Best Buy Reviews and Complaints
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Will not honor warranty | Best Buy review from Denver, Colorado
Didn't purchase the laptop but Best Buy didn't cancel contract with ATT
Update by user May 11, 2012
FINALLY, on May 09, 2012 Best Buy Corporate worked with me and got me my cancellation fee waived and they credited my account for most of the money due me. Don\'t give up!! It took around 5 months.
Original review posted by user Apr 10, 2012July or August of 2011 I was going to purchase a laptop and went to the ATT cell phone section of the store to start a wireless service (not exactly sure of the right terms). My check did not clear and I forgot my credit card so I didn't buy the laptop. I never check my cell phone bill because I am on a family plan and we just split the bill 3 ways and pay. One day I looked at my ATT account and saw that there was an additionaly cell number so I called ATT. They told me I have to have Best Buy cancel my contract. What contract? I never bought the laptop. I went to Best Buy and spoke to a person in the cell phone department. I got no where and left upset after the employee left me sitting there because I was getting loud. Then I got a phonecall from that person and told me I have to come back to cancel my contract! I was so angry at this point because I was told by B.Buy that I should have canceled my contract? Why on earth would I think I had a contract? Okay, then I contacted Best Buy Corporate and spoke to a very nice person who called the store in Manchester, Ct. where I did not purchase the laptop. She said to give ATT a call and see why they could not cancel. She also said that maybe B Buy could give me a refund of some sort. Then I called ATT again, and finally got a supervisor to call me. Again, not their problem. I called B Buy Corporate again and got a not so nice lady. I finally asked if you could have the person I initially spoke to give me a call back. That was 2 1/2 weeks ago (approx) and I am still waiting. To say the least I AM PISSED.
Deceptive warranty | Best Buy review from Dekalb, Illinois
Sold me an LED TV-in the box? an LCD TV | Best Buy review from Charleston, South Carolina
Best Buys Worthless Return Policy
Can't get a replacemet for warranty the we bought and said we would get a imediate replacement | Best Buy review from Dallas, Texas
Geek Squad No NOTHING!! Scams! | Best Buy review from Monmouth, Maine
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