Best Buy Reviews and Complaints
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Best Buy - Worst Service
I bought a laptop via BestBuy.com as a gift for my sister, in large part because she could easily pick it up at her local store. (I also bought the Geek Squad Tech Support membership and wireless setup for her.) That was three frustrating, exasperating, and infuriating weeks ago, and it hasn't ended yet. My sister still has no working computer. I have never experienced such incompetence and indifference on so many levels. I can't be the first or only person to buy a gift online from Best Buy; it will be my last time. When my sister arrived at the local store, she was told no record of the order existed. Remember, she has no computer so cannot receive email, only text messages on her phone. She has the order number and the account info I'd given her. Nothing can be found on the system; nothing can be done for her. After many transferred phone calls to Best Buy by me, she was able to take her gift home; however, the tech support couldn't be authorized for her. More time on the phone helped me decide to simply have my sister return the laptop for a refund and start all over. (Apparently I'm a masochist.) This time I was very careful and deliberate in selecting all the options for a gift: receipt, email, pickup information, etc. I printed the confirmation page with all the correct information. Well.....sis went back to the local store. Her name was not on the purchase and she couldn't get the computer. Beyond crazy. I was on the phone for 90 minutes with another "exceptional customer support" rep. (The phone recording is very clear about that description.) The rep told me the info on her screen was different than what I was reading off my confirmation page -- all my own info was on her record. And, she informed me, no changes can be made after purchase. She suggested I return the item and re-buy it! She suggested I call the pick-up store or send them the confirmation page via email! You can imagine that piece of conversation, followed by this: "Even the president of Best Buy can't make corrections, that's the rule." I wouldn't hang up and asked to talk to a supervisor. "She can't help you either. It's the rule." "My supervisor says the system won't let me." "I want your supervisor to tell that to me." (The supervisor never got on the phone). After a very long wait, the rep said, "Well, my supervisor says I CAN do it after all. I never knew that." We tediously went through every entry multiple times until I was satisfied that my sister's name was listed on all the purchased items. I was given a case ID as reference. Sis goes to the store AGAIN. She cannot get the computer because her name is not on the purchase!! She calls me from the counter, repeating each comment and question by the sales rep. No one cares about a case ID, only the info on the screen is important. Being the older sister in this relationship, I tell sis to put the phone into his hand. The sales rep starts to lecture me for not entering the purchase as a gift and not authorizing my sister to pick up the purchase. Oh yes he did. When I didn't back down, he asked my address as verification of my account and handed the laptop to my sister. The Tech Support Membership card has my name and address on it; we'll see how that works out. Sis will call Geek Squad tomorrow to make an appointment for wireless setup. You can bet I'll be getting another phone call. Will this nightmare never end?????
Purchase back ordered after deducting payment | Best Buy review from Panama City, Panama
I found a laptop I wanted, nothing out of the ordinary and fairly basic. The product details said it was available so I went ahead and ordered it for shipment. The receipt for the purchase came back with an estimated delivery date of 7-10 days which was ok by me, it fitted in with my time frame. Four days later I get an email to say that the product had to be back ordered and may not be available for 7-30 days. I called customer service to see if there was a closer estimate of expected shipment/delivery and the agent came back and advised that it was the later date on my original invoice, 10 days, my online tracking still shows back ordered with no promised date. I'm pissed because Best Buy shouldn't take our money if they don't have the product for shipment, with networked inventories it should be automatically advised to the customer that there is a back order for that product and it is not current;ly available, for a company that touts it's 'Geek Squad" it isn't up with other technology related to customer service, oh I forgot customers don't really count for some these days. No wonder the economy is so bad when shopping experiences through USA sites more too often leave a bad taste in ones mouth. Last time shopping with Best Buy for sure.
BEST BUY/SAID WARRANTY ONLY COVERED PURCHASE PRICE NOT PURCHASE
Purchased a microwave last year from Best Buy on sale and dented for a reduced price & also purchased a replacement warranty...it died and after three attempts by Geek Squad under the manufactures warranty, they said to return and get replaced...the store manager refused to replace my 9 month old microwave unless I paid the $130 difference between what I paid for it originally and what the microwave costs now...I asked him about the extended warranty that goes into effect after the first year manufactures warranty expires and he said the Best Buy warranty does not replace the product only covers the amount paid...I asked for his supervisor and he told me to call 1-800-BESTBUY...I am truly pissed!!!
in 2009 I purchased an HP laptop computer for my home business. I wanted the complete coverage so that I would not be without my computer. This coverage included hardware, software, remote support, in home service and if needed in store which would put me ahead of...
