to spend several hours on the phone with corporate before I could get them to honor the warranty the way they sold it to me at least in part by having them give me an exchange for a new one. Then after all of that headache they dont even have any of the comperably priced $299.99 models in stock not only in that store, but anywhere in the entire area, I cant even order it off of the website. Then the kicker is that no one has an answer as to when anymore will be in stock on the website or in stores, so now my agreement that was to get me a new system on the spot has me waiting an indefinite amount of time to see a replacement, when no one can tell with any conviction that they will even continue to carry that model. They just tell me to wait and see. This headache was not what I paid my $60 for, and the fight I have had to make them do what they told me they were going to do when they took my money is unacceptable. The employee that sold me the warranty and product made a verbal agreement with me as to its terms, and as I have signed no other paperwork since I paid in cash it would seem to me that verbal agreement is as binding as any other, and that best buy should honor the agreements made on their behalf by their staff. Needless to say, after having to fight for upwards of six hours over the course of a couple days just to wind up getting them to still not fulfill their parts of our agreement, I will no longer be sending mine or anybody else's business in the direction of Worst Buy home of the horrendous customer service. Even if their employees give false information, if it leads to a sale they need to honor that agreement and then reprimand that employee later, I should not be punished for your employees lack of understanding of their own jobs, the fact that they should be better trained should affect the store, not the consumers. That is to say the store should eat the lose for the lies of its employees, not the consumer that was sold an item under false pretenses. That would be swindling me out of my money to sell me one thing and then say it was another after having taken my money. Not that my money will make or break best buy, but they will not be seeing any more of my money once I can finally use this *** gift card they gave me in lue of my actual machine.
8 comments
ID
Location
Cincinnati, Ohio
Product
Best Buy Gift Card
Best buy service
well they want 550.00 to mount an install my tv an i have all the parts an they dont meet there time to install you item iam still waiting for my tv to be hooked up ill just do it my self dont bother with the geeks rip off first they tell me 150.00 then they say 550.00 i tell them where the dog died so now its 300.00 because they didnt show an messed up the whole order of my installation hire a guy off the street you will do better trust me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!yes
1 comment
ID
Location
Boston, Massachusetts
Service
Best Buy Installation
Loss
$40000
Best Buy Abilene texas
I purchased an asus computer I payed 79.00 extra dollars for geek squad, three days later I returned with my computer because it kept shutting so I took it to the geek squad ,he turn it on and said because he could not see it shut down he could not do anything for me but if I payed 200.00 more dollar he could check it out, I did not have the money for that I had spent 529.00 dollars on this computer just three days prior I left think maybe it was just a glitch well here it is February 24,2011 and I get my receipt out and find out it ran out already 14 days is all they give you for computer returns I should have returned it the day I took it in because now I'm stuck with a 500.00 dollar computer that does not run properly when I did ask the geek squad if they could have by accident made a mistake installing geek squad ,that's when he told me it would cost 200.00 more dollars my regret is walking out with that computer . BAD BUSSINESS PRACTICE , go somewhere else where people still care about the customer,obviously Best Buy does not.
1 comment
ID
Location
Sweetwater, Texas
BestBuy-Worst Service
I purchased a Sony Ericsson Xperia X10 phone with Android 1.6 from BestBuy last month and the guy I purchased it from in the BestBuy store said that there is an Android upgrade available on Sony Ericsson's website to OS 2.1 but later I found out that Sony doesn't have any plans for upgrading the OS on this phone anytime soon and now I'm stuck with this phone for who knows how long. I went to bestbuy to see if I can return or get a new phone but passing my 30 days time period, they said they cannot do anything about it. I spend a lot of money at BestBuy and have been a premium silver rewards member for a while now. This is ridiculous. I'm not happy with BestBuy at all and their very unhelpful responses from their team.
1 comment
ID
Location
Newington, Connecticut
Product
Best Buy Website
Loss
$100
Best Buy-Worst Service
Never do I recommend Best Buy for ANYTHING. As a computer consultant with a customer requesting only Best Buy products I sadly caved to my customer. Online showed what I needed in stock at a location that was great. Called the store, its there and available, my customer wants to order online and pick up later that day, OK I see no issue order online with request to pick up at the correct location. Inventory system error, my product can't be picked up, the on-line inventory says it is not available. Call the store they say call the 800 # and have them call and verify the order and everything is good, sounds simple. Nothing is simple with Best Buy!. OK here is a summery of a 2+ hour customer service nightmare. 1. call and get a woman willing to help,very nice everything is OK. Disconnected. Need to call back. 2. call back store and re-verify everything is there and the process. 3. call and get a woman who is short and says nothing can be done, I need to cancel the order and buy it at the store. 4. attempt to get a supervisor, clearly another woman said she could help. 5. Get routed to Customer Relations only to be told they can't help because they handle store purchases. 6. call and speak with another woman who seems caring(mind you to this point compassion was out the window) then she tells me since my client used his card even though all the info was mine they cant tell me anything about the order, this after I have been going over this issue with 3 people prior and it is a long issue I have been talking, explaining, transferring and holding for well over an hour only to hear no one should have talked to me at all! In short I had to cancel the order and explain to a very good client that there was a huge error and the product needed to be picked up at the location as planned however it would need to be paid for at pick up. The whole thing made my company look very bad, I never order from them and when I make the attempt to please a customer only to receive literally the worst customer service imaginable when an error on their end happens it was so upsetting. If you ever need good products and great service give us a call, I promise we will never get anything from Best Buy. www.gowithcci.com
1 comment
ID
Location
Minneapolis, Minnesota
Loss
$1
Best Buy Rips Consumer off With Warranty
Best Buy claims to sell great 2 year Extended warranty for Any accidental damage. Well a year rolls by and a simple cord got damaged. Consumer calls Abilene, TX Best Buy up explains situation. Geek Squad rep. says sure it was covered come on in. Consumer explains he bought 2 year extended warranty and that the rep said it was covered and to come in. Same Geek Squad rep. starts explaining that they can not honor the warranty. Also says that 2 year warranty has expired after 1 year. Come now. I work in a Law Office. The cord was fixed by me. But it had to be fixed because Best Buy would not honor a warranty that was sold to me. Regardless, I was about to buy a top line I7 core Laptop from Best Buy. Thank God they will never see another penny from me and they owe me for the gas that their rep ripped me off for going there. This is the second time Best Buy has faulted on something with me. I will be happy never doing business with them again.
2 comments
ID
Location
Tyler, Texas
BEST BUY B/S
I made a purchase and price matched. I then provided a 10% Best Buy coupon for my purchase store refused to take it. These are two different things. I am confused about policy. I could not find anywhere on any policy that states that you can't do both. I just called the Best Buy 1-888 # (spoke to Mary). They stated that the policies are not company wide, but individual store can change them as they see fit? They stated I was double dipping (I guess that is what saving money is called now)? They also stated that the system would not take both coupons (not them). I figured they would call the "Geek" on duty to come over and help them..
2 comments
ID
Location
El Paso, Texas
Loss
$30
Sold broken netbook
I purchased a netbook toshiba computer at best buy along with a 50 inch plasma tv digital antenna several weeks before that I bought a 4 g evil phone I was in the process of moving from 1 house to the other kindred open the computer up right away up on opening it it appeared fine once it was powered up the screen and some black marks on it tired programmed in the passwordbut never did anything else when I went to return it they said I had done the damage because it took so long for me to return it 05 daysand then I put a password in lol refund no return no repair matthew stone operations manager at the chesterfield michigan store number 1095 he was rude and matter of factlythat I was out of luck
1 comment
ID
Location
Chicago, Illinois
Mechant advertising a product with wrong price. Merchant did not want to honor displayed price.
I'm very disappointed the way two managers treated me, despite it was their mistake, displaying an item stocked on the shelf with the wrong price. Best Buy did not wanted to honor it. The name of the managers: Bryan C Wurst and Eric Abrams. Evanston IL 60202. (Date 02/21/2011). The item was a Voice Recorder. Called Customer Service and Spoke with Corney who totally ignorned me as well. Is that the way you treat customers to cover your staff mistakes not doing their proper job. Also they implied I did move the item in order to get a lower price. There were a couple items stocked incorrectly. I had been there the day before shopping around and I came back today to buy the item and I got shocked when I experienced all this.
2 comments
ID
Location
Conway, Arkansas
Loss
$109
Best Buy pickup site.
Best Buy hire mostly young boys and girls. I have waited to get waited on more than once, while the boys were chasing the girls. I can say that one they see you they ask if they can help, if not they go back to their playing. Best Buy should hire people that are knowable of their products and care about the consumer. Most of the time this means older people. This does not go on at one store, I have seen it at least three. I know they are not paid a commission,and the is to keep hard selling down, but maybe they need a supervisor that can keep it looking like a place of business.
6 comments
ID
Location
Washington, District Of Columbia
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Army...*sigh* always whine about every little thing...marines don't have that problem. :grin
What in the blue *** does you serving in the US Army have to do with anything? I'm so sick of people trying to use that as a ploy for sympathy.
I thought military people were supposed to be tough. I served in the Army so I should have immunity from any kind of unfair treatment by stores forever. Wah wah wah... I guess you want people to think "If Best Buy did that do anyone else fine, but a military person?
That is heart-wrenching. Boo hoo" You should be ashamed of yourself for using the uniform to get people to feel sorry for you.
You probably damaged the TV taking it home, unloading it, or taking it out of the box. Then you want Best Buy to take a loss for your negligence.
Sorry pal, it's not going to fly. If Best Buy, your credit card with Account Shield, and the BBB said "too bad" it was probably your own fault anyway.