Best Buy Reviews and Complaints
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Customer service is non exsisting at best buy
Black Tie Plan = Poor Investment | Best Buy review from Richardson, Texas
Geek squade can't fix it | Best Buy review from Simpsonville, South Carolina
Best Buy Bad customer service
Beware Best Buy's (Hurst, TX) Lies!!
Bad Customer Service Rip Off | Best Buy review from Washington, District Of Columbia
Update by user May 27, 2012
Still not going to Best Buy. Maybe one day they will hire knowledgeable people who value and respect the customer. When the manager and supervisors don\'t give a hoot what else can one do.
I called sprint and they told me how to reset to factory. On line forum suggestions didn\'t work, those appear to be mainly for rooted phones. I was glad to have my phone back but minus the progress on all games, some apps no longer available unfortunately, but still taking up some space on my old sd card which I added to the new one. reinstalling the other apps doesn\'t allow one to access the old info.
I highly recommend saving data on line or another type of storage and then duplicating that since the main search engine company that provides this currently has some flaws still.
Original review posted by user Apr 22, 2012purchased an SD card to upgrade me cellphone capacity, was given simple, straightforward hand written instructions on my receipt, the employee was nice seemed knowledgeable and i left the store feeling very comfortable with purchase. well, the instructions failed to include mounting and unmounting and when i installed the new sd card my cell phone would not reboot, it was stuck in a continuous boot loop with sprint logo over and over i couldnt even turn it off had to remove battery. Many hours in forums etc, realizing his simple directions were flawed and i shouldnt have trusted this company i cleared the new sd card and went back to the store for an explanation as to why they gave bad advice and demand they accept some responsibility. btw my phone after this would not even accept my original sd card. spoke with someone at the door who chuckled with a look as though he was familiar with this type oc thing and directed me to cust service. spoke with the young female cashier who was completely ignorant in dealing with customers with any complaints asked for the manager, got yet another rep, told him my speal. asked for the manager again, got a supervisor who said he did not know much about phones etc but for a service fee could have them look at it. mind you had i not followed their explicit directions i would not needto pay for these screw ups to take another crack at possibly bricking my phone or ensuring i lose everything on it. they try to place blame elsewhere, my phone, me, corruption etc. i purchased the pny? brand 32Gb SD card for $69.99 found a more reliable card and brand sandisc same brand that came with my evo 4g interesting enough and same brand as my nikon camera uses very reliable, at radio shack for $30 cheaper after storming out of the store vowing never to return. they all stood around watching to see how their supervisor was going to handle the fact they damaged my phone, one i do not want to replace/upgrade etc, one i use as a pda. they refuse to acknowledge their error, and have no desire to ensure or attempt to minimize it happening to others. they also failed to refund me all my money by mistake. i am not bothering to return ever. crooks. they train their employees to generate more sales through their geek squad. its despicable. later called the manage, yet another *** who said i have never heard of that occurring. *** needs to be forthcoming, happens too often. if they dont know what they are doing they should not advise anyone, nor should they be selling all kinds of phones from mulitple carriers. they say to return to HTC or carrier knowing warranties are rarely over a yr unless u purchase, another way they generate revenue. they all refused to take responsibility, i never got an apology for the bad advuce and only until i recommend they offer customers a discount after damaging their phone did he agree to give me a discount on service fee for them to look at it. i passed on them screwing up my phone permanently as i hope to retrieve some of the internal data. do not trust these people especially management. none of them went to that dept to see if someone there might have a solution. since then i discovered that pkny? brand has numerous problems. best buy should have known that, i believe they do and it probably brings in alot of customers for their service dept. they wanted to charge me $100 . Why do customers put with this? Go elsewhere the deals are better.
Best Buy Run Around
Best Buy practices FALSE ADVERTISEMENT
Best buy products
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