Bought $300 netbook for my wife. Took it home, spent two hours configuring it. Rebooted, it shut off and would not restart at all. Took it back. It started - of course. They essentially called me a liar. "What good is a computer that may or may not start?" So instead...
Best Buy Gift Card
I brought my Acer Aspire desk top computer to the Best Buy store at 6025 E Broadway, Tucson, Az. 85711 (Store #198) since I only had 1 month left on the extended service contract and after opening it up I found that one of the fans was making the strange noises I'd...
I had Geek Squad install a tv. After buying all the things from best buy the tv would not work. Best Buy store or corp office did nothing about it. They care less about anyone. They were rude and didn't care. I just lost 600 dollars because they won't do anything about it. Best Buy wants me to pay additional money to have a new one put up. I will never ever shop at best buy. I should have read reviews about this horrible company before I spent thousands of dollars. The Corp office wouldn't ever take my complaint
Best Buy, Switch and Bait Tactics...
My TV that I purchased in November 2011 six months ago needed repair. A Blue line across the screen appeared and was permanent. I called Best Buy to get it repaired, I was told that being that the TV, Samsung 60" LCD, 3D was still under the manufactures warranty being only 6months old to file my claim thru Samsung, instead of the extended 4 year warranty thru Best Buy. I purchased the extended 450.00 warranty at the time of purchasing the TV. Now all of this communication is with the Geek Squad, and so they asked for the usual info ID number, serial number etc. I was told to expect a tech to come out and check the TV and was given a date and time. The date and time passed and the next day I called to see what happened. I was told that this is a well known issue and that they have ordered the part "flat screen" and would call when it was in to schedule a time then. Two weeks later I call Best Buy, and was told that the item was on "extended back order" and that I should now call Samsung directly to get them to just replace the TV. At no point was any recconigition made to never showing up for the appointment, the two weeks of nothing as to a update on the TV. Finally after contacting Samsung directly I recieved a return number and that Best Buy would swap out my TV. The time that has passed now is 4weeks. I recieved a call from Mike at corporate that everything was all set and to bring my TV for the exchange. I went to the Mission Viejo, CA location to swap out the TV and after 2 hours of trying to strong hold me into paying $250+ for a new TV, I picked up my TV and left the store. I called their corporate customer service and explained my situation and was told it would be a couple of days before I would hear back from them. Three days later I did recieve a message asking if I had heard anything from the store and if any new was up? Made no sence of the message and called corporate to find out what was going to be done. After multiple calls to supervisors managers I was offered this- either pay the difference of $200+ for the comp. tv or they would continue to look for a out of box TV. The TV I purchased was NEW, never opened etc. apparently the TV was on sale and that the TV is out of stock and the new model has replaced it, but costs more and hence why I needed to pay the difference. I argued that I don't set the price you sell TVs for etc. I have now contacted Samsung and they are shipping me the updated TV at no charge. Best Buy has lost a loyal customer who likes the latest stuff and is on there way down. Buyer be ware!
Best Buy Shipping Service
Sucking bestbuy | Best Buy review from Dallas, Texas
I wanna buy a TV on Bestbuy.com. but they just show the price at check out, *** THAT, bestbuy just let you know the price when you purchase some *** *** from them, what the *** , *** sucking bestbuy. I have never seen anything like this before, normally, at other sites , i just need to add it in the shopping cart then I can see the price, but Bestbuy want you to add it in the cart, then log in to check out, they will show you the price, *** , i just cant image they like to cheat customers like that , i dont *** care about what the price they give but it *** suck, *** you bestbuy
Best Buy Customer Care
Worst Custer Service in my life! | Best Buy review from Denver, Colorado
Service Order Number 00211-970606828. Jack B. was my representative at store #211. I purchased a tech support package and a data backup to repair my computer. Jack assured me that the computer could be repaired and data retrieved. The computer was not repaired and I did not receive data backup. I was told everything was non-refundable. All three geek squad representatives were arrogant and disrespectful. I have been a loyal customer of Best Buy for 5 years. I will NEVER purchase anything here ever again and I will utilize my SEO expertise to make sure the general public becomes aware of my experience.
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