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Treated like dirt | Best Buy review from Hartford, Connecticut

1.5
Details
Bought a/c at Best Buy and they had to ship it to me . UPS lost it and they treat me as if was my issue. Treated me like dirt on the phone and the manager would not give me his name . Last time customer
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Review
#1420228 Review #1420228 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
my husband and I brought 2 tv’s and 2 sound bars back in March we paid cash and was told we could reschedule delivery dates as needed(building a new house) everything was going great until this last time they went ahead and supposedly delivered them, but they told us...
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1 comment
Anonymous
#1609983

Why would anyone ship merchandise to an incomplete, vacant house ? I don't get it.

Review
#1419248 Review #1419248 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.1
Details
ON SATURDAY 11/25/2018 LOOKING THROUGHT YOUR ON LINE ADVERTISING I FOUND A BACKUP CAMERA AND KENTWOOD DNK575S IN-DASH RADIO I HAD TROUBLE WITH YOUR WEB SITE SO THE FOLLOWING DAY I WENT TO YOUR STORE AND ORDERED THE SYSTEM I ASK THE GUY COULD I GET THE SAME DEAL HE SAID...
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Review
#1418429 Review #1418429 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Price but it was a black friday
Cons
  • Being lied too
Reason of review
THEY LIED ABOUT THERE SERVICE
Loss
$276
Preferred solution
Full refund

Terrible Service | Best Buy review from El Segundo, California

Now I know why companies like BB are falling and Amazon is charging forward. I will never buy an appliance there again.
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Review
#1417909 Review #1417909 is a subjective opinion of poster.
Service
Best Buy Washer And Dryer Installation
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Worst employees | Best Buy review from Harrisburg, Pennsylvania

2.5
Details
One of the worst customer treated place at Johnson town road location at PA. Talk with one of the customer representative he told me to get the device to the store for exchange coz I bought Mac pro book 10 days back and it stop working. But when I bought back to store they treated me unprofessionally. Worst place to shop. Never ever I will visit or I will refere my friend and family.
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Review
#1417156 Review #1417156 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
Not only did I not receive the product I purchased, UPS delivered to the wrong place, someone signed, and that forged signature is "proof" that the product was delivered to me. Best Buy says contact UPS, UPS says contact Best Buy. Neither will allow me to file a claim...
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Review
#1414539 Review #1414539 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • How everything has been handled
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Full refund
Tags
  • Terrible Customer Service

Pending... | Best Buy review from Everett, Washington

tick tock- waiting all day for the delivery of a new washing machine. They gave a broad window of from 12 - 6 pm; then the hours tick by, my mother is more unhappy by the minute- it's her washer- and when Mama aint happy I am not happy- and when I am unhappy EVERYONE will know about it..
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Review
#1414337 Review #1414337 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I purchased a computer off the internet from Best Buy. I had received a new job that required home computer use. According to their information the computer would be shipped out the next day. Perfect. I received a loan and purchased the computer. The next day I...
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Review
#1414200 Review #1414200 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
bad customer service, bad quality, problem withdelivery, damaged or defective, return exchange and cancellation policy.
Loss
$600
Preferred solution
They can just file bankruptcy again. Nobody should should shop there.
2.0
Details
I had placed an order on Nov 22 and Nov 23, order Numbers are BBY01-805586772057 ( 2 items) and BBY01-805584806032 ( 2 items), I only got one of the 4 items I had placed the order for and the other 3 were sent back without consulting or informing me. I reached out to...
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1 comment
Janice
#1616251

Best Buy does not actually have a Customer Service Department.

Review
#1413910 Review #1413910 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Loss
$180
Preferred solution
Deliver product or service ordered
Tags
  • Unprofessional
  • Bad Experience At Best Buy
  • Order Cancelled No Consent
1.6
Details
I received a defective phone I ordered 11/22/2018. I had been to Apple, Verizon and went into my local store within 3 days of activating to exchange phone. At first the young man was going to exchange the phone and then a female employee stated no online orders have to...
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Review
#1413663 Review #1413663 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy